ibis Moscow Dynamo

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ibis Moscow Dynamo 3 stars

Customer review rating (ALL Rating) 4.5/5 796 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • 50 Premium rooms and 3 of them of MyRoom style: French, Sporty, Biker

  • 5 meeting rooms from 35 to 65 sq.m.

  • Three metro stations within walking distance

  • Free parking in front of the hotel

  • Dynamo Stadium (VTB Arena), Megasport and CSKA Arena in walking distance.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis Moscow Dynamo

Leningradsky Prospect, 37, Building 8
125167 Moscow
Russia

  • CSKA:  11 (turquoise) CSKA

  • DYNAMO:  GREEN DINAMO

  • By plane

    SHEREMETYEVO At 23km / 14.29 miles

  • By train

    BELORUSSKY At 3.5km / 2.17 miles

GPS:55.792397, 37.54347

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

IBIS KITCHEN RESTAURANT

Guests are invited to visit the ibis restaurant, where they can enjoy popular Russian dishes and international cuisine.

Our accommodation(s)

Our guest reviews

Our guest reviews for
ibis Moscow Dynamo

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  796 reviews

TripAdvisor Rating  4.0/5  501 reviews

New guest policy

Customer review rating 0.5/5

Anonymous Friends - Confirmed reviews ALL

My stay in Ibis Dynamo did not happen because when I arrived I was informed of a new guest policy, which I s unheard of in the hotel world. That if a guest comes to visit - they must have a passport and register with reception. I had to refuse to stay with such policy in place and get a refund.

Dear Mikhail, Thank you for taking the time to answer our questions and share your opinion regarding your stay at ibis Moscow Dynamo. Let me comment that according to the Government Decree of the Russian Federation of 18.11.2020 N 1853 (ed. of 01.04.2021) "On approval of the rules for the provision of hotel services in the Russian Federation" we request passports from every guest of our hotel. The safety of the guests’ security is one of our top priorities. Therefore, we are very concerned that there are no emergencies caused by strangers. It is a great disappointment for us that the described security measures have brought you such inconveniences. We bring you our sincere apologies. We hope that we will be able to welcome you again and to improve your impression about our hotel. Best regards, Elizaveta Lee Sustainable Development, Quality & Administration Specialist ibis Moscow Dynamo

Very bad service - and not go the first time

Customer review rating 1.0/5

Andrew Solo - Confirmed reviews ALL

Dear Ahmet, Thank you for your mail. Nowadays there is a construction works around the hotel and a staff gave me the room with the construction view and I couldn’t sleep for the whole night. At 3-00 AM after a call to reception they confirmed to me that there were a rooms without the construction view available. In the morning the reception manager told me that the room hadn’t be available. I’m staying in your hotel many times every month. This situation happened very often. My contact details if needed: +79… +971 56… Do not hesitate to call me any time. With best regards, Andrey Zaytsev.

Dear Andrey, Thank you for taking the time to answer our questions and share your opinion regarding your stay at ibis Moscow Dynamo. We are very sorry that the noise from the construction site caused you discomfort. Let me express our most sincere apologies. We were glad that we were able to contact you by phone and personally explain the reason for the impossibility of checking you in a room on the quiet side. We hope that a conversation with my colleague from the front office department led to consensus and we will have the opportunity to change your impression of our hotel. Sincerely, Elizaveta Lee Sustainable Development, Quality & Administration Specialist ibis Moscow Dynamo

Customer review rating 2.0/5

E Couples - Confirmed reviews ALL

Huge construction side all around hotel, which you are not aware of until arrival

Dear Evgenii, Thank you for taking time to answer our questions and share your opinion regarding your stay at ibis Moscow Dynamo. We are sorry that the proposed service has not met your expectations. Please, let me express our most sincere apologies. In Ibis, we strive to provide the highest level of service for each of our guests. Therefore, your feedback is very important for us. We would like to apologize once again for the noise and inconvenience related to the construction site near the hotel. Unfortunately, we can not affect the construction works as they are carried out by the third-party organization. We are really sorry that this fact was disturbing you during your stay. We sincerely hope that you will provide us with an opportunity to greet you in our hotel in the future. Sincerely, Elvira Akhmetgalieva T&C Coordinator Ibis Moscow Dynamo

Satisfied

Customer review rating 3.5/5

Sergey B. Business - Confirmed reviews ALL

Reception staff surprised me three times. 1. when I was paying for one more room for my kid (got e-mail before) I heard that another room for one lived guest are prohibited without any explanation from me. 2. when I explained another manager that I got e-mail from ibis to get one more room, manager didn't ask any documents from me to prove weather my son mine or not. 3. When my son had already was in the room his was requested to down to reception to pay 1000rub more course he join the hotel before 0900 AM.

Уважаемый Сергей, Нам искренне жаль, что предложенный сервис не соответствовал Вашим ожиданиям. Позвольте еще раз принести Вам свои самые искренние извинения за то, что Вам пришлось столкнуться с такой беспрецедентной проблемой. В Ibis мы боремся за то, чтобы предложить обслуживание самого высокого уровня для каждого из наших гостей. Поэтому Ваш отзыв очень важен для нас. Будьте уверены, мы сделаем все возможное, чтобы подобного не повторилось в будущем. Мы искренне надеемся, что уже принятые нами меры и взаимодействие нашей команды с Вами смогло несколько нивелировать негативное влияние произошедшей ситуации на Ваше общее впечатление от нашего отеля. Позвольте, пожалуйста, в качестве компенсации предложить Вам upgrade номера в Ваш следующий визит Ибис Москва Динамо. Мы Вам очень благодарны за отзыв, и искренне надеемся, что Вы предоставите нам возможность исправить свои ошибки в ближайшем будущем. С уважением, Эльвира Ахметгалиева T&C Координатор Ибис Москва Динамо

Well located

Customer review rating 4.0/5

Julia Solo - Confirmed reviews ALL

Everything was good but I expected Wi-Fi would be for free during the whole stay. It was a bit disappointing when the connection page said I have only one day for free and then I will have to choose a pricing plan. Not cool :(

Dear Julia, We are very grateful for a high evaluation of our services. Thank you for your sincere comments. Also, please allow me to explain that our guests can choose free WiFi connection during the whole stay: it is necessary to log in repeatedly each day of the stay and choose the free connection type. We sincerely apologize for the inconvenience. Please, be assured that our team members are available 24 hours a day to help with your enquiries. Thank you for taking time to share your experience. We are happy to meet you at any time! Kind regards, Elvira Akhmetgalieva T&C Coordinator IBIS MOSCOW DYNAMO

Good quality accommodation

Customer review rating 5.0/5

Zaki Business - Confirmed reviews ALL

Hotel looks its newly built. Quality of rooms are good

Dear Zakiul, We are very grateful to receive such a high evaluation of our services and your positive comments. Such feedback from the guests is a real reward for each of my colleagues. Thank you for taking time to share your experience. We will be happy to meet you in ibis Moscow Dynamo at any time! Have a great day, Elvira Akhmetgalieva T&C Coordinator ibis Moscow Dynamo

More than I expected

Customer review rating 5.0/5

Aleksei F. Business - Confirmed reviews ALL

Everything was more than I expected and it very pleasent to me. I will use your hotel for my next stays in Moscow.

Dear Alexei, We are very grateful to receive such a high evaluation of our services and your positive comments. Such feedback from the guests is a real reward for each of my colleagues. Thank you for taking time to share your experience. We will be truly happy to meet you in ibis Moscow Dynamo at any time and we will do everything to make your next stay here superb! Best regards, Elvira Akhmetgalieva T&C Coordinator Ibis Moscow Dynamo

Well located

Customer review rating 4.0/5

Andrew Couples - Confirmed reviews ALL

Rooms quite small, view from the window on the building site. Was unable to find space on free parking. Breakfast is average, nearby you can find a lot of cafe (and restaurants, working from 07:00am) with better quality for the same or less price. Pure water is not waiting for you in the room, you need to go to search for water dispenser somewhere on the floor. It was quite cold in room on arrival (comparing to other hotels in Russia, if you are from EU, then it maybe ok), had to turn AC unit on +30 and wait for an hour until it become comfortable. Soundproofing in privilege rooms is really good, did not hear any neighbours.

Dear Andrew, We are very grateful for a high evaluation of our services and your detailed and sincere comments, which are so important for us. Thank you for taking the time to share your impressions. Moreover, we would like to apologize for the noise and the discomfort related to the construction site near the hotel. Unfortunately, we can not affect the construction works as they are carried out by the third-party organization. Please allow me to inform you that we have stopped using plastic (including bottled water) in the hotel according to our ecological policy. That is why there are water purifiers with cold, hot and mineral water on each floor near the elevators. We are also sorry for the inconvenience you have faced with during your stay in the room. Our technicians are always at your service to help with the climate control. We will also take into consideration your comments regarding breakfasts. Thank you for finding the opportunity to share your impressions. We will be happy if we are able to earn your trust again and meet you at ibis Moscow Dynamo at your next visits to Moscow! Elvira Akhmetgalieva T&C Coordinator IBIS MOSCOW DYNAMO

Average 3* hotel

Customer review rating 3.5/5

Olga Business - Confirmed reviews ALL

Plus: good breakfast, good bed. Minus: poor room equipment, location near highway, water and iron on the floor

Dear Olga, We are very grateful to you for the evaluation of our services and sincere comments. Such feedback from our guests is a real reward for each of my colleagues. Thank you for taking time to share your impressions. Nevertheless, thanks to such honest feedback, we learn about the weaknesses and take the necessary actions to correct the situation. We are working hard to provide the highest level of service, and we will do everything possible to ensure you a pleasant stay at the hotel, which has already been highly appreciated by many of our guests. Would you be so kind to share with us some details of what exactly you didn't like about the room equipment so that we can take all possible measure to improve our service? Thank you! I would also like to point out that we have stopped using plastic in our hotel in accordance with our ecological policy. Each floor of the hotel is equipped with purifiers with cold, hot and sparkling water for the convenience of our guests. Thank you for finding the opportunity to share your impressions. We will be happy if we are able to earn your trust again and meet you at ibis Moscow Dynamo at your next visits to Moscow! Elvira Akhmetgalieva T&C Coordinator IBIS MOSCOW DYNAMO

It was good in general, but it's not suitable for business travel anymore

Customer review rating 3.5/5

Daniil Business - Confirmed reviews ALL

ibis Dynamo is a place of my regular stay in Moscow. Everything was OK, level of clearness and COVID safety is high in this hotel. My only concern is 'business centre' function. Printer/scanner cannot be connected to laptop using USB cable, it can be used only with USB stick, which is rare thing nowadays. Even when I requested one on reception for temporary use (to make a print and scan), it's appeared that there is no single USB stick in hotel office. Wi-Fi quality was terrible, I used to have several conf calls during my stay, so best option was to switch to mobile connection. All things mentioned above were much different 2 years ago as I have experience to compare

Dear Daniil, Thank you very much for taking time to share your impressions. This feedback helps us to find the weak points in our work and to improve them. We would like to apologize for the inconvenience caused by Wi-Fi and the work of business area and will do everything possible to prevent future occurrence! We hope to see you at our hotel again! Sincerely, Elvira Akhmetgalieva T&C Coordinator ibis Moscow Dynamo

Very easy of areas

Customer review rating 4.5/5

B. Friends - Confirmed reviews ALL

Its good location for the activity of people

Dear Guest, We are very grateful to receive such a high evaluation of our services and your positive comments. Such feedback from the guests is a real reward for each of my colleagues. Thank you for taking time to share your experience. We will be happy to meet you at ibis Moscow Dynamo at any time! Have a great day, Elvira Akhmetgalieva T&C Coordinator Ibis Moscow Dynamo

Great team

Customer review rating 5.0/5

Ekaterina Families - Confirmed reviews ALL

Good value for money and location if you need to be in that area. A bit of a construction around the hotel, but not so noticeable. The team is great: super polite, always very helpful. Also awesome breakfast buffet.

Dear Ekaterina, We appreciate your comments regarding your stay at ibis Moscow Dynamo. It is always a pleasure to receive such a positive feedback. I will share your comments with our team. I am sure that your review will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one! Sincerely, Elvira Akhmetgalieva T&C Coordinator Ibis Moscow Dynamo

Perfect for the 2nd time

Customer review rating 4.5/5

Zhanna Solo - Confirmed reviews ALL

Just great! Location, the staff and the quality/price ratio is great. I only keep saying that wifi is not very good…the speed is very slow and it’s impossible to watch something or download. Everything else is great

Dear Zhanna, We appreciate your comments regarding your stay at the ibis Moscow Dynamo. We are delighted to read that you have enjoyed your visit to our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We will take into consideration your comments about WiFi connection and do our best to solve this problem. Thank you for your kind feedback, and we hope to see you again soon for another great journey with us. Sincerely, Elvira Akhmetgalieva T&C Coordinator

Met my expectations of frequent traveller

TripAdvisor rating 5.0/5

Ovtoronto Business - TripAdvisor review

I stayed for 3 nights in December. Quick check in and check out, good and quiet sleep, tasty espresso downstairs and friendly staff. Location was convenient for my purposes, but could be a bit of walk for those who rely on subway. Perfect for a short business trip.

Dear Guest! We are very grateful for your positive comments which will be shared with our hotel team. Let me thank you for your evaluation of our staff, it is very important for us to get feedback, as we try to do everything possible for your comfort and convenience. Your feedback is very important to us, and we are pleased to know that you appreciated our beds Sweet Bed by IBIS. Inspired with your review, we assure you that we will continue to deliver great service at any time. The whole ibis Moscow Dynamo team will be happy to welcome you again! Best regards, Navruza Alimova Personal assistant to General Director ibis Moscow Dynamo

Always good

TripAdvisor rating 4.0/5

paolomazzoleni4 Couples - TripAdvisor review

Good hotel in a comfortable location, really interesting and abundant breakfast even if there is never the possibility to have fried eggs. People that work at the Ibis Dynamo are really well mannered and polite

Dear Mr Mazzoleni, We very much appreciate your comments regarding your stay at ibis Moscow Dynamo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will be more than happy to prepare fried eggs specially for you at your next stay with us! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards, Marina Babitskaya Director of Sales ibis Moscow Dynamo

Average 3-star hotel

TripAdvisor rating 3.0/5

Oleg B Friends getaway - TripAdvisor review

I've got mixed feelings after staying at this property. What I didn't like are "dirty" - colored carpeting and smaller than expected room size. In addition, the table football in the lobby sits next to computers so when someone plays the football it's too loud and nearly impossible to work on the computers. Finally, there is a construction site near the property.

Dear Oleg, thnak you for taking time to share your experience. It is a pity to read that the carpeting of the room and location of table football didn't meet your expectations. Nevertheless we sincerely hope to welcome you again in the future! Best regards, Quality manager Maria Gorboskaya

Review on IBIS Dynamo

TripAdvisor rating 5.0/5

Relax38195580868 Business - TripAdvisor review

Very Good Hotel, Check-in and Check out very fast, Hotel very clear and very good price / quality. I am very satisfied of this hotel. Very complete Breakfeast and restaurant is correct. Very welcoming team

Dear Guest, Allow me to thank you on behalf of the hotel team for your positive and very important feedback for us. I would also like to say thank you that you could take time and leave such wonderful comments. We are very pleased that the level of services of the hotel is in line with your expectations and look forward to meet you again at ibis Moscow Dynamo! Kind regards, Quality manager Maria Gorbovskaya

Extra Payment

TripAdvisor rating 2.0/5

Parveen K Families - TripAdvisor review

We have been charged half a day extra for keeping our bagages for 2 hours though the hotel was empty and informed the reception due to weather concern we got stuck and unable to reach on time. We end up paying for half day that was unnecessary. We have stayed at Le meridian but never come across with extra charges.

Dear Guest, thank you for taking time to share your experience. Unfortunately, the service of late check-out is payable in our hotel, that is why you were changed for staying longer in the room. If you will need to leave your belongings you can use our luggage room for free. We will hope to welcome you again in the future. Best regards, Quality manager Maria Gorbovskaya

Excellent

TripAdvisor rating 5.0/5

Gybom Solo travel - TripAdvisor review

Had a great stay in Moscow and at the IBIS Dynamo Hotel. The staff at the IBIS Moscow Dynamo hotel were welcoming, the location near to my needs. Cleaning staff were excellent and I look forward to coming again.

Dear Guest, thank you very much for your kind comments about our hotel! It will be a real pleasure to welcome you again at ibis Moscow Dynamo at any time. Best regards, Quality manager Maria Gorbovskaya

Very Enjoyable Visit.

TripAdvisor rating 5.0/5

SteveMalbo Families - TripAdvisor review

Friendly staff, good value, awesome breakfast buffet, dinning, and bar. Construction next door did not impact us. Our hotel arranged airport transfer did not show up, however, they hotel provided alternate transportation after a quick call. We would definitely stay there again.

Dear Guest, thank you for taking time to share your experience. It will be a pleasure to welcome you again at ibis Moscow Dynamo! Sincerely, Quality manager Maria Gorbovskaya

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