Dear Guest, Thank you very much for your lovely review and for recommending our hotel as an address worth remembering. We are delighted that you enjoyed our convenient location, comfortable accommodation and the friendliness and helpfulness of our team. Regarding your comment about the language, we are sorry that we were unable to assist you in French during your stay. As Accor is a French company, we certainly appreciate the importance of the French language. Our international team speaks various languages, although German and English are our hotel's primary working languages. Thank you once again for your recommendation. We hope to have the pleasure of welcoming you back to ibis Styles Berlin Mitte on your next visit to Berlin. Kind regards, Your ibis Styles Berlin Mitte Team

Dear Mr. D., Thank you for taking the time to share your experience at ibis Styles Berlin Mitte. We are pleased that you appreciated our central location. However, we sincerely regret that several aspects of your stay did not meet your expectations. Please accept our apologies for the welcome you received and the inconvenience caused by having to complete the registration form again despite having already checked in online. We understand your frustration and regret that the online check-in process did not work as expected. Regarding your comment about the welcome drink, we would like to clarify that this benefit is available to ALL members with Silver status or higher. As a Classic member, you were unfortunately not eligible for this benefit during your stay. We are sorry if this was not sufficiently clear. We are particularly sorry about the issues you encountered in your room, including the defective towel hook, the bedside lamp that was not working, and the shortcomings in cleanliness. It is especially regrettable that the lamp was not repaired after you reported the issue on your first day. Your comments will be shared with the relevant teams to ensure that these matters are addressed. We also appreciate your feedback regarding the limited storage space, the privacy of the bathroom, and the noisy toilet door. Regarding the windows, we would like to clarify that, for safety reasons, they can only be tilted open. We are sorry if this was not sufficiently clear during your stay. Regarding breakfast, we understand your expectation, as breakfast was previously included in the room rate at ibis Styles hotels. However, this has not been the case in Germany for several years. Breakfast is now offered at an additional charge, depending on the rate booked. We regret that this was not in line with your expectations. Thank you for your constructive feedback. Your comments help us identify areas for improvement and continuously work towards providing a better guest experience. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay in the future. Kind regards, Your ibis Styles Berlin Mitte Team

Dear Mr. C. V., Thank you very much for your excellent rating and for taking the time to share your experience at ibis Styles Berlin Mitte. We are delighted to hear that you appreciated our location and found our hotel to be peaceful and comfortable. We are also pleased that you had a smooth and convenient booking experience through all.com and that our team contributed to making your stay so enjoyable. However, we regret the issue you experienced with the toilet tap after taking a shower. Please accept our apologies for this inconvenience. We will share your feedback with our maintenance team to ensure that the issue is checked. Thank you for your trust and recommendation. We look forward to welcoming you back to our hotel in the future. Kind regards, Your ibis Styles Berlin Mitte Team

Dear Guest, Thank you for taking the time to share your experience at ibis Styles Berlin Mitte. We are delighted that you appreciated our central location, the cleanliness of your room, and the complimentary drinks available throughout the day in our lobby. However, we are sorry that the difference in floor level in front of the shower caused you concern and that you found the available space for placing your belongings insufficient. Your comments regarding the shower access and storage space are important to us and will be shared with our team to help us improve the comfort of our rooms. We also sincerely regret the difficulties you experienced when trying to make your reservation through the ALL website and your disappointment regarding the change in the room rate. We understand your frustration and are sorry that this part of your experience did not meet your expectations. Thank you for your constructive feedback. We hope to have the pleasure of welcoming you back to our hotel in the future. Kind regards, Your ibis Styles Berlin Mitte Team

Dear Patrice, Thank you very much for your excellent rating and for taking the time to share your experience at ibis Styles Berlin Mitte. We are delighted that you appreciated our convenient location right next to the U-Bahn station, the renovations to our entrance and breakfast area, and the quality of our breakfast. We are also very pleased with your positive feedback regarding our team and our sustainability initiatives. However, we are sorry that the street noise slightly affected your comfort. As our hotel is located in a lively central area of Berlin, some external noise can occasionally occur. We appreciate your understanding. Thank you also for your loyalty as an ALL Silver member. We look forward to welcoming you back to ibis Styles Berlin Mitte on your next visit to Berlin. Kind regards, Your ibis Styles Berlin Mitte Team

Dear Mr. G., Thank you for taking the time to share your feedback about your stay at ibis Styles Berlin Mitte. We are pleased that you appreciated our central location, which is convenient for business appointments, as well as the warm welcome from our team and your booking experience. However, we are sorry that the noise levels and the lack of a desk in your room did not fully meet your expectations, particularly during a business trip. Please note that not all rooms are currently equipped with a desk. As part of our ongoing renovation, all rooms will be furnished with a table to provide our guests with a more convenient space to work. We have also taken note of your comments regarding cleanliness, the accommodation, and the value for money. Your feedback is important to us and helps us identify areas where we can improve. We hope to have the opportunity to welcome you back to ibis Styles Berlin Mitte and provide you with an even more enjoyable stay. Kind regards, Your ibis Styles Berlin Mitte Team

Dear Mr. M., Thank you very much for taking the time to share your experience with us and for your good rating of 80/100. We are delighted to hear that you appreciated the good value for money and our central location in Berlin-Mitte. We are also pleased that you were overall satisfied with your accommodation, cleanliness, breakfast, our team and the Wi-Fi. We greatly appreciate your recommendation score of 8/10 as well as your loyalty as an ALL Accor member. Your positive ratings across the different aspects of your stay are a wonderful recognition for our entire team. We hope to have the pleasure of welcoming you back to the ibis Styles Berlin Mitte on your next visit to Berlin. Kind regards, The ibis Styles Berlin Mitte Team

Dear Mr. C., Thank you for taking the time to share your feedback with us. We are sorry to hear that your stay did not meet your expectations and particularly regret the inconveniences you experienced. Regarding the renovation works, we would like to clarify that they are carried out within designated working hours and are scheduled between 09:00 a.m. and 6:00 p.m. We therefore regret that you were disturbed by noise as early as 7:45 a.m. Information regarding the ongoing renovation works is also available on our website. We are equally sorry that the toilet door in your room did not close properly. We fully understand the importance of privacy and regret that this issue affected your stay. Your feedback will be taken into consideration to ensure that such issues are addressed. We are pleased that you appreciated the young and vibrant atmosphere of the surrounding neighbourhood. We hope to have the opportunity to welcome you again and provide you with a more positive experience. Kind regards, The ibis Styles Berlin Mitte Team

Dear Mr. H., Thank you very much for your excellent review and for sharing your positive experience with us. We are delighted to hear that you enjoyed your stay and appreciated our hotel and, in particular, our friendly and welcoming team. Your 10/10 recommendation, as well as the excellent ratings for the room, cleanliness, Wi-Fi and our service, are a great compliment to us. We are also pleased that your booking experience on all.com and your experience with the ALL Accor loyalty program met your expectations. We truly appreciate your feedback and hope to have the pleasure of welcoming you back to Berlin for another enjoyable stay. Kind regards, the ibis Styles Berlin Mitte team

Dear Mr. B., Thank you for taking the time to share your experience with us. We are sorry that your stay did not fully meet your expectations. We are pleased that you appreciated the lively atmosphere of our neighborhood, the cleanliness of your room and the Wi-Fi. However, we regret that you found our hotel lacking in warmth and that our service did not meet your expectations. The availability and attentiveness of our team are essential to the level of hospitality we strive to provide, and we take your comments very seriously. We also understand your wish for more space. For a future stay, we would recommend booking one of our larger room categories, such as a Queen Size room, which offers additional space. Regarding your departure, we sincerely apologize for the difficulties you experienced when requesting your invoice. We will take your feedback into consideration to make this process as simple and efficient as possible for our guests. As a valued Silver member of the ALL Accor loyalty program, we also thank you for your continued loyalty and hope to have the opportunity to welcome you again and provide you with a warmer and more satisfying experience. Kind regards, the ibis Styles Berlin Mitte team

Dear Ms. V., Thank you very much for your excellent review and for recommending our hotel! We are delighted to hear that you enjoyed our great location and found everything you needed for a pleasant stay in Berlin. It is wonderful to know that you were satisfied with the cleanliness of your room, our daily housekeeping service, as well as the welcome and service provided by our team. As for the Smart TV, we appreciate your humorous feedback. We are sorry that it did not fully meet your expectations and will be sure to pass your comment on to our team. Thank you once again for your trust and for being a valued ALL Accor member. We look forward to welcoming you back to ibis Styles Berlin Mitte on your next visit to Berlin! Kind regards, The ibis Styles Berlin Mitte Team

Dear Tiphaine A., Thank you for taking the time to share your detailed feedback with us. As a long-standing ALL Accor member, we particularly appreciate you taking the time to share your experience. We are truly sorry that your stay at ibis Styles Berlin Mitte did not meet your expectations. At the same time, we are pleased to hear that you appreciated our central location as well as the friendliness and professionalism of our team. We fully understand your disappointment regarding the ongoing renovation works in the hotel. We are particularly sorry that you were disturbed by construction noise as early as 8:00 a.m., although the scheduled working hours are from 10:00 a.m. Your comments have been shared with the relevant team to ensure that the announced working hours are respected as closely as possible. Regarding breakfast, we would like to clarify that the selection of hot dishes is unchanged and is offered as usual. We are sorry if you felt that the breakfast selection was limited and regret that it did not meet your expectations. Regarding your room, we are particularly sorry that the condition and workmanship of the finishes left such a negative impression. We fully acknowledge your comments concerning the bathroom layout, privacy, and the quality of the finishing work. The ongoing renovation of our rooms is precisely intended to address many of these aspects and to significantly improve the overall quality and comfort of our accommodation. We also sincerely apologize for the fact that you did not receive the welcome drink associated with your Silver status. This should not have happened, and we regret that we failed to provide you with the recognition you are entitled to as a loyal ALL Accor member. We are especially sorry that your experience was disappointing despite your familiarity with ibis and ibis Styles hotels throughout Europe. Your feedback is therefore particularly valuable to us and highlights areas where we still need to improve. We sincerely hope to have the opportunity to welcome you back once the renovation works have been completed and to show you the improvements we are making. We would be delighted to regain your trust and provide you with an experience that better reflects the standards you expect from ibis Styles and the appreciation we have for your loyalty. Kind regards, the ibis Styles Berlin Mitte team

Dear Mr. F., Thank you very much for taking the time to share your experience with us. We are delighted to have welcomed you for the second time this year and are especially pleased to hear that you are already considering another visit. It is wonderful to know that you appreciate our convenient location, welcoming team, and the ease of using our website and ALL app. We are, however, very sorry about the issues you experienced in your room, particularly with the electrical socket and the loose washbasin tap. We also regret that, although you reported these matters to reception, they were not resolved during your stay. We take your feedback seriously and will ensure that these points are checked. Thank you as well for your understanding regarding the renovation work currently taking place in the hotel and for your loyalty as an ALL – Accor Live Limitless Silver member. We look forward to welcoming you back to ibis Styles Berlin Mitte soon and providing you with an even more enjoyable stay. Kind regards, your ibis Styles Berlin Mitte team

Dear Mr. S., Thank you very much for taking the time to share your experience with us and for awarding us a perfect score of 100 out of 100 points. We are delighted to hear that you had such a pleasant weekend in Berlin and enjoyed the comfort of our hotel, as well as the quietness of your room and the comfort of the bed. We are also pleased that your booking, arrival and departure experiences were smooth and enjoyable. Thank you as well for your helpful suggestion regarding the lighting in the room. We greatly appreciate such feedback, as it helps us continuously improve the comfort of our guests. Your excellent ratings for our team, Wi-Fi, value for money and sustainability efforts are particularly appreciated. We are also pleased to have you as an ALL – Accor Live Limitless Classic member. We hope to have the pleasure of welcoming you back to ibis Styles Berlin Mitte for another enjoyable stay in Berlin. Kind regards, your ibis Styles Berlin Mitte team

Dear Mr. C., Thank you very much for your positive review and for taking the time to share your feedback. We are delighted that you were particularly satisfied with your room, the cleanliness, the check-in and check-out experience, and our team. We regret that, due to the renovation of our breakfast area, you had to enjoy your breakfast as a takeaway option. We understand that this is less convenient than the usual breakfast experience and appreciate your understanding during this temporary situation. We are pleased that you enjoyed your stay overall and hope to have the pleasure of welcoming you back to ibis Styles Berlin Mitte in the near future. Kind regards, Your ibis Styles Berlin Mitte Team

Cher invité, Nous vous remercions d'avoir pris le temps de nous faire part de vos commentaires. Nous sommes désolés que votre séjour n'ait pas répondu à vos attentes. Votre visite a eu lieu pendant la période de l'ILA, l'un des plus grands salons de la région, ce qui a entraîné une demande exceptionnellement élevée pour les chambres d'hôtel. Nous prenons très au sérieux vos remarques concernant l'équipement et l'état des chambres. En effet, nous sommes déjà en train de procéder à une modernisation progressive de nos chambres. Dans ce cadre, les chambres seront notamment équipées d'un bureau ainsi que d'une chaise supplémentaire, afin d'améliorer encore le confort et la fonctionnalité pour nos invités. Nous vous remercions pour vos remarques sincères. Elles nous aident à développer continuellement la qualité de notre établissement. Cordialement, Votre équipe de l'hôtel

Cher Client, Nous vous remercions pour votre retour et vous présentons nos excuses pour les désagréments occasionnés par les travaux de rénovation. Les travaux les plus intensifs ont lieu, lorsque cela est nécessaire, uniquement entre 10h00 et 18h00. De plus, la zone de chantier est entièrement sécurisée et délimitée afin de garantir en permanence la sécurité et le confort de nos clients. Nous vous remercions de votre compréhension et nous réjouissons de pouvoir bientôt vous présenter notre nouvel espace petit-déjeuner rénové. Cordialement, L'équipe de l'hôtel