Customer review rating (ALL Rating) 4.7/5 185 reviews
Novotel Cairo El Borg
3 Saraya El Gezira street, Zamalek
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Access: 3 km / 1.86 mi 20 min walk / 20 min drive
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Café Frais offers terrific view of the Nile and extensive food and beverage menu.
A pleasant variety of buffet for breakfast ,Lunch & dinner
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Our guest reviews
100% genuine reviews from our guestsFind out more
Disorganised staff, tired building, terrible stay
TripAdvisor rating 2.0/5
StephenQueensland Families - TripAdvisor review
We had awesome hotels right throughout Egypt. However this one was a real shocker. Despite having three rooms booked (& paid for in advance); they insisted we had only a booking with a sofa lounge. They ‘made up’ the sofa lounge for my kids, despite my son & daughter being too old to share a tiny sofa bed. We challenged the checkin staff several times, & only when we got out guide involved did they admit we were supposed to have other rooms. They then mixed 5e rooms up, meaning we were not together. It was a nightmare running up the hallway to share luggage, toothpaste etc, despite us paying more for connected family rooms. Amenities were very basic, & staff were disinterested. The internet, well didn’t really exist. The gym was closed with broken equipment, & the road noise was awful. Despite being on a no smoking floor, all the linen smelled like an ashtray, & clearly people had been smoking in the rooms. The food at the roof top bar was pretty good however. There are much better options this hotel in my view.
cairo in january
TripAdvisor rating 4.0/5
adnan3004 TripAdvisor review
excellent location ...friendly staff with above average cleanliness and appearance....i guess i was there at the wrong time since they had road construction and hotel front renovations..the access to the hotel through the main street was horrible for a few days ..the breakfast was ok but remember they use the multi task staff to the maximum so the guy/girl who is cleaning your table at the restaurant is the bartender next door ..housekeepers were more than friendly and the rooms with a nile view were amazing .
Dear Adnan, Firstly we would like to thank you for the lovely review you shared following your recent visit to our hotel and are delighted to read that we were able to match your holiday expectations. I am truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered and will not fail to pass your comments to those team members whom you have personally mentioned. We are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Novotel Cairo El Borg . We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Sincerely, Abdellatif Gebril General Manager
TripAdvisor rating 3.0/5
ricodgame Families - TripAdvisor review
Overall the hotel is very good. Staffs are nice. The room we got was the junior suite, and it overlooks the Nile River. Have some hesitations before booking due to reviews however we still booked the hotel. Noise from the Nile Ricer cruise- this was one of the bad reviews but we found it acceptable and it did not bother us at all. Wifi - Yes! this was bad really bad - you cannot connect from your room (luckily i bought a data sim from tha airport) - I called up the reception and asked if I can connect thru Novotel 1 instead but they told that they will send their IT - no one came. Just did not bother to ask anymore. I guess the hotel needs to check this issue since the "checking with IT" excuse is the review i have seen here many times. I hope that they will really check this since Novotel is really a good hotel but this was a letdown. Fast to get an Uber as well.
Dear Rico, Thank you very much for sharing this great review of your recent stay at Novotel Cairo El Borg . We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. We are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Novotel Cairo El Borg . Please accept our sincerest apologies for the difficulties you had with our Wifi service, unfortunately our internet provider could not restore the service as swiftly as we would have liked. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Sincerely, Abdellatif Gebril General Manager
Good City Hotel
TripAdvisor rating 5.0/5
Skullman90 Families - TripAdvisor review
Good Service very helpful Staff. Specially Abo Malik the Shisha Guy and the Waiter Mahmoud Sayed the Waiter. The location is really close to the Egyptian Museum, the Cairo Tower and the Tahir Square would recommend the Hotel any time. The food in the Restaurant is very good
Dear Guest, Thank you very much for sharing this great review of your recent stay at Novotel Cairo El Borg. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. We are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Novotel Cairo El Borg . Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Sincerely, Abdellatif Gebril General Manager
Customer review rating 5.0/5
Worod B. Friends - Confirmed reviews ALL
I thank everyone who works in it from the manager and everyone who worked with them. The hotel is the most comfortable in it and I feel like it is my home...
Dear Werood B., We very much appreciate your comments regarding your stay at the Novotel Cairo El Borg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abdellatif GEBRIL General Manager
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* Price from, for one night for 1 person in the room category near the price, excluding additional services, excluding breakfast. It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website all.accor.com today, for a one-night stay within the next 7 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All reservations (abroad) are payable in the currency of the country where the hotel is located. Only the amount confirmed at the time of booking in that currency is guaranteed. We will give you an estimate of the conversion into your currency, but this is not binding. At the time of payment, your bank may charge you bank fees and/or exchange fees.Back to room price