Novotel Semarang Hotel 4 stars

TripAdvisor rating 4.0/5 967 reviews
Novotel Semarang
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+ 23 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Located in front of Paragon Mall, close to the business district and tourist attractions

  • Only 5 km from Ahmad Yani Airport and 2 km from Tawang Train Station

  • Fitness centre, pool, traditional spa, and kids corner

  • Two international restaurants, club, and 24-hour room service

  • 8 meeting rooms and ballroom, ready to host 1,000 ppl., ideal for business events or weddings

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • AHMAD YANI AIRPORTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
  • Gift shop/newspaper shop
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Services for children
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 10 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available

Hotel location

Novotel Semarang

Jl. Pemuda 123
Semarang 50132
Central Java, Indonesia
50132
semarang
indonesia

Tel: +62243563000

Fax: (+62)24/3584257

Contact email

Check-in from 14h00

Check out up to 12h00

  • TERBOYO BUS STATION :   JL PEMUDA 123

  • By plane

    AHMAD YANI AIRPORT At 7km / 4.35 miles - Shuttle paying

  • By train

    TAWANG RAILWAY At 5km / 3.11 miles

GPS :-6.978722, 110.414528

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Standard Room with 1 Queen Size bed

  • Max. number of persons: 4
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard Room with 2 Single Beds

  • Max. number of persons: 4
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 1 Queen Size bed

  • Max. number of persons: 4
  • Area: From 32
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 2 Single Beds

  • Max. number of persons: 4
  • Area: From 32
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room with 1 Queen Size bed

  • Max. number of persons: 4
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Suite with 1 Queen Size bed

  • Max. number of persons: 4
  • Area: From 72
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

SQUARE RESTAURANT

Type of cuisine: International

Featuring open kitchen concept provides your fabulous buffet breakfast. The modern design & excellent service of this outlet give an additional value of a good food.

Lunch

06:00 - 10:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CITRUS RESTAURANT

Type of cuisine: International

For the Western Cuisine Lovers, Citrus is the hotspot in town. With fresh culinary and comprising grilled items as the specialities, the Restaurant offers cozy athmosphere to experience.

Lunch

11:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

16:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Club 123

Photo non contractuelle / Strictly non binding

Enjoy your night in club 123

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 360

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Novotel Semarang

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

4,558 reviews

tripadvisor

TripAdvisor Rating 4.0/5

967 reviews

Always the best

TripAdvisor rating 4.0/5

NeoSutrisno Business - 19/01/2020 TripAdvisor review

I've stayed here many times. Always a pleasant and helpful staff. Beds always give a great sleep and have a variety of pillows to suit different people. This is rare nowadays. Location is prime and free from disturbing noises day or night. Wish I was wealthier to stay there more often. Thank you for continued excellence!

Nice & comfy

Customer review rating 4.1/5

Susanto Couples - 17/01/2020 Confirmed reviews ALL

Always nice to stay here. Over all good & pleasant.

Customer Service is excellent

Customer review rating 4.1/5

Ferdie S. Business - 16/01/2020 Confirmed reviews ALL

Very nice hotel and customer service is excellent

Good one

Customer review rating 4.1/5

Daniel Business - 16/01/2020 Confirmed reviews ALL

The Bellboy was very nice. The receptionist was very helpful. I forgot to ask the bill and I asked the bill to be sent on my email, done in one day. Thanks.

not the standard convinience that I expected

Customer review rating 4.1/5

Dee Families - 14/01/2020 Confirmed reviews ALL

I was given two rooms that they said whas non smoking rooms. They said they were smoking rooms but have been six months changed to be non smoking rooms. but the smells remains. I was given other non smoking room, but turn out that the the toilet door was not functioning well. it can not be locked. a few times I called the front desk and no one answered.

Nice stay

Customer review rating 4.1/5

Anonymous Couples - 14/01/2020 Confirmed reviews ALL

Friendly staff, nice superior room. Comfortable.

Dear Christophorus K C., We very much appreciate your feedback regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Benjamin Castel General Manager

Old hotel

Customer review rating 4.1/5

Santy Families - 13/01/2020 Confirmed reviews ALL

The hotel location is good. But the condition specially the bathroom was very poor. The shower leaking and the sanitair also in bad condition. The parquete floor need to replace

Dear Soesanty H., Thank you for taking the time to tell us about your experience at the Novotel Semarang. I am sorry that your stay with us did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem in order to prevent any future recurrence. We appreciate hearing your concerns, and it is our hope that you will grant us the opportunity to better serve you in the near future. Kind regards Benjamin Castel General Manager

Great

Customer review rating 4.1/5

Anonymous Friends - 12/01/2020 Confirmed reviews ALL

It's quite good stayed at Novotel but they need to improve their staff hospitality at check in desk as well as at towel desk in front of Fitness center.

Dear Rebecka M., Thank you for having your valuable time to share your recent stay experience with us. First of all, we deeply regret for the unfortunate experience you encountered during your check in process at reception desk and your visit to our fitness center. I will surely convey this feedback to our concern department for further follow up to provide a better guest service experience and prevent the future recurrence. It is our hope that you will grant us the opportunity to better serve you in the near future at Novotel Semarang. Warmest Regards, Benjamin Castel General Manager

Hotel with good location

Customer review rating 4.1/5

Hani Families - 12/01/2020 Confirmed reviews ALL

In overall, we are happy staying in this hotel. The location is good, the room is quite large and clean and the staffs are friendly.

Dear Hikmatun N., Thank you for sharing your recent stay experience with us. We are glad to learn that the services and facilities that we provide have been exceeding and fullfilling your expectations. I will be more than happy to share this positive feedback to my team as we always strive to give best guest service experience to our loyal customer. Looking ofrward to welcoming you back in the near future. Warmest Regards, Benjamin Castel General Manager

Great location

Customer review rating 4.1/5

Mars Solo - 11/01/2020 Confirmed reviews ALL

hotel location is very accessible to nearby mall and spots within semarang

Dear Marcelo F., We very much appreciate your feedback during your saty with us. Our location is one of our main selling point due to its strategic location which is nearby one of Semarang's historical site and gouvernmental offices. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Looking forward to welcoming you back very soon at Novotel Semarang. Sincerely, Benjamin Castel General Manager
Customer review rating 4.1/5

Marina Families - 10/01/2020 Confirmed reviews ALL

Overall is ok, but Novotel needs to improve the quality of the room.

Dear Marina D., We very much appreciate your review regarding your stay at the Novotel Semarang. It is always a pleasure to receive feedback. I will share your assessment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better than the previous one. Kind regards, Benjamin Castel General Manager

Not too good experience

Customer review rating 4.1/5

Tina Families - 09/01/2020 Confirmed reviews ALL

The receptionist helpfull but not nice,,his gesture seems that we dont hv money to stay at the hotel, the toilet clean but it's hard to use the shower and the bath tub is broken although it's not in serius condition

Dear Agus K., We very much appreciate your review regarding your stay at the Novotel Semarang. It is always a pleasure to receive feedback. I will share your assessment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better than the previous one. Kind regards, Benjamin Castel General Manager

Good hotel

Customer review rating 4.1/5

Iriani.s Business - 08/01/2020 Confirmed reviews ALL

This is good hotel but needs improvement some. Last week I took twin bed, felt not comfortable on matras. and another past two weeks, also stay in other room, no tooth brush in rhe room.. it's never happened before.

Dear Iriani S., We very much appreciate your review regarding your stay at the Novotel Semarang. It is always a pleasure to receive feedback. I will share your assessment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better than the previous one. Kind regards, Benjamin Castel General Manager

Good

Customer review rating 4.1/5

Anonymous Business - 08/01/2020 Confirmed reviews ALL

Comfort room and great taste breakfast

Dear I Nyoman S., We very much appreciate your feedback regarding your stay at the Novotel Semarang. We are glad to hear that you were enjoying our breajfast and the room as well. I will share this positive feedback to out team as we always strive to provide the best guest service experience to all of our guests. We are looking forward to welcoming you back soon. Sincerely, Benjamin Castel General Manager

FRIENDLY STAFF

TripAdvisor rating 4.0/5

Fiqie Business - 08/01/2020 TripAdvisor review

Semarang became the last city when I was on duty on the island of Java. i found friendly and good service in this hotel. as a loyalty member I feel very noticed. when checking in until checking out. the room was comfortable and i felt like home. I will visit this hotel again if I visit Semarang.

Dear Fiqie, We very much appreciate your review regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I will share your assessment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Benjamin Castel General Manager

Old but clean hotel

Customer review rating 4.1/5

Lidwina Families - 07/01/2020 Confirmed reviews ALL

in our opinion as family; - your interior room is quite old, we cant enjoy it. It is really clean but pls thing of re-decor, its quiet far from the picture shown on web - the pillow is not standard hotel with 4 star :( - less wire plug in the room - the swimming pool is small, has no view except walls, and its 140cm not safe with 8yo+ kids. the jacuzzi for my little one also not working when I was there.

Dear Lidwina G., Thank you for taking the time to tell us about your experience at the Novotel Semarang. I am sorry that your stay with us did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem in order to prevent any future recurrence. We appreciate hearing your concerns, and it is our hope that you will grant us the opportunity to better serve you in the near future. Kind regards Benjamin Castel General Manager

Great Hotel, Good location, friendly staff, fast check in

Customer review rating 4.1/5

Liliana Families - 07/01/2020 Confirmed reviews ALL

This hotel is good stay with family, there are a big mall in Semarang just across the hotel and many local food around , Great swimming pool, my son love and enjoy at pool, had relax time with the family, The staff also very helpful, they also provide good food

Dear Liliana S., We very much appreciate your comments regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Benjamin Castel General Manager

Is it real Accor?

Customer review rating 4.1/5

Mr. Y. S. Families - 07/01/2020 Confirmed reviews ALL

Accor is our global account, my company (HQ is Paris, I have been 30years in here) always use Accor as primary option. After several times stay in Novotel Semarang, last week I tried with family to enjoy this hotel. Unfortunately FO very bad , ms Mg asked me (at 6pm) to wait for a while due to non-smooking room still not ready (there is "one room ready" but she said that the Air Cond above the room still be repaired by technician. After 2 hours, she never come back to me, and I went to FO again (Ms Mg replaced by Ms JJ), she said that Ms Mg did not informed her about preparation of my non-smooking room. She polite, she offering me updgrade room (to executive room), as the promised room by Ms Mg not ready yet ( after more that 2 hours and at 8 PM!!!). Finally I got the room , surprising me : its smooking room (at least we smell it), and the room is not executive. Our family will not have plan to stay in this hotel again, sorry.

Dear Yuli S., Thank you for taking the time to tell us about your experience at the Novotel Semarang. I am sorry to hear about your experience in our hotel; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem in order to prevent any future recurrence. We appreciate hearing your concerns, and it is our hope that you will grant us the opportunity to better serve you in the near future. Kind regards Benjamin Castel General Manager

Short Weekend to Semarang

Customer review rating 4.1/5

Thomas C. S. Families - 07/01/2020 Confirmed reviews ALL

We had one night stay at Novotel Semarang. The hotel location is located in a very strategic location, near to some city landmarks such as Kota Tua and Lawang Sewu. The hotel room need some improvement. The flooring in our room was shrieking every time we walk on it.

Dear Thomas Cahyono S., We very much appreciate your comments regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are currently undergoing a progressive renovation, and your feedback is well noted by our staff. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Benjamin Castel General Manager

Awsome Hospitality

Customer review rating 4.1/5

Agung H. Y. Families - 06/01/2020 Confirmed reviews ALL

Good room, nice location near to shopping mall. and very nice front office

Dear Agung Hary Y., We very much appreciate your feedback regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I will share your comments with our team particularly for your kind recognition to our humble front office staff. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Our kindest regards, Benjamin Castel General Manager
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