イビス ブリュッセル シティ サントル 3 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.1/5 2,029 件のレビュー

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イビス ブリュッセル シティ サントル - Image 4
rue Joseph Plateau N°2, 1000 ブリュッセル, ベルギー

説明

ホテルのその他の情報

  • ブリュッセル中心部に位置し、グランプラスまで徒歩7分

  • グリーンキー認証ホテル

  • 無料Wi-Fi全館完備

  • ホテルの近隣に公共駐車場

  • 24時間対応のフロントデスク

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ホテル所在地

イビス ブリュッセル シティ サントル

rue Joseph Plateau N°2
1000 ブリュッセル
ベルギー

GPS:50.850204, 4.349662

電話番号
ファックス +32 2 514 22 14

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • ペット可
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
建物付近
  • 駐車場

BAR

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お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.1/5  2,029 件のレビュー

トリップアドバイザーの評価  3.5/5  3,585 件のレビュー

Location seen alright but no safe at all

トリップアドバイザーの評価 2.0/5

Patrick_batman11 Couples - トリップアドバイザー認証口コミ

I think it’s the worst Ibis I ever try. Old and basic room. At night it’s not easy to fall asleep as we can hear people screaming and playing around the hotel. Feel unsafe after 4pm, we are follow by a stranger who yell at us and follow us to the hotel( 5pm！！）

Dear Patrick, Thank you for taking the time to share your feedback. We regret to hear that your stay was not as comfortable as we aim for it to be. While our location is indeed central, we understand that the external disturbances you encountered were less than ideal. Our rooms are designed to provide a functional and clean environment, and we apologize if they did not meet your expectations. As for the noise, we take our guests' rest very seriously and offer earplugs upon request to ensure a more peaceful sleep. Furthermore, the safety and security of our guests are paramount, and we are concerned to hear about the incident you mentioned. We have a 24-hour reception and security measures in place to assist our guests whenever they feel uneasy. Lastly, please accept our apologies for the unsettling experience with the stranger; we will review this situation to see how we can further improve our guest safety measures. We value your feedback as it helps us to focus on what is important to our guests and to improve our services. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Marc UYTTERHOEVEN, General Manager

Not recommended

トリップアドバイザーの評価 2.0/5

D-J14WO Couples - トリップアドバイザー認証口コミ

Small, basic, tired looking room. No kettle and the shower room was tiny. Depressing, grey view over the other rooms. Very disappointed. On a positive note, reception staff were friendly and helpful. This was my first and last time at an Ibis hotel.

Dear D-J, Thank you for taking the time to share your feedback. We are pleased that you found our reception staff to be friendly and helpful, as our team strives to provide excellent service to all our guests. However, we are sorry to hear that certain aspects of your room did not meet your expectations. Our rooms are designed to be compact and efficient, offering a functional space for our guests' comfort. We regret that the absence of a kettle was an inconvenience; we understand how important these amenities can be. Additionally, the size of our shower rooms is consistent with inner-city hotel standards, aiming to maximize space while providing all necessary facilities. Regarding the view, while we cannot change the urban landscape, we do offer rooms with different views that may be more to your liking, such as street view, courtyard view, or church view. For future visits, we would be more than happy to find a room that better suits your preferences. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Marc UYTTERHOEVEN, General Manager

A very basic hotel with a good location, but too expensive.

トリップアドバイザーの評価 3.0/5

468Dave トリップアドバイザー認証口コミ

The location is good but it's a very basic hotel and far too expensively for what you get. Do not pay extra for the so called 'sweet room' because they're identical to a normal room. You don't even get a kettle and the bathroom is exactly the same.

Dear Dave, Thank you for taking the time to share your review. We are pleased that you found the location of ibis Brussels City Centre to your liking, situated right in the heart of Brussels with convenient access to public transport and nearby attractions. However, we are sorry to hear that some aspects of your stay did not meet your expectations. We understand that you found our 'sweet room' to be similar to our standard rooms; please note that while the room size and bathroom amenities remain consistent for comfort, our premium rooms do offer additional amenities such as coffee and tea facilities. We regret if this was not made clear during your booking process. Additionally, we aim to offer competitive pricing that reflects our central location and the quality of services provided, and we apologize if you perceived the value to be lacking. Our team is dedicated to providing a pleasant atmosphere and we are sorry if we fell short in this instance. We hope you were able to appreciate our efforts to maintain a high standard of cleanliness and service during your stay. The heart of Brussels offers a vibrant atmosphere with an abundance of bars, restaurants, and shops, which we hope added value to your experience. We hope we will have the opportunity to see you again in the future. Best regards, Marc UYTTERHOEVEN, General Manager

Tiny rooms and rude staff

トリップアドバイザーの評価 1.0/5

momo1979 トリップアドバイザー認証口コミ

Awful hotel rooms are tiny front of house staff are so rude! The corridors and rooms make it feel like a prison and the front desk staff are so not bothered by anything literally no customer service borderline rude. I would not recommend this hotel

Dear Momo, Thank you for your feedback, We regret to hear that your experience with our accommodations and staff did not reflect the high standards we strive to uphold. Although the design of our hotel aims to maximize space and comfort within the urban constraints of a central location, we understand that our room sizes may not meet everyone's expectations. Our team is dedicated to providing friendly and attentive service, and it seems we fell short during your visit. We will reflect on your comments to ensure that we offer a welcoming environment for all guests. We apologize for any inconvenience caused by the layout of our hotel, which we understand can affect the overall impression. We appreciate you bringing these matters to our attention, and we will certainly use your feedback as an opportunity to improve. While we cannot alter the architectural structure, we are always looking for ways to enhance our guest experience within the existing space. We hope to welcome you again in the future. Best wishes, Marc UYTTERHOEVEN, General Manager

Racist remarks on check-in

トリップアドバイザーの評価 4.0/5

Zu_Explorer トリップアドバイザー認証口コミ

I rank this hotel 3rd on the 4 I bis hotels I visited during my European Tour. It's biggest pros is that it is indeed the City Centre, so you get all the benefits. The room itself is normal Ibis standard. My only issue was on check-in day. I look Indian, but I am not + I speak 7 international languages. After check-in, my wife and I went to discover our room. Unfortunately it was the furthest from the elevator (about 5-mins walk from lobby to room). So my wife and I got back down to the reception to ask for another room. The Belgian lady said to her colleague in French, "Qu'est-ce que ces deux-là veulent encore ?" in a disgusted tone. (translation: What does these two want again?") . I politely replied her in French my request to change room. She was gob smacked that I had understood her, and she ran away to her office. Her colleague took over, and saying "Astaghfirullah ", which is Arabic for "Forgive me god", he declined to change room as there was apparently no availability. I am not sure he said that for her racist colleague, or because he was disgusted too to check-in Indian looking customers. There you go, my wife and I were welcomed by racist remarks in English, French and (possibly) Arabic. I was so tired after having travelled several countries, I just let it go and went to get dinner.

Dear Zu, Thank you for taking the time to share your review. We are delighted that you appreciated our hotel's location, right in the heart of Brussels, just around the corner from the Grand Place and next to the fish market and shopping area, as well as the standard of our rooms consistent with the Ibis experience. However, we are truly sorry for the unwelcoming remarks you encountered upon check-in. This is not the impression we wish to convey, and we understand how such interactions can impact the overall experience at our establishment. Our guests' comfort and satisfaction are paramount, and we regret that the room allocation did not meet your preferences. We aim to provide a warm and inclusive environment for all our guests, irrespective of their background, and it is disheartening to hear that we fell short in this instance. Furthermore, it is disappointing that the service provided by our staff did not reflect the high standards we strive to uphold. We hope you were able to enjoy the wide variety of amenities and services offered by our hotel, such as our 24-hour reception, extensive breakfast buffet, and convenient public transport connections within walking distance. We hope we will have the opportunity to see you again in the future. Best regards, Marc UYTTERHOEVEN, General Manager

との提携 TripAdvisor

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。