Dear Mr. G., Thank you for your feedback regarding your stay. We're sorry to hear that your experience did not meet your expectations. Our location in Pahar Ganj is often appreciated for its authenticity, but we understand that this can sometimes cause inconveniences, especially in terms of noise. We also regret that the quality of our restaurant was not satisfactory. Regarding the room change, we apologize sue to non-availability we could not shift to alterative room Your opinion is valuable and will be taken into account to improve our services. Warm Regards, Saumitra Chaturvedi General Manager

Dear Loic C. Y. L., Thank you for sharing your feedback with us. We take note of your comments regarding the welcome and the comfort of the cushions. Your satisfaction is important to us, and we aim to continuously improve our services. Warm Regards Saumitra Chaturvedi General Manager

Dear Ms. T. k., Thank you for your wonderful feedback and for awarding us a perfect score following your family stay at Novotel New Delhi City Centre. We are truly delighted to know that you were happy with your choice of staying with us and that you enjoyed our warm hospitality, comfortable accommodation, cleanliness, and convenient location. It is especially rewarding to hear that you appreciated our restaurant's selection of Indian and continental cuisine and that the kindness of our team made your stay even more memorable. Your generous appreciation of our commitment to sustainability is equally encouraging and inspires us to continue delivering responsible hospitality with genuine care. Thank you once again for your recommendation and for choosing Novotel New Delhi City Centre. We look forward to welcoming you and your family back for another memorable stay whenever your travels bring you to New Delhi. Warm Regards, Saumitra Chaturvedi General Manager

Dear Mr. D., Thank you for taking the time to share your feedback following your recent stay at Novotel New Delhi City Centre. We are delighted to know that you had a comfortable and enjoyable stay with us. Your kind comments about the welcoming, friendly, and attentive service provided by our team are truly appreciated and will be shared with our Heartists. It is always rewarding to learn that our hospitality contributed positively to our guests' experience. We are also pleased to know that you were satisfied with your accommodation, cleanliness, breakfast, room service, fitness centre, and check-out experience. Your recommendation means a great deal to us. At the same time, we appreciate your constructive feedback regarding the Wi-Fi connection speed and the pricing of food and beverage offerings. Please be assured that your comments have been shared with the relevant teams for review as we continuously strive to enhance the value and quality of our guest experience. Thank you once again for choosing Novotel New Delhi City Centre. We look forward to welcoming you back for another memorable stay in the future. Warm regards, Saumitra Chaturvedi General Manager

Dear Mr. H., Thank you for taking the time to share your detailed feedback and for recommending Novotel New Delhi City Centre. We are pleased to know that you found the hotel welcoming and appreciated the ease of booking, breakfast selection, and the overall comfort of your stay. Your kind acknowledgment of our team, especially the warmth and courtesy extended at the entrance, is truly appreciated and will be shared with the team. At the same time, we regret the inconvenience caused due to external noise and the aspects of cleanliness and room location not fully meeting your expectations. Please be assured that your feedback has been noted, and we are reviewing these areas with the concerned teams to enhance guest comfort. Thank you once again for your valuable inputs. We look forward to welcoming you back for an even better experience. Warm regards, Saumitra Chaturvedi General Manager

Dear Ms. S., Thank you for taking the time to share your feedback following your stay at Novotel New Delhi City Centre. We are pleased to know that you found the room clean and comfortable, and you enjoyed the breakfast as well as the overall services. Your kind remarks about our team are truly appreciated. At the same time, we sincerely regret the inconvenience caused during your arrival and understand that a quicker check-in experience after a long international journey is very important. We also apologize for the noise disturbance in the room, which affected your comfort. Please be assured that your feedback has been noted and shared with the concerned teams so we can work towards improving these aspects. We truly value your loyalty as an ALL member and appreciate your understanding regarding the early check-in arrangement. Hope to have the opportunity to welcome you back and provide you with an even smoother and more comfortable stay in the future. Warm regards, Saumitra Chaturvedi General Manager

Dear Mr. I., Thank you for sharing your feedback. We’re pleased to know that you found the hotel comfortable, clean, modern, and well located for your overnight stay. We also appreciate your note regarding the luggage storage, and we are glad our team was able to assist with your request. Your comments have been shared with the team to ensure continued attentive and helpful service for all our guests. We hope to welcome you back to Novotel New Delhi City Centre on your next visit to the city. Warm regards, Saumitra Chaturvedi General Manager

Dear Mr. P., Thank you for sharing your feedback following your stay with us. We are pleased to hear that you found our hotel comfortable and appreciated the cleanliness, breakfast, and our team’s service. We also appreciate your constructive comments regarding the room amenities, restaurant options, and WiFi speed. Your feedback is valuable and will be used to enhance our guest experience. We hope to have the opportunity to welcome you back to Novotel New Delhi City Centre and provide an even more enjoyable stay. Best regards, Saumitra Chaturvedi General Manager

Dear Mr. M., Thank you for sharing your feedback and for choosing to stay with us. We’re delighted to know that you enjoyed a pleasant stay, especially the cleanliness of the room, the comfort of the bathroom, and the attentive service from our team. Your appreciation for our restaurant chef is truly valued. We’re also glad your check-in, room experience, and overall service met your expectations. Your comments on breakfast and our sustainability initiatives are noted and will help us improve further. We look forward to welcoming you back to Novotel New Delhi City Centre on your next visit. Warm regards, Saumitra Chaturvedi General Manager

Dear Ms. V., Thank you for your lovely feedback. We’re delighted to know you enjoyed the chic design of your room, the rooftop, and the breakfast spread, and that our team made your stay welcoming. Your kind words are truly appreciated and motivate our team to continue delivering memorable experiences. We look forward to welcoming you back to Novotel New Delhi City Centre on your next visit to Delhi. Warm regards, Saumitra Chaturvedi General Manager

Dear Mr. L., Thank you for sharing your feedback and for choosing to stay with us. We are delighted to know that you appreciated the hotel’s design, comfort, and the warm hospitality extended by our team. Your kind words mean a lot to us. We understand your concern regarding the surrounding area, and we truly appreciate your understanding as we continue working to enhance the overall guest experience. We look forward to welcoming you again for another pleasant stay at Novotel New Delhi City Centre. Warm regards, Saumitra Chaturvedi General Manager

Dear Mr. M., Merci beaucoup for your wonderful feedback. We are delighted to know that you had an excellent stay and enjoyed our spacious rooms, rooftop infinity pool, and diverse dining options. Your kind words about our team and overall experience mean a lot to us. We look forward to welcoming you back on your next visit to Delhi. Warm regards, Saumitra Chaturvedi General Manager

Dear Mr. A., Thank you for taking the time to share your feedback. We are sincerely sorry to hear that your experience did not meet expectations and that you were disturbed by external noise and the room’s air conditioning. We also regret the inconvenience you faced regarding your room allocation and booking adjustments. Your feedback has been shared with the relevant teams for immediate review and corrective action. While we're glad to know our team left a positive impression, we truly hope you will give us another opportunity to provide you with a more comfortable and seamless stay in the future. Warm regards, Saumitra Chaturvedi General Manager

Dear Mr. Z., Thank you for taking the time to share your feedback following your recent stay with us at Novotel New Delhi City Centre. We are delighted to know that you had a pleasant experience and that our friendly team, cleanliness standards, and overall hospitality met your expectations. We also truly appreciate your recognition of our sustainability efforts and your engagement as a valued ALL member. Your encouragement reinforces our commitment to responsible hospitality. We have taken note of your suggestion regarding pricing, especially for guests who may not be feeling well. Your input is important, and we will certainly explore how we can enhance our in-room dining offerings to include more accessible and comforting meal options. Thank you once again for choosing us. We hope to welcome you back soon—whether for business or leisure. Warm regards, Saumitra Chaturvedi General Manager