Mercure Vienna First

Nota clientes Avis (Classificação ALL) 4.5/5 593 comentários

Extras do hotel

  • EXCELENTE LOCALIZAÇÃO: zona pedonal no centro histórico da cidade

  • Encantador hotel na cidade com o inconfundível estilo vienense

  • O primeiro bistro de Viena: bar e restaurante

  • Galardoado com o prémio Austrian Ecolabel

Este hotel participa no Planet 21 e age em favor da Hospitalidade Positiva.

Hotel aprovado por ALLSAFE

As nossas opções de alojamento

O hotel tem 49 quartos para não fumadores. Escolha entre quartos Standard e Privilege e Suite Executive. Todos os quartos dispõem de uma secretária funcional, WIFI grátis e utensílios para chá/café.

Localização do hotel

Mercure Vienna First

Desider Friedmann Platz 2

GPS:48.211414, 16.374053

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

Em resumo
No local
  • Transporte de ligação
  • Restaurante
  • Ar condicionado
  • Wi-Fi
  • Pequeno-almoço
  • Bar
Perto da propriedade
  • Estacionamento


Histórico e o moderno: uma localização única em termos de arquitetura e culinária. Deixe-se seduzir pela atmosfera especial, pelos encantadores da nossa cozinha aberta, pela música lounge e por um copo de vinho da nossa adega.

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Avaliações dos nossos clientes

Avaliações dos nossos clientes

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Classificação ALL  4.5/5  593 comentários

Classificação do TripAdvisor  4.5/5  703 comentários

Quarto e cama Confortável

Nota clientes Avis 4.5/5

Madalena D. Amigos - Comentários confirmados de ALL

Óptima estadia. Só tenho pena de não terem room service. De resto, tudo bem!

Dear Madalena, we very much appreciate your wonderful review regarding your stay at the Hotel Mercure Vienna First. Thank you for sharing your experience, we hope your next visit will be as pleasant as the previous one. Best regards from Vienna, Salvatore Baingiu Assistant FO Manager Mercure Vienna First

Uncomfy and unfriendly

Nota Tripadvisor 2.0/5

Maurice F Couples - Avaliação com certificação TripAdvisor

The weird combo of pillows so soft they’re non-existent, a mattress so hard your ribs hurt in the morning and single duvets on a double bed that aren’t big enough to cover a grown man individually. Also there was some mix up at booking that should have been easily ironed out but when we tried to discuss this with receptionist she was so rude and dismissive - wouldn’t even entertain letting us discuss it with a manager. Hotel was including breakfast but only for one half of the couple! So one free, one paying €23 for breakfast a day?!? Clearly just burying the price of two in that. We did it - once. So take our tip and skip breakfast here: it’s an uninviting buffet of not-quite mix of offerings to make a meal served in the atmosphere of a library during a funeral. (That said, the breakfast team were the friendliest staff at this hotel). Location was good, ensuite was good, but bed comfort and friendliness sorely lets it down.

Dear Mr. Maurice, thank you for the time spent for your honest and critic review. We deeply apologize if your stay has been so unsatisfactory, if our staff has been unfriendly or our rooms are uncomfortable there is no excuse. Please contact via e-mail at in order to understand what went wrong with the breakfast! Looking forward to your reply and wishing you a nice evening from Vienna Salvatore - Guest relations

Precisa melhorar o aquecimento

Nota clientes Avis 3.5/5

Patrícia Casais - Comentários confirmados de ALL

Otimo hotel. Excelente localização. Problema com o aquecimento central. Quarto extremamente frio e sem possibilidade de aumentar a temperatura. Só consegui dormir pela gentileza do atendente da noite que me cedeu seu aquecedor portatil.

Dear Patricia F., Thank you for taking the time to tell us about your experience at the Hotel Mercure Vienna First. I am sorry that your experience did not meet fully your expectations regarding the temperature in your room; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Katharina Deyerizadeh Front Office Manager ´ Mercure Vienna First

Nice hotel in great (if sometimes rowdy) location

Nota Tripadvisor 4.0/5

jinox Couples - Avaliação com certificação TripAdvisor

Very nice hotel situated right in the junction between a peaceful maze of old town streets, the glitzy but also historic centre, and the more rough-and-ready party zone. We stayed here a few nights for a celebratory weekend and very much enjoyed ourselves. The staff were invariably friendly and helpful (although somewhat oddly, I don't think we ever saw the same person twice). We had an excellent room (suite) on the top floor, very nicely appointed and very clean and tidy. The bed was impressively comfortable. For once, the shower was actually positioned high enough for a tall-ish man (6'4") to use it without squatting, although some ducking to avoid exit signs was required in teh hallways. The windows (fairly high velux-type) opened in three different directions for excellent airflow, although in the evenings the nearby streets, packed with bars and revellers, could get a little rowdy for some tastes (closing the windows blocked the sound pretty much completely). Incredibly handy for just about anything you could want, and no more than a 10-15 minute walk from most of Vienna's main attractions. Didn't try the breakfast as it seemed a little pricey, and we were mostly off meeting friends at nearby cafes anyway, but did try the bar one evening only to learn that it closed for new business at 11pm, ruling out a post-opera nightcap. Confusingly close to another Mercure where our cab dropped us off, but literlly a one-minute walk. Will be our first choice next time we're in the city.

Dear Mercure Guest, we highly appreciate your wonderful, detailed and constructive feedback about your stay at the Hotel Mercure Vienna First. Thank you for sharing your experience, we are looking forward to your next visit! Best regards from Vienna, Salvatore - Front Office

One of the dreariest hotels I've ever stayed in

Nota Tripadvisor 2.0/5

MelS48 Avaliação com certificação TripAdvisor

This hotel is located near the scene of a terrorist attack in November 2020, and the area is still patrolled by soldiers. That probably makes it extra safe, but cars are unable to drive up to the hotel. It can be reached on foot without climbing stairs if approached from Stephansplatz, Brandstatte, Kramergasse, Hoher Markt and Judengasse. We won't be returning to this hotel. The decor is dark and gloomy, and the lighting in the rooms is poor. On arrival we found the safe locked and the TV handset didn't work. We weren't told that the soft drinks and water in the minibar were included in the room rate, so we wasted money buying our own from Billa. The buffet breakfast was dull and not particularly appetising. The good points:- 1. Like most hotels in Austria, it was very clean. 2. Our room (431) was quiet and not affected by street noise. 3. It is only a five-minute walk from a fabulous restaurant, Griechenbeisl. 4. Richard in reception kindly spent a considerable amount of time trying (unsuccessfully) to help us to redeem our Accor points.

Dear Mel, we appreciate your honest feedback and we thank you for the "good points" regarding your stay in our Mercure Vienna First! We hope to welcome you again very soon Best regards, Salvatore - Front Office

Em parceria com TripAdvisor

Outros utilizadores da Web classificam o nosso hotel

  • 430 comentários 9.7/10 Localização
  • 427 comentários 7.2/10 Quarto
  • 438 comentários 9/10 Serviço
  • 7 comentários 8.1/10 Internet
  • 245 comentários 8.1/10 Pequeno-almoço
  • 243 comentários 4.5/10 Conforto
  • 175 comentários 8.8/10 Limpeza
  • 64 comentários 4.5/10 Custo Benefício

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