Novotel Liverpool Centre 4 ดาว

คะแนนความคิดเห็นจากแขก (เรทติ้งบน ALL) 4.4/5 รีวิว 2,460 รายการ

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รายละเอียด

ความพิเศษของโรงแรม

  • Central location, close to Liverpool One shopping centre

  • Leisure facilities including swimming pool, Sauna and gym

  • Green Key certified hotel

  • Central location, with plenty of nearby travel links

  • Q-Park Hanover Street offers a 30% discount pre-booking only parking for guests of Novotel

ที่พักของเรา

สถานที่ตั้งโรงแรม

Novotel Liverpool Centre

40 Hanover Street, Merseyside
L1 4LN LIVERPOOL
United Kingdom

พิกัด:53.403169, -2.984534

การเข้าถึงและการเดินทาง

บริการโรงแรม

เช็คอินตั้งแต่ - เช็คเอาท์ได้ถึง

ในสถานที่
  • สระว่ายน้ำ
  • ยินดีต้อนรับสัตว์เลี้ยง
  • ร้านอาหาร
  • รถเข็นเข้าถึงได้
  • Wi-Fi
  • อาหารเช้า
  • บาร์
  • ห้องประชุม
  • พื้นที่ปลอดบุหรี่ 100%
  • บริการในห้อง
ใกล้กับโรงแรม
  • ที่จอดรถ

ROPEWALKS BAR AND KITCHEN

Experience a warm and inviting atmosphere to enjoy a lunchtime treat, evening meal or relaxing drink with your friends and family.

รีวิวจากแขกของเรา

รีวิวจากแขกของเรา

100% ความคิดเห็นที่ได้รับการรับรองของผู้เข้าพักที่เข้าพักกับเราจริงๆ

ค้นหาข้อมูลเพิ่มเติม

เรทติ้งบน ALL  4.4/5  รีวิว 2,460 รายการ

เรทติ้งบน TripAdvisor  4.0/5  รีวิว 3,194 รายการ

disappointing hotel

คะแนนจาก Tripadvisor 3.0/5

Tiffers-1001 รีวิวที่ได้รับการรับรองจาก TripAdvisor

Not a 4 star hotel . We had a party booking for 20 for 4 nights through Tailor Travel. The door entry card system was faulty so we had to make repeated visits to reception to get the cards activated.. Staff did apologise. Our first night included buffet dinner- the food was warm and not enough for the two groups who had booked in. The drinks were expensive and we had no waiter service so had to order from the bar. Breakfast food was a little better buffet service but no plate warmer switched on except one morning. A convenient location near the city centre but not one to recommend.

Good location and polite staff but otherwise poor.

คะแนนจาก Tripadvisor 1.0/5

m0zc Friends getaway - รีวิวที่ได้รับการรับรองจาก TripAdvisor

This is our third night here with a group of 22. On arrival we were given complimentary drinks vouchers with our keycards. I presented it tonight asking for a glass of house red, as the voucher offered. It was refused. The lady (Valentina) said she was the manager and the offer was only redeemable when we booked in. I pointed out that it didn't say so (see photo attached). It had my name on it even. She shrugged and walked away. Whatever happened to customer service? I know it's petty and, other than that, the staff are helpful and polite. The room is okay, breakfast basic but no worries. It has all been damned by the stupidity of management. Leaves a bad taste.

Dear Moz C, We sincerely apologize for the inconvenience you experienced with the drinks voucher. We appreciate your feedback and will address this issue with our team to ensure it does not happen again. Providing excellent customer service is paramount to us, and we regret that we fell short in this instance. Your comments regarding the room and breakfast are duly noted. We value your feedback as it helps us improve. Thank you for choosing Novotel Liverpool Centre, and we hope to have the opportunity to welcome you back in the future. Warm regards, Lisanne Deputy Front office manager Novotel Liverpool Centre

Fab stay at the Novotel, Liverpool

คะแนนจาก Tripadvisor 5.0/5

Lenny B รีวิวที่ได้รับการรับรองจาก TripAdvisor

Very comfortable overnight stay with the family (8-9th Apr). Good clean room & all staff very helpful throughout our stay. Booked Dinner, Bed & Breakfast. Ltd set menu for dinner & only adults (x2) was included, not the 2 children, which wasn't expected & disappointing. However food was delicious. Kids really enjoyed the pool (1/2 hr bookings but you can stay in if Pool us not busy) & there is a Sauna too. Breakfast was fab & all you could ask for. Would definitely stay again as the hotel is also perfectly located for Liverpool 1, Albert Docks & museums. A great stay, thank you all at the Novotel 👍👍👍

Dear Lenny B, Thank you for choosing Novotel Liverpool Centre for your recent stay and for taking the time to share your feedback. We are delighted to hear that you had a comfortable overnight stay with your family and enjoyed our clean rooms and helpful staff. We appreciate your kind comments regarding the delicious food, the pool facilities, and the breakfast service. We apologize for any confusion regarding the dinner booking for children and appreciate your understanding. Your feedback is valuable to us, and we will review our processes to ensure a smoother experience for families in the future. We are glad you found the hotel's location convenient for exploring Liverpool. We look forward to welcoming you back for another great stay. Warm regards, Novotel Liverpool Centre

Be aware car park 24.00 per day.

คะแนนจาก Tripadvisor 3.0/5

G5001 Couples - รีวิวที่ได้รับการรับรองจาก TripAdvisor

The policy regarding the car park next door has changed, I stayed two nights this weekend took my ticket to reception and was told you can now only get discount if you pre book direct with the car park, I had to pay 48.00 so be aware as on Booking .com still says the hotel give you the discount, The hotel is in fantastic position but air con non existent and if u open window the noise is unbearable from the road below with revelers partying all night and police sirens until around 5 am. Breakfast is 18.00 but quality is excellent.

Dear G5001, thank you for sharing your feedback with us. We apologize for any inconvenience regarding the recent changes in the car park policy. We appreciate your understanding that discounts are now available only by pre-booking directly with the car park. We regret to hear about the discomfort caused by the noise from the road below due to the lack of air conditioning. We will address this concern with the relevant team. It's great to know that you enjoyed the excellent quality of breakfast during your stay. Your comments are valuable to us as we strive to improve our services. We hope to have the opportunity to welcome you back for an enhanced experience. Warm regards, Novotel Liverpool Centre

Great Value

คะแนนจาก Tripadvisor 5.0/5

Mike H รีวิวที่ได้รับการรับรองจาก TripAdvisor

Great location. Good value. Convenient parking. Friendly staff. Let us check in early. Twin room had everything we needed. Not much noise considering it's a city centre hotel (although our room wasn't at the front of the hotel.) Breakfast was decent. Very pleased with our stay here!

Dear Mike H, We are delighted to hear that you had a great stay with us at Novotel Liverpool Centre. We appreciate your positive feedback on our location, value, parking, friendly staff, and breakfast. We hope to welcome you back soon. Best regards, Novotel Liverpool Centre

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