ibis Ambassador Suwon 3.5 stars

Customer review rating (ALL Rating) 4.5/5 1,347 reviews

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132, Kwonkwang-ro, Paldal-gu, 16491 SUWON, South Korea

Description

Hotel extras

  • Fully renovated in 2021.

  • Central location. Close to city's major business & cultural hubs.

  • International buffet restaurant with private meeting rooms, Indian and vegan menu options.

  • Free WIFI, hot bath and fitness center, duty free shop and business corner available.

  • 2 minutes away from public bus and airport shuttle bus stop .

Our accommodation(s)

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Hotel location

ibis Ambassador Suwon

132, Kwonkwang-ro, Paldal-gu
16491 SUWON
South Korea

GPS:37.259094, 127.031286

Telephone
Fax +82 31-230-5007

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Le Jardin

Non contractual photo

Le Jarding is located on the hotel's 2nd floor and is one of the most acclaimed buffet restaurant in Suwon. Decorated with a modernistic interior, the 450-seat buffet restaurant offers a broad range of cuisines recommended by the best chefs in Korea.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,347 reviews

TripAdvisor Rating  4.0/5  332 reviews

Nice location, comfortable stay

Customer review rating 5.0/5

Haley Y. Families - Confirmed reviews ALL

It's well located in suwon and I was staying comfortably.

Dear Y. J., We very much appreciate your comments regarding your stay at the ibis Ambassador Suwon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Team

Awful stay

Customer review rating 0.5/5

Anonymous Solo - Confirmed reviews ALL

My recent stay was terribly ruined by the following: 1. A telephone in the guest room made strange sounds all night long, so I could not sleep well. 2. The locker room attached to the bathhouse was very dirty with a plenty of water on the floor. 3. During breakfast, a fat, female culinary staff at the sushi section made her political statement so loudly that I could hear it. I doubted whether this hotel was training the staff properly.

Dear DongHyung S., Thank you for sharing your feedback with us. We deeply apologize for the inconveniences you experienced during your recent stay at our hotel. Please allow us to address each concern you raised. Telephone in the Guest Room: We are sorry for the disturbance caused by the strange sounds coming from the telephone. We understand how important a good night’s rest is, and we will have our maintenance team inspect and resolve any issues with the telephones in our rooms to ensure this does not happen again. Locker Room Cleanliness: We sincerely apologize for the condition of the locker room in the Hot bath. Cleanliness is a top priority for us, and we will review our cleaning procedures to ensure that all areas are properly maintained for the comfort and safety of our guests. Breakfast Experience: We are truly sorry to hear that the behavior of a staff member affected your breakfast experience. We promise to share the information to the breakfast restaurant to train the all staff once again. We value your feedback as it helps us improve our services. Please rest assured that we are taking your comments seriously and will work to make the necessary improvements. We truly hope to have the opportunity to welcome you back for a more pleasant experience in the future. Once again, we apologize for the inconveniences you encountered, and thank you for bringing these matters to our attention. Sincerely, Front Office Supervisor Moongi Hong

no heating equipment

Customer review rating 3.0/5

Willzhou Business - Confirmed reviews ALL

Winter has arrived, the room is cold, there is no heating equipment, and additional blankets cannot be added. I hope for improvements.

Dear Wu Lin Z., First and foremost, we would like to sincerely thank you for choosing Ibis Suwon for your stay. We deeply regret that you experienced discomfort due to the heating system, especially during the winter, and we offer our heartfelt apologies for the inconvenience caused. We are truly sorry that you had to endure a cold night, which is far from the comfort we aim to provide. Ensuring a comfortable stay for our guests is our top priority, and we recognize that we should have addressed any issues with the heating system immediately. We will thoroughly inspect and improve our heating systems to ensure that all rooms are properly maintained and provide the comfort our guests expect. We highly value your feedback and will do everything possible to prevent such issues from occurring in the future. Once again, we sincerely apologize for the inconvenience, and we hope to have the opportunity to welcome you back to Ibis Suwon, where we will ensure a much more comfortable stay. Thank you. Sincerely, Front Office Supervisor Moongi Hong

Room was very cold due to sealing of the window was very poor

Customer review rating 1.5/5

Jk Business - Confirmed reviews ALL

Stayed room 920 and it was so cold during my stay because sealing of the window was very poor. I tried to close the window many time but it was fixed with silicon. Even it was sealed with silicon I think some portion of side was cracked and I could hear outside road traffic sound very clearly and room temperature was not maintained during my stay.

Dear Jungki K., We sincerely apologize for the inconvenience you experienced. We deeply regret that you did not receive a proper welcome during your check-in, and we will make immediate efforts to improve this aspect of our service. We also apologize for the inconvenience caused by the malfunctioning window. We will share this issue with our maintenance team and ensure immediate action is taken to prevent it from happening again. Based on your valuable feedback, we are committed to providing a better experience and higher level of service to all our guests in the future. Once again, we apologize for the discomfort caused, and we will do our best to offer an enhanced service should you choose to visit our hotel again. Thank you. Sincerely, Front Office Supervisor Moongi Hong

Amazingly renovated well and..

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Nice bathroom now after renovation well. Overall good location to everywhere in Suwon.

Dear Young Chul K., We very much appreciate your comments regarding your stay at the ibis Ambassador Suwon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Supervisor Andrew Sohn

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Other web-users rate our hotel

  • 321 reviews 9.6/10 Location
  • 436 reviews 7.6/10 Room
  • 402 reviews 9.3/10 Service
  • 304 reviews 9.4/10 Breakfast
  • 223 reviews 9.1/10 Cleanliness
  • 187 reviews 5.6/10 Comfort
  • 130 reviews 9.1/10 Food
  • 55 reviews 8.8/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.