Mercure Jakarta Simatupang 4 نجوم

Dear Mr. Gaurav_829 , Thank you for taking the time to share your detailed review of your stay at Hotel Mercure Jakarta Simatupang. We sincerely appreciate your honest feedback as it helps us to continuously improve our services and facilities. We regret to hear about the cleanliness issue in your allocated room upon arrival. However, we are pleased that the matter was resolved promptly, and our team maintained top cleanliness afterward. Your comments regarding the condition of the rooms and the need for refurbishment have been noted and will be shared with our management team for further consideration. We apologize for the slow service in our restaurant and in-room dining, as well as the inconvenience during breakfast when your coffee was not served. Please rest assured that we will review these concerns with the respective teams to ensure more attentive and timely service in the future. We are glad that you found our location convenient, with a nearby mall adding to your experience. We have also taken note of your remarks about our pool, and we appreciate your candor in sharing your thoughts. We hope to have the opportunity to welcome you back in the future and provide you with an improved and more enjoyable stay. If there is anything further we can assist you with, please do not hesitate to contact us. Warm regards, Hieronimus Supadma Front Office Manager Hotel Mercure Jakarta Simatupang

Dear Passenger39762057022 , Warmest greetings from Mercure Jakarta Simatupang... Thank you for sharing your great experience stay at Hotel Mercure Jakarta Simatupang. We are delighted to hear that you and your husband had a great stay and enjoyed the spacious room and comfortable bed. We are also thrilled to know that you had a pleasant dining experience at our restaurant for dinner and breakfast. Your kind words about Ngesthi's ( FB Service ) friendly and courteous service, as well as her great coffee, mean a lot to us. Your positive feedback is greatly appreciated and motivates us to continue providing excellent service and facilities to our guests. We look forward to welcoming you both back in the future for another delightful stay. Thank you and best regards, Hieronimus Supadma Front Office Manager

Dear mirnav432 , Warmest greetings from Mercure Jakarta Simatupang.. Thank you for choosing our hotel while you have a dinner at our Tucano's restaurant .. Thank you for your wonderful review! We're delighted to hear that you enjoyed the Tucano buffet at Mercure Simatupang. We are glad you loved the beef shoulder. It's fantastic to know that the range of food options met your expectations. We are proud of our attentive and meticulous servers. Dandi will be thrilled to receive your shout out! We strive to offer excellent value, and we're happy you found the online vouchers helpful. Your feedback is very important to us and helps us continue to improve our services. We hope to welcome you back soon for another enjoyable experience. Best regards, Hieronimus Supadma Front Office Manager

Dear Mr. Hokkim M, Warmest greetings from Mercure Jakarta Simatupang... Thank you for taking the time to share your detailed feedback about your recent stay with us. We truly appreciate your kind words about our Appel strudel, breakfast team, parking facilities, friendly staff, and the cleanliness of our room and bed sheets. It’s wonderful to hear that these aspects of your stay met your expectations. We also sincerely apologize for the inconveniences you experienced. Please know that we have taken immediate action to address the broken bathroom curtain and the cleanliness issues in the pool area. We are also working on improving the availability of towels at the pool to ensure such situations do not happen again. Your feedback is invaluable to us, and we are committed to making the necessary improvements to provide a better experience for our guests. We hope to have the opportunity to welcome you back in the future and offer you a stay that exceeds your expectations. Warm regards, Hieronimus Supadma Front Office Manager

Dear 136ulun, Warmest greetings from Mercure Jakarta Simatupang.. Thank you for choosing to stay at our hotel while visiting Jakarta. We appreciate the best score you have given on the TripAdvisor platform, related to the pleasant experience after staying at our hotel where you have felt the comfortable room with hot water in our hotel. The breakfast with service from staff in all departments will always uphold the standard of service quality in order to achieve all the expectations of guests who stay. We have shared this positive review to all the staff especially Eben ( Reception ) that hope it will provide better motivation to all staff to focus on serving all guests. We look forward to welcoming you to the hotel in the future. Best regards , Hieronimus Supadma Front Office Manager