Mercure Tunbridge Wells Hotel 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.1/5 1,002 件のレビュー

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Mercure Tunbridge Wells Hotel - Image 1
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8 Tonbridge Road, Pembury, TN2 4QL TUNBRIDGE WELLS, United Kingdom

説明

ホテルのその他の情報

  • An ALLSAFE Clifton Environmental certified hotel

  • 8 fully-equipped meeting rooms for up to 130 guests

  • 18th Century Georgian oast house with original features

  • Nearby landmarks include Tunbridge Wells and Hever Castle

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ホテル所在地

Mercure Tunbridge Wells Hotel

8 Tonbridge Road, Pembury
TN2 4QL TUNBRIDGE WELLS
United Kingdom

GPS:51.146079, 0.311925

電話番号
ファックス +44 161 388 0915

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

THE MALLOWS

非契約写真

The Arts Restaurant offers traditional and internationally inspired cuisine, delicious desserts and a selection of fine wines to compliment your meal. You will find individually styled surroundings which offer a relaxed atmosphere.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.1/5  1,002 件のレビュー

トリップアドバイザーの評価  3.5/5  1,507 件のレビュー

First night at the mercure

トリップアドバイザーの評価 5.0/5

Louis H トリップアドバイザー認証口コミ

Down here for work sadly… however Had a great first night at the hotel! A few issues during the night due to guests setting off fire alarms, however the staff were brilliant with the situation! The waiting staff and food were brilliant, Tom the bar man was very accommodating over the evening and kept us happy.

Tom. Great guy

トリップアドバイザーの評価 5.0/5

Ted M トリップアドバイザー認証口コミ

Bit of drama last night but woke up to a right turn around. Tom sorted everything out and made us feel relaxed.top man Very nice guy and very helpful acted calm and composed in a situation last night and dealt with it no problems. Top guy Big shoutout to Tom

Great

トリップアドバイザーの評価 5.0/5

Simon B トリップアドバイザー認証口コミ

Great food in the restaurant. Room very clean. Staff very friendly. Friendly reception on arrival. Finn in the restaurant was very attentive as we're all the staff

Our stay at Mercure Tunbridge Wells

トリップアドバイザーの評価 4.0/5

donnetinir Couples - トリップアドバイザー認証口コミ

We where very happy with our stay at Mercure Tunbridge Wells staff all very helpful just to mention some names Victoria at reception very bubbly and made us feel at home as soon as we've checked in , breakfast chef Linda no problems with any requests we had and also house keeping Roma And Lily And Kim super girls we definately stay again restaurant staff very accomodating .The room 122 could be looked at ,furniture all chipped and carpet broken, something you dont espect in a 4 stars hotel

Dear donnetinir, Thank you for sharing your experience of your recent stay at Mercure Tunbridge Wells Hotel. We're delighted to hear that you found our staff to be helpful and accommodating, and it's wonderful to know that Victoria, Linda, Roma, Lily, and Kim left a positive impression on you during your visit. I'll be sure to pass on your kind words to them, as I'm sure they'll be thrilled to hear about the impact they had on your stay. However, we apologize for the condition of room 122. Maintaining high standards of comfort and cleanliness is paramount to us, and we regret that the furniture and carpet did not meet your expectations. Please rest assured that we will address this issue promptly to ensure that all our rooms are in top-notch condition for our guests. We truly value your feedback as it helps us to continually improve our services. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Kind regards, John Mitchell Operations Manager

Great service

トリップアドバイザーの評価 5.0/5

Dean W トリップアドバイザー認証口コミ

The hotel was very good and tidy overall all staff had very good customer service skills .tom was extremely helpful all round and very quick with service . Tom is a credit to the hotel . Tim from the restaurant was also very helpful and carterd for all needs

Dear H8823IDdeanw, Thank you for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a great experience during your stay at Mercure Tunbridge Wells Hotel. It's fantastic to know that you found our hotel to be very good and tidy, and that all of our staff displayed excellent customer service skills. We're especially delighted to hear that Tom provided you with exceptional service and was quick to assist you with all your needs. We will make sure to pass on your kind words to him, as he is indeed a credit to our hotel. We're also glad that Tim from the restaurant was able to provide you with attentive service and cater to all your needs during your dining experience. Providing excellent service to our guests is something we take great pride in, and it's wonderful to hear that our team members exceeded your expectations. Your feedback is truly appreciated, and we hope to have the pleasure of welcoming you back to Mercure Tunbridge Wells Hotel in the future. Thank you again for choosing to stay with us. Kind regards John Mitchell Operations Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 251 件のレビュー 9.2/10 ロケーション
  • 971 件のレビュー 6.4/10 客室
  • 1,004 件のレビュー 8.6/10 サービス
  • 8 件のレビュー 7.6/10 インターネット
  • 585 件のレビュー 6.2/10 料理
  • 422 件のレビュー 6.8/10 清潔さ
  • 416 件のレビュー 8.3/10 朝食
  • 244 件のレビュー 4.5/10 雰囲気

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