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Novotel Semarang Hotel 4 stars

Customer review rating 4.1/5 5,051 reviews

ALLSAFE approved hotel

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Novotel Semarang
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+ 23 Services

Hotel extras

  • Located in front of Paragon Mall, close to the business district and tourist attractions

  • Only 5 km from Ahmad Yani Airport and 2 km from Tawang Train Station

  • Fitness centre, pool, traditional spa, and kids corner

  • Two international restaurants, club, and 24-hour room service

  • 8 meeting rooms and ballroom, ready to host 1,000 ppl., ideal for business events or weddings

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • AHMAD YANI AIRPORTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
  • Gift shop/newspaper shop
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Babysitting on request
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 10 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
Information message

Hotel location

Novotel Semarang

Jl. Pemuda 123
Semarang 50132
Central Java, Indonesia
50132 semarang
indonesia

Tel: +62243563000

Fax: (+62)24/3584257

Check-in from 14h00

Check out up to 12h00

  • TERBOYO BUS STATION :  JL PEMUDA 123

  • By plane

    AHMAD YANI AIRPORT At 7km / 4.35 miles - Shuttle paying

  • By train

    TAWANG RAILWAY At 5km / 3.11 miles

GPS :-6.978722, 110.414528

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Standard Room with 1 Queen Size bed

Accessible room
  • Max. number of persons: 4
  • Area: From 28 m² / 301 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard Room with 2 Single Beds

Accessible room
  • Max. number of persons: 4
  • Area: From 28 m² / 301 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 1 Queen Size bed

Accessible room
  • Max. number of persons: 4
  • Area: From 32 m² / 344 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 2 Single Beds

Accessible room
  • Max. number of persons: 4
  • Area: From 32 m² / 344 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room with 1 Queen Size bed

Accessible room
  • Max. number of persons: 4
  • Area: From 28 m² / 301 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

SQUARE RESTAURANT

Type of cuisine: International

Featuring open kitchen concept provides your fabulous buffet breakfast. The modern design & excellent service of this outlet give an additional value of a good food.

Lunch

06:00 - 10:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CITRUS RESTAURANT

Type of cuisine: International

For the Western Cuisine Lovers, Citrus is the hotspot in town. With fresh culinary and comprising grilled items as the specialities, the Restaurant offers cozy athmosphere to experience.

Lunch

11:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

16:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Club 123

Non contractual photo

Enjoy your night in club 123

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 360 m²

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Novotel Semarang

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

5,051 reviews

tripadvisor

TripAdvisor Rating 4.0/5

993 reviews

Warmed welcome and helpful staffs also very good location

Customer review rating 4.0/5

Niken R. L. Families - 25/02/2021 Confirmed reviews ALL

Overall are very good, we hope to return to stay at your hotel with a longer time so that we can enjoy the facilities at your hotel with a more relaxed atmosphere, of course

have adequate access and a good enough place to stay while doing business

Customer review rating 4.0/5

Khairil A. Business - 16/02/2021 Confirmed reviews ALL

quite safe, comfortable room, cleanliness is maintained, breakfast with adequate food variations

Sorry, One of the worst experiences with accor group

Customer review rating 3.0/5

Andreas B. S. Families - 16/02/2021 Confirmed reviews ALL

It was not a good experience. Definitely it was not as good as Novotel reputation. The rooms were not clean and seems not be prepared properly. The staff are friendly but lack of integrity.

Nice stay

Customer review rating 4.5/5

Irina D. S. Solo - 16/02/2021 Confirmed reviews ALL

Check in check out process is easy and smooth. Staff are friendly and helpfull. Food are also tasty. Just feel a bit uncomfortable with the pillows, maybe need to upgrade it to the new one. But overall it's a nice stay.

Good stay as before

Customer review rating 4.0/5

Sandi W. Families - 15/02/2021 Confirmed reviews ALL

It is always satisfying to travel with accor...

Good stay

Customer review rating 4.0/5

Eddy H. Business - 04/02/2021 Confirmed reviews ALL

Cleanliness and hospitality are great. However, the odor of old and damp carpet along the corridor on the way to the room is a bit unpleasant.

Dear Mr. Eddy Hadi S., Thank you for taking the time to tell us about your experience at the Novotel Semarang. I am sorry that your stay with us did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem in order to prevent any future recurrence. We appreciate hearing your concerns, and it is our hope that you will grant us the opportunity to better serve you in the near future. Kind regards Dodit Hapsoro General Manager

Strategic acomodation in Semarang

Customer review rating 3.0/5

Harya F. Families - 01/02/2021 Confirmed reviews ALL

Well, overall I satisfy with this hotel. But i feel upset with your recepsionist. I've booked superior room but she said that the room not ready yet & i have to wait. But at the same time, your male recepsionist give another guest beside me an upgrade from standart room become superior room & give them room key first. Hello? What happen there?? I'm very upset because of that

Dear Mr / Mrs.Harya F. K., Thank you for taking the time to tell us about your experience at the Novotel Semarang. I am sorry that your stay with us did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem in order to prevent any future recurrence. We appreciate hearing your concerns, and it is our hope that you will grant us the opportunity to better serve you in the near future. Kind regards Dodit Hapsoro General Manager

Good stay

Customer review rating 3.5/5

Hiong Families - 01/02/2021 Confirmed reviews ALL

The stay for leisure purposes and in spite of some notes, overall it was a good stay

Dear Mr. Khian Hiong T., We very much appreciate your comments regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even much better than the previous one. Sincerely, Dodit Hapsoro General Manager

Well located, old interior

Customer review rating 3.5/5

Lisa L. Couples - 29/01/2021 Confirmed reviews ALL

good location, but old interior. dark on the room floor hall area. a bit dark in the bathroom. the old interior and furniture make me feels the furniture were dirty, especially the cabinet.

Dear Mrs. Lisa Limantara, Thank you for taking the time to tell us about your experience at the Novotel Semarang. I am sorry that your stay with us did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem in order to prevent any future recurrence. We appreciate hearing your concerns, and it is our hope that you will grant us the opportunity to better serve you in the near future. Kind regards Dodit Hapsoro General Manager

Well located

Customer review rating 3.5/5

Vernando M. Business - 28/01/2021 Confirmed reviews ALL

The room little tO old And There is small problem at toilet

Dear Mr. Vernando M., Thank you for taking the time to tell us about your experience at the Novotel Semarang. I am sorry that your stay with us did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem in order to prevent any future recurrence. We appreciate hearing your concerns, and it is our hope that you will grant us the opportunity to better serve you in the near future. Kind regards, Dodit Hapsoro General Manager

well located, comfort, good stay

Customer review rating 4.5/5

Dhian S. Business - 28/01/2021 Confirmed reviews ALL

keep it up, and keep improving

Dear Mrs. Dhian s., We very much appreciate your comments regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

Clean but Not Well Maintained

Customer review rating 4.0/5

Djufri Business - 25/01/2021 Confirmed reviews ALL

The Room and the lobby was clean, however the maintenance was not good. The Air conditioner in my room was noisy, then the technician do the maintenance by cleaning and put some grease inside. Why must the maintenance performed during occupation ? Why don't they do the maintenance when the room was not occupied ?

Dear Mr/ Mrs. Djufri H., Thank you for taking the time to tell us about your experience at the Novotel Semarang. I am sorry that your stay with us did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem in order to prevent any future recurrence. We appreciate hearing your concerns, and it is our hope that you will grant us the opportunity to better serve you in the near future. Kind regards Dodit Hapsoro General Manager

Good Hotel

Customer review rating 4.0/5

Kash Business - 24/01/2021 Confirmed reviews ALL

The room and the hotel was good. Good location (in front of a mall). Adhered the Covid19 rules. Only negative comment is that room air conditioning system was bad even after complained.

Dear Mr. Kashminder S., Thank you for taking the time to tell us about your experience at the Novotel Semarang. I am sorry that your stay with us did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem in order to prevent any future recurrence. We appreciate hearing your concerns, and it is our hope that you will grant us the opportunity to better serve you in the near future. Kind regards Dodit Hapsoro General Manager

business stay 17 to 20 Jan.

TripAdvisor rating 5.0/5

capteugenesebastian Business - 23/01/2021 TripAdvisor review

Had an excellent stay, Every hotel personnel were professional, efficient and friendly. Service was very good, there were very attentive. Maintained a high standard of COVID precautions and cleanliness.

Dear Capt Eugene Sebastian, It is sincerely a pleasure for us to have you back at Novotel Semarang. Thank you for your perfect rating and your lovely words regarding our services, hotel ambience, and our health protocol as precautionary measure of Covid-19 outbreak. This positive review will motivate us who always strive to give a better services and facilities to our valued guest. Thank you once again for your loyalty to our hotel and we always look forward to keep welcoming you back soon. Wishing you stay safe and have a good health ! Warmest Regards, Dodit Hapsoro General Manager

Good stay

Customer review rating 4.0/5

Bintang R. H. Business - 21/01/2021 Confirmed reviews ALL

Spacious room, clean hygiene

Dear Mr. Bintang R., We very much appreciate your comments regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

Good Stay

Customer review rating 4.5/5

Eugene S. Business - 21/01/2021 Confirmed reviews ALL

Efficient staff, good level of Covid protocol enforced. Staff were always willing.

Dear Mr. Captain Eugene S., We very much appreciate your comments regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

Good Experience

Customer review rating 3.5/5

N. Business - 21/01/2021 Confirmed reviews ALL

I feel satisfied with the room (quite large), bathroom, and the hospitality. For breakfast menu's, it was good, even though I expect to have better menu's and more choices, unfortunately, It was not as many as my expectations. The room feels lacking in lighting since I think the positioning of the lamp was not optimal. Overall, It was good experience.

Dear Mr. N., Thank you for taking the time to tell us about your experience at the Novotel Semarang. We deeply regret if your last stay with us did not meet your expectations; please allow us to express our sincerest apologies. At Novotel, we strive to provide a superior service for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem in order to prevent any future recurrence. We appreciate hearing your concerns, and it is our hope that you will grant us the opportunity to better serve you in the near future. Kind regards Dodit Hapsoro General Manager

Poor Hotel Condition

Customer review rating 0.5/5

Gita W. Friends - 19/01/2021 Confirmed reviews ALL

The bed sheet is old and dirty, towel is torn and thw air condition is not working well

Dear Mr / Mrs. Gita W., Thank you for taking the time to tell us about your experience at the Novotel Semarang. We do regret if your last stay with us did not meet your expectations; please allow us to express our sincerest apologies. At Novotel, we strive to provide a superior service for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem in order to prevent any future recurrence. We appreciate hearing your concerns, and it is our hope that you will grant us the opportunity to better serve you in the near future. Kind regards Dodit Hapsoro General Manager

Good stay, excellent staff.

Customer review rating 5.0/5

Kief Solo - 18/01/2021 Confirmed reviews ALL

Clean and good room, water is hot. Staff very polite and kind. But breakfast quality need to improve.

Dear Bapak Daniel Setiawan M., We very much appreciate your comments regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better than the previous one. Sincerely, Dodit Hapsoro General Manager

Well located

Customer review rating 4.0/5

Ray L. Business - 15/01/2021 Confirmed reviews ALL

Well located hotel, with acoustic live music

Dear Bapak Raymond L., We very much appreciate your comments regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

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