Exceptional quality of exterior and interior. Clean, tidy and well laid out rooms. The breakfast and the service were also of the highest quality. I would have no hesitation staying t this hotel again.

Room v nice Bathroom also. Comfortable bed. No traffic noise Staff friendly, and courteous. Breakfast excellent, BUT.....I'm still waiting for a receipt via e mail, so my expense claim is seriously delayed

From the second you walk through the door you are made to feel right at home, every member of staff in the hotel go above and beyond, every member of staff knew my name, I would recommend this hotel to everyone, it’s perfectly placed to explore London, and the rooms are finished to a very high standard, we can’t wait to go back for our next stay

I've stayed at Sofitel St James half a dozen times, and it's among my favourite hotels in London. I was looking forward to this particular stay as a post-pandemic treat. Things were mostly excellent as always, helpful staff, an upgrade because of my Diamond membership, and a generous late checkout. However, my stay was on a Tuesday and Wednesday nights, and I was disappointed to be told that the hotel bar was shut for those two evenings, Tuesday and Wednesday. It had been open the previous evening, and I was assured that it would reopen the day after I checked out (not much good to me!) I've always enjoyed a pre-dinner cocktail at the bar, and sometimes sit there for an hour to read my book, and I expected that facility on this occasion. The staff were apologetic, and served me a drink in the restaurant area, not nearly as nice, beside swing doors to kitchen with a not so nice view of a rubbish container. Sofitel should do better at this price point. Let's hope things will be better when I next stay. Apart from this issue, I really like the hotel. It still gets four stars.

We really enjoyed the Sofitel St James. From arrival to departure, all was excellent. Attentive staff who were so helpful, very good cuisine, very clean surroundings, and a great location. Thank you very much to everyone for making our stay so enjoyable.

We had an excellent mini sejour at the Sofitel St James. The location is very central and convenient for shopping and visiting attractions on foot. Our welcome on arrival was exceptional (Marion, guest relations manager, was particularly attentive and welcoming). Our room had been very tastefully refurbished, and was spacious, clean and extremely comfortable. We could not fault the other facilities that we used (restaurant, fitness suite and pavement/terrace cafe (a very good addition to the hotel's facilities).

A really superb hotel , situated in an excellent part of london for getting about and using public transport. The staff in gthe hotel really know about good service and from the pavement outside to checkout , you are well looked after. We have used this hotel a few times and it is one of the best in London and we would highly recommend it .

We (my wife and one of our daughters) stayed in the Sofitel for 8 days. Not only is the location great and are the rooms very comfortable to stay in, but even more importantly everyone in the staff was very professional, correct and helpful. We will be back and can only recommend to use the hotel as your very comfortable base if you need to be in central London

My journey through every component part of this hotel was sublime, I was looked after in every way by the team. I fly back into London at the end of December and the Sofitel, St James will be at the top of my list as i begin to plan the trip. Thanks to all you of you xxxx

Brilliant staff and great service. We were made to feel so very welcome. We received a message to let us know the room was ready and then another to check that everything in the room was ok. Every member of staff was friendly and professional and offered assistance.

What a fabulous place. Beautiful decor in public areas with fresh flowers and a wonderful signature scent throughout. Large and newly decorated bedrooms with all the amenities you need. Everything exudes class yet the atmosphere is relaxed and friendly, always maintaining a professional air and a customer centred approach. We loved our stay and extended it by a further day then rebooking for a birthday gift for my son later this month. The spa was also of a high standard with the attention to detail making a difference. The location of the hotel makes it easy to get around London whether on foot or by cab. We will not hesitate to stay again.

Another fantastic stay at this hotel. We find this location to be excellent with easy access to the city centre, beautiful buildings around and St. James' park across the street for walks. Room was fantastic as was the food, and the bed was incredibly comfortable, but the outstanding aspect was the warm welcome and flawless service from every one of the staff we encountered throughout our stay. Hard to think how it could have been any better.

The staff all offered service above and beyond what was expected. personally written card from reception, champagne from the spa staff and more. Made our stay feel incredibly special. Hotel itself was gorgeous and the central location made it perfect for exploring. Even though our room overlooked the square, it was very quiet during the night. I would recommend this hotel unreservedly.

This hotel is nothing short of superb, the staff greeted us before we got in and made us feel very special from that moment onwards. The room was ready early and we had been upgraded due to our status with Accor. The staff always make the difference and they couldnt have treated us better. The room was exquisite and very very comfortable . We would recommend this hotel if staying in London its far abopve the rest

We booked the hotel to celebrate our Wedding Anniversary. In these strange times we could not have asked for a warmer welcome, we were treated like royalty and every member of staff made us feel incredibly welcome. The service was outstanding, the hotel was covid ready, the food was amazing. Can't wait for my next anniversary so we can come again.