ソフィテルロンドンガトウィック 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 8,541 件のレビュー

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説明

ホテルのその他の情報

  • ALL SAFE Clifton の認定を取得しているホテルです

  • 受賞歴のあるレストラン、終日営業のダイニング、ティールーム、くつろげる雰囲気のバー

  • 最大300名様まで収容可能な11室の専用ミーティングルーム

  • ガトウィック空港ノースターミナルまで、屋根付き通路で5分以内

  • 全面改装されたばかりのホテルです。最新デザインの客室をご利用いただけます

当ホテルの客室

ホテル所在地

ソフィテルロンドンガトウィック

North terminal, Gatwick Airport, West Sussex
RH6 0PH クローリー
イギリス

GPS:51.161121, -0.176867

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット不可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  8,541 件のレビュー

トリップアドバイザーの評価  4.5/5  12,700 件のレビュー

2024エクセレンス認証

Excellent stays…

トリップアドバイザーの評価 5.0/5

Ivo197152 Couples - トリップアドバイザー認証口コミ

Just checked in to the hotel which we love to stay at whenever we fly from Gatwick and need accommodation for the night. The main reason for staying here is because husband is disabled and we are looked after with big smile and courtesy from everyone member of staff. They just can’t do enough to make the stay very pleasant. Special big thank you today goes to Forough and Sau.

Always My First Choice Hotel

トリップアドバイザーの評価 5.0/5

CanyongalUK Couples - トリップアドバイザー認証口コミ

This hotel is doing everything right. It’s more than just an airport stop over and more like a resort hotel. Lovely friendly staff, excellent food and drinks, gorgeous bed linens - like sleeping on a cloud! The hotel is immaculate and smells divine and the location spot on too.

Dear CanyongaIUK, Thank you for your kind words! We're thrilled you enjoyed our resort-like experience, friendly staff, delicious food, comfy "cloud-like" linens, and spotless ambiance. We can’t wait to welcome you back. Regards, Guest Relations Team

Parking problems

トリップアドバイザーの評価 2.0/5

Joy B トリップアドバイザー認証口コミ

We've stayed here several times now and the first 2 times were a delight, which I've written separate reviews for at the time. This time is was an absolute series of mishaps and issues. Plus the price has gone up significantly, way above inflation and general increases over time. We'll never stay here again. The main problem is the mishandling of parking. You used to drive up, park in the Sofitel car park and check in. Smooth. Now, it's sublet to Mable parking. No real notification as to how this works. Reception incredibly unhelpful and gave incorrect guidance. We paid for 2 extra days parking, they didn't tell maple so we had an argument on collection and were almost charged twice. Had to go back into the Sofitel to get evidence we paid to give to maple before they'd let us have the car. They still are arguing now with us. We were given a ticket on entering the car park but it meant nothing, they looked at us crazily rather than being helpful and explaining it. All the signs in the car park are incorrect.

Dear K238ONLjoyb, We’re sorry to hear about your disappointing experience, especially after your previous delightful stays. Your feedback about the parking issues and lack of communication is deeply concerning, and we sincerely apologize for the inconvenience caused. We’ll address this with our team and Maple Parking to prevent similar issues in the future. Thank you for bringing this to our attention—we value your feedback. Regards, Guest Relations Team

Great choice when travelling

トリップアドバイザーの評価 5.0/5

Stephen3778 ファミリー - トリップアドバイザー認証口コミ

Fantastic hotel in the airport before travel, parking and 8th floor (lounge) all add to experience. Drinks and nibbles, restaurants are excellent, and really good breakfast (could have been hotter) but still good. No better choice. We will be back!

Dear stephen3778, Thank you for your fantastic review. We're delighted you enjoyed your stay, especially the lounge, dining options, and convenient parking. We appreciate your feedback on the breakfast and will work to improve. We look forward to welcoming you back soon. Regards, Guest Relations Team

love it

トリップアドバイザーの評価 5.0/5

jim m トリップアドバイザー認証口コミ

Airport hotels have their function but this place has much more. Stayed here for two nights before a long trip. Had a prestige suite and loved just sitting in the window watching the busy airport. ample power points, ironing board, safe and mini bar etc. Well furnished two room suite with club lounge access which gave even better views and evening drinks and snacks etc. The hotel has a bar, restaurants, car hire and fitness centre and very easy access to the North Terminal as well as easy access to the South terminal and train station via a frequent and regular monorail.

Dear Y6167FQjimm, Thank you for your lovely review. We're thrilled you enjoyed your stay, especially the prestige suite with its stunning airport views and convenient amenities. It's great to hear you made the most of the club lounge, dining options, and easy terminal access. We hope to welcome you back soon. Regards, Guest Relations Team

との提携 TripAdvisor

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