ノボテルロンドンウェスト 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.2/5 2,735 件のレビュー

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1 Shortlands, ハマースミス, W6 8DR ロンドン, イギリス

説明

ホテルのその他の情報

  • ハマースミス駅から徒歩5分で、ロンドン中心部およびヒースロー空港に行けます。

  • 敷地内に 240 台分の駐車場と 6 台の大型バス駐車スペースあり

  • ペットに優しい客室あり

  • 設備の整ったジム（ご宿泊のお客様専用）

  • 柔軟性に優れた40のイベントスペース(最大4,000名まで)

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ホテル所在地

ノボテルロンドンウェスト

1 Shortlands, ハマースミス
W6 8DR ロンドン
イギリス

GPS:51.492115, -0.219759

電話番号
ファックス +44 20 8741 2120

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.2/5  2,735 件のレビュー

トリップアドバイザーの評価  3.8/5  5,896 件のレビュー

What do you get when you combine Fawlty Towers with the Glastonbury Festival?

トリップアドバイザーの評価 2.0/5

Marius A トリップアドバイザー認証口コミ

What do you get when you combine Fawlty Towers with the Glastonbury Festival? Apparently, our weekend stay at this Novotel hotel. One can usually tolerate quite a lot when enjoying a visit to the greatest city in the world – London. Supply and demand go hand in hand. For that reason, my criticism of this hotel is not aimed at the poor-quality breakfast pastries, the bathroom drain that didn’t quite work, or the elevator that came and went as unpredictably as Conservative prime ministers over the past decade. No, those shortcomings are almost to be expected at the price you pay for a room at Novotel London West. What one should reasonably be able to expect as a guest, however (drum roll), is to be able to sleep in one’s room. This was entirely impossible during the weekend of 31 January–2 February. There was a wedding taking place in the hotel’s event venue. Undoubtedly a fantastic party – for the guests attending it. For the rest of us, it resulted in windows vibrating from bass so intense it could be felt in the stomach. The noise level was astonishing. When we asked reception when it would end, we were vaguely told “15–30 minutes”, after which the bass continued for several more hours, until at least 1:00 a.m. Compensation for the lost hours of sleep – and the consequently ruined following day – amounted to £25 per person in bar credit. Of all things. Fine. However, when we attempted to redeem it, staff confusion ensued, and the pettiness reached a new low when the amount was suddenly reduced to £20. We were informed of this only after we had already ordered according to the originally stated budget. Frankly, I rarely write negative reviews. But this stay was so poor that I would strongly advise anyone who values a good night’s sleep never to be tempted into booking an overnight stay at this hotel.

Experience at Novotel

トリップアドバイザーの評価 5.0/5

Cathy B トリップアドバイザー認証口コミ

Alexandru has been wonderful at check in. His way of doing customer service is absolutely exemplar and fun. Thank you Alexandru

Great experience thanks Alex !

トリップアドバイザーの評価 5.0/5

Matthew S トリップアドバイザー認証口コミ

Location great for a nearby course , Alex on reception was brilliant with me when I had turned up early . Lots of food and drink places nearby

Dear Matthew S, Thank you for sharing your feedback. We are delighted that our location suited your plans and that you found plenty of dining options nearby. It is wonderful to hear that our reception team made you feel welcome on arrival. Your kind words are greatly appreciated and reflect our commitment to attentive, courteous service. We look forward to welcoming you back to Novotel London West soon. Kind regards, The Novotel London West Team

Very nice staff and central location

トリップアドバイザーの評価 5.0/5

Random N トリップアドバイザー認証口コミ

Alex took care of my stay and he was very friendly. Alex helped me book my breakfast and offered me free upgrades. The location was also very nice and close by the station. :-)

Dear Random N, Thank you for sharing such positive feedback about your recent stay with us. We are delighted to hear that our team provided friendly assistance and helped arrange your breakfast. It is wonderful to know you enjoyed our convenient location near the station. We appreciate your kind words and are pleased your experience reflected our commitment to warm, attentive service. We look forward to welcoming you back to Novotel London West soon. Kind regards, Guest Relations Team

Alex at Novotel

トリップアドバイザーの評価 5.0/5

Marlan A トリップアドバイザー認証口コミ

Alex was very kind to us and friendly. A very lovely welcome! He has been very helpful to us and the hotel is very nice as well

Dear Marlan A, Thank you for sharing such kind feedback. We are delighted to hear that Alex offered a warm welcome and was helpful throughout your visit. It is also wonderful to know you found the hotel to be very nice. Your comments reflect the service and atmosphere we strive to provide for every guest. We appreciate your support and look forward to welcoming you back to Novotel London West soon. Kind regards, Novotel London West Team

との提携 TripAdvisor

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