Good varies of foods. Nice and comfort rooms. Large (back) Parking area. As Platinum member, the upgraded room and welcome (alcohol) drinks is excellent (at nice restaurant)

Situated in the center of Semarang, this hotel is very strategic to reach some destinations in the city (mostly, culinary :)) The warm reception from the staffs, easy check-in and good, clean room. Minor mention about the closet and bath tub (a bit deteriorated). Breakfast were okay, although not special. Experience a bit unpleasant response by frontliner during check out process but it was well recovered by the Duty Manager. As AccorPlus member, I entitled for late check out; however this was not recognised appropriately. It was then resolved with the involvement of the Duty Manager (sorry forgot your name, pak). Appreciated that.

Clean room nice stay 9/10

6 point i think is enough to improve your service specially my room key error need 4 times go to FO desk. This is first time i get slow respond service from FO staff event i received compliment basket.

The hotel is nice, located across Paragon Mall. The staff are kind and helpful. Actually I like the room but the hotel equipment such as pillows, bathroom curtains etc are too old, need to be replaced.

Not a pleasant stay. Hotel smells like an ashtray. Bathroom requires an immediate upgrade. Bed is very comfortable. Is a good location to eat food outside the hotel.

Stuff unprofessional

Bathing towels had some yellow stains.

6 times calling front desk to have my other room key delivered 4 times asking the housekeeping to clean up my room waited for 45 mins to get my food from the room service and they gave it to the wrong room. and i have to wait again.

near the mall and location is good, but the road of hotel had a traffic jam. The food is typically Indonesian style.

Internet Wifi was too bad , and the restaurant menu needs to be improved , Bed etc was still comfortable All staff're so helpfull, nice , friendly.. Thanks for your all service.

Best location, near shopping center, best hospitality, very helpful and great staff, breakfast was good, wifi connection was good and there’s a charging port for your electric car at the basement carpark which is great.

The time during the pandemic should be used to upgrade the condition of the rooms. Furthermore, the supervisors should be instructed to train the stall probably and not sitting in the smoking area waiting that the working time is over for them. The service team during breakfast is very friendly and trying the best they can to fulfill the customers expectation - this excludes the Manager for this team who was never seen during our last four stays which was close to 4 weeks.

We got surprise cake in our room, really didn't expect it at all. The hotel area vibes quite busy but still manageable. The health protocol and hygiene is well maintained. The location also perfect in the heart of Semarang. The food option during breakfast time getting better compared to months before, still in pandemic times. Rooms quite old but clean. I just have good recognition for this hotel and definitely will come back soon, hopefully in a better time.

Stayed in Novotel Semarang for transit, and chosed this hotel because I am accorplus member, however seems like the staff does not recognised accorplus member here. I didnt receive any member benefit throughout my stays here. Hotel is wellmaintained, and housekeeping quickly response to our needs. Breakfast is very standard and doesnt represent 4* hotel.