Novotel Semarang

Novotel Semarang 4 stars

Customer review rating (ALL Rating) 4.2/5 979 reviews

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Hotel extras

  • Located in front of Paragon Mall, close to the business district and tourist attractions

  • Only 5 km from Ahmad Yani Airport and 2 km from Tawang Train Station

  • Fitness centre, pool, traditional spa, and kids corner

  • Two international restaurants, club, and 24-hour room service

  • 8 meeting rooms and ballroom, ready to host 1,000 ppl., ideal for business events or weddings

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Novotel Semarang

Jl. Pemuda 123, Semarang 50132, Central Java, Indonesia
50132 SEMARANG
Indonesia

GPS:-6.978722, 110.414528

Telephone +62 24 3563000

Fax +62 24 3584257

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  979 reviews

TripAdvisor Rating  4.0/5  1,043 reviews

Well located, friendly staff

Customer review rating 4.0/5

Kevin Families - Confirmed reviews ALL

I have an overall pleasant stay in Novotel. Friendly and helpful staff. Some improvement can be made in the room interior as the furniture seem old and need treatment. The HPL surface is loosing and bed corner posed danger to small kids as the wood chip seem sharp. Also perhaps the staff need to be more aware with the space traveler program. Guests should received explanation upon check in about the program. The receptionist didn't explain about the program and what did that include in our stay. We arrive at our room receiving a note card stating the gift for the kid but we have to call to receptionist to remind them that the gift is not found in the room. The lady respond that they need time to prepare the gift since they are tailored based on the child name, but around 10 minute later, someone came and deliver the goodie bag that we think did not need any specific preparation as no kid name displayed in the bag. No pin as mentioned in the note and we didn't bother to explore the program. I hope that Novotel will increase awareness to the staff regarding the program they have. But the staff are trained well in hospitality. Thank you.

Dear Mr. Kevin C., We very much appreciate your review regarding your stay at the Novotel Semarang. It is always a pleasure to receive feedback. I will share your assessment related with Novotel Space Adventure promotion with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, We appreciate hearing your concerns, and it is our hope that you will grant us the opportunity to better serve you in the near future. Kind regards, Gunawan Widodo General Manager

Flexible check in

Customer review rating 4.5/5

A. Business - Confirmed reviews ALL

If stay Semarang, this Novotel Hotel is recomemded, strategies, price and budget is save with environment in-out hotel is clean.. One more think, the furniture is using update furniture than last 2 months visited..

Dear Ms. A., We very much appreciate your comments regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gunawan Widodo General Manager

No the best stay

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

Unfortunately, on this occasion, I was not impressed with this Novotel. The rooms are now very old looking and therefore appear as if they are dirty. The food was ok but for some reason the hotel has a problem with their Alcohol licence and therefore were unable to serve any Alcoholic drinks. This was not informed to me before arrival. For an international branded hotel this is ridiculous. The Breakfast Buffet is very good, and the room sizes are also good.

Dear James B., Thank you for taking the time to tell us about your experience at the Novotel Semarang. I am sorry that your stay with us did not meet your expectations. please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service for every customer. therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem in order to prevent any future recurrence. We appreciate hearing your concerns, and it is our hope that you will grant us the opportunity to better serve you in the near future. Kind regards Gunawan Widodo General Manager

Bad Water supply

Customer review rating 3.0/5

Opec Solo - Confirmed reviews ALL

currently water tap is have a bad smell

Dear Bapak Opec P., Thank you for taking the time to tell us about your experience at the Novotel Semarang. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gunawan Widodo General Manager

Good stay

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

Good welcoming benefits after check in Room facility is good But restaurant and food is not really good Small and difficult access for park area

Dear Mr. Zelvi Y., We very much appreciate your review regarding your stay at the Novotel Semarang. It is always a pleasure to receive feedback. I will share your assessment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better than the previous one. Kind regards, Gunawan Widodo General Manager

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Other web-users rate our hotel

  • 248 reviews 8.2/10 Location
  • 597 reviews 7/10 Room
  • 635 reviews 9/10 Service
  • 15 reviews 8.4/10 WiFi
  • 303 reviews 7.2/10 Cleanliness
  • 280 reviews 7.6/10 Food
  • 190 reviews 6.5/10 Breakfast
  • 26 reviews 8.2/10 Pool

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