ノボテルロンドンウェスト 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.1/5 1,852 件のレビュー

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1 Shortlands, Hammersmith, W6 8DR ロンドン, イギリス

説明

ホテルのその他の情報

  • あらゆるニーズに対応できる33のミーティングエリア

  • 全室Wi-Fi無料

  • 設備が充実したフィットネスセンター

  • 地下鉄ハマースミス駅から徒歩3分

  • ハロッズやハイドパークへは地下鉄ですぐの好アクセス

当ホテルの客室

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ホテル所在地

ノボテルロンドンウェスト

1 Shortlands, Hammersmith
W6 8DR ロンドン
イギリス

GPS:51.492115, -0.219759

電話番号
ファックス +44 20 8741 2120

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.1/5  1,852 件のレビュー

トリップアドバイザーの評価  4.0/5  5,541 件のレビュー

Best in London

トリップアドバイザーの評価 5.0/5

7heDoc トリップアドバイザー認証口コミ

In my view probably the best value proposition in London wonderful in every way, great location, wonderful lobby and especially great staff one of the best I have encountered in London atleast. At breakfast Sandra looked after me so well. Arad (I think I am writing it properly, if not appologies) very curtios Manager on duty especially the care the gentleman gave was great. Kudos.

Dear Guest, Thank you for this great review. We are truly thrilled to hear that your stay was exceptional and that the hotel's prime location, refined lobby, and the dedication of our staff made a lasting impression on you. We are particularly delighted that you enjoyed the attentive service at breakfast from Sandra and the professional care provided by Erald, our manager on duty. Our team strives to deliver an outstanding experience for all our guests, and it is wonderful to know we succeeded during your visit. We look forward to welcoming you back soon. Kind regards, Anastasios Agiannitis, Guest Relations Manager

Excellent welcome

トリップアドバイザーの評価 5.0/5

benjamin m トリップアドバイザー認証口コミ

Everything was perfect! Great room, great bathroom. Awesome buffet for breakfast. Really good and all the choices we wanted. Maria and Sandra were amazing for us and our 7yo kid at breakfast !! Really enjoyed our stay at the Novotel. We will come back for sure.

Dear Benjamin, Thank you very much for this kind review of your recent stay. We are thrilled to hear that your stay with us was so enjoyable. We are delighted that you appreciated the comfort of your room, the amenities provided, and the gourmet options available at our breakfast buffet. It is also wonderful to know that our team members, Maria and Sandra, made a positive impact on your experience, particularly in making breakfast a delightful time for you and your family. The dedication of our staff to guest satisfaction is something we take great pride in, and your kind words affirm the hard work we put in every day. We're also pleased to note that the quality of our Novotel Mattress and the range of choices at our Aroma Restaurant contributed to the perfection of your visit. We look forward to seeing you again soon. Best regards, Anastasios Agiannitis, Guest Relations Manager

friendly receptions, great breakfast.

トリップアドバイザーの評価 4.0/5

cl_viper ファミリー - トリップアドバイザー認証口コミ

The receptions were very friendly and helpful. The continental breakfast has large variety and well prepped. The ambient was nice. Near a tube station and a mall, plenty of buses and restaurants nearby. The rooms are standard of the brand, but are a bit warned, can notice the wear and tears. Housekeeping were hit or miss, some are nice, others are a bit... not so nice.

Dear Viper, Thank you for taking the time to share your review. We are delighted that you enjoyed the friendly service at our reception, the quality of our breakfast offerings, and the overall ambience of our hotel. It is great to hear that our proximity to the tube station, mall, buses, and local dining options added convenience to your stay. However, we regret to hear about your observations regarding the condition of the rooms and the inconsistencies in our housekeeping services. Rest assured, we are dedicated to maintaining our facilities and ensuring our guests' comfort. We are sorry that our quality of service varied during your visit and are reviewing your comments with our team in order to improve our service. Nonetheless, we hope you were able to appreciate our hotel's ideal location for both leisure and business travelers, being just a short stroll from the Hammersmith Apollo and Westfield London, with easy access to public transport that can take you to the heart of the city. We hope we will have the opportunity to see you again in the future. Best regards, Anastasios Agiannitis, Guest Relations Manager

Functional, convenient

トリップアドバイザーの評価 4.0/5

Geraint W Couples - トリップアドバイザー認証口コミ

Fine as a bed for the night. The rooms are perfectly adequate though it was quite chilly overnight with no extra bedding to add warmth. The room aircon/heating didn’t seem to make much difference. Breakfast selection was quite good though the restaurant at 8.30am was very busy and we had to queue for 10 minutes to get a table. Some customers were turned away and advised to collect their food and eat it in the bar area. Because it was so busy, some food items ran out - no pastries at all for example. The quality of the food was pretty good. Reception staff on arrival was a little unsmiling but plenty of smiles on checking out. It’s in a convenient location, just a few minutes walk from the main shopping street and underground station.

Dear Geraint, Thank you for taking the time to share your review. It's great to know that you found our location to be ideal for your requirements. However, we are sorry that your recent stay at our hotel didn't meet all your expectations and that you felt we fell short of our high service standards. Your satisfaction is a top priority and we would like to thank you for bringing this to our attention. Rest assured that we will use your feedback to address this matter with our team. We hope we will have the opportunity to see you again in the future. Best regards, Ashleigh Hector, Guest Relations Executive

Broken promises

トリップアドバイザーの評価 2.0/5

Ctoopid R Couples - トリップアドバイザー認証口コミ

The promise of minibar replenishment was inconsistent as some days it was replenished and others weren't.

Dear Guest, Thank you for taking the time to provide this feedback. We are sorry to hear about the inconsistencies you encountered with the minibar service in your room. Our aim is to provide a seamless and comfortable stay for all our guests, and it appears we fell short in this aspect. We appreciate your bringing this to our attention and will ensure more consistent checks are implemented. We look forward to welcoming you very soon. Best regards, Ashleigh Hector, Guest Relations Executive

との提携 TripAdvisor

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。