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ホテル ノボテルロンドンウェスト 4 つ星

お客さまの声 4.1/5 23,634 件のレビュー

ALLSAFE認証ホテル

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客室 1

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ノボテルロンドンウェスト
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+ 16 サービス

ホテルのその他の情報

  • あらゆるニーズに対応できる33のミーティングエリア

  • 全室Wi-Fi無料

  • 設備が充実したフィットネスセンター

  • 地下鉄ハマースミス駅から徒歩3分

  • ハロッズやハイドパークへは地下鉄ですぐの好アクセス

このホテルはPlanet 21に参加しており、ホスピタリティ向上のために活動しています。

ホテル館内および周辺のサービス

チェックインは15h00からです

チェックアウトは12h00です

有料サービス

サービス情報とお役立ち情報
  • オンラインチェックイン
  • Wi-Fi/インターネットアクセス
  • 駐車場
  • お身体の不自由なお客さまのためのバリアフリー
  • ペット同伴可 有料サービス
  • 完全禁煙ホテル
  • ホテルスタッフが応対可能な言語
  • フロントデスクは24時間対応しています
  • アーリーチェックイン/レイトチェックアウト 有料サービス
  • 電気自動車用充電装置
  • ドライクリーニング/アイロン 有料サービス
  • ブティック/ショッピング
  • コンシェルジュ
ケータリング
  • 朝食 有料サービス
  • レストラン2軒
  • バー1軒
  • ルームサービス
レジャーとアクティビティ
  • フィットネスセンター
ビジネスサービス
  • 会議室25室
  • コンベンションホテル
  • コピー/印刷サービス利用可能 有料サービス

ホテル所在地

ノボテルロンドンウェスト

1 Shortlands
Hammersmith
W6 8DR ロンドン
イギリス

電話番号: +442087411555

ファックス: (+44)208/7412120

チェックインは15h00からです

チェックアウトは12h00です

  • LONDON TRANSPORT :  9 OR 10 HAMMERSMITH

  • HAMMERSMITH STATION :  PICCADILLY LINE

  • HAMMERSMITH :  HAMMERSMITH

  • 飛行機で

    LONDON CITY AIRPORT 30km / 18.75 マイル

  • 飛行機で

    LONDON GATWICK 50km / 31.25 マイル

  • 飛行機で

    LONDON HEATHROW 21.4km / 13.3 マイル

  • 船で

    DOVER 128km / 80 マイル

  • 船で

    FOLKESTONE 120km / 75 マイル

  • ヘリコプターで

    CITY AIRPORT 30km / 18.75 マイル

  • 車で

    M1, M4 0.5km / 0.31 マイル

  • 車で

    M20, M25 0.5km / 0.31 マイル

  • 車で

    M3 0.5km / 0.31 マイル

  • 電車で

    LONDON ST PANCRAS 6.7km / 4.16 マイル

  • 電車で

    PADDINGTON 8km / 5 マイル

  • 電車で

    VICTORIA STATION 8km / 5 マイル

GPS:51.492115, -0.219759

当ホテルの客室

広々としたスペースとモダンなデザイン、柔軟性の高いノボテルの客室は、お客様の真の生活空間として、あらゆるニーズに対応いたします。

レストランとバー

AROMA RESTAURANT

お料理の種類: 多国籍料理

現在、アロマレストランでは、朝食のみご利用いただけます。できるだけ早く、ホテルのすべてのサービスを再開できることを願っております

ARTISAN

お料理の種類: 多国籍料理

現在、アルティザンレストランは休業中です。できるだけ早く、ホテルのすべてのサービスを再開できることを願っております。

LOUNGE BAR

パティオの付いた Lounge Bar は、ノボテルロンドンウェストの目玉です。多国籍料理とバーの伝統的な軽食をお召し上がりいただけます。フレンドリーで落ち着いた雰囲気の中、お食事をしたり、ご友人と会ったりするのに最適です。

非契約写真

  • 月曜日
  • 火曜日
  • 水曜日
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  • 金曜日
  • 土曜日
  • 日曜日

ミーティングとイベント

会議室

  • 会議室の数:25

  • 最大サイズ:1,726 m²

  • 最大ご利用人数:1000 人

  • パーティの最大ご利用人数:650 人

詳細

お客さまの口コミ
ノボテルロンドンウェスト

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ 4.1/5

23,634 件のレビュー

トリップアドバイザーの評価 4.0/5

5,120 件のレビュー

2021 トリップアドバイザーのエクセレンス認証
2021エクセレンス認証

Disappointing response

トリップアドバイザーの評価 3.0/5

D6129NXdom Business - 20/09/2021 トリップアドバイザー認証口コミ

Asked to park outside of the car park due to vehicle size. Didn't have time to check in before an event we were attending. Came back to a broken in van and my bag stolen. Informed the hotel but other than what I was told was an upgraded room (not sure what the standard room would have been like), we had no further help or support. No one checked on the us, no one to help clean up all the smashed glass (all over the hotel property), no one asking if they could support, absolutely nothing, like it never happened. I assume they didnt apologise so they werent at fault but still, come on, a simple can we do anything to help! Very disappointed.

Excellent

トリップアドバイザーの評価 5.0/5

premaarifbasha 13/09/2021 トリップアドバイザー認証口コミ

Bathroom is too small for heafty person . Oats should be added for breakfast and hot milk required . Water bottles should be guven daily . Or water machine should be there in walk way . Add more on the address .

Dear premaarifbasha, Thank you for your review. We really appreciate you taking the time to do so. We do provide water in the rooms and replenish them either on request or on serving the rooms but we will certainly look at how we can better communicate this to our guests. Thank you also for your feedback on our breakfast offering and it has been shared with our F&B team. We do hope that it won't be too long before we get the opportunity to welcome you back to Novotel London West and thank you again!

Classy hotel in a perfect location

トリップアドバイザーの評価 5.0/5

Namerof 09/09/2021 トリップアドバイザー認証口コミ

My wife and I have stayed at the hotel on several occasions when we have been to the Wimbledon Tennis Championships. The proximity of the hotel to the Hammersmith tube station allows easy and speedy travel via the District line. From the same station there’s quick access into the heart of London via the Piccadilly line. We travel to the hotel by car via the M4 and find the hotel car-park a bonus and great value, too. The hotel staff are friendly and knowledgeable. We had breakfast on both mornings of our stay. There was a great selection of food and drinks - the bonus was the 2 kids were eligible for free breakfast. We ate in the hotel on the first night of our stay - from memory it was in the bar area as the restaurant was closed at the time. The boys loved their sofa bed and we all had a restful night’s sleep. We will return soon!

Dear Namerof, Thank you so much for taking the time to write a review of your stay with us. We really appreciate you taking the time to do so and are especially happy to hear that you and your family had a great time during your stay at the hotel. Delighted to also hear that you will be returning and we are looking forward to welcoming you back!

Don't waste your money

トリップアドバイザーの評価 2.0/5

kenneth p 08/09/2021 トリップアドバイザー認証口コミ

6 long black hairs on the bathroom floor. 1 in the bath. Shower squeaky and whole bathroom seen better days. Black on sealant and grout missing, you get the picture. 1 small towel per person. 1 shampoo and 1 body wash for 2 people!! We had to request more for the next night. 2 sunflower seeds in between window ledge obviously not cleaned for ages. Food barely warm and inferior ingredients. Total rip off.

Dear kenneth p, Thank you for your review and it is very disappointing to read that your stay did not go well with us. I would be happy to discuss it further with you if you would like to contact me directly on elaine.ranahan@accor.com. Thank you.

Novotel London west

トリップアドバイザーの評価 3.0/5

sindighuman 31/08/2021 トリップアドバイザー認証口コミ

Hi we love staying at your hotels but this one was the first that's been dated our safe and fridge didn't work and it was cold no heating we was told only cold air lol but all others have been great👍🏾

Dear @sindighuman, Thank you for sharing the feedback of your recent stay with us. Please accept our apologies for the issues that you experienced in the room. I also apologise for the fact that you found the temperature of the hotel uncomfortable. We have addressed this issue and thank you again for brining it to our attention. If you would like to share the details of the room you stayed in, please do so by contacting me on elaine.ranahan@accor.com

perfect stay with my family

トリップアドバイザーの評価 5.0/5

alaa20212021 28/08/2021 トリップアドバイザー認証口コミ

the location of this hotel is perfect, all shops are near, tube station, and busses. the staff are lovely and very kind. We had a great breakfast, there is a wonderful lounge, the room good and clean.

Dearcalaa20212021, Thank you for leaving a review of your recent stay with us. We are really pleased that you and your family had a great stay with us and hope to welcome you back to the hotel in the not too distant future. Thank you again for taking the time, we really appreciate it.

3 night trip review

トリップアドバイザーの評価 5.0/5

jeeves2021 28/08/2021 トリップアドバイザー認証口コミ

We really enjoyed our stay and the staff were so welcoming and friendly. We felt safe there and the service was quality, I definitely recommend this hotel to everyone. Our room was so big and clean and the staff did a great job cleaning our room after the mess we left.

Dear jeeves2021, Thank you so much taking the time to leave a review of your recent stay with us. We appreciate your feedback, especially with regards to the service levels of our team. This is always especially pleasing to hear. Thank you again!

Pack your ear plugs

トリップアドバイザーの評価 3.0/5

ComplexChris 25/08/2021 トリップアドバイザー認証口コミ

This has to be the worse two nights I have had in any hotel. I had a family either side of me and adjacent. The noise from one or the other kept me up until 2-3am when they finally stopped shouting, crying, arguing or running up and down the corridor. The noise was unbearable and the walls are thin!! I asked to move after the first night and the hotel to their credit gave me an end room which was an improvement but I still had a noisy neighbour well in to the early hours. The check-in was slow as the hotel are clearly understaffed. There was a very helpful man on reception who did his best to make my stay better with a quieter room but alas it wasn't much quieter. I have stayed at this hotel many, many times and never experienced such noise? Maybe because the summer holidays maybe bad luck but I won't be going back.

Dear ComplexChris, Thank you for taking the time to review your recent stay with us. It is disappointing to hear that you did not enjoy your stay with us. We appreciate your comments regarding the teams efforts to assist in resolving the challenges you faced and offer our apologies that we were unable to find a suitable resolution during your stay. If you should consider staying with us again at some point in the future, please do get in touch with me directly on elaine.ranahan@accor.com. We endeavour to ensure that our guests have a positive experience with us and we would welcome the opportunity to demonstrate this. Thank you again for your feedback.

It was ok

トリップアドバイザーの評価 4.0/5

Caitlin W 04/08/2021 トリップアドバイザー認証口コミ

It was ok. We usually stay in a Travelodge or Premier Inn but decided to splash out for this trip to a convention hosted at the same hotel. I truly couldn't see the 4x price in our room or the hotel, but nothing in particular was wrong with our stay. The double bed was remade as the twin beds we had booked reasonably quickly and staff were ok

Dear Caitlin W, Thank you for your recent review. We are pleased to read that your stay went fine with us however we always aim to do better than that. Your feedback is much appreciated and we will continue to do our utmost to ensure that all our guests have a great and memorable stay at Novotel London West. Best regards,

Family trip

トリップアドバイザーの評価 5.0/5

lilya2315 26/07/2021 トリップアドバイザー認証口コミ

We had an enjoyable stay at the Novotel London West. The staff were courteous and helpful. Breakfast was superb and the location was excellent. During our stay the hotel had a business function one evening and we thought they handled it very well. Despite being very busy the staff remained calm and courteous. Would definitely go back there again.

Dear @lilya2315, Thank you very much for taking the time to leave a review of your stay with us. We are delighted to read that we met with your expectations and thank you also for the very kind words about our team. We hope it won't be too long before we get the opportunity to welcome you back to Novotel London West!

Great all round hotel but maintence is needed!

トリップアドバイザーの評価 4.0/5

C2534QXdan 21/07/2021 トリップアドバイザー認証口コミ

All in all we had a nice stay at the Novotel. It was slightly let down as the first room we were put in had a non-functioning AC, warm fridge and TV on the blink. It was saved by the staff both from maintenance and on the front desk that dealt with it quickly and had us move rooms - we even got some dessert and a few drinks vouchers, which was a nice touch. Location is brilliant, just around the corner from Hammersmith stations.

Dear @C2534QXdan, Thank you very much for your review, we really appreciate it. We are glad to hear that overall you enjoyed your stay with us and please accept our apologies for the challenges you experienced in your room. These have been noted and rectified. We especially appreciate your feedback on the service our team provided and this has been shared with them. We hope to welcome you back to the hotel in the not too distant future.

Excellent

トリップアドバイザーの評価 5.0/5

kuda681 09/09/2020 トリップアドバイザー認証口コミ

The service was brilliant.The reception was very helpful and answered all our questions. The rooms were in immaculate condition thanks to the cleaners who were brilliant.They provided towels and tissue papers were requested.I will be recommending this hotel to friends and family.

Firstly thank you for the wonderful review. We are so happy that you've enjoyed your time here with us. I will share this feedback with the entire Novotel London West . Thank you a million for your great review once again. We really hope to see you soon again.

Novotel Hammersmith - brilliant as usual

トリップアドバイザーの評価 5.0/5

anthonyellison Business - 10/08/2020 トリップアドバイザー認証口コミ

Great hotel - staff friendly and professional. Alicia who works in the morning has a great sense of humour but is clearly in charge. The food was first class and they kept the kitchen open so I could get a meal even though I was running late

Thank you for your kind words, it is always nice to hear. We really appreciate you taking your time to share your experience with us. We spare no effort to make our guests feel welcome and pleased with our hospitality, and we are very happy to hear that you have enjoyed your stay with us. We are looking forward to welcoming you again . Thank you one more time.

Very good considering the covid19 situation

トリップアドバイザーの評価 4.0/5

Paul W 28/07/2020 トリップアドバイザー認証口コミ

I hadn't stayed in a hotel for over six months owing to the covid19 situation, so I wasn't sure what to expect. I was mentally prepared for lots of 'we can't do this because of covid19' replies. In fact, the comfort of my stay was not really compromised. All the services I wanted to use (admittedly not a long list, the bar and left luggage) were working well. Room still had everything I'd expect. The only thing working differently from normal was breakfast which from the description was going to be served in a bag so I gave that a miss, local cafes (which were open) are cheaper and offer better choice. Overall, good.

Firstly thank you for choosing our hotel, and for taking the time to write this review. We are so glad to hear that you have enjoyed your stay with us and our hospitality, we endeavour to provide best services whilst adapting to a new situation, therefore it is important that we make our guest feel safe and comfortable during their stay with us. Thank you once again. Best wishes and stay safe.

A very good hotel

トリップアドバイザーの評価 4.0/5

934ivanj 18/07/2020 トリップアドバイザー認証口コミ

Given the very rcent reopening of the hotel and all the lockdown restrictions, I was impressed with the care take to see that my stay was as comfortable as possible in the circumstances. Parking is difficult to fathom out unless you are familiar with the arrangements, especially as the obvious entrance to the hotel is a side entrance and the road leading to it could usefully have a chain stretched across it to prevent people trying to use it.

Thank you kindly for understanding and taking into consideration the new situation in which we all trying to find ourselves. We are trying our best to provide the best services to our guests despite all challenges. We much appreciate your feedback. Best wishes from Novotel London West Team. We hope to see you soon.

好立地

お客さまの声 2.5/5

I. ビジネス - 22/03/2020 確認済みレビュー すべて

訪問先に近いため、ホテルを選んだが、客室内の設備は比較的古かった。

Dear Shinichiro, Thank you very much for taking your time to write a review of your experience with us at Novotel London West . We really appreciate your positive feedback and have taken note of your comments on areas to improve. Stay safe and have a good day. Warm regards, Alicja Marcinkwska Guest Experience Officer

Disgusting room

トリップアドバイザーの評価 1.0/5

T G 09/03/2020 トリップアドバイザー認証口コミ

The last time I went to this hotel was 28 years ago & I found the earring I lost under the bed. Well thats how it seemed anyway.! The whole room was disgusting, carpet (photo supplied) was filthy, it had cigarette burns so thats how old it is, (when was the last time you could smoke in the room). Fluff in the ventilation, old bath and shower & shower curtain. I wasn't giving it the "four in a bed" treatment it was just so disgusting and prominent. The only thing this hotel has going for it is the location to underground, taxis, Heathrow and Eventim Apollo Hammersmith. Must give credit to the security for bundling out some foulmouthed customer at the bar late night just a pity he had to leave a few behind. We had a superior double room, they use the term 'superior "very loosley and yes I did complain. Reply, "we are undergoing 2 year refurbishment, sorry" Why didn't I get a refurbed one then?

Slightly disappointed

トリップアドバイザーの評価 3.0/5

solarchart Business - 06/03/2020 トリップアドバイザー認証口コミ

I was disappointed that on Check-in, the staff didn’t seem to be keen on pointing bout key facilities of the hotel. The room was basic but adequate, but would have expected a bit more for an executive room. The worst experience was the breakfast the next day. No explanation given as to what food products were available, where the tea facilities and buffet were etc. There seemed to be a real lack of customer focus by the staff. This contrasted with excellent customer service in the bar restaurant the previous evening.

Thank you for taking the time to tell us about your experience at the Novotel London West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

フロントスタッフの皆様、特にSAYAKAさんには大変御世話になりました。

お客さまの声 5.0/5

Hiroshi 一人 - 21/02/2020 確認済みレビュー すべて

個人的なトラブルで大変困りましたが、フロントスタッフの皆様、特にSAYAKAさんには、大変御世話になりました。感謝申しあげます。過去5回ほど宿泊致しましたが、立地条件、宿泊設備等大変満足でき、友達にも推奨できる素晴らしいホテルです。また次回も宿泊しますので、また御会いできます事楽しみにしております。有難うございました。

Hiroshi K. 様 この度は、Novotel London West でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。頂戴いたしましたご意見・ご感想をもとに、更なるサービスの向上に尽力してまいります。 またのご宿泊をスタッフ一同、心よりお待ち申し上げております。 Warm regards, pAUL Guest Experience Officer

Novotel Stay

トリップアドバイザーの評価 3.0/5

Pauline W Business - 21/02/2020 トリップアドバイザー認証口コミ

Whilst my bed and the bathroom facilities were fine the carpet was in a disgusting state with lots of stains, not something i have ever experienced before in that hotel. I did take pictures on my phone if anyone wants to see.

We thank you for your valuable feedback. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The details of your review have been shared with our team & we have already implemented corrective measures to avoid such occurrence in the future. We sincerely look forward to the opportunity of serving you again in the near future.

最新の20口コミ

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