Mercure Exeter Southgate Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 1,086 reviews

Best price
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Mercure Exeter Southgate Hotel - Image 1
Mercure Exeter Southgate Hotel - Image 2
Mercure Exeter Southgate Hotel - Image 3
Mercure Exeter Southgate Hotel - Image 4
Southernhay East, EX1 1QF EXETER, United Kingdom

Description

Hotel extras

  • Central location, close to the Cathedral, Exeter Quay & Underground Passages.

  • Complimentary Fitness Suite during your stay. Swimming pool, sauna & jacuzzi chargeable 10GBP

  • Onsite private parking.

  • The Gate House Restaurant features locally sourced dishes.

  • Ideal destination for meetings, weddings and private functions

Our accommodation(s)

Hotel location

Mercure Exeter Southgate Hotel

Southernhay East
EX1 1QF EXETER
United Kingdom

GPS:50.720332, -3.528424

Telephone
Fax +44 1392 413549

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE GATE HOUSE

Our chef welcomes you to our Gate House Restaurant. Guests can enjoy contemporary British cuisine including locally sourced meat and fresh seafood.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,086 reviews

TripAdvisor Rating  4.0/5  3,127 reviews

Certificate of excellence 2024

Well located

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

Small annoyances, still no heating in executive suite, had to request small oil heaters to be brought up, same as last visit a year ago, ( air con does not work , needs an overhaul throughout hotel. No one answers phone at reception on a Sunday pm , rang 3 times over an hour, no answer. Eventually walked down, no one visible at reception desk, eventually a man appeared from a back room. Staff at breakfast not very proactive, eg counted 4 stood around chatting whilst dirty plates etc were piled up on guest tables, same in bar area the previous evening, just doesn’t look professional, small things that could easily be put right.

Really good location

Customer review rating 5.0/5

Melvyn G. Solo - Confirmed reviews ALL

Nice room good food pleasant staff

Good Overall Experience

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

I have no complaints about my stay, the staff were friendly and knowledgable. My room was great and the food was good. Check in/out was fast. Not sure I would want any more from my stay.

Good stay with great staff

Customer review rating 4.5/5

Norman H. Families - Confirmed reviews ALL

We had a good stay and the hotel kindly remembered my wife's birthday

Dirty and tired

TripAdvisor rating 1.0/5

K T TripAdvisor review

We had 4 rooms and 3 of them were in poor condition and dirty. Dirty footprints on the walls, numerous cobwebs covered in dust hanging from the ceiling, the previous guests used cups and spoons in the room, broken showers, heavily stained carpets! When we checked in at 3pm there were used dishes and empty bottles in the corridor. At 8.30 am on the way to breakfast the following morning I reported the dishes to reception. Nothing was done about them. After breakfast the housekeeping were cleaning the rooms in the corridor and ignored the dirty dishes. We checked out at 11 and the dishes were still there on the floor in the corridor. While we were also getting ready to leave housekeeping came into the room without knocking. On a positive note had a great nights sleep. Really comfy bed and the bedding appeared to be clean 👍

Thank you for leaving a review with us, We are sorry to see that your stay is not up to our usual standard . I will investigate this further and will discuss with the departments involved with your feedback. We hope you will stay with us again. Kind regards Jake Mountford | Duty Manager

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Other web-users rate our hotel

  • 913 reviews 9.3/10 Location
  • 1,404 reviews 5.9/10 Room
  • 1,249 reviews 8.3/10 Service
  • 15 reviews 6.9/10 WiFi
  • 512 reviews 5.9/10 Cleanliness
  • 502 reviews 6.7/10 Breakfast
  • 397 reviews 5.6/10 Food
  • 316 reviews 5.2/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.