Sofitel Queenstown - Hotel & Spa Hotel 5 stars

Customer review rating 4.7/5 4,198 reviews

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Sofitel Queenstown - Hotel & Spa
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Hotel extras

  • Central village location in an iconic destination

  • Award-winning day spa

  • 3 stylish meeting spaces

  • 2 gastronomic restaurants

  • Certified ALLSAFE

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Manual temperature control
  • Airport shuttlePaying
  • Reception open 24 hours a day
  • Laundry
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-beingPaying
  • Babysitting on request
  • Outdoor tennis court (Nearby)
  • Jet skiingPaying
  • Other sports activities
  • Skiing
Business services
  • 3 meeting room(s)
  • Conventions hotel
  • Copy/print service available
Information message

Hotel location

Sofitel Queenstown - Hotel & Spa

8 Duke Street
PO Box 1797
9300
queenstown
new zealand

Tel: +6434500045

Fax: (+64)3/4500046

Check-in from 14h00

Check out up to 11h00

  • Intercity Coachlines :  ZQN Terminal

  • State Highway 6 : 

  • By plane

    QUEENSTOWN AIRPORT At 7km / 4.35 miles - Shuttle paying

  • By plane

    Queenstouw Int. and Dom. Airport At 7km / 4.35 miles - Shuttle paying

GPS :-45.031318, 168.658901

Our accommodation(s)

Elegantly and luxuriously designed, all rooms feature a Sofitel MyBed, double spa bath, separate rain shower, surround sound entertainment system, espresso machine, under floor heating, WiFi access and special French bathroom amenities.

SUPERIOR ROOM, 1 King Size Bed, Double Spa Bath, Juliet Balcony.

Accessible room
  • Max. number of persons: 3
  • Area: From 41 / 441 sq ft
  • Views: Garden View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

SUPERIOR ROOM, 2 Double Beds, Double Spa Bath,Juliet Balcony.

  • Max. number of persons: 3
  • Area: From 41 / 441 sq ft
  • Views: City View, Mountain view *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

LUXURY ROOM, 1 King Bed, Spa Bath, Remarkables View, Juliet Balcony.

Accessible room
  • Max. number of persons: 3
  • Area: From 41 / 441 sq ft
  • Views: Mountain view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)
Rooms

Our restaurants and bars

LEFT BANK BISTRO

Type of cuisine: Bistro

Find a delightful atmosphere for breakfastat Sofitel Queenstown Hotel and Spa's Left Bank Cafe, inspired by the Parisian cafe lifestyle.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

1789

Type of cuisine: Bistro

Experience 1789 within the heart of Sofitel Queenstown. Open for dinner, the menu is brimming with local ingredients and executed with traditional culinary technique. Dishes are designed to share and you will adore the hearty winter fare.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 95

  • Maximum capacity: 90 people

  • Maximum banquet capacity: 70 people

Find out more

Our guest reviews for
Sofitel Queenstown - Hotel & Spa

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

4,198 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,833 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Luxurious

Customer review rating 4.7/5

Wil Families - 19/01/2021 Confirmed reviews ALL

great staff - great room. only downer was the restaurant not open on sunday and monday nights obviously due to covid impacts. other than that was brilliant. staff did their best to make you feel good and important.

Great Hotel and Location

Customer review rating 4.7/5

Ian Couples - 18/01/2021 Confirmed reviews ALL

Excellent stay the team were very friendly and the Hotel facilities were excellent

Back Once Again

Customer review rating 4.7/5

Katey G. Couples - 18/01/2021 Confirmed reviews ALL

Was a wonderful stay but this time there was only one kind of beer in the drinks and my husband does not drink Steinlager which you would think you would have a varity? Also the range of wines is Brancot which I personally do not like I see the ice creams have also gone? We understand about the breakfast not having help yourself till the boarders open etc but we did also like this option as well. We only went to drinks once as preferred to drink what we liked than staying in the hotel in the small area. It was so much nicer with the two rooms to move around in and the piano guy playing and singing in the background. Better atmosphere to be honest. We will be back again in July for Winter Fest fingers crossed.

Love Queenstown

Customer review rating 4.7/5

Vince B. Couples - 18/01/2021 Confirmed reviews ALL

My wife and I spent three nights, while enjoying the restaurants and bars in Queenstown

Great Stay

Customer review rating 4.7/5

Helen Couples - 18/01/2021 Confirmed reviews ALL

Lovely staff, great rooms and excellent central location. Thoroughly enjoyed both our stays here. Highly recommended.

Relaxing Holiday

Customer review rating 4.7/5

Rob G. Couples - 18/01/2021 Confirmed reviews ALL

Extremely friendly staff and great location.

Bonjour Mr. Rob G., Thank you so much for your truly wonderful review. I am delighted to read how much of a relaxing holiday you had with us hereat Sofitel Queenstown Hotel & Spa. From our friendly, helpful ambassadors to our central location I can see that you had a memorable stay with us. I do hope that we will have the opportunity to welcome you back to Sofitel upon your next adventure to Queenstown. Kind Regards, Lisa Cole Guest Relations Executive

Enjoyable stay!

Customer review rating 4.7/5

Wayne Couples - 18/01/2021 Confirmed reviews ALL

We stayed for 3 nights, check in was easy, location was perfect, breakfast was great!! All the staff couldn't do enough to help you, great stay!

Great Stay

Customer review rating 4.7/5

Jill M. Couples - 17/01/2021 Confirmed reviews ALL

As soon as you arrived at the Sofitel Queenstown the staff were friendly and helpful. Our room as amazing and perfect. The staff were amazing and couldn't do enough for us, highly recommend to stay here. We will definitely be back.

Bonjour Jill M., We very much appreciate your comments regarding your stay at the Sofitel Queenstown - Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Lisa Cole Guest Relations Executive

Where you feel welcome

Customer review rating 4.7/5

Leonard R. Friends - 16/01/2021 Confirmed reviews ALL

A short but pleasant stay with friendly staff in a place with every amenity you can think of.

Bonjour & Kia Ora Leonard, Thank you for taking time to review your current visit at Sofitel Queenstown Hotel & Spa. It is a such delight to receive a lovely comment from our valued Gold member. I am happy to share your review to the rest of the team. Your words truly are an encouragement for us to keep striving to make every stay memorable for our guests. We look forward to welcome you back again for another wonderful stay in the coming future. Warm regards, Annabelle Hung Front Office Manager

good location, great staff service

Customer review rating 4.7/5

Charles S. Couples - 16/01/2021 Confirmed reviews ALL

We were away for 3 days and had not prebooked anywhere and googled to find our final destination, we were very happy to have chosen the Sofitel

Bonjour Charles S., We truly appreciate you taking the time to review your recent stay here at Sofitel Queenstown Hotel & Spa. I am delighted to read how much of an enjoyable stay you had with us even if it was a last minute decision we really do appreciate you choosing Sofitel for your time in Queenstown. From your feedback I can see our central location which ideal for you to walk around and enjoy all of the beautiful sights, shopping and eateries Queenstown has to offer. Thank you for mentioning our wonderful ambassadors and the service they provide. I can see that every morning your coffee and tea order was made just to your liking. I will be sure to share your extremely kind feedback with all. Thank you once again, from myself and all of the team here at Sofitel Queenstown we look forward to welcoming you again in the future. Kind Regards, Lisa Cole Guest Relations Executive

FANTASTIC

Customer review rating 4.7/5

Sara Families - 14/01/2021 Confirmed reviews ALL

We had the best time. The hotel was amazing. The food was delicious. The staff were awesome! They went above and beyond especially for my son who celebrated his birthday during our stay. Nitesh has made a lasting impression on him he has been telling everyone about his new friend in Queenstown

Bonjour Sara, We truly appreciate your fantastic feedback regarding your recent stay with us here at Sofitel Queenstown Hotel & Spa. From the wonderful food, friendly ambassadors with a special mention to the lovely Nitesh who I will be sure to share this excellent feedback with him and the entire F&B team. Thanks so much for your feedback Sara, we cannot wait to welcome you and your family back to Sofitel in the very near future. Kind Regards, Lisa Cole Guest Relations Executive

Pleasant stay

Customer review rating 4.7/5

Simon B. Couples - 13/01/2021 Confirmed reviews ALL

This visit was a night /day of luxury after Milford Track & Catlins outdoor walking experiences to finish off our holiday

Bonjour Simon B., We appreciate you taking the time to review your recent stay with us here at Sofitel Queenstown Hotel & Spa. I can see that you had that touch of luxury after your Milford & Catlins walking experience. I can see it was a real treat at the end of your trip. I have shared your further comments with the Senior Management Team and would like to thank you for sharing this with me. I do hope that we will have the opportunity to welcome you back to Sofitel upon your next venture to Queenstown. Kind Regards, Lisa Cole Guest Relations Executive

Good stay

Customer review rating 4.7/5

Nikhil Friends - 13/01/2021 Confirmed reviews ALL

It was a great stay, staff was very helpful

Bonjour Nikhil, We very much appreciate your comments regarding your stay at the Sofitel Queenstown - Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Cole Guest Relations Executive

Wonderful service

Customer review rating 4.7/5

Toni F. Business - 13/01/2021 Confirmed reviews ALL

We arrived on a very early flight, I needed to work and was made comfortable to do so. Such kindness and thoughtfulness

Bonjour Toni F., Thank you for your wonderful review regarding your recent stay with us here at Sofitel Queenstown Hotel & Spa. I am truly delighted to read such a kind review like yours, from your beautifully appointed room to the thoughtfulness of our friendly ambassadors I can see you had a great stay. We look forward to welcoming you back to Sofitel Queenstown in the very near future. Kind Regards, Lisa Cole Guest Relations Executive

Well located, great room amenities, great breakfast, staff were very friendly and great services

Customer review rating 4.7/5

Anonymous Families - 13/01/2021 Confirmed reviews ALL

Our room was very spacious which was really good for us as we had a young kid and a baby with a pram. We were able to wheel the pram everywhere around the hotel - even to the breakfast! Queen size beds would be great for twin rooms though. The only negative was the fee for the car park. We thought it was a bit too expensive. The room rates were already quite high so a complimentary parking would be nice.

Bonjour and Kia Ora, Thank you so much for your truly kind review regarding your recent stay here at Sofitel Queenstown Hotel & Spa. It is wonderful to read how much you and your family enjoyed your time with us. From the location, to the amenities that we offer, the delicious food and our friendly and helpful ambassadors I can see that you had a great time. Thank you for your feedback regarding the parking, I will share your comments with the Senior Management Team to review. From myself and all of the team, we look forward to welcoming you back to Sofitel upon your next venture to Queenstown. Kind Regards, Lisa Cole Guest Relations Executive

Great location and very friendly staff

TripAdvisor rating 4.5/5

Carmi_Sophia 13/01/2021 TripAdvisor review

The location was excellent and very close to shops and restaurants. It is also a short walk to Skyline Gondola. The staff are very accommodating and friendly. We will definitely come back and stay in this hotel again. Thank you

Bonjour and Kia Ora Carmi_Sophia, Thank you for your time in reviewing your recent stay here at Sofitel Queenstown Hotel & Spa. It is truly wonderful to read how much you enjoyed our central location which is close to everything, you have all of the shops and activities literally on your doorstep. You had also mentioned our friendly and accommodating ambassadors, they are a true credit to us here at Sofitel Queenstown and make us the hotel that we are today. I will be sure to share your kind comments with them. Thank you once again and we look forward to welcoming you back to Sofitel upon your next venture to Queenstown. Kind Regards, Lisa Cole Guest Relations Executive

Perfect 10

Customer review rating 4.7/5

Aimee F. Couples - 12/01/2021 Confirmed reviews ALL

Room, staff, service, food, location - everything about our stay was exactly how we hoped it would be.

Bonjour Aimee F., Thank you for taking the time to review your recent stay here at Sofitel Queenstown Hotel & Spa. From myself and all of the team we are truly delighted to read how much of a wonderful stay you had with us. From your beautifully appointed guest room, to the service from our ambassadors, the delicious food and central location I am delighted to read how much of a great stay you had. We look forward to welcoming you back to Sofitel upon your next venture to Queenstown. Kind Regards, Lisa Cole Guest Relations Executive

New Year stay at Queenstown

Customer review rating 4.7/5

Kelvin Couples - 12/01/2021 Confirmed reviews ALL

As I expected the stay was fantastic. Fantastic service from all Hotel staff. Loved it

Bonjour Kelvin, Thank you for taking the time to leave such a wonderful review regarding your recent stay here at Sofitel Queenstown Hotel & Spa. Myself and the team truly appreciate your kind words and thank you for your feedback. We hope to have the opportunity to welcome you back to Sofitel upon your next venture to Queenstown. Kind Regards, Lisa Cole Guest Relations Executive

Well located, excellent staff, good presentation of the different areas. In some areas (hallways on floors, etc) rugs seems to be damp and has a faint odor that is unpleasant at times. Generally a wonderful property.

Customer review rating 4.7/5

Pramesh S. Families - 11/01/2021 Confirmed reviews ALL

As above.

Bonjour Pramesh S., Thank you for your feedback regarding your recent stay with us here at Sofitel Queenstown Hotel & Spa. From myself and all of the team, it was a pleasure to host you and your family. I can see that you enjoyed our central location, this truly enables you to head out and enjoy Queenstown with all of its beauty. Thank you for your feedback regarding the carpet, rest assured I have shared your comments with our General Manager to review. I appreciate your time in reviewing your stay, myself and the rest of the team here at Sofitel look forward to welcoming you back in the very near future. Kind Regards, Lisa Cole Guest Relations Executive

Welcome Return to Queenstown

Customer review rating 4.7/5

Keryl Couples - 10/01/2021 Confirmed reviews ALL

We returned to Sofitel Queenstown after an awesome week there two months previously and were warmly welcome back by the Sofitel Queenstown “family” of staff who are so warm and welcoming. Nothing is too much trouble and staff go out of their way to remember your names and preferences. Our room was fabulous, the bed was comfortable and both the spa and restaurant service excellent also. Our car was valet parked, never any problems if we needed to ask for it and it was brought to the door promptly.

Bonjour Keryl, Thank you so much for taking the time to review your recent stay with us here at Sofitel Queenstown Hotel & Spa. It is always a pleasure to welcome you both to stay with us and I do hope now it will be more of a frequent visit and you can call Sofitel Queenstown your home away from home. Thank you for mentioning Annabelle, I have been sure to share your kind words with Annabelle and all of the team. We look forward to welcoming you both back in the very near future, until then take care and stay well. Kind Regards, Lisa Cole Guest Relations Executive

Our most recent 20 reviews

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