Sofitel Fiji Resort and Spa 5 stars

Customer review rating (ALL Rating) 4.7/5 3,464 reviews

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Description

Hotel extras

  • 5-star Beachfront Resort

  • Exclusive Adults Only Waitui Beach Club

  • Niu Kids Beach Club & Teenage Zone Club

  • Sofitel Spa & Salon Day Spa

  • One of the Largest Pools in the South Pacific

Our accommodation(s)

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Hotel location

Sofitel Fiji Resort and Spa

Beachfront
DENARAU ISLAND
Fiji Islands

GPS:-17.76905, 177.373613

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  3,464 reviews

Customer review rating 3.5/5

Danielle O. Friends - Confirmed reviews ALL

Lovely facilities, good food & convenient. Rooms were not as agreed. We booked twin double rooms with upgrade to Waitui Beach Club. Instead, we were given twin singles. I arrived at around 4pm and my room wasn't ready until close to 6pm. Also, one of our group's rooms had not been upgraded to the Waitui King Suite which we had payment confirmation for. We had pre-booked dinner for 6pm with confirmation and they had our booking down as 5:30pm. On the second day we were going to Seventh Heaven and had written confirmation to meet at reception at 10:30am for 11am departure. Our rooms were called at 10am asking where we were and that the boat was leaving, creating a lot of panic and stress. I then showed the team our written confirmation that we were to meet and 10:30am, and they said ok no stress, they will wait for you. Unnecessary stress to the group. I had to print out all my booking confirmations prior to the trip just in case, and then I had to use all these confirmations as all pre-made bookings whether rooms, restaurants or activities had errors on the hotels side. This adds a lot of unnecessary stress, worry and confusion on what is meant to be a relaxing holiday.

Bula, Thank you for your feedback. We are pleased you enjoyed our facilities, food and convenient location. We sincerely apologize for the inconvenience and confusion you experienced during your stay. Your comments have been noted and shared with the team for review and improvement. Vinaka

Customer review rating 5.0/5

Caryl M. Couples - Confirmed reviews ALL

Even though we stayed during a cyclone the staff helped us make the best of it.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Customer review rating 5.0/5

Brooke T. Couples - Confirmed reviews ALL

This was our second trip (we are back for a third time at the end of May). Absolutely love staying, food is fab, staff are amazing (even remembering us from our first trip) and we love the Waitui Club. On our last trip Air NZ moved our flight out by a day and the staff were amazing helping us get an extra nights accommodation. Looking forward to staying again soon.

Bula and welcome back, It was such a pleasure to have you stay with us for the second time, and we are absolutely counting down the days until we see you again at the end of May. We are so glad the team at the Waitui Beach Club made you feel right at home, there is nothing we love more than recognizing a familiar face. It was also our absolute pleasure to help sort out that extra night when your flight changed, we always want to make sure your transition home is as stress-free as possible. Vinaka vakalevu and see you in May

Customer review rating 4.5/5

Philip L. Families - Confirmed reviews ALL

All staff made this a fantastic trip!

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Customer review rating 5.0/5

Neil Z. Couples - Confirmed reviews ALL

This is the 4th time we have come to Sofitel Fiji in the adults only area and it is perfect every time. Even enduring the cyclone that past the facilities and staff made the whole experience amazing and it truly is the relaxing getaway that everyone dreams about.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Other web-users rate our hotel

  • 876 reviews 9.3/10 Location
  • 1,399 reviews 8.1/10 Room
  • 2,956 reviews 9.3/10 Service
  • 79 reviews 1.1/10 WiFi
  • 611 reviews 8.3/10 Pool
  • 560 reviews 6.1/10 Comfort
  • 533 reviews 8.3/10 Cleanliness
  • 406 reviews 8.9/10 Breakfast

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