ibis Jaipur City Centre 3 stars

Customer review rating (ALL Rating) 3.9/5 964 reviews

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ibis Jaipur City Centre - Image 1
ibis Jaipur City Centre - Image 2
ibis Jaipur City Centre - Image 3
ibis Jaipur City Centre - Image 4
Civil Lines Area, Near Civil Lines Metro Station, Ajmer Road, 302006 JAIPUR, India

Description

Hotel extras

  • Located in City Centre

  • Longest breakfast

  • State-of-the-art Meeting and event facilities

  • Rooftop pool

  • Spa facility

Our accommodation(s)

Hotel location

ibis Jaipur City Centre

Civil Lines Area, Near Civil Lines Metro Station, Ajmer Road
302006 JAIPUR
India

GPS:26.90788, 75.77991

Telephone
Fax +91 141 475 5111

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

SPICE IT

Guests can enjoy the on-site multi-cuisine restaurant- Spice It and unwind with your friends over a drink & quirky selection of bar bites at the Spice It Bar. We serve continental and Indian cuisines along with authentic regional dishes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  964 reviews

TripAdvisor Rating  4.4/5  1,858 reviews

Rude , unprofessional and cruel staff

TripAdvisor rating 1.0/5

Ankit B TripAdvisor review

Our family was on a 3 day visit to rajasthan for a vacation and our uncle booked 3 rooms for 2 nights at the Ibis , we got to the hotel at about 12:30 am. My uncle is a Indian citizen and we were his guest , we presented our visa , ID’s and photos of our passport with our valid international drivers licences issued by Australian government but the adamant and rude staff at reception refused us entry as they wanted to see our passports, the Accor group website clearly mentions that for international travellers valid visa and 1 valid ID ( which includes drivers licence ) can be presented , we presented all documents required but were still denied our booking , also the staff didn’t let us speak with any senior management and didn’t take into consideration that we had a 4 Year old CHILD travelling with us . At 1 pm in the middle of the night we were left outside to make other alternate arrangement with a 4 year old child. The hotel staff was rude and didn’t even had the compassion that they are sending a family out of the hotel at 1 pm with a child on board . We were not given any refunds for our booking. We manage to get a booking at Marriott Jaipur after that and the staff there was very welcoming and compassionate. We have travelled and stayed at many hotels around the world but never experienced such rude, unprofessional and cruel behaviour by any hotel staff ever. Will never stay at ibis premises again and would definitely not recommend families at this unprofessional hotel.

Khamma Ghani Thank you for bringing this matter to our attention. We sincerely regret the distress and inconvenience caused to you and your family upon arrival, especially considering that you were travelling with a young child. We understand how upsetting this situation must have been and apologize for the experience you had at our hotel. At ibis hotels, we strictly follow government regulations and brand compliance policies regarding guest identification. As per these guidelines, original passports are mandatory for all foreign nationals at the time of check-in, irrespective of visa status or alternate IDs. Unfortunately, copies or photographs of passports cannot be accepted, and this requirement is non-negotiable under local law. That said, we are deeply concerned about your feedback regarding the manner in which the situation was handled. Courtesy, empathy, and professionalism—especially in sensitive situations involving families—are values we take very seriously. Your comments regarding staff behavior and the lack of escalation to senior management have been noted and will be thoroughly reviewed with the concerned teams to ensure corrective action and retraining where required. Regarding the refund, we regret that we were unable to process it at the time due to check-in requirements not being met. However, your case will be reviewed internally, and the reservations team will reach out separately if any resolution is possible. We truly appreciate you taking the time to share this feedback, as it helps us identify gaps and improve our guest handling procedures. While we regret that your experience did not reflect our service standards, we thank you for bringing these concerns to light. Warm regards, Pritam Choudhary General Manager

Customer review rating 0.5/5

Jaime V. M. Families - Confirmed reviews ALL

I came here for a few days with my father as part of a month-long trip. I am an Accor Diamond member so I have stayed at my fair amount of Accor hotels and this one should be torn apart and rebuilt. The hotel feels neglected. Let's start from the beginning. When I arrived they had made a mistake and they wanted to put my father and I in a single bed room, which was contrary to the reservation. Bare in mind I had checked in online in advance so there was no question that we were going to be needing the room. We ended up being placed in two different rooms for the night. My room's kettle leaked and the AC controls were broken so I woke up sick. They made an effort to fix things the next morning and they gave us a free SPA ( more on this nightmare later ) and helped us book a tour with their travel desk. ( more on THAT nightmare later ) We place all of our bags in one room and have the staff move them to the new room while we are out on the tour. The tour driver did not follow the places we paid for because he said it took too long but there was too much of a language barrier to discuss this ( I speak a little hindi but he spoke almost no English) Then we come back to the SPA but what was supposed to be a relaxing time was something that I can only describe as the most unprofessional massage I had in my 7 months in India. The masseur kept answering his phone during the entire session. Had long dirty nails that gave me a skin infection that I am still nursing. We go to our rooms and we get the oldest mattresses you can imagine. The type that when you lie down your back is curved. They tried to fix it with those covers but they slid down. Every morning I woke up with a bad back and I fell of the bed once because they dipped so much. Finally, we check out, I go through the bill and I ask if there is any outstanding balance which they say "no". But then, two days after we had left for Bangalore, I get a message from their travel team stating that we have an outstanding balance. Turns out that eventhough we asked multiple times for our outstanding balance, they had very poor communication between the travel desk and the front desk. Mind you, this is the service we got under direct supervision of the highest ranking manager at the hotel because I had to have a very serious conversation with him after the first disaster of a night. This issues are not isolated and are indicators of deeper issues. I have never seen an Accor hotel in such bad shape. This reeks of malpractice and also poor auditing. I would never EVER, stay here again and I recommend you save yourself the trouble. There are other Accor hotels in Jaipur that are still affordable and will provide a much better experience. Oh, I also forgot to say that they woke us up in the middle of the night to give us some toothbrushes. (They had the wrong room) and the room they moved us to after the first night had a clogged sink. Just failure after failure. Save your family or colleagues from such bad memories.

Khamma Ghani Thank you for taking the time to provide detailed feedback regarding your recent stay with us. Please accept our sincerest apologies for the multiple issues you experienced. We are deeply concerned to hear about the challenges you faced, and we understand how disappointing and frustrating this must have been, especially as a loyal Accor Diamond member. We are truly sorry for the inconvenience caused during check-in, including the room allocation mistake, and the problems with your room’s kettle, AC, and bedding. The safety and comfort of our guests are our highest priorities, and the experiences you described fall far below the standards we strive to maintain. We are also extremely concerned regarding the issues you faced with the SPA and tour services, including the unprofessional conduct of the masseur and the communication problems with the travel desk. These incidents are unacceptable, and we have already shared your feedback with the respective teams to take immediate corrective action and prevent recurrence. Regarding the follow-up billing issue, we sincerely apologize for the miscommunication between our front desk and travel teams. Clear communication and transparency are vital, and your experience highlights areas that need urgent improvement. Your feedback is invaluable to us as it helps identify areas that require urgent attention—from room maintenance to staff training and service coordination. We are committed to addressing these concerns seriously to ensure that such failures do not occur again. We understand your disappointment and regret that we could not provide the comfortable, professional, and enjoyable experience you rightfully expected. While we are unable to undo your stay, we hope you might allow us the opportunity to restore your faith in the ibis brand in the future. Warm regards, Pritam Choudhary General Manager

Customer review rating 5.0/5

Prashant P. Business - Confirmed reviews ALL

Staff location and food was so nice.

Khamma Ghani Thank you for sharing your feedback. We are delighted to know that you enjoyed our staff service, convenient location, and food. Your kind words motivate our team to continue delivering the best experience to our guests. We look forward to welcoming you again soon for another pleasant stay. Warm regards, Pritam Choudhary General Manager

Customer review rating 2.5/5

Nitin J. Couples - Confirmed reviews ALL

The room and washroom was very small given the price range. Also the room service was not prompt. Had asked for an extra towel but never received one.

Khamma Ghani Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused during your stay. We regret that the room and washroom size did not meet your expectations and that your request for an extra towel was not fulfilled promptly. This is not reflective of the service standards we aim to maintain. Please be assured that your comments have been shared with our housekeeping and room service teams to ensure better responsiveness in the future. Your feedback is valuable to us and will help us improve the overall guest experience. We hope to have the opportunity to welcome you again and provide a more comfortable and seamless stay Warm regards, Pritam Choudhary General Manager

Customer review rating 3.0/5

Marya M. Families - Confirmed reviews ALL

The hotel requires significant renovation. The corridors have old, unshampooed carpets, and the rooms are not very clean—for example, dust in AC ducts and poorly fitted bedding. The bed sheets and duvet feel worn and outdated, and the bedding often slips off. On a positive note, the front desk staff are well trained, breakfast is ok and the location is excellent. However, housekeeping needs substantial improvement.

Khamma Ghani Thank you for taking the time to share such detailed feedback. Please accept our sincere apologies for the inconvenience caused during your stay. We regret to hear that the overall condition of the hotel, including the corridors, carpets, room cleanliness, AC ducts, and bedding quality, did not meet your expectations. This is certainly not the standard we aim to deliver, and your comments have been shared with our housekeeping and maintenance teams for immediate corrective action. We also appreciate your observations regarding the bedding slipping off, and we will review this with our team to ensure better comfort and presentation. On the positive side, we are delighted to know that you found our front desk team well trained, the breakfast satisfactory, and the location convenient. Your kind words truly encourage our team. We value your feedback as it helps us identify areas that require improvement. Rest assured, we are committed to enhancing the guest experience and hope to have the opportunity to welcome you again with a much-improved stay. Warm regards, Pritam Choudhary General Manager

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.