Dear Ms. Katharina B., Thank you very much for sharing your wonderful feedback recently your stay at Novotel Living Bangkok Sukhumvit Legacy. We are delighted to know that you and your family had a very relaxed stay and appreciated our spacious, clean, and well-equipped family suite. It is also lovely to hear that you enjoyed our great service, wide breakfast selection, Wi-Fi, sustainability efforts, and the cleanliness of our rooms, pool, and lobby. Your kind words truly mean a lot to our team, and we look forward to welcoming you and your family back again for another relaxing stay. Warm regards, Guest Relations Team

Dear Mr. P., Thank you for taking the time to share your feedback with us. We are truly sorry to learn that our accommodation did not meet your expectations, particularly due to the damp and musty smell in the room and the discomfort this caused to you and your family. We also regret that the alternative rooms offered in the same category did not improve the situation. Please rest assured that your comments have been shared with our Housekeeping and Engineering teams for immediate review, especially regarding the room condition and air-conditioning system, so that proper corrective actions can be taken. At the same time, we are pleased to know that our team on site was courteous and made every effort to assist you with options, including arranging the cancellation free of charge. Once again, please accept our sincere apologies for the inconvenience caused. We truly appreciate your feedback, as it helps us improve our facilities and guest experience. Sincerely, Guest Relations Team

Dear Mr. T., Thank you very much for your kind feedback and for sharing your experience following your stay at Novotel Living Bangkok Sukhumvit Legacy. We are delighted to know that you enjoyed your overall stay, especially our accommodation, cleanliness, and the service provided by our team. Your recommendation and support truly mean a lot to us. Thank you once again, and we look forward to welcoming you back again soon for another pleasant stay in Bangkok. Best Regards, Guest Relations Team

Dear Ms. M., Thank you very much for your wonderful feedback and perfect scores across all areas of your stay. We are truly delighted to know that you and your family enjoyed your two-week stay with us at Novotel Living Bangkok Sukhumvit Legacy. It is especially rewarding to hear that you appreciated our convenient location, cleanliness, and the warm hospitality provided by our team throughout your stay. We would also like to sincerely thank you for your continued support, your kind feedback truly means a lot to us, and we sincerely look forward to welcoming you back again soon for another memorable stay in Bangkok. Sincerely, Guest Relations Team

Dear Mr. v. A., Thank you very much for your wonderful feedback and perfect scores across all areas of your stay. We are truly delighted to know that you and your family had such an enjoyable experience with us. It is wonderful to hear that you enjoyed our breakfast selection, Happy Hour experience, and convenient location. Your kind compliment to Julie will certainly be shared with her, and we are sure she will be very happy to know she contributed positively to your stay. We would also like to thank you for your continued support as an ALL – Accor member. Your kind words truly mean a lot to us, and we look forward to welcoming you and your family back again soon at Novotel Living Bangkok Sukhumvit Legacy for another memorable stay. Best wishes, Guest Relations Team

Dear Mr. E., Warm greetings from the Guest Relations Team, and thank you for your wonderful feedback. We are truly delighted to hear that you and your family had such a positive and carefree stay with us. It is especially rewarding to know that you enjoyed our rooms, breakfast, and the friendly service from our team. We are also pleased that the kids’ club and childcare made a great impression—your kind recognition will certainly be shared with the team. It was a pleasure having you with us, and we look forward to the pleasure of welcoming you and your family back in the near future. Warm regards, Guest Relations Team

Dear Ms. U., Thank you for sharing your detailed feedback following your family stay with us. We are pleased to hear that you appreciated our location next to the BTS, as well as the spacious family room with bunk bed and in-room kitchen, which we are glad suited your stay with children. At the same time, we sincerely apologize for your experience regarding the early check-in. While early access may be subject to additional charges depending on the time of arrival, our team always aims to be as flexible as possible to enhance guest convenience when rooms are ready. Your feedback is very important, and we will review this internally to improve both flexibility and communication. Regarding the room view, as our hotel is located in the city center and is not a high-rise building, views may vary depending on the room type. Only selected room categories offer pool or city views, while others may face surrounding buildings. We also appreciate your comments regarding the lack of lactose-free breakfast options, and we will take this into consideration as we continue to improve our offerings. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you and your family again for a more seamless experience. Warm regards, Guest Relations Team

Dear Ms. A., Thank you very much for your perfect 100/100 rating and for sharing your wonderful feedback. We are delighted to know that you enjoyed our central Bangkok location, spacious rooms, pool, and especially the extremely friendly service from our team. Your kind recognition of our housekeeping colleague on the 12th floor will be shared with her and the team as great encouragement. Thank you also for your helpful comment regarding the armchairs in the breakfast area and by the pool. This has been noted and shared with the relevant team for follow-up. We truly appreciate your recommendation and look forward to welcoming you back to Novotel Living Bangkok Sukhumvit Legacy in the future. Warm regards, Guest Relations Team

Dear Ms. M., Thank you for sharing your lovely feedback and for choosing to stay with us as a family. We’re delighted to hear that you enjoyed the comfortable beds, delicious breakfast, sunny pool, and our family-friendly atmosphere. We appreciate you bringing the housekeeping details to our attention and sincerely apologize that the mirror was not perfectly clean. Your comments have been shared with our housekeeping team to ensure better consistency. We’re especially happy to know that our children’s activity team by the pool made such a positive impression your kind words will be shared with her. Thank you again for your recommendation, and we hope to welcome your family back again soon. Warm regards, Guest Relations Team

Dear Mr. W., Thank you for taking the time to share your detailed feedback following your family stay with us. We appreciate your honest comments and are sorry to hear that your overall experience did not fully meet expectations. We understand your concerns regarding the age of the family room, the limited kids’ play area, and the value offered for children’s activities. Your feedback about the Wi-Fi stability and breakfast experience has also been noted and shared with the relevant teams for review and improvement. While we’re glad the pool slide was a highlight for your children. On a positive note, we’re pleased to hear that our team’s service and our sustainability initiatives were appreciated and thank you for recognizing those efforts. Your comments are valuable to us as we continue to evaluate improvements, especially for families. We hope to have the opportunity to welcome you back in the future and provide a more satisfying stay. Kind regards, Guest Relations Team

Dear Mr. Werner, Thank you very much for your kind feedback. We’re delighted to hear that you received friendly and competent assistance during your journey home our team will be very happy to know their support made a difference. We’re also glad you enjoyed the cleanliness, breakfast, and overall service. Your comments about the booking experience and accommodation are appreciated, and we’ll continue improving to make future stays even smoother. It was a pleasure having you with us, and we hope to welcome you back on your next trip to Bangkok. Warm regards, Guest Relations Team

Dear Mr. U., Thank you for your great review and high scores. We’re delighted to hear that your family enjoyed our spacious room, good breakfast, and especially the pool with the slide, always a favourite for kids! We’re also glad your check-in, Wi-Fi, cleanliness, and service from our team all met your expectations. Thank you as well for your loyalty as an ALL- Accor Live Limitless member. We truly appreciate your feedback on breakfast, and we’ll continue improving to make the experience even better for you next time. We hope to welcome you and your family back again soon. Warm regards, Guest Relations Team

Dear Mr. M., Thank you so much for your fantastic review! We’re thrilled to hear that you had such a wonderful stay and enjoyed everything from our spacious Deluxe room and comfortable bed to the convenient central location. It’s great to know our reception team made you feel so welcome, even with your late arrival. Your kind words mean a lot to us, and we’ll be sure to share them with the whole team. We truly appreciate your support and can’t wait to welcome you back to Novotel Living Bangkok Sukhumvit Legacy for another relaxing stay soon. Warm regards, Guest Relations Team

Dear Mr. O., Thank you very much for your kind review and for being our valued ALL – Accor Live Limitless member. We’re delighted that you enjoyed our comfortable rooms and convenient location. We sincerely apologize for the miscommunication regarding the bar’s opening hours and the guest discount, which were not clearly updated at the time of your stay. Your feedback has been shared with our team to ensure clearer communication moving forward. We truly appreciate your understanding and hope to welcome you again soon for an even better experience. Warm regards, Guest Relations Team

Dear Mr. F., Thank you very much for taking the time to share your feedback and for choosing Novotel Living Bangkok Sukhumvit Legacy. We’re glad to know that everything was generally satisfactory during your stay and that you were pleased with the friendly service from our team. Your comments are very valuable to us as we continue working to improve and provide even more comfortable experiences for our guests. We truly appreciate your loyalty as an ALL – Accor Live Limitless member, and we look forward to welcoming you back again soon. Warm regards, Guest Relations Team

Dear Mr. B., Thank you for sharing such a wonderful and detailed review of your family stay with us. We’re delighted that you enjoyed the family room, kids’ club, and pool, and that our location and dining options made your trip even more enjoyable. Your kind compliments for our team in the Playtopia children’s area mean so much we will proudly share your words with them. It’s a joy to know your children had such a memorable time, and we truly appreciate your recommendation. We look forward to welcoming you and your family back for another perfect stay soon. Warm regards, Guest Relations Team Novotel Living Bangkok Sukhumvit Legacy

Dear Karsten K., Thank you so much for your kind words! We are delighted to hear that you enjoyed your stay. Your feedback means a lot to our team and motivates us to continue providing excellent experiences for our guests. We look forward to welcoming you back for another enjoyable stay soon! Warm regards, Guest Relations Team

Dear Carolin M. S., Thank you so much for your kind words! We are delighted to hear that you enjoyed your stay. Your feedback means a lot to our team and motivates us to continue providing excellent experiences for our guests. We look forward to welcoming you back for another enjoyable stay soon! Warm regards, Guest Relations Team

Dear Mr. D. Michael, Thank you for your wonderful review! We're delighted that you've chosen us for many years and appreciate the quiet comfort of our rooms, even in the heart of Bangkok. It's fantastic to hear that Pawan and the team made your breakfast experience smooth and enjoyable. We'll be sure to share your kind words with him! Your feedback on the workspace chairs is valuable, and we’ll take it into consideration for future improvements. We also apologize for the Wi-Fi speed and will work on enhancing the connection for a better experience next time. At Novotel Living Bangkok Sukhumvit Legacy, guest satisfaction is what we strive for. We look forward to welcoming you back for an even better exceptional stay! Best regards, Guest Relations Team