Grand Mercure Xian Renmin Square

Customer review rating (ALL Rating) 4.6/5 21 reviews

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Grand Mercure Xian Renmin Square - Image 1
Grand Mercure Xian Renmin Square - Image 2
Grand Mercure Xian Renmin Square - Image 3
Grand Mercure Xian Renmin Square - Image 4
319 Dongxin Street, Shaanxi Province, 710004 XIAN, China

Description

Hotel extras

  • Centrally based discovery with walking distance to the historic attractions

  • Extensive landscaped gardens

  • In-room Broad Band Access and WIFI in public area

  • Easy access to the city's major commercial district

  • enjoy 600 pax show in our own grand theatre

Our accommodation(s)

Hotel location

Grand Mercure Xian Renmin Square

319 Dongxin Street, Shaanxi Province
710004 XIAN
China

GPS:34.26627, 108.958068

Telephone
Fax +86 29 8792 8999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • Room service

57 Cafe

Non contractual photo

57 Cafe is offering Chinese and Western breakfast buffet

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  21 reviews

TripAdvisor Rating  4.0/5  1,315 reviews

Site seeing

TripAdvisor rating 3.0/5

Rodney S Couples - TripAdvisor review

On arrival the building looks impressive, but when we arrived by taxi late at night 12.45 pm the night porter was on his phone And DID NOT come down from his seat untill we got almost the top of the stairs, he did open the door but did not offer to help with luggage🤔🤔 The lobby reception desk is smaller than expected, but it is an old building, 1 lift 🤔 Got told the wrong floor for our room by the staff, so had to come back down to reception ( when coming in late at night is not good) The room was ok clean and had a very big bed but couldn’t connect to the internet, also had a old feal very dated, and did NOT. Like the lighting system at all , operated from one side of the bed ONLY Stupid 🤔😡internet bad so had to change rooms. It was no better 😡😡 so we had to just use normal signal ( using up valuable data) Breakfast was ok nice omelettes but the breakfast was not as good or impressive as other places of 4 * hotels, staff was pleasant and trying to be helpful. The swimming pool as advertised was NOT in the hotel but in the Sofitel hotel which was ((very impressive hotel) but 5* which is 2 minutes walk away🤔 I think in its day the hotel was a grand place to stay with opulent decor, but if you like more modern it’s not the place to stay

Dear Rodney, Thank you for providing us with the gift of feedback. We are terribly sorry to know that the stay didn't meet your expectation and please allow me to express my sincere apology for that. The arrival experience is apparently not in line with our usual standard and I'll personally investigate and follow up. At the same time, we will also look into the wifi issue and continue and enhance our efforts in maintenance. Please be rest assured that our dedication and efforts will never end. Yours sincerely, Sam Gu Hotel Manager

An impressive appearance not reflected in the rooms, 5 star reception area, 3 star rooms.

TripAdvisor rating 4.0/5

Kathleen1 TripAdvisor review

The entrance and reception is very impressive, bright and spacious, our room was very different. The room was very dark, small and lacked that instant freshness, it felt more like a cupboard. It overlooked derelict buildings and had no view. There were lots of mosquitoes in the room and I got a really nasty bite. Our room was tired and small. It needed an upgrade and looked entirely different than photos shown on their website - photos with the blinds pulled down in the bathroom overlook derelict buildings or the back of the hotel – not a beautiful holiday view. Room service was excellent and delivered quickly but we had to eat off our knees, there was no room to place the two trays on the tiny desk. The breakfast buffet had a good selection of food although all a little bland. The hotel is in a good location but not sure if I would return based on the room. An impressive appearance not reflected in the rooms, 5 star reception area, 3 star rooms. I can only base my opinion on the room the hotel chose to allocate us.

Dear Kathleen 1, Thank you for providing us with the gift of feedback. Thank you for your recognition to hotel service. At the same time, we are sorry to know that the accommodation didn't meet your expectation and please accept my sincere apology for that. We will continue and enhance our efforts in all aspects and our dedication and efforts will never end. Yours sincerely, Sam Gu Hotel Manager

Great hotel room and service

TripAdvisor rating 5.0/5

Seaside65634531734 TripAdvisor review

Excellent luxury hotel room, the king/queen bed was comfortable, the extended living area was spacious, and the 2 toilets & jacuzzi were therapeutic. Hotel service was again superb. You could make order for 1-day & 2-day short trips (group/personalised) with the hotel directly from their partners. Located within the old city walls, its a very central and convenient place for travel. The range of breakfast offerings were good but limited to Chinese cuisine.

Dear guest, Thank you for choosing Grand Mercure Xi'an on Renmin Square and providing us with the gift of feedback. It gives us great pleasure to know that you've enjoyed your recent stay with us, and thank you for your recognition and motivation. I've shared your motivating comments on service with the whole team, and your comment on breakfast with the F&B team. Please be rest assured that our dedication and efforts will never end. We look forward to welcoming you again in the future. Yours sincerely, Sam Gu Hotel Manager

Nice hotel, not too far away from the main attractions.

TripAdvisor rating 4.0/5

KM L TripAdvisor review

I share some tips on making the most of your stay here. Most of the reviews mention the calm of this place as compared with the noise of downtown which is a definite plus. My flight landed at 12.30 am and I picked the hotel as it seemed reasonably close to one of the stops of the airport shuttle night bus 5. This is the Bell tower stop and the hotel is a landmark of sorts. This bus leaves at 1.30 am and can get quite crowded even at that time. The journey to reach Bell Tower will take about an hour as they let off passengers along the way. Yes, there are taxis even at that hour - 2.30 am and in winter! After that it's a 10 minute journey. In total it's about 1/5 the cost of a ride from the airport. I figure the taxi will take half the time, your choice! As for public transport the Wulukou metro (exit F) is quite near and that takes you to most places of interest. Near the station is the Mingleyuan, a food street and the Wanda plaza, a shopping center. Along the way there, food choices are abundant as well as pharmacies, convenience stores - without the crowds downtown. However you need to exit via the staff entrance to Shangde Rd then into Xisan Rd . Not so grand, but functional. Bus 603 brings you to Bell Tower easily and cheaply, from the entrance along Dongxin street. Enjoy!

Dear leekm, Thank you for choosing Grand Mercure Xi'an on Renmin Square and providing us with the gift of feedback. It gives us great pleasure to know that you are satisfied with hotel location and the environment of Renmin Square where it is located. The hotel boasts a superior location and convenient transportation, and Renmin Square is a tranquil urban garden amidst the hustle and bustle. All employees are committed to making guests feel welcome and heart-warming. We will keep up our dedication and efforts, and look forward to welcoming you again in the future. Yours sincerely, Vlad Burazor General Manager

Nice location and luxury facilities

TripAdvisor rating 4.0/5

Nick K TripAdvisor review

The hotel definitely has a 1950s luxury vibe, it's a part of a large Renmin Square hotel complex that share some facilities (notably a great swimming pool in the next building). The location is great, walking distance to the city centre and like 7 min from metro. The hotel made a mistake in a my booking and upgraded me to a suite as a result (which was nice but that room was not ready so I had to wait). The suite was nice, with a comfortable bed and pretty much twice everything I needed. Also two wifis - only the Renmin one worked, the hotel one recommended by reception did not work at all. The room had like 20 switches next to the bed, I picked the 'Night' one - bad surprise, it also switches off the bedside socket so I woke up to a discharged phone.

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Other web-users rate our hotel

  • 159 reviews 8.4/10 Location
  • 203 reviews 7.5/10 Room
  • 223 reviews 8.6/10 Service
  • 167 reviews 5.5/10 Vibe
  • 104 reviews 5.8/10 Amenities
  • 101 reviews 8.3/10 Comfort
  • 93 reviews 6.5/10 Breakfast
  • 59 reviews 9.1/10 Cleanliness

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