Novotel Semarang 4 stars

Customer review rating (ALL Rating) 4.2/5 488 reviews

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Description

Hotel extras

  • Located in front of Paragon Mall, close to the business district and tourist attractions

  • Only 5 km from Ahmad Yani Airport and 2 km from Tawang Train Station

  • Fitness centre, pool, traditional spa, and kids corner

  • Two international restaurants, club, and 24-hour room service

  • 8 meeting rooms and ballroom, ready to host 1,000 ppl., ideal for business events or weddings

Our accommodation(s)

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Hotel location

Novotel Semarang

Jl. Pemuda 123, Semarang 50132, Central Java, Indonesia
50132 SEMARANG
Indonesia

GPS:-6.978722, 110.414528

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  488 reviews

TripAdvisor Rating  4.0/5  1,064 reviews

Certificate of excellence 2023

Good service, and Spacious meeting Room.

TripAdvisor rating 5.0/5

erullu Business - TripAdvisor review

We held an annual national event from the Perpusnas, we chose this hotel because it was indeed the center in the capital of Central Java province. The hotel looks like an old building. But it's perfect for holding a big event here. Because this hotel has several meeting rooms. The service is very good, all friendly staff always greet and smile. I thank Mbak Septi as a sales marketing for handling us. Our Pax is quite large 43 pax and we booked a fullboard meeting for five days. June 3-7, 2024, very suitable for meeting events. We are in the merbabu room. The breakfast is quite complete, the lunch and dinner are okay. But I don't have comb amenities in my room. I have to ask him to the receptionist. So far okay. I trust with Accor group. Excellent service and treatment. good job👍

Dear bapak Erullu, We appreciate you took the time to share your positive experience with us. We are gratefull you chose to place your confidence in us, and for your kind words relating to your recent stay and your loyalty to our brands. We are thrilled you felt that our team has kept all in great condition. The loyalty and passion they have to keep our hotel in top condition is the real secret to our success and we are truly grateful. All of us are looking forward on welcoming you back at the soonest. Best Regards, Pupung Sutisna General Manager

Out-of-date hotel, unfortunate experience

TripAdvisor rating 2.0/5

MarkhamJulson Business - TripAdvisor review

I booked a superior room. There’s nothing superior in the room which is very stained, surfaces are striped and seen best days. Bathroom is not convenient, tabs and toilet seat very bad. There’s an adjustment knob in air-conditioning but still only “on/off” in practice. The worst thing for me is the tobacco smell. This should be non-smoking room and floor but there’s a musty smell all time and also coming from elsewhere. Sad to say but this hotel may have been okay 20 years ago. Many things are not in shape. Perhaps some public areas are okay but that’s enough if your room is a very bad one. Good things are the gym and pool area.

Dear Markham Julson, Thank you for taking the time to tell us about your experience at the Novotel Semarang. I am sorry that your stay with us did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem. We appreciate hearing your concerns, and it is our hope that you will grant us the opportunity to better serve you in the near future. Kind regards, Pupung Sutisna General Manager

Need maintenance

TripAdvisor rating 2.0/5

yummyy2014 Business - TripAdvisor review

Stayed overnight for business trip, the only thing I like only the size of the room. Other that really need more maintenance and improvements. The kettle couldn’t stop itself when it’s boiled. The bathtub couldn’t be used as only the shower worked. Shower gel filled with water, no gel inside. No hand towel. This morning went down for breakfast. I like fruit coffee bread for breakfast. They all were not interesting, the fruit was not fresh, the coffee was horrible (had latte from the machine). The jams OMG… tried mug beans porridge, it was very sweet, bubur ayam was the only food was OK to eat. Many food has finished and no additional from the kitchen (it was only 8)

Dear Yummyy2014, We are truly grateful you chose to stay with us at Novotel Semarang. We appreciate your detailed review of your recent stay. However, I am disappointed to hear about the overall situation about your experience isn't good as well the standard. We will certainly looking for the further improvement. We hope you find our action timely and effective and that we aim to regain your trust accordingly and welcome you back Novotel Semarang on a future stay. Best Regards, Pupung Sutisna, General Manager

Great stay

Customer review rating 4.5/5

Teguh Families - Confirmed reviews ALL

We are very happy to stay with Novotel. The hospitality is amazing. We had problem with the room - as it appears odor from smoking room for some reason can be smell from our room. The front desk provided a solution by switching our room the next day. Good job.

Dear Mr. Teguh D. Darmawan, We very much appreciate your comments regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pupung Sutisna General Manager

Nice staff, good location

Customer review rating 4.0/5

David R. Couples - Confirmed reviews ALL

Having a good welcome at this hotel, friendly staffs, a bit 'old' room but still nice

Dear Mr. David R R., We very much appreciate your comments regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pupung Sutisna General Manager

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Other web-users rate our hotel

  • 227 reviews 9.2/10 Location
  • 599 reviews 7.6/10 Room
  • 906 reviews 9.3/10 Service
  • 10 reviews 6.8/10 WiFi
  • 523 reviews 8.3/10 Food
  • 349 reviews 8.2/10 Cleanliness
  • 337 reviews 8.5/10 Amenities
  • 234 reviews 7.6/10 Breakfast

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