Grand Mercure Xian Renmin Square

Basically, the overall experience is good and I enjoyed the benefit of upgrade the room. However, the check-in experience is terrible. My aunt just stood at the front desk for half an hour until she got serviced despite her multiple requests of checking in.

Hard to find the location of hotel. Room is very very small Breakfast is very limited

clean, downtown

Is not the first time I go that hotel, just for business my company sent me there for 8 times per year. Is always the same, old structure, dirty kettles, dirty bathrooms, used bath amenities..... The worst is the wifi. If I am on a business trip I need a stable internet connection and regrettably they don't give a.... About that. They simple reply is "you can come to the lobby to use wifi" 😂 Is incredible the way how they run hotel business.

I was not overly impressed by the hotel. Room was small and just generally felt like a hotel trying to be elegant/upmarket but failing miserably. Room was quite small with no view. Location also was not fantastic.