Novotel RJ Santos Dumont 4 estrelas
Classificação clientes Avis (Classificação ALL) 4.3/5 2.889 comentários
Avenida Rua Marechal Camara 300, Centro
20020 080 RIO DE JANEIRO
COSME VELHO: 121 Av Franklin R
Metro Novo Rio: 1 e 2 Cinelandia
SANTOS DUMONT A 0 km / 0 milhas
TOM JOBIM A 20 km / 12 milhas
CINELANDIA A 0 km / 0 milhas
Check-in a partir das - Check out até as
No Restaurante Novotel, você poderá desfrutar do nosso cardápio 24 horas por dia, servido em todas as áreas do hotel. Aproveite a liberdade de comer, como, quando e sempre que você quiser.(a partir das 22h as 7am, itens selecionados). Consulte nosso menu!
Modernos, espaçosos e funcionais, os quartos do Novotel Santos Dumont são a melhor opção quem está viajando a trabalho ou negócios. As camas Sweetbeds proporcionam uma noite de sono tranquila.
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Avaliações dos nossos hóspedes
Avaliações 100% certificadas de hóspedes que realmente se hospedaram conoscoSaiba mais
Very good hotel with the exception of the beds.
Classificação TripAdvisor 4.0/5
7471748 Avaliação certificada TripAdvisor
I enjoyed my stay at this hotel with the exception of the bed quality. The bed was so poor that I woke up each morning with a sore back. The breakfast was excellent and I enjoyed the gym very much. The employees were all very friendly. Check in and check out were very smooth.
Dear 7471748, Thank you for taking the time to share your feedback. He is very important to our team! We hope to welcome you again very soon in our hotel! Best regards, Jaqueline Müllem Guest Experience Supervisor Novotel RJ Santos Dumont
Classificação TripAdvisor 5.0/5
Morella A Família - Avaliação certificada TripAdvisor
I loved the stay, I felt surrounded by friends the whole time, everyone was kind and caring and seemed interested in my safety and enjoyment and payed close attention to the details, The staff is most valuable piece, all my love to the novotel team especially Vanessa, Leonardo, Anderson, Jazmin, Micael, Marcos, Larissa, Bianca, Fernanda, Nathalia, Alline, Rebeca, Jaqueline and many more I love you, you made my trip 10000 times better, the attention is excellent and personalized, they even signed a letter for me and left chocolate at my room, I will always remember the attention I received at Novotel Santos Dumont. Forever grateful 🤍🤍🤍🤍
Prezada Morella,, É uma satisfação para nós, receber seus cumprimentos e elogios de nosso hotel! Estamos contentes que você tenha apreciado sua experiência conosco e nosso atendimento, nos preocupamos muito em oferecer uma excelente experiência e um ótimo serviço aos nossos hóspedes Feel Welcome! Atenciosamente, Jaqueline Müllem Guest Experience Supervisor Novotel RJ Santos Dumont
Shambolic & Disorganised . Run down room.
Classificação TripAdvisor 2.0/5
MRDARCYLDNUK Solo travel - Avaliação certificada TripAdvisor
Firstly the bad experience …The hotel is run down noisy and old. I was given a room with a view of a dilapidating building; the sheets smelled like bleach, the bed is uncomfortable and they charge 15 real for a small bag of crisps; I paid because I could not get service at the restaurant. It is close to SDU airport and a 12 real Uber fare from the hotel. The good side of it … The reception staff are wonderful, helpful and friendly. They stored my luggage for 5 days whilst I was travelling about; The poor reviews rating is for the quality of the hotel, the non existent service at the restaurant; I waited 25 minutes for no table service and a further 30 minutes after the reception staff spoke to the restaurant staff. Disorganised and shambolic; the restaurant had few customers. Check out was also frantic with one person at reception; no self check out even though I have paid in advance for my room; I would not return.
Dirty hotel with no attention to customer requests
Classificação TripAdvisor 1.0/5
elberbiondi Negócios - Avaliação certificada TripAdvisor
I am a platinum member and I requested a change of room, I was not answered. I didn't even get an answer to my request. Even though I was asked to go to my room and wait for my return. The bathroom had mold and bugs on the ceiling.
Good base for exploring Rio!
Classificação TripAdvisor 5.0/5
Dan2006 Avaliação certificada TripAdvisor
Located in central area away from the traffic laden Copacabana beach area. Unless you plan to swim at Copacabana beach a lot, this is a good location for the sights and very accessible from the San Dumont airport. Uber/taxi very cheap to sugar loaf and other attractions. Good choice of buffet breakfast with a mix of local and western food. Very helpful front desk, especially Renata. Rooms are basic, but clean.
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