Sofitel Philippine Plaza Manila 5 stars

Customer review rating (ALL Rating) 4.3/5 6,069 reviews

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Description

Hotel extras

  • Modern French and Filipino hotel theme

  • City breaks by the bay

  • Spacious suite with wraparound balcony

  • Enjoy special privileges for children with MyKids program

  • Indulge in our unique drink experience with MyGlass package

Our accommodation(s)

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Hotel location

Sofitel Philippine Plaza Manila

CCP Complex Roxas Boulevard, Pasay City
1300 MANILA
Philippines

GPS:14.55346, 120.980791

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  6,069 reviews

TripAdvisor Rating  4.5/5  8,224 reviews

Certificate of excellence 2023

Excellent massage room and therapists at the spa

TripAdvisor rating 5.0/5

vick s TripAdvisor review

We had a wonderful time at the spa with Jennylyn and Malou as our therapists. Malou was able to stretch my pain points and pressure was just right. Mine is medium, my husband needed hard massage. We were given a room with 2 beds so we had massage together. Bey and his team at Spiral surprised me with a song for my birthday. Now my husnand gave them a flower to give to me along with their cake. The room was so relaxing. Even with the manila bay view is far, we are still so comfortable with sofitel. The pool in the water is not as cold as before

Elite experience at the Sofitel in Manila Plaza

TripAdvisor rating 5.0/5

Arnold C TripAdvisor review

I had a first class experience at the Sofitel in Manila Plaza from check-in to check out. It was first class all the way. I especially liked the Customer service that you get checking in at the Executive Club Millesime on the 10th floor. The staff there was excellent and the food and beverages served really made me feel special. They really pay attention to detail. First class all the way. Thank you Sofitel, you never disappoint.

Fabulously sucessful with Ms Vigie around ❤️

TripAdvisor rating 5.0/5

Rachel d TripAdvisor review

April 27 ,2024 ( Kanieza 18th Birthday ) is our fifth times celebrating the most momentous events in our lives,in Sofitel with the dedicated supervision of Ms Vigie Salvador my wedding, debut of my eldest , debut of my youngest, my 50th birthday and the debut of my niece. With Ms Vigie around all our parties have been fabulously sucessful from food up to services .

Happy to Stressful Staycation

TripAdvisor rating 2.0/5

PaoloAnna1018 TripAdvisor review

So far, this is our worst experience among Accor Hotels!!! We stayed in this hotel for 3/D and 2/N (April 26-28, 2024). We arrived at the hotel around 3pm and the reception area is very chaotic! Since my wife is an Accor plus member, we decided to go to priority lane for Accor members hoping for a faster check-in process...surprisingly, there is only 1 staff stationed in that area, and there are 3 guest (including us) waiting in the line. To cut the story short, we just got our key card around 6pm. A very fast check in process!!! Now, after the check in process...we are hoping for a smooth staycation, but sad to say no, why? - It will take you 5-10 mins before you can get inside the elevator. - The escalator is also busted going to Spiral or basement - Staff and crew are not accommodating and welcoming. Overall, the services of this hotel is way too low compare to other Accor Hotels such as Fairmont, Joy-Nostalg Hotel and Novotel.

Delivering the WOW in service

TripAdvisor rating 5.0/5

base n TripAdvisor review

Today April 28 ,2024 we ate lunch at Sofitel Spiral (food was delicious) with my son's classmates. My son told me that his classmate would treat us to free lunch so i tag along and to make the long story short there was a misunderstanding with the payment scheme (it wasn't free). I was the one who paid for our luch including his classmates. Good thing Miss Abby Batoon and her staff was there to assist. Abby batoon and her staff went above and beyond their duty and deliver the WOW! In service. Big thanks to Abby and member of the spiral team!!!

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Other web-users rate our hotel

  • 1,433 reviews 8.6/10 Location
  • 5,144 reviews 6.8/10 Room
  • 6,084 reviews 8.3/10 Service
  • 102 reviews 6.4/10 WiFi
  • 1,650 reviews 6.2/10 Cleanliness
  • 1,432 reviews 6.9/10 Comfort
  • 1,356 reviews 8.6/10 Breakfast
  • 1,211 reviews 5.9/10 Value

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