Grand Mercure Xian Renmin Square

We’d like to express our gratitude to the Grand Mercury for the excellent service that they provided during our 3-day stay in the hotel! The staff were considerate and helpful, ready to satisfy our wishes and sort things out. The room was spotlessly clean, and the meals - delicious! Thanks for making us feel welcome in Xi’an!

Basically, the overall experience is good and I enjoyed the benefit of upgrade the room. However, the check-in experience is terrible. My aunt just stood at the front desk for half an hour until she got serviced despite her multiple requests of checking in.

Is not the first time I go that hotel, just for business my company sent me there for 8 times per year. Is always the same, old structure, dirty kettles, dirty bathrooms, used bath amenities..... The worst is the wifi. If I am on a business trip I need a stable internet connection and regrettably they don't give a.... About that. They simple reply is "you can come to the lobby to use wifi" 😂 Is incredible the way how they run hotel business.

I was not overly impressed by the hotel. Room was small and just generally felt like a hotel trying to be elegant/upmarket but failing miserably. Room was quite small with no view. Location also was not fantastic.

酒店入住非常愉快，前台员工王雪阳，王毅明，同肖娅非常乐于帮助。服务态度也是非常好，酒店早餐也是很丰富的。去热门景点都是步行距离可以到达。总之入住很满意。要是下次有机会肯定还是悬着这家酒店。 very good place we will go and chose in the future. snow in Xian during the stay, the hotel very beautiful