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Novotel Semarang Hotel 4 stars

Customer review rating 4.1/5 5,333 reviews

ALLSAFE approved hotel

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Novotel Semarang
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+ 21 Services

Hotel extras

  • Located in front of Paragon Mall, close to the business district and tourist attractions

  • Only 5 km from Ahmad Yani Airport and 2 km from Tawang Train Station

  • Fitness centre, pool, traditional spa, and kids corner

  • Two international restaurants, club, and 24-hour room service

  • 8 meeting rooms and ballroom, ready to host 1,000 ppl., ideal for business events or weddings

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Semarang

Jl. Pemuda 123
Semarang 50132
Central Java, Indonesia
50132 semarang
indonesia

Tel: +62243563000

Fax: (+62)24/3584257

Check-in from 14h00

Check out up to 12h00

  • TERBOYO BUS STATION :  JL PEMUDA 123

  • By plane

    AHMAD YANI AIRPORT At 7km / 4.35 miles - Shuttle paying

  • By train

    TAWANG RAILWAY At 5km / 3.11 miles

GPS :-6.978722, 110.414528

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • 2 Restaurants
  • One Bar
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 7 Meeting rooms
  • Business Center
    • Business center with support staff
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 174 rooms
    • One room for people with reduced mobility
    • No family room
    • 18 connecting rooms
    • 105 non-smoking rooms
    • 8 floors
  • Languages spoken at the hotel
    • English
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Entertainment
    • Disco/Nightclub
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Porter
    • Porter
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Shuttle Currently unavailable
    • SRG
    • AHMAD YANI AIRPORT Additional charge
  • Hotel Parking area
    • On site
    • 20 parking spaces
    • Private
    • Parking opened 24/7
    • Parking with security service
    • Valet parking
Well-being
  • In Balance Additional charge
    • Outside
    • On site
  • In Balance Additional charge
    • On site
Family
  • Services for children
    • Childrens TV Channels
    • Board games available
    • Video game area

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 360

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Novotel Semarang

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

5,333 reviews

TripAdvisor Rating 4.0/5

1,013 reviews

Good Location, Great Stay

Customer review rating 3.5/5

Yuyatdi P. Business - 23/10/2021 Confirmed reviews ALL

great location, next to shopping mall if you need anything quick, food also easy to find nearby. property not very new, but still well maintain, breakfast ok, not so many choices tho, staff are very friendly and helpful.

Dear Bapak Yuyatdi P., We very much appreciate your comments regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better than the previous one. Sincerely, Dodit Hapsoro General Manager

Well located, spacious room, and very friendly staff

Customer review rating 4.5/5

Gladys Business - 21/10/2021 Confirmed reviews ALL

Love their friendly gesture that ask me what time do I arrived at the hotel, and make sure my room was ready when I checked in, the room so spacious, clean enough because it's not new building, and well located near 2 mall of Semarang and great distance to my fave restaurant in town. The staff very friendly too. It's a pleasant stay for 2 nights. Input for the wifi, because it's keep ask for username and password and keep disconnected.

Dear Ibu Gladys Putri A., We very much appreciate your comments regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better than the previous one. Sincerely, Dodit Hapsoro General Manager

Ok

Customer review rating 4.5/5

Mister Business - 21/10/2021 Confirmed reviews ALL

Good

Dear Bapak Miftahul Fauzi, We very much appreciate your comments regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better than the previous one. Sincerely, Dodit Hapsoro General Manager

Good stay

Customer review rating 4.5/5

Tengku Families - 16/10/2021 Confirmed reviews ALL

Good hotel, nice location and friendly staff

Dear Bapak Tengku Mohd Khairal A., We very much appreciate your comments regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better than the previous one. Sincerely, Dodit Hapsoro General Manager

Very Good Locate easy to go to AirPort and local culinari

Customer review rating 4.0/5

Budi H. Business - 16/10/2021 Confirmed reviews ALL

A good and homy hotel with strategis location. Very good in service especially in receptionis.

Dear Bapak Budi H., We very much appreciate your comments regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better than the previous one. Sincerely, Dodit Hapsoro General Manager

Nice Weekend gateway

Customer review rating 5.0/5

Sanggam S. Families - 11/10/2021 Confirmed reviews ALL

I really enjoy staying at Novotel Hotel. Room spacious, comfy bed, delicious food “Penyetan”, good entertainment at the lounge and the staff very helpful & friendly. very good for health protocol implementation

Dear Bapak Sanggam John S., We very much appreciate your comments regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better than the previous one. Sincerely, Dodit Hapsoro General Manager

Well located

Customer review rating 2.5/5

Adi Families - 11/10/2021 Confirmed reviews ALL

Old furniture. Must be replaced and renovated.

Dear Bapak Sahat Sianipar, Thank you for taking the time to tell us about your experience at the Novotel Semarang. I am sorry that your stay with us did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem in order to prevent any future recurrence. We appreciate hearing your concerns, and it is our hope that you will grant us the opportunity to better serve you in the near future. Kind regards Dodit Hapsoro General Manager

feels homy and comfort

Customer review rating 4.0/5

Harya W. Families - 08/10/2021 Confirmed reviews ALL

it was my second time stayed here in the past 1,5 months interval. I got back here because of the warm ambience of the room. Size is more than adequate, really love the old parquette floorings, bathtub is a plus! and the inter-connected room really great for travellings with kids. wardrobe and storage is many. really love to come back again. One input is if Novotel can do refresh makeover on the furnitures ; sofa fabric looks old, some of wooden cabinet is not in good shape anymore, some hinges on cabinet is not precission anymore...anyway good service overall. thanks

Dear Bapak Harya W., We very much appreciate your comments regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better than the previous one. Sincerely, Dodit Hapsoro General Manager

Worst accor hotel ever

Customer review rating 1.0/5

Nia Business - 08/10/2021 Confirmed reviews ALL

My husband had a sudden business to do in Semarang, so we join him. The reason why we choose novotel is because tentrem and gumaya was fully booked. When we arrived at night, there are 2 workers carried Wood box (similar boxlike a coffin) through the lobby, and to my horror, they didn't put their masks on while carrying the box outside. The first night we stayed at smoking room because this is the last room. The bathroom looks so poorly maintained with some scratches in the bath tub, and the towels and bed sheets and pillow look a bit greyish. I understand that this was the last room and the cheapest, but still this is novotel, I hoped for the best, oh well, not so much of a big deal. But the worst experience ever came the day after. We were promised the non smoking room, and at 9 am, a lady call to inform that the non smoking room is available but they still had to do a bit of preparation, I said no problem, I will wait. 15 minutes later, I call front office and ask her to please put the baby cot in that room, and she said yes. At 11.15, another lady call and ask me if we want to extend or not. At this point i was a bit angry, imagine waiting for more than 2 hrs just to be asked again if I want to stay in this hotel or not. I then explain to the lady that there's already someone who called me at 9 and say that the non smoking room is available and I was waiting for their call to let me know the room number. She then said sorry and will inform this to her superior. I was waiting again, and at 12 O clock, I was soooo furious that I call front office again, just to ask the lady, what should I do now. She was confused OBVIOUSLY, and ask me. I then explain AGAIN from the beginning, and she said she was really sorry, but she just started to work and didn't know to my problem. I then ask for her manager because I'm not gonna wait again, and Mr. Damar handle my complain and ask me the problem. I explain again, and he casually laugh it off and said he was really sorry for the miscommunication. This is the duty manager, and had no manner to the customer, and said it's just a miscommunication, as if it's not a big deal. Finally my children and I were escorted to my non smoking room at 1.15 pm. What a really fun way to spend my morning and let my children wait for nothing. Oh, and there's a complimentary fruit given to us at 2 o'clock, just when me and my children are about to sleep. This is by far the best and most fun experience in my stay at all accor hotels, will definitely never return to this hotel again. Words of advice, change the star number into 2 stars, so people don't expect anything. Best regards.

Dear Ibu Nia, Thank you for taking the time to tell us about your experience at the Novotel Semarang. I am sorry that your stay with us did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem in order to prevent any future recurrence. We appreciate hearing your concerns, and it is our hope that you will grant us the opportunity to better serve you in the near future. Kind regards Dodit Hapsoro General Manager

Good locatiom

Customer review rating 3.0/5

Christopher Couples - 06/10/2021 Confirmed reviews ALL

Checked in late, process was alright. Hotel is nice overall, Had a room with loud AC and was not cold. Since it was late, didn't bother to call engineer and forgot to mention upon checkout. Breakfast was good but there is room for improvement, better pastry and better assortments for western breakfast is advisable. No membership information found or offered.

Dear Bapak Christopher L., Thank you for taking the time to tell us about your experience at the Novotel Semarang. I am sorry that your stay with us did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem in order to prevent any future recurrence. We appreciate hearing your concerns, and it is our hope that you will grant us the opportunity to better serve you in the near future. Kind regards Dodit Hapsoro General Manager

Well located, friendly hotel but needs some renovation

Customer review rating 2.0/5

Karolina Families - 05/10/2021 Confirmed reviews ALL

Arrived at Semarang after a long trip from Magelang, we wanted to check-in and rest right away. Travelling with family with 2 young kids, we were surprised when we were allocated an 'ex smoking floor'. When we get to the floor, the smoke smell is still obvious in corridor and rooms and ask to be moved to a non-smoking floor. Was first refused as Reception said rooms are all full but we insisted (or we will check out) and then they managed to find us one. Once occupying the room, turned out the shower at bath tub and again surprised that the water that came out is black with lots of particles. Called the reception who sent engineering which after 15 mins told us to 'leave the water run' until it is clear. It did not happen for the next half an hour but we were too tired and wish to rest. Reported to front desk and got to rest. Breakfast selection was ok but tasted standard, and breakfast area is small and relatively full for pandemic era. Once we got back from breakfast we had a quick shower and left the hotel way before check out time.

Dear Ibu Karolina A., Thank you for taking the time to tell us about your experience at the Novotel Semarang. I am sorry that your stay with us did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem in order to prevent any future recurrence. We appreciate hearing your concerns, and it is our hope that you will grant us the opportunity to better serve you in the near future. Kind regards Dodit Hapsoro General Manager

Well located

Customer review rating 4.0/5

Lucia H. H. Families - 05/10/2021 Confirmed reviews ALL

Room is clean & comfortable. But we must waiting room service more than 30mts before check in.

Dear Ibu Lucia Hera h., We very much appreciate your comments regarding your stay at the Novotel Semarang. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better than the previous one. Sincerely, Dodit Hapsoro General Manager

Clean

Customer review rating 4.5/5

Kks Couples - 04/10/2021 Confirmed reviews ALL

Clean room

Dear Ibu Kiky S., We very much appreciate your comments regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

Good hotel for rest in large room and nice swimming pool

Customer review rating 4.0/5

Frankie L. Families - 03/10/2021 Confirmed reviews ALL

After hours driving from Jakarta, then we can finally landed in a nice large room in a well located hotel in Semarang city center. It was a nice experience during weekend while I got this zoom meeting event on Saturday morning. And thanks to wifi hotel connection which was super !

Dear Bapak Frankie J., We very much appreciate your comments regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

Good

Customer review rating 5.0/5

T. H. Business - 03/10/2021 Confirmed reviews ALL

Good

Dear Bapak T., We very much appreciate your comments regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

Not satisfied

Customer review rating 2.0/5

Menfri M. Business - 02/10/2021 Confirmed reviews ALL

As Accor members, we booked 3 rooms for 1 nights. They count only 1 nights at the nigths of stays, instead of rooms. So, if we booked 10 rooms for 1 nights, they only count nights of stay of 1(one) only? Front office asking not so polite whether rooms are needed anymore, as they need for further use.

Dear Bapak Menfri M., Thank you for taking the time to tell us about your experience at the Novotel Semarang. I am sorry that your stay with us did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem in order to prevent any future recurrence. We appreciate hearing your concerns, and it is our hope that you will grant us the opportunity to better serve you in the near future. Kind regards Dodit Hapsoro General Manager

Ok

Customer review rating 3.5/5

Hirawan T. Families - 25/09/2021 Confirmed reviews ALL

Sip

Dear Bapak Hirawan t., We very much appreciate your comments regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better than the previous one. Sincerely, Dodit Hapsoro General Manager

Old but comfort

Customer review rating 4.0/5

Anonymous Business - 21/09/2021 Confirmed reviews ALL

Hotel cukup nyaman, tapi sepertinya about time to do renovasi.

Dear Bapak Bravinata H., We very much appreciate your comments regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better than the previous one. Sincerely, Dodit Hapsoro General Manager

Good stay amd hospitality

TripAdvisor rating 5.0/5

rifqybroody 15/09/2021 TripAdvisor review

Best location, near shopping center, best hospitality, very helpful and great staff, breakfast was good, wifi connection was good and there’s a charging port for your electric car at the basement carpark which is great.

Dear Rifqy Broody, Thank you for having your valuable time to share your feedback with a 5 stars rating regarding your recent stay at Novotel Semarang to the Trip Advisor community. We are very pleased to learn that you enjoyed our prime location and our remarkable warm service has made your stay memorable. The entire team are looking forward to see you again soon. Wishing you all the best and stay safe. Warm Regards, Dodit Hapsoro General Manager

General Comments

TripAdvisor rating 3.0/5

pitterling Business - 15/04/2021 TripAdvisor review

The time during the pandemic should be used to upgrade the condition of the rooms. Furthermore, the supervisors should be instructed to train the stall probably and not sitting in the smoking area waiting that the working time is over for them. The service team during breakfast is very friendly and trying the best they can to fulfill the customers expectation - this excludes the Manager for this team who was never seen during our last four stays which was close to 4 weeks.

Dear Pitterling, My team and I would like to deliver our gratitude to you for being our loyal long stay guest and always trusting us, Novotel Hotel Semarang as your preferred accommodation. We do really appreciate for your awareness to our room facility in which our management team are still undergoing a project for its improvement gradually. Afterwards, Thank you for your constructive feedback pertaining to the hotel staff and also the services in the breakfast. This comment will surely be shared to the concern department in order to improve the quality of services and facilities and prevent any future recurrence. We hope to see you again very soon in a better quality of services. Wishing you stay safe ! Warmest Regards, Dodit Hapsoro General Manager

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