Dear Mr. B., Thank you for taking the time to share your experience with us. We are sorry that your stay did not fully meet your expectations. We are pleased that you appreciated the lively atmosphere of our neighborhood, the cleanliness of your room and the Wi-Fi. However, we regret that you found our hotel lacking in warmth and that our service did not meet your expectations. The availability and attentiveness of our team are essential to the level of hospitality we strive to provide, and we take your comments very seriously. We also understand your wish for more space. For a future stay, we would recommend booking one of our larger room categories, such as a Queen Size room, which offers additional space. Regarding your departure, we sincerely apologize for the difficulties you experienced when requesting your invoice. We will take your feedback into consideration to make this process as simple and efficient as possible for our guests. As a valued Silver member of the ALL Accor loyalty program, we also thank you for your continued loyalty and hope to have the opportunity to welcome you again and provide you with a warmer and more satisfying experience. Kind regards, the ibis Styles Berlin Mitte team

Dear Ms. V., Thank you very much for your excellent review and for recommending our hotel! We are delighted to hear that you enjoyed our great location and found everything you needed for a pleasant stay in Berlin. It is wonderful to know that you were satisfied with the cleanliness of your room, our daily housekeeping service, as well as the welcome and service provided by our team. As for the Smart TV, we appreciate your humorous feedback. We are sorry that it did not fully meet your expectations and will be sure to pass your comment on to our team. Thank you once again for your trust and for being a valued ALL Accor member. We look forward to welcoming you back to ibis Styles Berlin Mitte on your next visit to Berlin! Kind regards, The ibis Styles Berlin Mitte Team

Dear Tiphaine A., Thank you for taking the time to share your detailed feedback with us. As a long-standing ALL Accor member, we particularly appreciate you taking the time to share your experience. We are truly sorry that your stay at ibis Styles Berlin Mitte did not meet your expectations. At the same time, we are pleased to hear that you appreciated our central location as well as the friendliness and professionalism of our team. We fully understand your disappointment regarding the ongoing renovation works in the hotel. We are particularly sorry that you were disturbed by construction noise as early as 8:00 a.m., although the scheduled working hours are from 10:00 a.m. Your comments have been shared with the relevant team to ensure that the announced working hours are respected as closely as possible. Regarding breakfast, we would like to clarify that the selection of hot dishes is unchanged and is offered as usual. We are sorry if you felt that the breakfast selection was limited and regret that it did not meet your expectations. Regarding your room, we are particularly sorry that the condition and workmanship of the finishes left such a negative impression. We fully acknowledge your comments concerning the bathroom layout, privacy, and the quality of the finishing work. The ongoing renovation of our rooms is precisely intended to address many of these aspects and to significantly improve the overall quality and comfort of our accommodation. We also sincerely apologize for the fact that you did not receive the welcome drink associated with your Silver status. This should not have happened, and we regret that we failed to provide you with the recognition you are entitled to as a loyal ALL Accor member. We are especially sorry that your experience was disappointing despite your familiarity with ibis and ibis Styles hotels throughout Europe. Your feedback is therefore particularly valuable to us and highlights areas where we still need to improve. We sincerely hope to have the opportunity to welcome you back once the renovation works have been completed and to show you the improvements we are making. We would be delighted to regain your trust and provide you with an experience that better reflects the standards you expect from ibis Styles and the appreciation we have for your loyalty. Kind regards, the ibis Styles Berlin Mitte team

Dear Mr. F., Thank you very much for taking the time to share your experience with us. We are delighted to have welcomed you for the second time this year and are especially pleased to hear that you are already considering another visit. It is wonderful to know that you appreciate our convenient location, welcoming team, and the ease of using our website and ALL app. We are, however, very sorry about the issues you experienced in your room, particularly with the electrical socket and the loose washbasin tap. We also regret that, although you reported these matters to reception, they were not resolved during your stay. We take your feedback seriously and will ensure that these points are checked. Thank you as well for your understanding regarding the renovation work currently taking place in the hotel and for your loyalty as an ALL – Accor Live Limitless Silver member. We look forward to welcoming you back to ibis Styles Berlin Mitte soon and providing you with an even more enjoyable stay. Kind regards, your ibis Styles Berlin Mitte team

Dear Mr. S., Thank you very much for taking the time to share your experience with us and for awarding us a perfect score of 100 out of 100 points. We are delighted to hear that you had such a pleasant weekend in Berlin and enjoyed the comfort of our hotel, as well as the quietness of your room and the comfort of the bed. We are also pleased that your booking, arrival and departure experiences were smooth and enjoyable. Thank you as well for your helpful suggestion regarding the lighting in the room. We greatly appreciate such feedback, as it helps us continuously improve the comfort of our guests. Your excellent ratings for our team, Wi-Fi, value for money and sustainability efforts are particularly appreciated. We are also pleased to have you as an ALL – Accor Live Limitless Classic member. We hope to have the pleasure of welcoming you back to ibis Styles Berlin Mitte for another enjoyable stay in Berlin. Kind regards, your ibis Styles Berlin Mitte team

Cher invité, Nous vous remercions d'avoir pris le temps de nous faire part de vos commentaires. Nous sommes désolés que votre séjour n'ait pas répondu à vos attentes. Votre visite a eu lieu pendant la période de l'ILA, l'un des plus grands salons de la région, ce qui a entraîné une demande exceptionnellement élevée pour les chambres d'hôtel. Nous prenons très au sérieux vos remarques concernant l'équipement et l'état des chambres. En effet, nous sommes déjà en train de procéder à une modernisation progressive de nos chambres. Dans ce cadre, les chambres seront notamment équipées d'un bureau ainsi que d'une chaise supplémentaire, afin d'améliorer encore le confort et la fonctionnalité pour nos invités. Nous vous remercions pour vos remarques sincères. Elles nous aident à développer continuellement la qualité de notre établissement. Cordialement, Votre équipe de l'hôtel

Cher Client, Nous vous remercions pour votre retour et vous présentons nos excuses pour les désagréments occasionnés par les travaux de rénovation. Les travaux les plus intensifs ont lieu, lorsque cela est nécessaire, uniquement entre 10h00 et 18h00. De plus, la zone de chantier est entièrement sécurisée et délimitée afin de garantir en permanence la sécurité et le confort de nos clients. Nous vous remercions de votre compréhension et nous réjouissons de pouvoir bientôt vous présenter notre nouvel espace petit-déjeuner rénové. Cordialement, L'équipe de l'hôtel

Chere Catherine, Nous vous remercions pour votre commentaire ainsi que pour vos aimables remarques concernant notre équipe. La rénovation complète de notre établissement entraîne actuellement encore certaines contraintes temporaires. Nous souhaitons préciser que le hall d’accueil et l’espace petit-déjeuner ne sont pas séparés physiquement, ce qui a pu rendre notre communication préalable quelque peu ambiguë. Par ailleurs, nous n’avons nous-mêmes reçu les informations définitives concernant l’ampleur des travaux que très tardivement. Nous nous réjouissons toutefois de pouvoir bientôt offrir à nos clients un hôtel entièrement rénové, avec un cadre modernisé et un confort accru. Nous espérons avoir le plaisir de vous accueillir de nouveau afin de vous faire découvrir le résultat final. Cordialement, L’équipe de l’hôtel

Cher Carl, Nous vous remercions d’avoir pris le temps de partager votre expérience. Nous regrettons que votre séjour n’ait pas pleinement répondu à vos attentes. Les points que vous mentionnez sont pris très au sérieux. Dans le cadre des travaux de rénovation actuellement en cours, les prises électriques ainsi que les robinetteries des salles de bains sont notamment en cours de remplacement afin d’améliorer durablement le confort de nos clients. Nous souhaitons également préciser que notre coffre-fort pour les clients est situé dans un espace central sécurisé. Son utilisation est possible après inscription auprès de la réception. De même, nous mettons à disposition un réfrigérateur réservé aux clients pour la conservation de denrées alimentaires ou de médicaments ; notre équipe de réception se tient à votre disposition pour toute demande à ce sujet. Nous vous remercions pour vos remarques, qui nous aident à poursuivre l’amélioration de nos services, et espérons avoir le plaisir de vous accueillir à nouveau une fois les rénovations terminées. Cordialement, L’équipe de l’hôtel

Cher A., Merci beaucoup pour votre excellent commentaire ! Nous sommes très heureux que vous ayez apprécié l’emplacement central à Berlin-Mitte ainsi que le calme de votre chambre donnant sur la cour intérieure. C’est également un plaisir de savoir que notre équipe a su vous accompagner avec professionnalisme et de bons conseils. Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt. Bien cordialement, Votre équipe

Cher Y., Merci beaucoup pour votre retour ! Nous sommes ravis que vous ayez apprécié l’emplacement central à Berlin, la propreté de l’hôtel ainsi que la gentillesse de notre équipe. Nous sommes toutefois désolés que votre chambre côté Brunnenstraße ait été bruyante en soirée. La situation en plein centre-ville peut malheureusement parfois s’accompagner d’un certain niveau d’animation. Lors d’un prochain séjour, nous serons heureux de tenir compte de votre préférence pour une chambre plus calme, selon disponibilité. Au plaisir de vous accueillir à nouveau. Bien cordialement, Votre équipe

Dear Mr. P., Thank you very much for your excellent rating and for taking the time to share your experience with us. We are delighted to hear that you enjoyed the comfort of our hotel, our ideal location in the heart of Berlin, and the convenient access to public transport. It is wonderful to know that your four-night stay to explore the city was such a positive experience and that our team, the cleanliness, your room, and our services fully met your expectations. We also sincerely appreciate your loyalty as an ALL Gold member. We are pleased that you felt well recognized during your stay and that you appreciated our sustainability initiatives, including our efforts regarding local products and reducing single-use plastics. Regarding the “skip room cleaning” option, we are happy to confirm that the associated Reward points have already been credited to your ALL account. Your kind words are a great motivation for our entire team. We look forward to welcoming you back to ibis Styles Berlin Mitte on your next visit to Berlin. Kind regards, The ibis Styles Berlin Mitte Team

Dear Ms. L., Thank you very much for taking the time to share your feedback and for staying with us as an ALL Classic member. We are delighted to hear that you enjoyed our convenient location, the quality of our breakfast, and especially the friendliness of our team. Your positive comments are greatly appreciated and are a wonderful encouragement for all of us. We also thank you for bringing your comment regarding the carpet cleanliness to our attention. We sincerely apologize that this aspect did not meet your expectations. Your feedback has been shared with our housekeeping team so that we can continue to improve our standards. Thank you once again for your valuable feedback and your recommendation. We look forward to welcoming you back to ibis Styles Berlin Mitte for another enjoyable stay in the future. Kind regards, The ibis Styles Berlin Mitte Team