Dear Dhiyay N. C., hank you for your continued trust in Grand Mercure Bangalore. It is always encouraging to hear from returning guests who appreciate the consistency of our service and professionalism across multiple stays. We are pleased to know that you continue to enjoy our spacious and comfortable rooms. Your appreciation means a great deal to our team. We have also noted your feedback regarding the breakfast selection and will share it with our Food & Beverage team for review. Thank you for choosing Grand Mercure Bangalore for your business stays. We look forward to maintaining the standards you have come to expect from us. Kind Regards, Parag Shah Grand Mercure Bangalore

Dear Amit S., Thank you for sharing your feedback following your family stay at Grand Mercure Bangalore. We are pleased to know that you enjoyed our location and breakfast. We sincerely apologize for the shortcomings you experienced during check-in and for the unavailability of the parking wallet. We also regret that the overall condition of the property and the WiFi speed did not fully meet your expectations. Your feedback regarding the team experience and connectivity has been noted and will be shared with the respective departments for improvement. As an ALL Classic member, we appreciate your loyalty and value your feedback, which helps us identify areas where we can do better. Thank you for choosing Grand Mercure Bangalore. We hope to have the opportunity to provide you and your family with a more seamless experience on a future visit. Kind Regards, Parag Shah Grand Mercure Bangalore

Dear Vinay J., Thank you for sharing your feedback following your recent stay at Grand Mercure Bangalore. We are pleased to know that you enjoyed our location, comfortable accommodation and the warm hospitality of our team. Your special appreciation of Chef Vilas is particularly encouraging, and we will be happy to share your compliments with him. We have also noted your suggestions regarding greater attention to housekeeping details, improvements to the buffet and the inclusion of more local options at our bar. Your feedback will be shared with the respective teams as we continue to refine our guest experience. Thank you for your recommendation. We hope to have the pleasure of hosting you and your friends again. Kind Regards, Parag Shah Grand Mercure Bangalore

Dear Anita K., Thank you for sharing your feedback following your recent business stay at Grand Mercure Bangalore. We are pleased to know that you had an excellent overall experience and appreciated the service from our team, along with the smooth check-in and departure and reliable WiFi. We sincerely apologize for the concern regarding pests noticed in the bedroom corners. We have taken note of your feedback and will share it with our Housekeeping and Engineering teams for appropriate pest-control attention. As an ALL Silver member, we truly appreciate your loyalty and your 9/10 recommendation. Thank you for choosing Grand Mercure Bangalore. We hope to have the pleasure of hosting you again with an even more comfortable experience. Kind Regards, Parag Shah Grand Mercure Bangalore

Dear Rebecca M. S., Thank you for sharing your feedback following your recent stay at Grand Mercure Bangalore. We are pleased to know that you enjoyed the convenient location, comfortable stay, cleanliness, breakfast and the warm hospitality of our team. It is wonderful to hear that Lau Baby remembered your extra-hot cappuccino preference and made your mornings special with her thoughtful service. We will be sure to share your appreciation with her. We have also noted your feedback regarding the buffet experience and Room Service, particularly the value perception, and will share this with our Food & Beverage team for review. As an ALL Classic member, we truly appreciate your loyalty and your 10/10 recommendation. We hope to have the pleasure of hosting you again. Kind Regards, Parag Shah Grand Mercure Bangalore

Dear Rahul K., Thank you for sharing your feedback following your recent stay at Grand Mercure Bangalore. We are delighted to know that you had an excellent experience and appreciated our location, accommodation, cleanliness, breakfast and service. It is wonderful to see that you enjoyed the full range of facilities and services, including dining, the bar, Room Service, gym, pool and treatment experience. We also appreciate your recognition of our sustainability initiatives. Thank you for the perfect rating and recommendation. We hope to have the pleasure of hosting you again. Kind Regards, Parag Shah Grand Mercure Bangalore

Dear Noel M. c., Thank you for sharing such wonderful feedback following your recent business stay at Grand Mercure Bangalore. We are delighted to know that you enjoyed the room, cleanliness, food and the service from our team. It is especially lovely to hear about the warm welcome you received at reception. Although you do not recall her name, we will certainly share your appreciation with the Front Office team. As an ALL Classic member, we truly value your loyalty and are pleased to see your perfect recommendation. We hope to have the pleasure of hosting you again on your next visit to Bangalore. Kind Regards, Parag Shah Grand Mercure Bangalore

Dear Arun S., Thank you for sharing such wonderful feedback following your recent business stay with us. We are delighted to know that you had a comfortable experience and appreciated the professionalism, warmth, and friendliness of our entire team. Your appreciation of every team member is truly encouraging and will be shared with the team. We are also pleased that you enjoyed the accommodation, breakfast, cleanliness, and WiFi, and appreciated our approach towards more sustainable housekeeping practices. As an ALL Classic member, we truly value your loyalty and your perfect recommendation. Thank you once again for choosing Grand Mercure Bangalore. We look forward to welcoming you back. Kind Regards, Parag Shah Grand Mercure Bangalore

Dear Dominic G. S., Thank you for your wonderful feedback regarding your recent stay at Grand Mercure Bangalore. We are thrilled to hear that you felt a familial connection with our staff and appreciated their commitment to service. It is gratifying to know that our team’s spirit and leadership have made a positive impression during your visit. Your kind words motivate us to continue delivering exceptional experiences for our guests. We hope to welcome you back in the future for another memorable stay. Kind Regards, Parag Shah Grand Mercure Bangalore

Dear Nirbhay T., Thank you for taking the time to share such detailed feedback following your six-night stay with us. We are especially pleased to know that the warmth of our team, the dining experience, and the care extended throughout your stay made a lasting impression. Your appreciation of Mr. Parag Shah means a great deal to us. We are glad that his personal attention helped ensure a comfortable and seamless stay. We are equally delighted to see Mr. Soumay Debnath receive such special recognition. His genuine hospitality and connection with guests are exactly the qualities we value in our team, and your words will certainly be shared with him. It is wonderful to know you enjoyed the food, cleanliness and WiFi as well. As an ALL Classic member, we truly appreciate your loyalty and your strong recommendation. Thank you once again for choosing Grand Mercure Bangalore. We hope to have the pleasure of hosting you again. Kind Regards, Parag Shah Grand Mercure Bangalore

Dear Brinda M., Thank you for sharing your feedback following your recent business stay. We are pleased to know that, despite the short duration of your visit, you found our hospitality and overall stay comfortable. We have noted your feedback regarding the delay in Room Service and the breakfast experience, particularly the quality of the idlis and potatoes. We sincerely apologize that these aspects did not meet the standard you expected. Your comments will be shared with our Food & Beverage team for review and improvement. As an ALL Classic member, we also appreciate your continued loyalty and feedback on your experience with us. Thank you for choosing Grand Mercure Bangalore. We hope to have the pleasure of hosting you again for a longer and more enjoyable stay. Kind Regards, Parag Shah Grand Mercure Bangalore

Dear Joy J., Thank you for your continued trust in Grand Mercure Bangalore and for sharing such a wonderful review following your recent business stay. We are truly delighted to know that another visit with us was just as comfortable and memorable. It is especially rewarding to hear that you found your room impeccable, exceptionally comfortable, and well maintained, and that our team's warmth and professionalism made your stay even more enjoyable. A special thank you for recognizing Chef Vilas and Nimesh. Your kind words about their dedication to meeting guests and creating memorable experiences mean a great deal, and we will be delighted to share your appreciation with both of them. As an ALL Silver member, your loyalty and perfect recommendation are truly valued. We look forward to welcoming you back to Grand Mercure Bangalore for many more memorable stays. Kind Regards, Parag Shah Grand Mercure Bangalore

Dear Rakesh K. B., Thank you for taking the time to share your wonderful feedback following your recent business stay with us. We are delighted to know that Grand Mercure Bangalore continues to be your preferred choice for your business visits. It is especially rewarding to hear that you enjoyed our breakfast, WiFi, and the hospitality extended by our team. A special thank you for recognizing Chef Vilas. We are thrilled to know that he went above and beyond to take care of you, and we will be delighted to share your kind words with him. At the same time, we sincerely apologize that the cleanliness of your room did not match the standard you have experienced during your previous stays. As a returning ALL Silver member, your feedback is especially valuable, and we have shared your comments with our Housekeeping team to ensure greater attention to detail. Thank you once again for your continued trust and loyalty. We look forward to welcoming you back to Grand Mercure Bangalore for another comfortable and memorable stay. Kind Regards, Parag Shah Grand Mercure Bangalore

Dear Ashish M. C., Thank you for taking the time to share your feedback following your recent family stay with us. We are delighted to know that you enjoyed our location and the service provided by our team. It truly means a lot to us that we could make your 60th birthday special with the room decoration and thoughtful arrangements. We are honored that you chose to celebrate such a memorable occasion with us. As an ALL Gold member, we sincerely appreciate your loyalty and are pleased to know that you found the ALL App convenient and easy to use for your booking. At the same time, we appreciate your honest feedback regarding the condition of the rooms and housekeeping. Your comments have been shared with our Housekeeping and Engineering teams as we continue to enhance our rooms and maintain the standards our guests expect. Thank you once again for your valuable feedback. We look forward to welcoming you and your family back to Grand Mercure Bangalore for many more memorable celebrations. Kind Regards, Parag Shah Grand Mercure Bangalore

Dear Asheesh K., Thank you for your kind words regarding your recent stay at Grand Mercure Bangalore. We are delighted to hear that you and your colleagues enjoyed our service and hospitality. Your feedback motivates our team to keep delivering exceptional experiences. Kind Regards, Parag Shah Grand Mercure Bangalore

Dear Ashish K., Thank you for taking the time to share your feedback following your recent business stay with us. We sincerely regret that your experience did not meet your expectations. Please accept our apologies for the inconvenience caused by the air conditioning issue and the mosquitoes in your room. We understand how disappointing this must have been and agree that this is not the standard of comfort we aim to provide. We are, however, grateful for your kind words about our team and are pleased to know you appreciated their hospitality during your stay. As an ALL Silver member, your feedback is especially valuable to us. We have shared your comments with our Engineering and Housekeeping teams for immediate corrective action, and we are also reviewing measures to improve room readiness and pest control. Thank you once again for bringing these concerns to our attention. We hope to have the opportunity to welcome you back to Grand Mercure Bangalore and provide you with the seamless experience you deserve. Kind Regards, Parag Shah Grand Mercure Bangalore

Dear Sumanta N., Thank you for taking the time to share your feedback following your recent business stay with us. We sincerely regret that your experience did not meet your expectations. As an ALL Gold member, your feedback is especially valuable to us, and we are disappointed to learn that aspects of your stay fell short. We appreciate your comments regarding the breakfast variety and have shared them with our Culinary team as we continue to enhance our offerings. We have also noted your feedback about the carpets, room value, and overall experience, and it has been shared with the relevant teams for review as part of our ongoing improvement efforts. We are pleased to know that you found our team, WiFi, and cleanliness satisfactory, and we thank you for acknowledging these aspects of your stay. We truly value your loyalty and hope to have the opportunity to welcome you back to Grand Mercure Bangalore and provide you with a much-improved experience. Kind Regards, Parag Shah Grand Mercure Bangalore

Dear Vinod K. M., Thank you for taking the time to share your feedback following your recent business stay with us. We are delighted to know that you enjoyed our convenient location, spacious and comfortable rooms, and our breakfast offerings. It is wonderful to hear that you found the food tasty and had a pleasant stay with us. As an ALL Classic member, we truly value your loyalty and appreciate your recommendation. We are also grateful for your positive feedback on our team's hospitality and our sustainability initiatives. Thank you once again for choosing Grand Mercure Bangalore. We look forward to welcoming you back for another comfortable and memorable stay. Kind Regards, Parag Shah Grand Mercure Bangalore

Dear Antony D. V. L., Thank you for taking the time to share your wonderful feedback following your recent business stay with us. We are delighted to know that you had a comfortable stay and that every aspect of your experience—from your booking and arrival to the accommodation, cleanliness, WiFi, and our team's hospitality—met your expectations. As an ALL Classic member, your loyalty and perfect recommendation mean a great deal to us. It is especially rewarding to hear that you would love to come back, and we truly look forward to welcoming you again. Thank you once again for your kind support. We look forward to hosting you at Grand Mercure Bangalore on your next visit. Kind Regards, Parag Shah Grand Mercure Bangalore