ノボテルブリュッセルオフグランプラス 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 2,081 件のレビュー

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120, rue du Marché Aux Herbes, 1000 ブリュッセル, ベルギー

説明

ホテルのその他の情報

  • グラン プラスと中央駅に近接

  • グランプラスおよび中央鉄道駅に隣接

  • ファミリールームは、4名様までご利用いただけ、「キッズアットノボテル」の精神がお楽しみいただけます。

  • 美味しい朝食ビュッフェ。

  • 客室内とパブリックエリアでは、無料の高速Wi-Fiがいつでもお楽しみいただけます。

当ホテルの客室

ホテル所在地

ノボテルブリュッセルオフグランプラス

120, rue du Marché Aux Herbes
1000 ブリュッセル
ベルギー

GPS:50.846302, 4.354746

電話番号

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 全館禁煙
  • ルームサービス
建物付近
  • 駐車場

GOURMETBAR

Gourmet Bar in the heart of Europe is the place to meet, relax and enjoy the moment. Whether you want to eat or just have a drink, we are pleased to welcome you anytime from sunrise to sunset.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  2,081 件のレビュー

トリップアドバイザーの評価  4.0/5  3,526 件のレビュー

2024エクセレンス認証

立地

お客さまの声 4.0/5

Yukie S. カップル - 確認済みレビュー すべて

インテリア

こんにちは ご意見をお聞かせいただきありがとうございます。 私たちは、当ホテルの立地を気に入っていただけたことを嬉しく思います。ブリュッセルの中心地に位置し、グランプラスからわずか200メートルという便利な立地は、多くのお客様から高い評価をいただいております。 しかしながら、トイレ設備に関しましては、ご満足いただけるレベルに達していなかったことを心よりお詫び申し上げます。最近の改装では、ホテルのグラウンドフロアのバー、レセプション、レストランをリニューアルいたしましたが、お客様の貴重なご意見を受けて、更なる改装の必要性を感じております。また、インテリアに関しましても、現代的でモダンなデザインを追求しており、今後もお客様に快適な滞在を提供できるよう改善に励んでまいります。 当ホテルは、ブリュッセルの中心部に位置し、数多くのレストランや観光名所に囲まれております。私たちは、yukie様が当ホテルのロケーションをお楽しみいただき、お客様にとって忘れられない思い出となったたことを願っております。 またの機会に、より良い体験を提供できることを願っております。 Jurgen Van der Haegen, General Manager

Health department please shut down this place

トリップアドバイザーの評価 2.0/5

Gisleine S トリップアドバイザー認証口コミ

We’ve just spent 3 nights at the Novotel. The location of the hotel is fabulous with a very convenient nearby underground parking but that’s it. We have stayed in many Novotels in the past but we never came across such a dirty place. I wish the health department would come check this place. The breakfast buffet it’s a zoo, staff with loose hair, zero grooming and unfriendly. They basically dispose rest of food from guests on paper napkins that guests were using as place mats to clear tables, don’t even clean the tables asides sometimes whipping with a dirty rag. We even witnessed staff members putting their hands inside the milk container of the coffee machine several times without any hygiene. The floor of the restaurant is dirty and sticky from juice, food, etc. The benches were dirty, even the silverware that was supposed to be clean was dirty. Staff have clearly no training and don’t care. The reception staff was also not very nice, they are very happy drinking coffee and eating behind the reception. Zero grooming standards. Even during check out the reception desk was empty as the receptionist on duty was outside smoking and drinking coffee. It’s unreal. Rooms have a great size but are also quite dirty, the bathroom sink was full of slime and hair. What a disgrace for a Novotel. Where are the standards ????

Dear Guest, Thank you for taking the time to provide this feedback. We are delighted that you enjoyed the convenient parking and the spaciousness of our rooms. Our hotel strives to provide a comfortable and accommodating environment for our guests. However, we deeply regret to hear that your experience with our cleanliness and service fell below the high standards we set for ourselves. We pride ourselves on maintaining impeccable levels of hygiene and service, and it is clear we missed the mark during your stay. We are sincerely sorry that the service did not meet your expectations. We will follow up on this with our team to ensure our usual high standards going forward. Additionally, we apologize for any discomfort you may have experienced due to the condition of your room. Please know that we have a dedicated housekeeping team committed to providing clean and well-maintained accommodations for our guests. Finally, we are pleased that our prime location contributed positively to your stay. The Novotel Brussels Off Grand Place is indeed just steps away from the historic Grand-Place and the vibrant city center, offering our guests the best of Brussels right at their doorstep. We look forward to welcoming you very soon. Best regards, Jurgen Van der Haegen, General Manager

THEFT ALERT!

トリップアドバイザーの評価 1.0/5

Margaret D トリップアドバイザー認証口コミ

My family and friends a group of doctors booked the hotel 3 months in advance based on the reputation. However while checking in at 3pm while my friend was handing over his passport for check in, someone walked into the lobby of the hotel and snatched his bag from the couch behind him and ran away. This happened right infront of the reception. On questioning the hotel manager very casually said that the hotel lobby is a public place and theft can happen in any hotel. The manager sent us then to the police station to file a complaint ourselves inspite of the many valuables and personal items lost. There was no responsibility taken by the manager. After reaching the police station later in the evening the police tell us that the hotel hasnt even sent the cctv footage to the police for them to investigate. Please choose a safer hotel for your stay. Security apparently is not guaranteed inspite of the huge hotel charges levied.

Dear Clifton, Thank you for taking the time to share your feedback. It was very concerning to read these comments. Our team is comprised of honest hard-working individuals who value our guests and who strive to deliver the best service at all times. In the meantime, we were in touch with the police and handed over the cctv footage and they should get back in touch with you for further information. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Jurgen Van der Haegen, General Manager

好立地

お客さまの声 3.5/5

匿名 ファミリー - 確認済みレビュー すべて

場所がとても良く便利だった。

様 この度はNovotel Brussels Off Grand Placeにご宿泊いただき、またご感想をお寄せいただき、誠にありがとうございました。 当ホテルのロケーションにご満足いただけた様子で私どもも大変嬉しく思います。ブリュッセルの中心地に位置し、グランプラスからわずか200メートルという当ホテルは、旅行者の皆様にとって非常に便利なスポットにございます。 またのお越しをお待ちしております。 Jurgen Van der Haegen, General Manager

Great hotel for historic Brussels

トリップアドバイザーの評価 4.0/5

11Claude トリップアドバイザー認証口コミ

This hotel continues to be one of our favorites in Brussels. It's location so close to the Grand Place and within the historic district is perfect. Rooms are clean, although a bit small compared to North American standards, but with the big windows they are airy. If you are a couple ask for view of the plaza in front. They have a nice buffet breakfast which you can have included if requested. The hotel is starting to run-down a bit but not significantly. Stay within the historic district, unfortunately Brussels is not what it was years ago. Its not the safest city in Europe by a long shot.

Dear Claude, Thank you for taking the time to share your review. We are delighted that you enjoyed the cleanliness of our rooms, the view, and our buffet breakfast. Cleanliness is a cornerstone of our service, and we strive to provide a welcoming atmosphere for all our guests. Our breakfast is indeed a highlight, and we're glad it added to your overall experience. However, we regret to hear that certain aspects of your stay did not fully meet your expectations. While our room sizes are reflective of typical European city standards, we understand this may differ from what you are accustomed to. Furthermore, we are mindful of your observation regarding the hotel's condition and are committed to maintaining our facilities to the highest standard, with our most recent ground floor renovation being completed in late 2022. Regarding your concerns about safety, we recognize that every city has its challenges, and we encourage guests to take the same precautions they would when traveling anywhere. Finally, it is wonderful that you loved the prime location of our hotel, just a short walk from the Grand-Place, allowing guests like yourself to immerse in the historic district of Brussels. Our central location is indeed a favorite among our guests, and we are pleased it contributed positively to your experience with us. We hope we will have the opportunity to see you again in the future. Best regards, Jurgen Van der Haegen, General Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 1,754 件のレビュー 9.8/10 ロケーション
  • 1,478 件のレビュー 7.1/10 客室
  • 1,188 件のレビュー 8/10 サービス
  • 13 件のレビュー 8/10 インターネット
  • 794 件のレビュー 8/10 朝食
  • 517 件のレビュー 7.2/10 清潔さ
  • 259 件のレビュー 5.9/10 設備
  • 213 件のレビュー 5.1/10 料理

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。