Dear Mr. Stephane P., Thank you for taking the time to share your detailed feedback following your stay at Novotel Semarang. We are pleased to know that you appreciated our convenient location, spacious rooms, welcoming team, and breakfast, as well as our efforts toward sustainability. We sincerely apologize that the condition of our facilities and the water quality did not meet your expectations. We fully understand your comments regarding the need for refurbishment, and your feedback is valuable as we continue our efforts to improve and refresh the hotel. Your concern regarding the water has also been taken seriously and will be followed up with our engineering team. Thank you again for your honest and constructive feedback, and for your loyalty as an ALL Accor Gold Member. We hope to have the opportunity to welcome you again and provide you with a more comfortable and improved experience. Warm regards, I Gede Pratama Suarmandika General Manager Novotel Semarang

Dear Dr. P. P., Thank you very much for your thoughtful feedback and for giving Novotel Semarang a wonderful score. We are delighted to know that you found our location convenient and our hotel accommodating for your family, and we are especially pleased to hear that you are considering staying with us again. We sincerely appreciate your comments regarding the aging furniture and essential items. Please rest assured that your feedback is well noted as we continue our efforts to maintain and improve our facilities and provide a more comfortable experience for our guests. It is also wonderful to hear your appreciation for Destry at our reception team. I will be pleased to share your kind recognition with her. Thank you as well for your loyalty as an ALL Accor Classic Member, and we look forward to welcoming you and your family back to Novotel Semarang. Warm regards, I Gede Pratama Suarmandika General Manager Novotel Semarang

Dear Mr. Ricky W., Thank you for sharing your feedback following your family stay at Novotel Semarang. We are pleased to know that you appreciated our convenient location and that we were able to accommodate your room request. Please accept our sincere apologies that the welcome amenities you had requested in advance were not prepared in your room upon arrival. Although our team delivered them afterward, we understand that they should have been ready as requested, and we regret the inconvenience this caused. We will reinforce our pre-arrival preparation to ensure such requests are properly followed up. Thank you also for your feedback regarding cleanliness and breakfast. We truly appreciate your comments, especially as a valued ALL Accor Platinum Member, and hope to have the opportunity to provide you and your family with a smoother and more enjoyable experience on your next visit. Warm regards, I Gede Pratama Suarmandika General Manager Novotel Semarang

Dear Mr. L., Thank you for taking the time to share your feedback following your recent stay at Novotel Semarang. We are pleased to know that you appreciated our convenient location, breakfast selection, and the service provided by our team. However, I sincerely apologize for the inconvenience caused by the unstable and low shower water pressure, as well as the unpleasant smell from the bed sheets. This is certainly not the standard of cleanliness and comfort we aim to provide, and your comments have been shared with our Housekeeping and Engineering teams for immediate attention. We truly appreciate your constructive feedback, especially as a valued ALL Accor Gold Member. We hope to have the opportunity to welcome you again and provide you with a much more comfortable and pleasant experience. Warm regards, I Gede Pratama Suarmandika General Manager Novotel Semarang

Dear Mr. Wan Muzaffar Wan Hashim, Thank you very much for your detailed and thoughtful feedback following your recent stay at Novotel Semarang. We are delighted to know that you enjoyed our convenient location and, most importantly, appreciated the proactive service, smooth communication, and recognition provided by our team as an ALL Accor Platinum Member. It is wonderful to hear that the efforts of our Guest Experience team, from the pre-arrival communication to the efficient check-in and the benefits extended during your stay, contributed to a pleasant experience. Your kind recognition is a great encouragement to our team. We also appreciate your honest comment regarding the age of our rooms. We are pleased that you still found them clean, comfortable, and good value, while your feedback on the condition of our facilities is well noted as we continue our improvement efforts. Thank you for recommending Novotel Semarang. We truly value your loyalty and look forward to welcoming you back for another enjoyable stay in Semarang. Warm regards, I Gede Pratama Suarmandika General Manager Novotel Semarang

Dear Bapak Edwin K., Thank you for sharing your feedback with us. We are delighted to know that you appreciated our perfect location, spacious room, and pleasant environment. However, we sincerely apologize for the inconvenience you experienced with the air conditioning during your stay. We understand how important a comfortable room is, especially when traveling with family, and we regret that our maintenance efforts did not resolve the issue to your satisfaction. Please rest assured that your feedback has been shared with our Engineering team for thorough inspection and corrective action to prevent this from happening again. We truly appreciate your comments, as they help us improve our services. We hope to have the opportunity to welcome you back and provide you with a much more comfortable stay. Warm regards, Adrian H. Utomo General Manager Novotel Semarang

Dear Mr. Edward B., Thank you very much for sharing your kind review following your stay at Novotel Semarang. We are delighted to hear that you enjoyed our convenient location, comfortable and clean room, friendly service, and the variety of our breakfast. Your compliments are truly appreciated and will be shared with our team as encouragement to continue delivering memorable experiences. We also appreciate your feedback regarding the room condition. We understand that some areas are beginning to show their age, and your comments have been noted as we continue to improve and refresh our facilities. Thank you once again for choosing to stay with us. We look forward to welcoming you back for an even better experience in the future. Warm Regards, Adrian H. Utomo Novotel Semarang

Dear Mr. Fairwin A., We are delighted to receive the astonishing rating from you. It is truly wonderful to know that you are satisfied with your experience at our hotel. We hope that your recent stay with us was up to your expectation. We will continue to walk the extra mile and exceed your expectations. Thank you for placing your confidence with Novotel Semarang, all of us are looking forward on welcoming you back at the soonest. Sincerely, Adrian H. Utomo Cluster General Manager Novotel Semarang

Dear Ms. Rana Nabila, Thank you for your perfect rating for Novotel Semarang. We hope that your recent stay with us was up to your expectation. We will continue to walk the extra mile and exceed your expectations. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Looking forward to welcoming you back in the near future. Wishing you have a good day! Best Regards, Adrian H. Utomo Cluster General Manager Novotel Semarang

Dear Bapak Masyhari F. A., Thank you for your perfect rating for Novotel Semarang. We hope that your recent stay with us was up to your expectation. We will continue to walk the extra mile and exceed your expectations. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Looking forward to welcoming you back in the near future. Wishing you have a good day! Best Regards, Adrian H. Utomo Cluster General Manager Novotel Semarang

Dear Mrs. Valencia, Thank you very much for taking the time to share such a thoughtful review following your recent stay with us. We are delighted to know that you had a pleasant experience and that you appreciated our central location, the spacious and comfortable room, as well as the cleanliness and upkeep of our hotel. It is especially rewarding to hear that the blend of classic and modern design contributed positively to your stay. We also sincerely appreciate your constructive feedback regarding the towels and our Wi-Fi service. Your observations are valuable to us. Please accept our apologies that these aspects did not meet your expectations. We have shared your comments with our Housekeeping and Engineering teams, as we are currently reviewing our towel replacement program and continuously working to improve the quality and reliability of our internet connectivity to provide a better guest experience. Thank you once again for your kind recommendation and for highlighting both what you enjoyed and where we can improve. Feedback such as yours helps us continue enhancing our services for all our guests. We truly appreciate your support and look forward to welcoming you back for another comfortable and enjoyable stay in the heart of the city. Best Regards, Adrian H. Utomo, Cluster General Manager

Dear Mr. Lock S. L., Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to know that you enjoyed our convenient location and found the hotel well situated for exploring the city's attractions. At the same time, I would like to sincerely apologize for the discomfort you experienced from mosquito bites while watching the World Cup match in our lounge. This is certainly not the experience we want our guests to have. Please rest assured that we have shared your comments with our Housekeeping and Engineering teams so that additional preventive measures and pest control inspections can be carried out, particularly in our public areas, to minimize the possibility of this happening again. We truly appreciate you bringing this matter to our attention, as guest feedback is invaluable in helping us improve our facilities and services. Thank you once again for choosing to stay with us. We hope to have the opportunity to welcome you back and provide you with a much more comfortable and enjoyable experience on your next visit. Best Regards, Adrian H. Utomo, Cluster General Manager

Dear Bapak Edwin S., Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to know that you enjoyed our breakfast selection, the cleanliness of the bathtub, and the comfort of the hot water facilities. It is always encouraging to hear that these aspects contributed positively to your stay. At the same time, we sincerely appreciate your constructive comments regarding the air conditioning and the condition of our room furnishings. Please accept our apologies that these did not meet your expectations. Your feedback has been shared with our Engineering and Management teams as we continuously work on maintaining our facilities and planning improvements to enhance our guests' comfort and overall experience. Thank you once again for your valuable feedback. We truly appreciate your support and hope to have the pleasure of welcoming you back for an even more enjoyable stay in the future. Sincerely, Adrian H. Utomo Cluster General Manager Novotel Semarang

Dear Mr. Handitya S. Y., Thank you for taking the time to share your feedback and for choosing to stay with us once again. It is truly a pleasure to know that you and your group had another enjoyable stay at Novotel Semarang. We are delighted that you continue to appreciate the comfortable atmosphere and the thoughtful touches that make your visits enjoyable. At the same time, we sincerely appreciate your honest comments regarding the room interior and furnishings. We understand your expectation for a fresher, more contemporary ambiance, and we apologize that this aspect did not fully meet your expectations. Please be assured that your feedback has been shared with our management team as we continue to evaluate and prioritize enhancement plans for our guest rooms and facilities. Insights from our returning guests are especially valuable as they help guide our continuous improvement efforts. Thank you once again for your continued trust and support. We look forward to welcoming you back and providing you with an even more enjoyable experience on your next visit. Warm regards, Adrian H. Utomo Cluster General Manager Novotel Semarang

Dear Mr. Nero P., Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to know that you enjoyed the cleanliness and comfort of your bedroom, as well as the spacious bathroom. It is always rewarding to hear that these aspects contributed to a pleasant stay. We also appreciate your comments regarding our swimming pool. We understand that the size of the pool may feel crowded even with only a few guests using it, and we apologize if this affected your overall experience. Your feedback is valuable and will be taken into consideration as we continue to explore ways to enhance our facilities and guest comfort. Thank you once again for your kind review and constructive feedback. We truly appreciate your support and look forward to welcoming you back for another comfortable and enjoyable stay in the near future. Adrian H. Utomo Cluster General Manager Novotel Semarang

Dear Mr. Jeffery T., Thank you for taking the time to share your feedback. We are truly sorry to learn about the distressing experience you encountered during your stay, and we sincerely apologize for the inconvenience and discomfort it caused. Your description of the incident involving the bedside lamp and the electrical outage is particularly concerning. Please rest assured that the safety and well-being of our guests are our highest priorities. We have immediately shared your comments with our Engineering team to conduct a thorough inspection of the room and investigate the electrical issue to ensure it is addressed promptly and does not reocur. Regarding the television turning on unexpectedly, we understand how unsettling this must have been, especially during the night. We will also investigate this matter carefully to determine its cause. We truly appreciate you bringing these issues to our attention, as your feedback enables us to improve both our facilities and our guests' experience. We sincerely regret that your stay did not reflect the high standards we strive to provide. We hope you will give us another opportunity in the future to restore your confidence and provide you with the safe, comfortable, and enjoyable stay that every guest deserves. Sincerely, Adrian H. Utomo Cluster General Manager Novotel Semarang

Dear Mr. Taj C., Thank you very much for taking the time to share your thoughtful review and for your continued loyalty as an ALL – Accor member. We truly appreciate your trust and are delighted that you chose to celebrate such a special occasion with us. It is wonderful to know that our team was able to make your fiancée's birthday memorable with the cake, personalized decorations, and warm touches. Your kind words about our service, professionalism, and the value we provide are truly encouraging and will be shared with the entire team. We also appreciate your constructive feedback regarding the condition of our hotel. We understand your expectations for a refreshed and more contemporary environment, particularly as a frequent visitor to Semarang. Please be assured that your comments have been shared with our management team, and we continuously evaluate opportunities to enhance our facilities while maintaining the comfort and quality our guests expect from Novotel. Thank you once again for your valuable feedback and continued support. We look forward to welcoming you back on your next visit to Semarang and creating another memorable stay for you. Sincerely, Adrian H. Utomo Cluster General Manager Novotel Semarang

Dear Mr. Tan S. L., Thank you for leaving us with a constructive review. We are truly grateful you chose to stay with us at Novotel Semarang and appreciate your review of your recent stay. In regards to your feedback about the interior, we will certainly look into this for further improvements. My team and I are looking forward to welcoming you back to stay with us again soon. Best Regards, Adrian H. Utomo Cluster General Manager Novotel Semarang