Le Louise Hotel Brussels - MGallery Collection 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.7/5 2,244 件のレビュー

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Le Louise Hotel Brussels - MGallery Collection - Image 1
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40 Avenue de la Toison d Or, 1050 BRUSSELS, ベルギー

説明

ホテルのその他の情報

  • ブリュッセルの歴史地区やヨーロッパ地区までも徒歩圏内

  • À proximité immédiate des meilleures adresses shopping de l'avenue Louise

  • レストラン メゾンルイーズ - キッチン。バー。ガーデン

  • 自然光が差し込む設備の整ったミーティングルームには、モジュール式スペースを備えています。

  • ブリュッセルの中心部、専用庭園を備えたホテル

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ホテル所在地

Le Louise Hotel Brussels - MGallery Collection

40 Avenue de la Toison d Or
1050 BRUSSELS
ベルギー

GPS:50.8361100735311, 4.357081579210728

電話番号
ファックス +32 2 514 57 44

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • ペット可
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス
建物付近
  • 駐車場

メゾン ルイーズ キッチンバー ガーデン

1階にある「メゾン ルイーズ」は、ホテルのファサードに沿って広がり、通りを見渡すプライベートなアルコーブを備えています。オープンキッチンを備え、モダンな雰囲気の中で季節のお料理をお楽しみください。また、ガーデンオアシスではリラックスしてお過ごしいただけます。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.7/5  2,244 件のレビュー

トリップアドバイザーの評価  4.4/5  238 件のレビュー

2025エクセレンス認証

Wonderful weekend stay

トリップアドバイザーの評価 5.0/5

713ireneb トリップアドバイザー認証口コミ

Exceptionally sweet hotel All the little things are beautiful Clean , comfortable rooms and excellent breakfast, very friendly staff We will come back

Dear 713ireneb, Thank you so much for your wonderful feedback about your recent weekend stay at Le Louise. We’re delighted to hear that you found our hotel exceptionally sweet and enjoyed all the little details that make each stay special. It’s a pleasure to know that you appreciated the cleanliness and comfort of your room, our excellent breakfast, and the friendliness of our team. Your kind words truly mean a lot to us, and I will gladly share them with everyone here — they will be thrilled to know they helped make your stay memorable. We are very happy to hear that you plan to come back, and we look forward to welcoming you again for another beautiful stay in Brussels. Best regards, Salomé C. E-commerce Marketing Manager

This hotel exceeded my expectations! From the warm welcome at check-in to the beautiful room

トリップアドバイザーの評価 5.0/5

18hp トリップアドバイザー認証口コミ

This hotel exceeded my expectations! From the warm welcome at check-in to the beautiful room with a fantastic view, overlooking the courtyard which I didn’t expect for a city hotel , everything was top-notch. The location was perfect, close to everything we wanted to explore. The staff provided exceptional customer service, going out of their way to make us feel welcome. The bed was incredibly comfortable , the overall room size was quite large and the showers were fantastic in the bathroom. The breakfast overall was excellent. Everything you needed. The only one thing is we had dinner one night at the hotel and found that they were lack of staff so the service wasn’t very brilliant , had to look for staff at for service. Overall, a fantastic experience, and I’d definitely stay here again.

Dear 18hp We sincerely thank you for sharing such wonderful feedback about your stay at Le Louise Hotel Brussels – MGallery Collection. We are truly delighted to read that you enjoyed your experience with us, from the warm welcome at check-in to the comfort of your room and our convenient location. Your kind words about the team and the breakfast are greatly appreciated and will be shared with all our staff, as they serve as a real encouragement to continue delivering excellent service. We are, however, sorry to read that your dinner experience did not fully meet your expectations. Please rest assured that your comments will be shared with our restaurant team to help us improve the quality of our service. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back very soon for another memorable stay in Brussels. Warm regards, Salomé C.

お客さまの声 3.0/5

Naoko N. 一人 - 確認済みレビュー すべて

希望通りバスタブ付きの部屋にしてもらえたので有難かった。ベトナムのホイアンで泊まった時、最高に居心地が良かったので今回も同ブランドを選んだが、朝食は断然ベトナムのホテルの方が良かった。洗面所のコップは蛇口そばだと使ってないコップまで濡れるので、置き場所を変えたほうが良い。

Dear Naoko N., Thank you for sharing your feedback with us following your recent stay at Le Louise Hotel Brussels - MGallery Collection. We are delighted to hear that we were able to accommodate your request for a room with a bathtub and that you chose our brand again following your wonderful stay in Hoi An. However, we regret to learn that our breakfast did not meet your expectations this time and appreciate your comments regarding the placement of the bathroom cups, we will review this with our team. We hope to have the pleasure of welcoming you again and providing you with an even better experience on your next visit. Best regards, Audrey M. Marketing Assistant

Fabulous Service especially from Ronald at the front desk

トリップアドバイザーの評価 5.0/5

Sid P Couples - トリップアドバイザー認証口コミ

While checking in, I realized that I had left my passport behind at the hotel in Paris. Ronald, who was at the check in counter called the Paris hotel where I stayed and informed them about it. Fortunately the housekeeping staff there had found my passport and turned it over to the Reception Desk at the Paris hotel. Ronald was very helpful and empathetic and he confirmed that my passport was in the locker of the Paris hotel. Fortunately I was going back to Paris after 3 days and got my passport. The room at the hotel was clean and service was also good with the staff being pleasant and ready to help. We got 2 complimentary bottles of water daily. I would definitely stay again at Le Louise if I go back to Brussels. The location of the hotel is also good and is in a safe neighbourhood.

Dear Sid P, Thank you very much for taking the time to share your experience following your stay at Le Louise Hotel Brussels – MGallery Collection. We are especially grateful for your kind words about Ronald. We are proud to have him on our team, and I will be sure to pass along your feedback to him. It’s heartening to hear how he went above and beyond to assist you with your forgotten passport — his attentiveness and empathy reflect the values we strive to uphold every day. We’re also delighted to know that you found your room comfortable and clean, and that you appreciated the little touches such as the complimentary water bottles and the friendliness of our staff. Our location in a calm and safe neighborhood is indeed one of our guests’ favorites, and we’re happy it added to your positive experience. Thank you again for choosing to stay with us. It would be a pleasure to welcome you back to Le Louise on your next visit to Brussels. Best regards, Salomé C. Ecommerce Marketing Manager

NOT a five star hotel!

トリップアドバイザーの評価 1.0/5

poisonwhitetail トリップアドバイザー認証口コミ

Our holiday in Brussels was spoiled by our stay here. My partner has accessibility issues and chronic ill health. We had been promised a first floor room with walk-in shower. On arrival, the staff were completely unfriendly. They allocated a second floor room and when challenged, we were told that we'd have to stay in the second floor room, and then move the following day. A big inconvenience. The room was very uncomfortable, one of the mattresses was at an angle, and the pillows themselves were so dirty and stained that they smelled. The kettle stank of cheese and when we asked for this to be replaced it was washed out and handed back to us still smelling. We had to insist on a different kettle which they obtained from another room. After a poor night of sleep we spent until 2pm trying to sort out the room issues, only to be told that there was no such thing as a twin bedded room on the first floor! We were promised that our existing room would be cleaned and made good for our return from sightseeing. On our return it had not been touched - still in the same condition. We were told that we would have to wait in the lobby if we wanted the room made up! So, we decided to move to a different room, on the third floor! This room was more comfortable but still had dirty smelly pillows. We had lost the will to complain further as we felt that we were not being seen as significant customers. In addition, the air conditioning system sounded like a foundary! Each time we dealt with a different member of staff who did not communicate our issues to the next. It was hugely stressful, ate into our holiday experience, and we were treated as an inconvenience rather than our situation being an inconvenience. Solving the problem through a continuous loop of poor communication does not equate to a five star customer experience. A couple of days later, we asked why they had done nothing to appease us, and we had been told that they had deducted 30% from our first nights stay which was a paltry aplology which hadn't actually been communicated to us! On leaving they attempted to charge us for a breakfast that we hadn't taken, and riffled through piles of paperwork to make sure that we hadn't taken it! The whole experience was a complete fiasco from start to finish, and we wonder who is responsible for coordinating the customer experience at this hotel.

Dear poisonwhitetail, Thank you for taking the time to share your experience with us. We are truly sorry to learn that your stay did not meet your expectations and that the challenges you faced impacted your visit to Brussels. Please accept our sincere apologies for the inconvenience caused, particularly in relation to the room allocation, cleanliness, and communication from our team. We fully understand how important it is to feel comfortable, especially when accessibility and health are concerned, and it is clear that we fell short in delivering the standard of care and attention you deserved. The stress you described is not the experience we wish for any of our guests, and we deeply regret that your concerns were not handled with the empathy and efficiency they warranted. Please be assured that your feedback has been taken seriously and shared with our management team. We are reviewing all aspects of your experience to ensure better coordination, cleaner room standards, and more thoughtful service moving forward. Should you consider staying with us again in the future, we would welcome the opportunity to offer you the experience we strive for all our guests to enjoy. Warm regards Adrien.S Front Office Manager

との提携 TripAdvisor

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