Mercure Box Hill Burford Bridge Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 822 reviews

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Mercure Box Hill Burford Bridge Hotel - Image 1
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At the Foot of Box Hill, RH5 6BX DORKING, United Kingdom

Description

Hotel extras

  • Outdoor heated swimming pool available to guests. Seasonally open.

  • Quiet location overlooking the tranquil River Mole and close to National Trust walks.

  • Onsite private parking available to guests.

  • Ideal for meetings, private functions and weddings for up to 180 people.

  • Emlyn's Restaurant offers hearty seasonal local dishes.

Our accommodation(s)

Hotel location

Mercure Box Hill Burford Bridge Hotel

At the Foot of Box Hill
RH5 6BX DORKING
United Kingdom

GPS:51.254146, -0.321841

Telephone
Fax +44 1306 880386

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

EMLYN RESTAURANT

Emlyn Restaurant is open to residents and non-residents alike. Overlooking the gardens, you can experience fine British contemporary cuisine in an exquisite setting. Al fresco dining is available in our beautifully landscaped gardens.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  822 reviews

TripAdvisor Rating  3.5/5  1,015 reviews

Great staff, good location but the building needs some attention to fix the leaking roof and gutters.

Customer review rating 4.5/5

John Couples - Confirmed reviews ALL

Saturday and Sunday were good in the brilliant sunshine, nice food, perfect staff and a great location but Monday with the rain hammering down was a little less good. There was water dripping through the roof outside our room, the gutters were overflowing and leaking.

Thank you for taking the time to complete the survey, we shall have a look at the gutters mentioned.

Amazing stay

Customer review rating 4.5/5

Catherine M. Families - Confirmed reviews ALL

A very special thank you to Kiki, Mani and Mary who helped my Daughter and Son-in-law have the most amazing Wedding Day on 27th April 2024. Thank you to the Chef and staff who cooked for us, the food was 1st class. Would highly recommend the Burford Bridge as a Wedding Venue

Dear Catherine M., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front office team

Very tired

Customer review rating 1.5/5

L. W. Couples - Confirmed reviews ALL

Paint peeling off wall, cracks in bathroom, sink in bathroom plug gets stuck, dirty stained curtains

Dear w. l., Thank you for taking the time to tell us about your experience at the Mercure Box Hill Burford Bridge Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Front office team

Birthday meal with family

TripAdvisor rating 5.0/5

helenmF866GF TripAdvisor review

Thanks to the restaurant staff for another lovely family meal here - great food, friendly service and they went above and beyond to help to serve our birthday cake! Very relaxing atmosphere, would recommend this place to anyone.

Dear Helen, Thank you for taking the time to leave such a lovely review, we are grateful to have had the opportunity to play a part in your celebrations. We look forward to welcoming you back soon.

The best day EVER

TripAdvisor rating 5.0/5

ellenmM7557OO TripAdvisor review

We got married on 27/04/2024 at this magical venue. We truly had the most amazing few days here and we can’t thank the staff enough. A special shout out to Kiki and Mani who were just incredible throughout it all and could not do enough for us. We stayed the night before the wedding and from the moment we arrived we were treated like kings and queens. The morning of the wedding, the staff could not do enough for us again, checking if we were ok and bringing us up tea, coffee, orange juice, bacon sandwiches, warm crossaints. The morning was so enjoyable and we had the best time getting ready. The whole wedding was incredible, the food was amazing, the staff were amazing, nothing was too much trouble. The hotel rooms were lovely, cosy and comfortable. I can’t thank Kiki and Mani enough for being with us on our special day and we will remember it forever. I would recommend this venue to anyone and everyone and we are so pleased we had our wedding here. The best day of our lives. Thank you all so much at Burford Bridge for giving us the best day we could ever ask for.

Thank you so much for taking the time to leave such a lovely review, we are privileged to have been able to play a small part in your special day. You and your family brought the Tithe Barn to life with your many special touches. Mani and Kiki are both relatively new to our team, I am delighted to read their efforts being recognised they are both wonderful additions to the Box Hill family. We all look forward to welcoming you all back soon.

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Other web-users rate our hotel

  • 279 reviews 8.2/10 Location
  • 755 reviews 6/10 Room
  • 735 reviews 7.9/10 Service
  • 7 reviews 4.2/10 WiFi
  • 271 reviews 6.4/10 Breakfast
  • 256 reviews 5.1/10 Cleanliness
  • 193 reviews 9.4/10 Pool
  • 143 reviews 5/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.