Novotel Semarang 4 stars

Customer review rating (ALL Rating) 4.4/5 204 reviews

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Jl. Pemuda 123, Semarang 50132, Central Java, Indonesia, 50132 SEMARANG, Indonesia

Description

Hotel extras

  • Located in front of Paragon Mall, close to the business district and tourist attractions

  • Only 5 km from Ahmad Yani Airport and 2 km from Tawang Train Station

  • Fitness centre, pool, traditional spa, and kids corner

  • Two international restaurants, club, and 24-hour room service

  • 8 meeting rooms and ballroom, ready to host 1,000 ppl., ideal for business events or weddings

Our accommodation(s)

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Hotel location

Novotel Semarang

Jl. Pemuda 123, Semarang 50132, Central Java, Indonesia
50132 SEMARANG
Indonesia

GPS:-6.978722, 110.414528

Telephone
Fax +62 24 3584257

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  204 reviews

Customer review rating 3.5/5

David R. R. Families - Confirmed reviews ALL

It was ok, but there's some issues that need improvement. The elevator was too slow and there's hotel guest smoking in the non-smoking floor/room

Dear Mr. David R., Thank you for taking the time to tell us about your experience at Novotel Semarang. We are greatly appreciate you chose to place your confidence in us, and for your kind words relating to our smoking area. Please allow me to express my sincerest apologies. Therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem in order to prevent any future recurrence. We appreciate hearing your concerns, and it is our hope that you will grant us the opportunity to better serve you in the near future. Kind regards Adrian H. Utomo Cluster General Manager

Customer review rating 5.0/5

David O. K. Families - Confirmed reviews ALL

Good food, good locatio, best service

Dear Bapak David O. K., Thank you for your perfect rating for Novotel Semarang. We hope that your recent stay with us was up to your expectation. We will continue to walk the extra mile and exceed your expectations. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Looking forward to welcoming you back in the near future. Wishing you have a good day! Best Regards, Adrian H. Utomo Cluster General Manager Novotel Semarang

Customer review rating 3.5/5

Puteri P. Families - Confirmed reviews ALL

Furniture shows some aging, including NO spotless white goods (towels, bedsheets, and blankets), helpful staff, cooling my room, and sending my luggage in early, even when I had not yet physically checked in, decent breakfast, and there are chairs near the lift to wait for it, useful for elderly people.

Dear Ibu Puteri P., Thank you for taking the time to tell us about your experience at Novotel Semarang. We are greatly appreciate you chose to place your confidence in us, and for your kind words relating to our services & breakfast offerings. However we are sorry to hear your disappointment in our blankets. please allow me to express my sincerest apologies. Therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem in order to prevent any future recurrence. We appreciate hearing your concerns, and it is our hope that you will grant us the opportunity to better serve you in the near future. Kind regards Adrian H. Utomo Cluster General Manager

Customer review rating 4.5/5

Tan S. S. Couples - Confirmed reviews ALL

Some details need to be improved, especially the smoothness of the sink drain pipe which is not smooth.

Dear Mr. Tan Triadhi S., We very much appreciate your comments regarding your stay at the Novotel Semarang. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon. Kind regards Adrian H. Utomo Cluster General Manager

Customer review rating 3.0/5

Prima E. P. Business - Confirmed reviews ALL

The air con in my room (228) was not cold enough. The toilet stinks. Bedroom interior really needs a refurbishment. On the positive side: room service was quick, the price was reasonable and quite tasty. B

Dear Mr. Prima E. P., Thank you for taking the time to review your stay with us. I am obviously disappointed to read that we did not provide the service you were expecting. I have shared your detailed feedback with my team to ensure this does not happen again and I hope you will give us another opportunity to demonstrate the level of service we usually deliver. I look forward to welcoming you again soon and would like to apologies once again for the negative experience you had when last staying with us. Kind regards, Adrian H. Utomo General Manager

Other web-users rate our hotel

  • 150 reviews 8.9/10 Location
  • 317 reviews 7.1/10 Room
  • 318 reviews 8.9/10 Service
  • 11 reviews 5.7/10 WiFi
  • 161 reviews 6.6/10 Cleanliness
  • 137 reviews 5.1/10 Vibe
  • 89 reviews 8/10 Breakfast
  • 32 reviews 7.3/10 Value

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