Sofitel London Gatwick 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 9,040 件のレビュー

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North terminal, Gatwick Airport, West Sussex, RH6 0PH クローリー, イギリス

説明

ホテルのその他の情報

  • ALL SAFE Clifton の認定を取得しているホテルです

  • 受賞歴のあるレストラン、終日営業のダイニング、ティールーム、くつろげる雰囲気のバー

  • 最大300名様まで収容可能な11室の専用ミーティングルーム

  • ガトウィック空港ノースターミナルまで、屋根付き通路で5分以内

  • 全面改装されたばかりのホテルです。最新デザインの客室をご利用いただけます

当ホテルの客室

ホテル所在地

Sofitel London Gatwick

North terminal, Gatwick Airport, West Sussex
RH6 0PH クローリー
イギリス

GPS:51.161121, -0.176867

電話番号
ファックス +44 1293 555037

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット不可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  9,040 件のレビュー

トリップアドバイザーの評価  4.4/5  13,113 件のレビュー

Great service

トリップアドバイザーの評価 5.0/5

Gordon0504 トリップアドバイザー認証口コミ

We ended up staying here after a horrendous flight with BA, booking us in here was the only good thing they managed to do! The staff were very well organised and senior staff were helping with check-in. A nice meal in the restaurant and comfortable room. The manager (Ior senior staff) even came around the restaurant checking everything was ok, such a nice touch. Breakfast was excellent. Very happy.

Great service .

トリップアドバイザーの評価 5.0/5

californiabound2008 トリップアドバイザー認証口コミ

Great attentive service by Gurdeep. An oasis of calm at busy Gatwick Airport

Charming Sathruwani.

トリップアドバイザーの評価 4.0/5

800julianp トリップアドバイザー認証口コミ

Good ambience at the bar and restaurant but the food was average at best. This was compensated by our lovely waitress Sathruwani. Perfect service with a smile.

Sal were amazing.

トリップアドバイザーの評価 5.0/5

Rakeem M トリップアドバイザー認証口コミ

Sam and Sal were amazing. I had a truly wonderful stay at this hotel and couldn’t be happier with the experience. From start to finish, everything was smooth, comfortable, and welcoming. A special thank-you to the concierge team, especially Sam and Sal, who went above and beyond to make my stay memorable. They were friendly, attentive, and always ready to help with recommendations and arrangements. Their professionalism and kindness really made a difference and added a personal touch to the stay. Sal even helped us to the train with our luggages which was the cherry on top. He made Sofitel London Gatwick feel like home away from home. I would absolutely recommend this hotel and look forward to returning.

Dear Rakeem M, Thank you for sharing such generous feedback about your recent stay with us. We are delighted to hear that your experience was smooth, comfortable, and warmly welcoming from beginning to end. It is wonderful to know that our concierge team made a memorable impression. We will be proud to share your kind words with Sam and Sal, whose attentiveness and professionalism reflect our commitment to thoughtful, personalised service. We are especially pleased that the assistance with your travel arrangements helped your journey feel effortless. Creating a home-away-from-home experience is exactly what we strive for. Thank you for recommending us. We look forward to the pleasure of welcoming you back on your next visit. Warm regards, Sofitel London Gatwick Team

Check your bed

トリップアドバイザーの評価 1.0/5

Daydream33830487459 トリップアドバイザー認証口コミ

My daughter and i stayed here for an overnight stay for our early morning flight next day. Hotel was lovely and we both had our own rooms. Bed was comfy but did not expect to be woken at 02.15 by my daughter ringing me to say come to her room quick when i arrived the last thing i intended to find was a bed bug on her pillow. Obvisously there was no way we were staying there so we checked out way before our original time. We did report the finding to the manager and she took a photo of the bug from my daughters phone, now the fact that this hotel is not cheap this is the last thing youd wish to share your bed with but all i have had from this hotel is a thank you for bringing it to their attention and the issuse is under investigation, that was 3 weeks ago and still nothing else. Some kind of compensation or some kind of good will jestur would be nice but to totally sweep it under the carpet is not professional at all. If you stay here check your bed

Dear Deedee4825, Thank you for taking the time to share your experience. We are truly sorry that your stay fell short of expectations, especially given the importance of a comfortable night before an early flight. Cleanliness is central to our standards, and each room is prepared with great care. We regret that we were not able to provide you with a clean experience and understand how unsettling this must have been. We also note your comments regarding value. We strive to reflect our high-quality services and convenient location in our pricing, and we appreciate your perspective. Your feedback is important to our team, and we are sorry for any disappointment caused. We hope to have the opportunity to restore your confidence on a future visit. Warm regards, Sofitel London Gatwick Team

との提携 TripAdvisor

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  • 4,626 件のレビュー 7.8/10 快適さ
  • 2,220 件のレビュー 8.4/10 清潔さ
  • 1,593 件のレビュー 4.9/10 お値打ち度
  • 1,063 件のレビュー 7.5/10 朝食

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