Novotel Semarang 4 stars

Customer review rating (ALL Rating) 4.3/5 136 reviews

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Description

Hotel extras

  • Located in front of Paragon Mall, close to the business district and tourist attractions

  • Only 5 km from Ahmad Yani Airport and 2 km from Tawang Train Station

  • Fitness centre, pool, traditional spa, and kids corner

  • Two international restaurants, club, and 24-hour room service

  • 8 meeting rooms and ballroom, ready to host 1,000 ppl., ideal for business events or weddings

Our accommodation(s)

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Hotel location

Novotel Semarang

Jl. Pemuda 123, Semarang 50132, Central Java, Indonesia
50132 SEMARANG
Indonesia

GPS:-6.978722, 110.414528

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  136 reviews

Customer review rating 4.5/5

Arfiyan S. Couples - Confirmed reviews ALL

I had a wonderful stay at Novotel Semarang. The hotel is in a very convenient location, close to shopping malls and many attractions in the city, making it easy to explore Semarang. The room was clean, spacious, and comfortable, with great facilities. The staff were very friendly, professional, and always ready to help whenever needed. I especially appreciated their warm hospitality. Overall, it was a very pleasant experience, and I would definitely recommend Novotel Semarang to anyone visiting the city. I look forward to staying here again in the future.

Dear Mr. Arfiyan S., We are delighted to receive the astonishing rating from you. It is truly wonderful to know that you are satisfied with your experience at our hotel. We hope that your recent stay with us was up to your expectation. We will continue to walk the extra mile and exceed your expectations. Thank you for placing your confidence with Novotel Semarang, all of us are looking forward on welcoming you back at the soonest. Sincerely, Adrian H. Utomo Cluster General Manager Novotel Semarang

Customer review rating 2.0/5

Charles I. Business - Confirmed reviews ALL

Does not match Novotel standard, very old hotel not maintained

Dear Mr. Charles I., Thank you for taking the time to tell us about your experience at the Novotel Semarang. I am sorry that your stay with us did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem in order to prevent any future recurrence. We appreciate hearing your concerns, and it is our hope that you will grant us the opportunity to better serve you in the near future. Kind Regards Adrian H. Utomo General Manager

Customer review rating 5.0/5

Sanjaya M. W. Business - Confirmed reviews ALL

old hotel but the facility is well maintained. good location and definitely very helpful staff

Dear Bapak Senjaya M. W., Thank you for your perfect rating for Novotel Semarang. We hope that your recent stay with us was up to your expectation. We will continue to walk the extra mile and exceed your expectations. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Looking forward to welcoming you back in the near future. Wishing you have a good day! Best Regards, Adrian H. Utomo Cluster General Manager Novotel Semarang

Customer review rating 4.0/5

Torchio D. Couples - Confirmed reviews ALL

Ideally located, rooms are large and comfortable. Pillows lack firmness, while bed is not up to Novotel standard. On cleanliness, some of the towels were stained, that should not be acceptable. Personnel always nice and ready to help. On breakfast, unfortunately, all hot meals were cold during the first morning but I like the large choice with local cuisine.

Dear Mr. Torchio D., We very much appreciate your comments regarding your stay at the Novotel Semarang. I am glad that you liked the room very much also our services, However, I am disappointed to hear about thepillows and towels situation in the room. Kindly be assured that it has been duly noted for further improvements. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. My team and I hope to have the opportunity to welcome you back to stay with us again soon for a better experience. Sincerely, Adrian H. Utomo Cluster General Manager Novotel Semarang

Customer review rating 4.0/5

Yuyatdi P. Business - Confirmed reviews ALL

Location of the hotel is great easy to go to many places.

Dear Mr. Yuyatdi P., Thank you for your perfect rating for Novotel Semarang. We very much appreciate your feedback regarding your stay at Novotel Semarang. It is always a pleasure to receive positive feedback. I will share this with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adrian H. Utomo Cluster Cluster General Manager Novotel Semarang

Other web-users rate our hotel

  • 142 reviews 9.2/10 Location
  • 301 reviews 6.9/10 Room
  • 317 reviews 9/10 Service
  • 11 reviews 5.7/10 WiFi
  • 158 reviews 6.6/10 Cleanliness
  • 135 reviews 4.9/10 Vibe
  • 93 reviews 8.3/10 Breakfast
  • 11 reviews 8.9/10 Wellness Area

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