ibis Styles Haydock 3 ดาว

Stayed at the hotel during March during training for work. I was here for 2 weeks. On arrival there was a large group of people standing out front smoking, this is first thing in morning and in the evening. My door didn’t lock properly so when I left through the day I was taking all my belongings with me as I didn’t feel that there was any type of security. Every night there was people I can only describe as crack heads shouting and screaming up and down the corridor, smoking in their rooms and being a pain. The staff know that people are smoking in their rooms but clearly don’t really care! Large dogs were also in the building, I have grown up with large dogs but it is still frightening when you walk past a room for a dog to start jumping at the door and bark at you. On departure I had multiple little bite marks on me from which I can only say are flee marks. Bathroom floor tiles were cracked and grout was coming loose. These needs addressing. I only had 1 encounter with the manager and it wasn’t directly towards me but the way she spoke to people wasn’t very nice considering she’s a manager. The job she does you would think she would have better customer communication but clearly not. The only good thing about the hotel which seems to be a down fall in other reviews is that the beds are actually very comfortable.

We arrived at the hotel to be advised from a member of staff that the hotel is hosting a function that evening and a band would play until midnight, we were assured that our room allocation would allow minimal disruption, NOT the case, very loud music echoing all through the hotel, the windows in our rooms were rattling from the vibration, music could be heard over tv, complained to management, the response was “we told you”, “what would you like me to do”, surely it’s the managers job to know what to do. Music eventually stopped at midnight, only to be replaced by noise from loud conversations from the party guests, contacted management again at around 1.30am, they confirmed they knew there was an issue but the people would be leaving the the hotel soon, if you would like to sleep I suggest booking another location. General Manager has a couldn’t careless attitude and lacks empathy, our stay here ruined our family Easter Weekend

I've read the reviews for this Hotel and I can't believe we are talking about the same place. The General Manager a Mrs Miller was without doubt the rudest, most pedantic individual you could meet. The first evening we were accused of not buying our drinks at the hotel bar when we had, we were not allowed to sit at a table for supper until the whole party were there. In the morning I had to sit on the end of a table which was clearly only ment for 4 people but there were 6 of us with no room for side plates etc. We were staying in the hotel for work at the races. We all had long days and just wanted to come back have something to eat and prepare for the next day. The food in the evening was appaling about 20 of us managed to get a meal from the pub next door when we realised the food was being recycled for the next day. The rooms were not cleaned on Saturday, and so no towels or tea things. I asked a lady called Diane for help and was given a cup with tea bags in it?? I am unused to complaining and I think just a bit of training will improve Mrs Miller's outlook with a view to customer service, she can then help Diane to understand the impotance of not being rude. The rooms were comfortable and clean.

The staff at this venue are excellent, a great friendly team who welcomed us and our pup into the hotel, they where friendly, professional and made the stay at the hotel a lot better than the facilities would think. The rooms are very basic and the plugs could use upgrading to USBs, the beds are comfortable although no heating from the radiator the room was warm and had the window open. The lounge area was clean, pleasant space you could sit in. The bar was well stocked and the area around the hotel although could do with a bit of a litter pick was good. Parking was easy. A few more touches on the rooms and this would have a better rating but it’s got the rating due to the staff on duty who again went above and beyond

We had an engagement party here and couldn't fault the venue . However, we paid 14.95 a head for a five finger buffet . We found the buffet to be of poor quality. The wraps had no taste, and the pies we just mini and left whole. Also, the sausage rolls were so tiny, and the pasta was just boiled and left, I was so dis appointed as I had catered for 46 and they said it was awful