ibis budget Beaconsfield 2 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.2/5 Отзывов: 827

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Описание

Особенности отеля

  • Free, secure onsite parking

  • Free Wi-Fi throughout the hotel

  • Surrounded by food and drink options

  • Spacious lakeside terrace

  • Family and pet-friendly rooms

Наши номера

Расположение отеля

ibis budget Beaconsfield

M40 J2 services, Hedgerley Road, Burtley wood
HP9 2SE BEACONSFIELD
United Kingdom

GPS:51.58861, -0.62661

Доступ и транспорт

Гостиничные услуги

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При отеле
  • Парковка
  • Можно с животными
  • Wi-Fi
  • Курение на территории отеля запрещено

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.2/5  Отзывов: 827

Рейтинг TripAdvisor  3.8/5  Отзывов: 984

Never expected this even for a budget hotel

Примечание: Tripadvisor 2.0/5

JanetJohnson2408 Реальные отзывы TripAdvisor

I know this is a budget hotel but I didn't expect to enter the room and find that someone had used the loo and not flushed.. The toilet roll was in a fancy point so not sure how they cleaned themselves. There where pubic hairs in the shower "room" and a very sticky patch on the floor at the bottom of the bunk bed ladders.. Not of the rooms corners had been cleaned with piles of grime and dust in them. Will not be staying there again.

Dear Janetjohnson2408 Thank you for taking the time to tell us about your experience at the ibis budget Beaconsfield. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We take all feedback seriously and are concerned to hear about your experience. Please be assured that we are investigating this matter thoroughly with our housekeeping team to ensure our cleanliness standards are being consistently met. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vartika Gupta

Prepare to be interrogated

Примечание: Tripadvisor 2.0/5

Zak S Реальные отзывы TripAdvisor

The room provided was extremely small, with single beds that appeared smaller than standard, more suitable for children. There was only one electrical socket in the entire room, inconveniently positioned far from the beds. The shower lacked a mat, and we had to specifically request one from reception. The toilet, though not overflowing, was blocked upon arrival. A hairdryer was not readily available in the room and had to be requested separately. While these issues were disappointing, they were overshadowed by the inappropriate and offensive behaviour of a staff member. Staff Conduct: Upon arrival, we were greeted by a member of staff named Amir. What followed was a deeply uncomfortable and distressing exchange: After stating we were from Leeds, Amir responded with, “Oh yes, there are a lot of jajas and too many Pakis there,” a highly offensive and racist comment. He then asked where we were originally from, implying that we must belong “back home” somewhere else, and began guessing various towns. He continued by asking our ethnicity — “Pakistani? Indian?” — to which we truthfully replied “Italian.” His surprised reaction suggested he had preconceived assumptions about us based on appearance or location. This interaction left us shocked and uncomfortable. For the remainder of our stay, we deliberately avoided passing through reception when Amir was present, choosing instead to come and go discreetly. This significantly impacted the quality of our stay and caused distress, particularly to my child. Additionally, staff could be heard laughing and speaking loudly at inappropriate hours, further contributing to an unpleasant experience.

Dear rsyed2019 Thank you for your feedback. ibis budget is a no-frills hotel offering clean, functional rooms at affordable prices. The room booked included standard UK twin beds, sockets under the TV, towels, and a bath mat. Hairdryers are available at reception upon request. Should you prefer more spacious accommodation with enhanced in-room amenities, we would be happy to recommend our midscale and premium brands such as Novotel or other options within the Accor group. We take all guest concerns seriously, particularly those involving staff conduct. In this instance, we have spoken directly with the team member involved. The team member you mentioned has worked with us for over five years and is well regarded for his professionalism and customer service, with no prior complaints. From his account, the conversation was meant to be light and friendly, and we apologise if any remarks were taken differently — no offence was intended. All guests should feel welcome and respected, and we are reinforcing this through ongoing training. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Nasty!

Примечание: Tripadvisor 2.0/5

MarkyP264 Реальные отзывы TripAdvisor

Needed a cheap overnight stop, not that cheap and glad it was only a stop! Nasty, just plain nasty. Tiny rooms, reminiscent of a prison cell. No carpets, no amentities. I will not ever be back, I am going to pay the extra and stay somewhere semi decent.

Thank you for your feedback. We understand our hotel offers basic, no-frills accommodation designed for affordability and convenience. We’re sorry it didn’t meet your expectations. If you prefer more spacious rooms and additional amenities, we recommend considering our sister brands, which offer a more comfortable stay.

Cheap and basic. In a service stop.

Примечание: Tripadvisor 3.0/5

AA_OnTheRoadAgain Реальные отзывы TripAdvisor

A very basic hotel in the Beaconsfield motorway service station. Room was clean, small and as basic as you can get. It had alcohol but could not sell as not licensed! In normal hours pre 11pm the service stop has fast food outlets, a M&S and a Weatherspoon's so food and drink is easy. Out of hours option fall quickly. Register your car as there are fees for leaving your car at the stop for more than 3 hours and the camera's will get you.

Thank you for taking the time to provide feedback about your stay with us. We’re pleased to hear that you found our rooms clean and appreciated the convenience of the Beaconsfield service station’s amenities, including the variety of food and drink options available during normal hours. We appreciate your constructive comments and hope to have the opportunity to welcome you again in the future.

Great for early start to Heathrow

Примечание: Tripadvisor 4.0/5

Crus0eR Реальные отзывы TripAdvisor

If you are looking for an affordable place to stay within easy reach of Heathrow, this fits the bill - it is a budget hotel but it's clean, quiet and good value. Also by being located on the services of M40, it benefits from having many shops, cafes, even a pub within a 5 minute walk so rather than stay an an airport hotel this is a good alternative

Thank you for taking the time to share your positive experience. We’re delighted to hear that our convenient location and value for money met your expectations during your recent stay. We aim to provide clean, quiet, and comfortable accommodations for our guests, and it’s great to know you found our hotel to be a practical alternative for early trips to Heathrow. The amenities available at the nearby services certainly enhance the convenience of staying with us, and we’re glad you could make the most of them. We hope to welcome you back again soon for another stress-free stay. Safe travels!

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