Mercure Camboriu

The worst hotel I ever stayed in. Don’t value for money. Don’t waste your time and money here. So many things to say about but read others reviews and everything they say is right. The worst experience in my life.

I visited this hotel many times already. Great location, great services and friendly staff. Only small point of attention would be the little bit outdated rooms and bathrooms. They are all very clean, but could have some small renovations to maintain the high quality level of the hotel.

Checked into Room 1019 late at night and was really tired after fight fro SP and the car ride for 2 hours. So I went to bed. After an hour or so went to open the bathroom door and was blown away with the raw sewage smell coming through the drain in the floor. It was obvious that they were aware of the smell because they had urinal air freshener placed over the drain. That night I slept with the window wide open to the street noise and the bathroom door closed. Changed rooms and smell was reduced by 75%. Still using urinal air freshener pad.

I am currently at Mercure Balneário Camboriú, but the service was not the expected for this range of hotel from Accor. The first room I was in did not have temperature control…they offered a heater. The second room is OK. Other thing…my little girl went to the reception asking for a spoon of chocolate for her night milk … the answer was NO … Only on the breakfast … she was on shock!!!Unbelievable the customer service with a loyal Customer. Maybe Mr. Tomas Dubaere needs to go little more around!!!

The internet requires a Brazilian social security number to allow access. The hotel itself isn’t bad, just don’t expect the internet to work. We’ve tried using us ssn, passport number, random numbers to fill the entire expected amount of numbers for the Brazilian ssn (11 digits), tried to ask everyone for help and they can’t. They tried to transfer me to their IT people with no luck. I had to cancel my business meeting because I couldn’t count on the hotel’s internet.