Dear Hyun-Min J., Greetings from the Front Office Team at ibis Ambassador Suwon. Thank you for taking the time to share your valuable feedback. First and foremost, we sincerely apologize for the discomfort and disappointment you experienced during the check-in process, especially after traveling in such hot weather. We are particularly sorry that the staff member’s facial expression and manner of communication made you feel that you were not treated with the respect and consideration you deserved. While early check-in may incur an additional fee depending on the day’s room availability and operational circumstances, we fully understand that the charge and the way it was communicated may have felt unreasonable and burdensome. We will take your feedback seriously and review both our early check-in fee communication and staff service to ensure that such information is delivered in a more courteous and thoughtful manner. Thank you again for your honest feedback. We will continue to make every effort to improve our service and provide a more comfortable and positive experience for our guests. Sincerely, Front Office Team ibis Ambassador Suwon

Dear La Jonghyun, Greetings from the Front Office Team at ibis Ambassador Suwon. Thank you very much for staying with us for two nights and for taking the time to share such a thoughtful and wonderful review. We are delighted to hear that you were satisfied with our warm and professional service, as well as the cleanliness and condition of your room. It is especially rewarding to know that you felt welcomed and well cared for throughout your stay. Your kind words and recommendation mean a great deal to our team and are a great source of encouragement. We will continue to do our best to provide all our guests with a comfortable and memorable stay. Thank you once again for your valuable feedback. We sincerely look forward to welcoming you back on your next visit. Warm regards, Front Office Team ibis Ambassador Suwon

안녕하십니까, 수원 이비스 프론트입니다. 먼저 저희 호텔을 이용해 주시고 소중한 리뷰를 남겨주셔서 진심으로 감사드립니다. 고객님께서 저희 호텔에서 전반적으로 편안한 시간을 보내셨다니 다행입니다. 다만 조식에 대해서는 아쉬움을 느끼셨다니 죄송한 마음입니다. 고객님께서 남겨주신 소중한 의견은 관련 부서와 공유하여 조식의 품질과 서비스가 더욱 개선될 수 있도록 노력하겠습니다. 앞으로도 고객님의 기대에 부응할 수 있도록 더욱 세심하고 친절한 서비스를 제공하며, 부족한 부분은 지속적으로 개선해 나가겠습니다. 다시 한번 소중한 후기 감사드리며, 다음 방문에서는 더욱 만족스러운 경험을 선사해 드릴 수 있기를 바랍니다. 감사합니다. 이비스 앰배서더 수원 프론트 드림

안녕하십니까, 이비스 앰배서더 수원입니다. 프런트 직원들에 대한 따뜻한 말씀을 남겨주셔서 진심으로 감사드립니다. 저희 직원들이 친절하고 도움이 되었다고 느끼셨다니 매우 기쁘게 생각합니다. 고객님의 격려는 직원들에게 큰 힘이 되며, 앞으로도 변함없이 따뜻하고 세심한 서비스를 제공할 수 있도록 최선을 다하겠습니다. 다음에도 이비스 앰배서더 수원에서 고객님을 다시 모실 수 있기를 기대하겠습니다. 감사합니다. From Front Office Team.

Dear Mr Paul S., Thank you very much for taking the time to share your feedback. We are pleased to hear that you found the room simple, yet quiet and clean during your stay. Providing a comfortable, clean, and peaceful environment is always our priority, and your kind comments are truly appreciated. We sincerely value your feedback and will continue to make every effort to further improve our services and facilities to ensure an even more pleasant and satisfying experience for all our guests in the future. From Front Office Supervisor Hailey Moon.

Dear Mr Quang S. N., Thank you for sharing your feedback with us. We sincerely appreciate your loyalty and are sorry to hear that your expectations regarding the room upgrade and breakfast benefits were not met during your stay booked through the HRS system. Please note that certain membership benefits may vary depending on the booking channel and rate conditions. Nevertheless, we truly value your comments and understand your disappointment. We are grateful for your kind words regarding our welcome service and hope to have the opportunity to provide you with a more satisfying experience on your next visit. From Front Office Supervisor Hailey Moon.

Dear Mr.Mrs. Lek Nagian Thank you for sharing your valuable feedback with us. We are pleased to hear that you enjoyed our breakfast and found the room comfortable during your stay at our hotel. At the same time, we sincerely apologize for the inconvenience caused by the air conditioning temperature. We understand how important a comfortable room environment is for a restful night’s sleep, and we regret that this affected your overall experience. Your comments have been carefully noted and will be shared with the relevant team for review and improvement. We truly appreciate your honest feedback, as it helps us enhance the experience we provide to our guests. We hope to have another opportunity to welcome you again with a more comfortable stay in the future. Warm regards, From Front Office Supervisor Hailey Moon.

Dear Mr Grzegorz S., Thank you very much for choosing to stay with us again and for sharing your thoughtful feedback. We are truly delighted to hear that our convenient location near the subway contributed to a pleasant experience during your visit, and we sincerely appreciate your kind recommendation. We also appreciate your comment regarding the fitness center. Your feedback has been noted, and we will review the available information to ensure clearer guidance for our guests in the future. It was a pleasure to welcome you back, and we look forward to hosting you again on your next visit. Warm regards, From Front Office Supervisor Hailey Moon.

Dear Mr Chou Chun Yi, Thank you sincerely for your kind review. We are delighted to hear that you enjoyed our clean facilities, convenient location, and the quality of our breakfast. Your thoughtful feedback is truly appreciated and encourages us to continue providing the best possible experience for our guests. We look forward to welcoming you again in the future. Warm regards, From Front Office Supervisor Hailey Moon.

Dear Mr. Michael S., Thank you very much for your wonderful review and for your kind words. I am truly delighted to hear that you enjoyed the cleanliness of our hotel, our facilities, and the breakfast selection. It was my pleasure to assist you during your stay, and I’m especially glad that I could help resolve your reservation smoothly. Your warm feedback means a lot to me and is truly encouraging. I sincerely look forward to welcoming you again in the near future. Warm regards, Front Office Supervisor Hailey Moon :)

Dear Mr Kuo H. P., Dear Guest, Thank you for your positive feedback. We are glad to hear you had a pleasant stay. We will continue to do our best to provide you with a satisfying experience. Thank you. Front Office Supervisor Hailey Moon.

Dear Mohtasin M. Sikd, Thank you so much for your kind feedback. We are thrilled to hear that our reception team made such a positive impression and that your experience with us has been memorable over your multiple visits. Your words mean a lot, and we will be sure to share them with our staff. We truly appreciate your loyalty and look forward to welcoming you back on your next visit. Have a wonderful day! From Front Office Supervisor Hailey Moon.

Dear Mr Carter M., Thank you very much for staying with us again and for sharing your feedback. We sincerely apologize for the inconvenience caused by the slow internet speed. Due to the current network infrastructure, immediate improvement is difficult; however, we are continuously reviewing possible upgrades to enhance the service. We also regret the disturbance caused by the hallway sensor lights and will check the settings to prevent further inconvenience. Thank you for your kind comments regarding our staff and service. We truly appreciate your understanding and hope to welcome you again in the future. From Front Office Supervisor Hailey Moon.

Dear Guest, hank you very much for taking the time to share your positive feedback. We are truly pleased to know that you had an enjoyable stay at ibis Suwon and that our hotel, particularly our staff’s service, met your expectations. It will be our pleasure to welcome you again on your future visit to Suwon. From Front Office Supervisor Hailey Moon

Dear Mr. P., Thank you very much for choosing Ibis Ambassador Suwon. I am very delighted to hear that you had an excellent stay with us. I hope to see you very soon. Thank you. Joseph Ji Front Office Manager

Dear Mr. N., Thank you for choosing Ibis Ambassador Suwon. I am very delighted to hear that you enjoyed your stay with us. It is our top priority to make each stay an excellent one. I sincerely hope to see you again. Thank you. Joseph Ji Front Office Manager

Dear Mr. W., Thank you for choosing Ibis Ambassador Suwon. I am very delighted to hear that you enjoyed your stay with us. It is our priority to make each stay an excellent one. I sincerely hope to see you very soon. Thank you. Joseph Ji Front Office Manager

Dear Justin K., Thank you very much for taking the time to share your kind feedback. We are truly pleased to learn that you had a wonderful stay and that you found our hotel beautiful, our staff friendly, and our location convenient. Your generous comments are greatly appreciated and serve as a valuable encouragement to our entire team. We sincerely look forward to the pleasure of welcoming you back in the future. Best Regards, From Front Office Supervisor Hailey Moon

Dear Ms. A., Thank you very much for choosing Ibis Ambassador Suwon. I am very delighted to receive such comment from our guests. This is the motivation what drives us to go beyond expectation. I hope see you very soon. Thank you. Joseph Ji Front Office Manager