Satoshi様、 この度は貴重なフィードバックをお寄せいただき誠にありがとうございます。 Mercure London Earls Courtでの素晴らしい体験をシェアしていただき光栄です。 新しく洗練した施設をお楽しみいただけたとのこと、大変嬉しく思います。清潔さと快適さを大切にしている当館の取り組みを、お客様にご評価いただき励みになります。 またのご来館をスタッフ一同心よりお待ちしております。 Supriya Rai, Guest Relations Manager

Dear Michi, We would like to thank you for this review about your recent experience in our hotel. We are delighted that you enjoyed your stay at Mercure London Earls Court. We are delighted that you enjoyed the breakfast and the cleanliness of your room, as well as the use of the espresso machine. Our rooms have been recently renovated and feature a minimalistic design inspired by local culture. However, we regret that there was no refrigerator in your room. Although we have minibars in our deluxe rooms and suites, we will consider providing refrigerators in all rooms as part of our future service improvements. Finally, we are delighted that you enjoyed the tranquil location of Earls Court. The hotel is very conveniently located, just a one-minute walk from West Brompton station, and offers easy access to central London and Wimbledon. There are also Harrods and various museums nearby, making it easily accessible. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Manish Dulal, Guest Relations Manager

Dear Guest, Thank you very much for this kind review of your recent stay. We are thrilled that everything was to your satisfaction. We do take great pride in our facilities and we appreciate your acknowledgement of this. It is a pleasure to know that you were able to start your day off perfectly with our tasty and varied breakfast buffet. We look forward to seeing you again soon. Best regards, Davide Lecca, Senior Guest Relations Manager

Dear Guest, We would like to thank you for this review about your recent experience in our hotel. We are delighted to know that your recent stay with us was a good experience. It's great to know we were able to help start your day off on the right foot with the wide selection of fresh and tasty breakfast options. However, we are sorry to hear that your room temperature was not ideal for you. Our team always goes out of their way to ensure they deliver great service, so we are pleased they were proactive and dealt with your concerns immediately. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Supriya Rai, Guest Relations Manager

Dear Guest, We would like to thank you for this review about your recent experience in our hotel. Our team works hard to make sure that our guests are always happy and your positive feedback will definitely act as motivation for us. We are sorry that we did not meet the high standards expected of us on this visit. We have, nevertheless, addressed these issues with all the departments and ensure you that all the issues are resolved when you visit next time. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Manish Dulal, Guest Relations Manager

Dear Guest, Thank you for taking the time to share your review. We are glad that our location was ideal for you. Our team appreciate your kind words as we work hard to deliver an exceptional guest experience and your positive feedback acts as motivation for our team members to continue providing excellent service. We hope we will have the opportunity to see you again in the future. Best regards, Georgios Bilias, Guest Relations Manager

Dear Koko, We would like to thank you for this review about your recent experience in our hotel. We are delighted that you found our newly refurbished rooms to be clean, sparkling, and comfortable. Our efforts to maintain top-notch cleanliness standards are a key part of the Mercure experience, and we are glad this aspect met your expectations. However, we apologize for the concerns you've raised regarding your stay. We truly regret any confusion surrounding the amenities promised at the time of your reservation, including the lack of mineral water in the fridge. Our guests' comfort is of utmost importance, and we understand the importance of such details in ensuring a pleasant stay. Moreover, we are sorry to hear that the replenishment of coffee and towels was not consistent; we typically pride ourselves on our meticulous housekeeping and prompt service. Furthermore, we acknowledge that our front desk team should have been more aware of transportation disruptions during your departure, and we will address this to improve our communication. Finally, it appears that the value of the services provided did not meet your expectations, for which we extend our sincere apologies. Our aim is to provide an experience that is reflective of the value, and we will reflect on your feedback to understand where we may have fallen short. We are grateful for your membership with ALL – Accor Live Limitless and appreciate your input on our sustainable development initiatives, as it helps us to continuously improve and maintain our commitment to sustainability. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Jordan Grant, Rooms Division Manager