Novotel Cairo El Borg 4 stars

Customer review rating (ALL Rating) 4.7/5 185 reviews

Hotel extras

  • Fitness centre and outdoor pool

  • Jacuzzi and wellbeing spa facilities

  • Rooftop terrace overlooking the Nile

  • 10-minute walk to Cairo Tower and Egyptian Museum

  • 30-minute drive from Cairo Airport

ALLSAFE approved hotel

Hotel location

Novotel Cairo El Borg

3 Saraya El Gezira street, Zamalek
11211 CAIRO
Egypt

GPS:30.04441, 31.22604

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

Our accommodation(s)

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  185 reviews

TripAdvisor Rating  4.0/5  1,442 reviews

Disorganised staff, tired building, terrible stay

TripAdvisor rating 2.0/5

StephenQueensland Families - TripAdvisor review

We had awesome hotels right throughout Egypt. However this one was a real shocker. Despite having three rooms booked (& paid for in advance); they insisted we had only a booking with a sofa lounge. They ‘made up’ the sofa lounge for my kids, despite my son & daughter being too old to share a tiny sofa bed. We challenged the checkin staff several times, & only when we got out guide involved did they admit we were supposed to have other rooms. They then mixed 5e rooms up, meaning we were not together. It was a nightmare running up the hallway to share luggage, toothpaste etc, despite us paying more for connected family rooms. Amenities were very basic, & staff were disinterested. The internet, well didn’t really exist. The gym was closed with broken equipment, & the road noise was awful. Despite being on a no smoking floor, all the linen smelled like an ashtray, & clearly people had been smoking in the rooms. The food at the roof top bar was pretty good however. There are much better options this hotel in my view.

cairo in january

TripAdvisor rating 4.0/5

adnan3004 TripAdvisor review

excellent location ...friendly staff with above average cleanliness and appearance....i guess i was there at the wrong time since they had road construction and hotel front renovations..the access to the hotel through the main street was horrible for a few days ..the breakfast was ok but remember they use the multi task staff to the maximum so the guy/girl who is cleaning your table at the restaurant is the bartender next door ..housekeepers were more than friendly and the rooms with a nile view were amazing .

Dear Adnan, Firstly we would like to thank you for the lovely review you shared following your recent visit to our hotel and are delighted to read that we were able to match your holiday expectations. I am truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered and will not fail to pass your comments to those team members whom you have personally mentioned. We are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Novotel Cairo El Borg . We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Sincerely, Abdellatif Gebril General Manager

Cairo Trip

TripAdvisor rating 3.0/5

ricodgame Families - TripAdvisor review

Overall the hotel is very good. Staffs are nice. The room we got was the junior suite, and it overlooks the Nile River. Have some hesitations before booking due to reviews however we still booked the hotel. Noise from the Nile Ricer cruise- this was one of the bad reviews but we found it acceptable and it did not bother us at all. Wifi - Yes! this was bad really bad - you cannot connect from your room (luckily i bought a data sim from tha airport) - I called up the reception and asked if I can connect thru Novotel 1 instead but they told that they will send their IT - no one came. Just did not bother to ask anymore. I guess the hotel needs to check this issue since the "checking with IT" excuse is the review i have seen here many times. I hope that they will really check this since Novotel is really a good hotel but this was a letdown. Fast to get an Uber as well.

Dear Rico, Thank you very much for sharing this great review of your recent stay at Novotel Cairo El Borg . We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. We are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Novotel Cairo El Borg . Please accept our sincerest apologies for the difficulties you had with our Wifi service, unfortunately our internet provider could not restore the service as swiftly as we would have liked. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Sincerely, Abdellatif Gebril General Manager

Good City Hotel

TripAdvisor rating 5.0/5

Skullman90 Families - TripAdvisor review

Good Service very helpful Staff. Specially Abo Malik the Shisha Guy and the Waiter Mahmoud Sayed the Waiter. The location is really close to the Egyptian Museum, the Cairo Tower and the Tahir Square would recommend the Hotel any time. The food in the Restaurant is very good

Dear Guest, Thank you very much for sharing this great review of your recent stay at Novotel Cairo El Borg. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. We are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Novotel Cairo El Borg . Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Sincerely, Abdellatif Gebril General Manager

Customer review rating 5.0/5

Worod B. Friends - Confirmed reviews ALL

I thank everyone who works in it from the manager and everyone who worked with them. The hotel is the most comfortable in it and I feel like it is my home...

Dear Werood B., We very much appreciate your comments regarding your stay at the Novotel Cairo El Borg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abdellatif GEBRIL General Manager

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Other web-users rate our hotel

  • 597 reviews 8.9/10 Location
  • 839 reviews 7.9/10 Room
  • 1,250 reviews 8.7/10 Service
  • 254 reviews 1.6/10 WiFi
  • 332 reviews 8.4/10 Cleanliness
  • 293 reviews 8.4/10 Breakfast
  • 240 reviews 4/10 Comfort
  • 160 reviews 4.9/10 Amenities

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