Novotel Semarang

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Novotel Semarang 4 stars

Customer review rating (ALL Rating) 4.2/5 900 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Located in front of Paragon Mall, close to the business district and tourist attractions

  • Only 5 km from Ahmad Yani Airport and 2 km from Tawang Train Station

  • Fitness centre, pool, traditional spa, and kids corner

  • Two international restaurants, club, and 24-hour room service

  • 8 meeting rooms and ballroom, ready to host 1,000 ppl., ideal for business events or weddings

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Semarang

Jl. Pemuda 123, Semarang 50132, Central Java, Indonesia
50132 SEMARANG
Indonesia

  • TERBOYO BUS STATION:  JL PEMUDA 123

  • By plane

    AHMAD YANI AIRPORT At 7km / 4.35 miles - Shuttle paying

  • By train

    TAWANG RAILWAY At 5km / 3.11 miles

GPS:-6.978722, 110.414528

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our guest reviews

Our guest reviews for
Novotel Semarang

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  900 reviews

TripAdvisor Rating  4.0/5  1,027 reviews

Well located, close to public facility.

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Overall satisfied with the service, room is good and comfort, internet speed is also good, supporting workcation.

Dear Bapak Nur H., We very much appreciate your comments regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gunawan Widodo General Manager

Need more parking area

Customer review rating 3.5/5

F X. D. Families - Confirmed reviews ALL

very hard to find parking space

Dear Bapak Franciscus X D., We very much appreciate your review regarding your stay at the Novotel Semarang. It is always a pleasure to receive feedback. I will share your assessment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better than the previous one. Kind regards, Gunawan Widodo General Manager

Strategic location (close to various tourist destinations)

Customer review rating 4.0/5

Kun H. Families - Confirmed reviews ALL

Good service & facility

Dear Bapak Kun H., We are delighted to receive the astonishing rating from you. It is truly wonderful to know that you are satisfied with your experience at our Hotel. We hope that your recent stay with us was up to your expectation. We will continue to walk the extra mile and exceed your expectations. Thank you for placing your confidence with Novotel Semarang, all of us are looking forward on welcoming you back at the soonest. Sincerely, Gunawan Widodo General Manager

Great Hotel

Customer review rating 4.5/5

Zainur Families - Confirmed reviews ALL

This Hotel Very good located, and Pretty old building but pretty nice and clean

Dear Bapak Zainur R., We are delighted to receive the astonishing rating from you. It is truly wonderful to know that you are satisfied with your experience at our Hotel. We hope that your recent stay with us was up to your expectation. We will continue to walk the extra mile and exceed your expectations. Thank you for placing your confidence with Novotel Semarang, all of us are looking forward on welcoming you back at the soonest. Sincerely, Gunawan Widodo General Manager

Well located hotel in Semarang

Customer review rating 4.5/5

Sumantri Families - Confirmed reviews ALL

Novotel Semarang is always my choice whenever I visited the city. I like the public area of the hotel as well as the staff kindness. Thank your for the help during my stay and for sure that I will come back again in my next Semarang visit. Since I like this hotel, I have to inform the are for improvement in the future. Parking and garden are the area that can still be improved in the future. Hope that it can be more cleaner and get more touch from profesional gardener.

Dear bapak Sumantri I., We appreciate you took the time to share your positive experience with us. We greatly appreciate you chose to place your confidence in us, and for your kind words relating to your recent stay and your loyalty to our brands. We are thrilled you felt that our team has kept all in great condition. the loyalty and passion they have to keep our hotel in top condition is the real secret to our success and we are truly grateful. All of us are looking forward on welcoming you back at the soonest. Best Regards, Gunawan Widodo

Old but gold

Customer review rating 5.0/5

Effendy R. Families - Confirmed reviews ALL

Old hotel, but the room is very comfortable and the hotel is the center of city. Near from everywhere in the city.

Dear Mr. Effendy R., We very much appreciate your comments regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I will share your positive comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gunawan Widodo General Manager

Good location, good service

Customer review rating 4.5/5

Firmanto A. Families - Confirmed reviews ALL

Good location, very clean, bf very good and service is good

Dear Mr. Firmanto a., We are delighted to received the astonishing rating from you. It is truly wonderful to know that you are satisfied with your experience at our Hotel. We hope that your recent stay with us was up to your expectation. We will continue to walk the extra mile and exceed your expectations. Thank you for placing your confidence with Novotel Semarang, all of us are looking forward on welcoming you back at the soonest. Warmest Regards, Gunawan Widodo General Manager

Basic

Customer review rating 3.0/5

Elvi D. Families - Confirmed reviews ALL

The room is quite spacious, but not recommended with the food. Too expensive with those of taste quality. The staff is excellent and very nice. But overall, you guys need to improve with the food taste.

Dear Ms. Elvi, We very much appreciate your review regarding your stay at the Novotel Semarang. It is always a pleasure to receive a feedback. I will share your assessment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better than the previous one. Kind regards, Gunawan Widodo General Manager

Good stay

Customer review rating 4.5/5

S. Families - Confirmed reviews ALL

Well Located, Good Stay, Good Meal, Good Prices

Dear Bapak Donny S., We very much appreciate your comments regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gunawan Widodo General Manager

Great Hospitality

Customer review rating 4.5/5

Hardy Families - Confirmed reviews ALL

Great....! Tremendous Hospitality and charming, from All staff from the door, fo, room service, security, resto staff all are great!!! Super excellent.

Dear Mr. H., We are delighted to receive the astonishing rating from you. It is truly wonderful to know that you are satisfied with your experience at our Hotel. We hope that your recent stay with us was up to your expectation. We will continue to walk the extra mile and exceed your expectations. Thank you for placing your confidence with Novotel Semarang, all of us are looking forward on welcoming you back at the soonest. Sincerely, Gunawan Widodo General Manager

Very well located

Customer review rating 4.0/5

Imron W. Families - Confirmed reviews ALL

Parking area its concern

Dear Bapak M Imron W., We very much appreciate your comments regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. Thank you for having shared about Agus , we will surely recognize him for his great impact during your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gunawan Widodo General Manager

Nice stay, nice view

Customer review rating 4.0/5

Lila Business - Confirmed reviews ALL

Hotel is clean, with sufficient toiletries, one I always look for in nay hotel. Love the big window with a nice night view. I love to have a big hotel window, and Novotel Smg gives me a really nice one ,,,,

Great

Customer review rating 4.0/5

Daniel Families - Confirmed reviews ALL

Very good location. Pretty old building but pretty nice and clean. Breakfast selection a bit limited.

Location: 9, parking: 7, cleanliness: 6, Healthy: 10, comfort: 7

Customer review rating 3.5/5

Bujung R. H. Business - Confirmed reviews ALL

Please improve for parking, cleanliness and this is make customers not comfortable

Dear Bapsk Bujung Rudijanto H., We are truly grateful you chose to stay with us at Novotel Semarang. We appreciate your detailed review of your recent stay. Thank you for your kind words on our friendly front office staff, location and health. I am sorry that you found the hotel to have lacking in cleanliness. I have located the room and area in which you stayed and will be visiting with our team today to address and remedy the issues you have raised as the cleanliness issues are not to our standard. We hope you find our action timely and effective and that we aim to regain your trust accordingly and welcome you back Novotel Semarang on a future stay. We look forward to welcoming you back again soon Wishing you stay safe. warmest Regards, Gunawan Widodo General Manager

Comfortable and very appreciated.

Customer review rating 4.5/5

Muhsin &. F. Families - Confirmed reviews ALL

I came with parents and my daughter. Because this is the month of Ramadan, several times we ordered food for iftar and sahur. Most of the other hotels didn't inform when our order came. However, unlike Novotel, they immediately informed us when our order came and stored it very well. Then when checking out, we were given a little extra time because we were going to do the dzuhur (pray) before checking out. It really made us feel comfortable and very appreciated. Hopefully this will continue to exist in Novotel Semarang. Thank you,

Dear Bapak Muhsin & F., We very much appreciate your comments regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gunawan Widodo General Manager

Quite old hotel, but maintained well. Value for money, good services from staffs.

TripAdvisor rating 4.0/5

JASeno TripAdvisor review

Situated in the center of Semarang, this hotel is very strategic to reach some destinations in the city (mostly, culinary :)) The warm reception from the staffs, easy check-in and good, clean room. Minor mention about the closet and bath tub (a bit deteriorated). Breakfast were okay, although not special. Experience a bit unpleasant response by frontliner during check out process but it was well recovered by the Duty Manager. As AccorPlus member, I entitled for late check out; however this was not recognised appropriately. It was then resolved with the involvement of the Duty Manager (sorry forgot your name, pak). Appreciated that.

Dear Bapak Jaseno, Thank you for your kind note and for sharing your impressions of your recent stay. We are grateful you found our hotel to be in great condition and that our team took good care of you during your stay. We continue to work hard at our hotel to ensure a smooth flow and that all protocols are adhered to in order to maintain the confidence of all guests. Look forward to welcoming you back again when you next return to Semarang! Wishing you stay safe ! Best Regards, Gunawan Widodo General Manager

Good stay amd hospitality

TripAdvisor rating 5.0/5

rifqybroody TripAdvisor review

Best location, near shopping center, best hospitality, very helpful and great staff, breakfast was good, wifi connection was good and there’s a charging port for your electric car at the basement carpark which is great.

Dear Rifqy Broody, Thank you for having your valuable time to share your feedback with a 5 stars rating regarding your recent stay at Novotel Semarang to the Trip Advisor community. We are very pleased to learn that you enjoyed our prime location and our remarkable warm service has made your stay memorable. The entire team are looking forward to see you again soon. Wishing you all the best and stay safe. Warm Regards, Dodit Hapsoro General Manager

General Comments

TripAdvisor rating 3.0/5

pitterling Business - TripAdvisor review

The time during the pandemic should be used to upgrade the condition of the rooms. Furthermore, the supervisors should be instructed to train the stall probably and not sitting in the smoking area waiting that the working time is over for them. The service team during breakfast is very friendly and trying the best they can to fulfill the customers expectation - this excludes the Manager for this team who was never seen during our last four stays which was close to 4 weeks.

Dear Pitterling, My team and I would like to deliver our gratitude to you for being our loyal long stay guest and always trusting us, Novotel Hotel Semarang as your preferred accommodation. We do really appreciate for your awareness to our room facility in which our management team are still undergoing a project for its improvement gradually. Afterwards, Thank you for your constructive feedback pertaining to the hotel staff and also the services in the breakfast. This comment will surely be shared to the concern department in order to improve the quality of services and facilities and prevent any future recurrence. We hope to see you again very soon in a better quality of services. Wishing you stay safe ! Warmest Regards, Dodit Hapsoro General Manager

Heart of Semarang, few steps from Lawang Sewu

TripAdvisor rating 5.0/5

firstian89 TripAdvisor review

We got surprise cake in our room, really didn't expect it at all. The hotel area vibes quite busy but still manageable. The health protocol and hygiene is well maintained. The location also perfect in the heart of Semarang. The food option during breakfast time getting better compared to months before, still in pandemic times. Rooms quite old but clean. I just have good recognition for this hotel and definitely will come back soon, hopefully in a better time.

Dear Firstian K, It is truly our greatest pleasure to read such a motivated feedback and acknowledging that Novotel Semarang itself has also such a well recognition from our satisfied and loyal guest. Our wonderful team are tirelessly doing their best to deliver the services with the applicable health protocol in our hotel during this pandemic to ensure the safety of all guests. I will surely share this encouraging feedback to my team particularly about the food variety in the breakfast and the room cleanliness who have been succeed made the guest feel welcome and heartwarmth. My team and I will certainly look forward to your next stay with us. Wishing you stay safe ! Warmest Regards, Dodit Hapsoro General Manager

Old hotel but well maintain

TripAdvisor rating 4.0/5

Fennyarief TripAdvisor review

Stayed in Novotel Semarang for transit, and chosed this hotel because I am accorplus member, however seems like the staff does not recognised accorplus member here. I didnt receive any member benefit throughout my stays here. Hotel is wellmaintained, and housekeeping quickly response to our needs. Breakfast is very standard and doesnt represent 4* hotel.

Dear Fennyarief, It is a pleasure for us to have you as our loyal Accor Plus Member in Novotel Hotel Semarang. First af all, we deeply regret for the unfortunate experience you encountered pertaining to your entitled benefit as a member while staying with us. In order to prevent the future recurrence and we can improve our services in the future, we would be very grateful should you do not mind to write us further details about the benefit you had not received at that moment to info@novotelsemarang.com. Nevertheless, we are glad that the agility of our Housekeeping Team has made your stay remarkable. We are also thanking you for your feedback regarding our breakfast standard and this will be highlighted by our team to provide a better quality in terms of taste and food variety. We really hope that we can keep welcoming you back soon with a better quality of services and facilities. Wishing you stay safe ! Warmest Regards, Dodit Hapsoro General Manager

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