ibis Styles Geneve Carouge bintang 3

Catatan tamu Avis (Peringkat ALL) 4.8/5 1.545 ulasan

Jaminan Harga
Terbaik
ibis Styles Geneve Carouge - Image 1
ibis Styles Geneve Carouge - Image 2
ibis Styles Geneve Carouge - Image 3
ibis Styles Geneve Carouge - Image 4
Route De Saint Julien 3, 1227 CAROUGE, Switzerland

Deskripsi

Keistimewaan hotel

  • Free WIFI throughout the hotel

  • Nothing like a fresh and balanced breakfast already included in your rate!

  • Visit Geneva for free with the transportation card provided at check-in.

  • Stay connected 24/7 - free WiFi.

  • The Café Dessiné welcomes you to relax, work or refuel.

Akomodasi kami

Lokasi hotel

ibis Styles Geneve Carouge

Route De Saint Julien 3
1227 CAROUGE
Switzerland

GPS:46.179487, 6.138058

Telepon
Fax +41 22 544 86 10

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Parkir
  • Menerima hewan
  • Restoran
  • Dapat diakses kursi roda
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Properti 100% Bebas Rokok

LE CAFE DESSINE

Café Dessiné welcomes you to a warm place to discover the world of Geneva comics. We are waiting for you at our café to enjoy a good meal and come discover our menu of cocktails and artisan beers.

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Peringkat ALL  4.8/5  1.545 ulasan

Peringkat TripAdvisor  4.5/5  258 ulasan

Sertifikat keunggulan 2023

A mixed experience, would rate 7 out of 10.

Catatan Tripadvisor 3.0/5

Nicola_W_0108 Ulasan TripAdvisor tersertifikasi

We stayed at this Ibis Styles recently and here is a summary of various aspects from our experience: Prior to our stay = the hotel emailed travel passes the day before, which gave us free travel on all public transport in Geneva. It seems a lot of hotels there provide this. It was very useful, convenient, included our travel from the airport to the hotel, and saved us some money during our trip. Check-in = friendly welcome from staff, they spoke fluent English and French, we were able to check in early (however being charged 30 CHF to do this was expensive). Positives of the room = spacious & clean, modern, nice window seat, bed was comfortable, free WiFi included was efficient, good housekeeping services, we slept well and weren’t disturbed by noises so that suggests the soundproofing was good quality. Negatives of the room = the air conditioning didn’t work well or cool the room. Spoke to reception about the issue and they explained the rooms don’t have proper air conditioning because of the way they were made (on Ibis website the rooms are listed as having air conditioning, so I find this description misleading). The staff were apologetic, helpful and were able to provide a fan, which was definitely needed throughout our stay due to the hot weather! Without a fan, the temperature in the room would not have been bearable in summer as the thermostats can only be turned down by a limited number of degrees and the temperature of ours would not go below 23 degrees during our stay. We noticed that other guests had also been provided with fans by the hotel. I was disappointed that there was no mini fridge in the room - this is something which I would have expected in an Ibis Styles room due to the upgraded facilities/increased prices. Despite the room being large, there was a lack of storage space/hanging space for clothes and not enough hangers. Only one spare pillow provided when the room was booked for two guests. We were provided with one complimentary bottle of water in the room when we checked in - again, not sure why they didn’t provide two bottles, to make it one per guest. This was not replenished during our stay. Miscellaneous request = at the time of booking, we added a note to explain it would be our wedding anniversary during our stay and asked if the hotel could do anything simple to make this occasion even more special. We had no response. When we contacted them a few days before, enquiring about the travel passes we had read about online, we also asked again if the hotel could do anything for our anniversary - we would have only been expecting a small gesture such as folding the towels into nice shapes or putting a chocolate on the pillow for example. We weren’t expecting anything for free and would have paid in order for something special to be done. However the subject was ignored by the hotel for a second time and nothing was done in the room for our anniversary. If this is something which the hotel can’t accommodate, we would have understood, but would have expected them to have the courtesy to respond to our request either way. Location = peaceful location in Carouge, out of the city centre. The area felt safe at all times. Very convenient for public transport links as the tram stops were literally right outside the hotel, all you need to do is cross the road. Breakfast = was included within the room rate. It was buffet-style so you helped yourself. Pastries, pancakes and omelettes were our favourites. The food was plentiful and varied, but we would have liked a few different options to suit us better e.g. more vegetarian cheese (Gruyère is not and we don’t eat Brie), pretzels, some cooked potatoes or mushrooms etc. The breakfast room was very warm and stuffy with no air coming in, which was uncomfortable when trying to eat. Other food = we ate an evening meal at the hotel one night. The menus are displayed in the lifts so you can have a look at options in advance. There were several vegetarian choices. The food we had was nice. The service was a bit hit & miss and it seemed like other customers were given more attention from the staff while we felt overlooked. Check-out = this was smooth and efficient. We were able to leave our luggage at the hotel and collect it later the same day which was positive. On balance, I would award a rating of 3.5 out of 5 (but don’t have that option with Tripadvisor). We would probably stay at this hotel again if in Geneva, but would plan to come at a cooler time of year so the lack of air conditioning wouldn’t be an issue. I remain disappointed that the hotel didn’t acknowledge our anniversary or request.

Dear Nicola, We thank you for your comment and are happy that you have chosen our House for your birthday. We thank you for taking the time to share your opinion. Although we would have preferred your experience to have been more pleasant, your feedback and impressions are very important to us, because they help us to improve our services on a daily basis. Customer satisfaction is our priority, we did not succeed this time. The quality of service received during your stay does not correspond to the memories that we wish to leave with our guests and that which our teams usually provide to our guests, we ask you to accept our most sincere apologies. The satisfaction of our customers is constantly at the center of our priorities and I ask you to believe that your comments have been reviewed by the teams in order to concentrate our efforts on the various points that you have highlighted. See you soon, during your next stop in Carouge, Victoria M. General Manager

Excellent - comfortable clean and very friendly.

Catatan Tripadvisor 5.0/5

Clementine849 Ulasan TripAdvisor tersertifikasi

I stayed here on two occasions while visiting my daughter who lives nearby. It was so friendly and comfortable! The room had everything I needed with an excellent shower. The bed was comfortable. All fairly basic but extremely clean and complete. Those behind the desk were helpful and approachable. Breakfast was very good with a friendly and helpful waitress. Tram stop outside the door takes you to central Geneva.

Thank you very much for taking the time to share your experience through these lines. We are delighted to read that your stay gave you complete satisfaction. We hope to have the pleasure of seeing you again soon. Sincerely, Victoria M. General Manager

Great spot for a weekend trip!

Catatan Tripadvisor 5.0/5

Jess C Ulasan TripAdvisor tersertifikasi

Great stay during December! We stayed for 3 nights. Breakfast was fab so it being included in the cost was amazing. Hotel staff were all lovely. Hotel is opposite a tram stop and we were sent out free Geneva travel card on our phones from booking.com. Really lovely stay- only 15-20mins by regular trams into the rest of Geneva or easy to get to the train station to explore other areas too. Love the quirks of the art and cartoons too.

We look forward to reading your comment, it was a pleasure to welcome you. We wish you a wonderful end of the year. Yours sincerely

Really good hotel. Perfect for family.

Catatan Tripadvisor 5.0/5

RositsaN Ulasan TripAdvisor tersertifikasi

Really good hotel. The rooms are spacious and with attractive design. The bed is comfortable. The staff is very friendly and provides a high quality service. The tramway station is exactly in front of the hotel. The trams N18 and N12 go directly to the city enter and the N18 goes directly to the central station of Genève. The trip takes about 20 min.

We thank you for sharing your pleasure in having stayed with us. See you soon in Carouge

My first time at Ibis and it wont be my last

Catatan Tripadvisor 5.0/5

Susanne L Ulasan TripAdvisor tersertifikasi

I was travelling for business but my husband and I stayed for a few extra days in Geneva. The Ibis was booked by the University and I was delighted to have all the amenities I needed. The hotel was clean, the food good, and the service superior. I want to especially thank Noemi, who welcomed us at reception and made our stay seamless. She went the extra mile helping us with trams, and seeing the highlights of Geneva. I travel a great deal and it makes a difference to have someone like Noemi be warm and efficient. I would stay at an Ibis again!

Dear Susanne, We thank you for the time you have taken to give us your feedback. We thank you for honoring Noemy who I am sure will be very happy to hear about it. We send you all our thoughts and we hope you will have the pleasure of seeing you again.

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 616 ulasan 9.5/10 Lokasi
  • 798 ulasan 8.8/10 Kamar
  • 936 ulasan 9.6/10 Pelayanan
  • 8 ulasan 8.4/10 Internet
  • 699 ulasan 9.5/10 Sarapan
  • 351 ulasan 9.9/10 Suasana
  • 343 ulasan 9.3/10 Kebersihan

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