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Novotel Semarang Hotel 4 stars

TripAdvisor rating 4.0/5 946 reviews
Novotel Semarang
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+ 23 Services
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Hotel extras

  • Located in front of Paragon Mall, close to the business district and tourist attractions

  • Only 5 km from Ahmad Yani Airport and 2 km from Tawang Train Station

  • Fitness centre, pool, traditional spa, and kids corner

  • Two international restaurants, club, and 24-hour room service

  • 8 meeting rooms and ballroom, ready to host 1,000 ppl., ideal for business events or weddings

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • AHMAD YANI AIRPORTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
  • Gift shop/newspaper shop
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Services for children
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 10 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available

Hotel location

Novotel Semarang

Jl. Pemuda 123
Semarang 50132
Central Java, Indonesia
50132
semarang
indonesia

Tel: +62243563000

Fax: (+62)24/3584257

Contact email

Check-in from 14h00

Check out up to 12h00

  • TERBOYO BUS STATION :   JL PEMUDA 123

  • By plane

    AHMAD YANI AIRPORT At 7km / 4.35 miles - Shuttle paying

  • By train

    TAWANG RAILWAY At 5km / 3.11 miles

GPS :-6.978722, 110.414528

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Standard Room with 1 Queen Size bed

  • Max. number of persons: 4
  • Area: From 28m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard Room with 2 Single Beds

  • Max. number of persons: 4
  • Area: From 28m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 1 Queen Size bed

  • Max. number of persons: 4
  • Area: From 32m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 2 Single Beds

  • Max. number of persons: 4
  • Area: From 32m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room with 1 Queen Size bed

  • Max. number of persons: 4
  • Area: From 28m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Suite with 1 Queen Size bed

  • Max. number of persons: 4
  • Area: From 72m²
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

SQUARE RESTAURANT

Type of cuisine: International

Photo non contractuelle / Strictly non binding

Featuring open kitchen concept provides your fabulous buffet breakfast. The modern design & excellent service of this outlet give an additional value of a good food.

Lunch

06:00 - 10:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CITRUS RESTAURANT

Type of cuisine: International

Photo non contractuelle / Strictly non binding

For the Western Cuisine Lovers, Citrus is the hotspot in town. With fresh culinary and comprising grilled items as the specialities, the Restaurant offers cozy athmosphere to experience.

Lunch

11:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

16:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Club 123

Photo non contractuelle / Strictly non binding

Enjoy your night in club 123

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 360 m²

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Novotel Semarang

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

4,436 reviews

tripadvisor

TripAdvisor Rating 4.0/5

946 reviews

comfortable stay

Customer review rating 4.1/5

Ingrid S. S. Couples - 02/12/2019 Confirmed reviews ALL

It was very comfortable, and helpful staff

Dear Ingrid Suryanti S., We very much appreciate your feedback regarding your stay at the Novotel Semarang. We are glad to hear that our dynamic staff has delivered a warm service to our loyal guest and fullfiled your needs during your stay with us. I am delighted to share this motivated feedback to all of our staff as we always strive to give our utmost for our guest satisfaction. Look forward to welcoming you back soon Warmest regards, Benjamin Castel General Manager

Mr

Customer review rating 4.1/5

Chandra G. Families - 02/12/2019 Confirmed reviews ALL

Lovely place to stay. Good service. But lack of parking space

Dear Chandra g., We very much appreciate your feedback regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It is our hope that we can keep welcoming you back in the near future for a better service and particularly for parking facility. Sincerely, Benjamin Castel General Manager

an okay experience.

Customer review rating 4.1/5

Tadeus Business - 28/11/2019 Confirmed reviews ALL

Quite good.

Dear Tadeus N., We very much appreciate your comments regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Benjamin Castel General Manager

Not a pleasant stay

Customer review rating 4.1/5

Marco Business - 28/11/2019 Confirmed reviews ALL

Breakfast is soooooo bad and below standard, sorry to say it. Used to like it but now it's way below standard.. Lunch at the restaurant, again below standard, poor quality of meals. Do you change your Chef ????

Dear Marco S., Thank you for taking the time to tell us about your experience at the Novotel Semarang. I am sorry that your stay with us did not meet your expectations; please allow me to express my sincerest apologies. I have shared this comment regarding food quality and taste to our chef. We have also a standard to be looked up for to always provide the utmost quality to our guest. Please rest assured that we are taking the appropriate measures to address the problem in order to prevent any future recurrence. We appreciate hearing your concerns, and it is our hope that you will grant us the opportunity to better serve you in the near future. Warm regards, Benjamin Castel General Manager

The location is great, but needs renovation.

Customer review rating 4.1/5

Hani Solo - 26/11/2019 Confirmed reviews ALL

This hotel is in a great location in city center, close to everything. But unfortunately the buildings need some renovations. Some furnitures, carpets, wash basin, etc in my room need to be renovated in my opinion. Food was okay.

Dear Hani Nurbiantoro S., Thank you for having your valuable time to write us a feedback regarding your recent stay at Novotel Semarang. We do really appreciate for your constructive feedback regarding our building renovation. We are under going for our asset maintenance in inside and outside building including all the facilities and furnitures that we provide in guest room from the highest to the lowest floor. We are thanking you for your kind understanding and it is our hope that we can keep welcoming you back in the near future. Kindest regards, Benjamin Castel General Manager

First time in Semarang

Customer review rating 4.1/5

Kenny M. Business - 25/11/2019 Confirmed reviews ALL

Good experience, very helpful & friendly staff & great location

Dear Kenny M., Thank you for sharing your recent stay experience with us. It is delightful for us to learn that you were enjoying your stay with us. I will ensure this positive feedback is conveyed to all of our staff as our encouragement to continuoulsly give our utmost for our loyal guest. We look forward to welcoming you back in the near future. Kindest regards, Benjamin Castel General Manager

Very good hotel

Customer review rating 4.1/5

Victor C. Business - 24/11/2019 Confirmed reviews ALL

+ clean rooms, very friendly staff, good lounge, nice hotel, menu in restaurant is OK - too many mosquitos in the lounge area. Please fumigate periodically

Dear Victor C., Thank you for having your valuable time to sahre your staying experience with us. It is our great pleasure to receive a positive feedback for the warmness services of our staff. Meanwhile, I have shared your comment regarding some mosquitos in our restaurant area and our concern department has taken a note very well to have a special fogging treatment continuously. Once again, Thank You for your constructive feedback and it is our hope to better serve you in the near future. Warmest Regards, Benjamin Castel General Manager
Customer review rating 4.1/5

Joki Business - 23/11/2019 Confirmed reviews ALL

Everything is good but need improvement on gym towel. Too hard, not soft enough and the smell is not fresh for me.

Dear Joki R R., We very much appreciate your feedback regarding your stay at the Novotel Semarang. I have shared this comment to our concern department and they have taken the note to give more attention for the gym towel's hygiene. Once again, thank you for your constructive feedback and it is our hope that we can give you a better service in the near future. Kindest regards, Benjamin Castel General Manager
Customer review rating 4.1/5

Anonymous Families - 22/11/2019 Confirmed reviews ALL

thank a tons to tya n team for ur excellent service

Dear Deddy G., Thank you for having your valuable time to share your recent stay experience with us. We are pleased to receive such a motivated feedback especially from our loyal guest. I will ensure this special recognition and appreciation will be conveyed to our team especially Thya and her team who have delivered a great service and make your stay evven more delighted and enjoyable. Look forward to welcome you back soon. Warmest regards, Benjamin Castel General Manager

Richard T.

Customer review rating 4.1/5

Richard T. Business - 22/11/2019 Confirmed reviews ALL

I have been traveling to Semarang for the past 20 years. So far only stay either only Novotel or Crown plaza (today PO hotel) . Except the hotel is too old with the bed a bit changing shape and the wooden floor some forming up. The rest is Perfect.

Dear Mr. T. Aik C., Thank you for always choosing Novotel Semarang as your most preferred accommodation while visiting Semarang. We are depeply grateful for your loyalty to our hotel and we are thrilled to learn that you were enjoying your stay with us for the past 20years. Meanwhile, we are under progressing for maintenance project in our certain area in inside and outside buiding but the main focus is for room refreshement from our highest to the lowest floor. We do highly appreciate for your constructive feedback and it is our hope that we can keep welcoming you back to better serve you in the near future. Warmest regards, Benjamin Castel General Manager

Good

Customer review rating 4.1/5

Orin .. Friends - 20/11/2019 Confirmed reviews ALL

(-) AC is not cold .. (+) late check out fast respond friendly staff

Dear Mrs. Riny W., Thank you for having your valuable time you share us your recent stay experience at Novotel Semarang. I have shared this constructive feedback particularly the consistency of the air conditioner to our concern department and please rest assure that we have taken a proper action to address the problem. Meanwhile, we are also very gald to learn that the responsiveness and friendliness of our staff made your stay even more enjoyable. Once again, thank you for your feedback and It is our hope that we could better serve you in the future. Our kindest regards, Benjamin Castel General Manager

Bad shower

Customer review rating 4.1/5

M. Solo - 19/11/2019 Confirmed reviews ALL

It gets cold when you turn the shower to hot water, vice versa.

Dear M., Thank you for taking the time to tell us about your experience at the Novotel Semarang. I am sorry that your stay with us did not meet your expectations. Please allow me to express my sincerest apologies. I have shared this constructive feedback regarding the water temperature consistency in your room and our team has taken the proper action to address the problem. Once again, thank you for your feedback and it is our hope that we can better serve you in the near future. Warm regards, Benjamin Castel General Manager

Disappointing

Customer review rating 4.1/5

12iv4i Business - 18/11/2019 Confirmed reviews ALL

Room, facility and food are poor compared to other cheaper hotels around.

Dear Rivai, Thank you for taking the time to tell us about your experience at the Novotel Semarang. I am sorry that your stay with us did not meet your expectations. At Novotel, we strive to provide a superior service for every customer, Therefore, your feedback is very important to us. Please rest assured that we will have a reviewed regarding the room you have stayed and also our food qquality as well ass variety. We appreciate hearing your concerns, and it is our hope that you will grant us the opportunity to better serve you in the near future. Kind regards Benjamin Castel General Manager

Best of the best hotel

Customer review rating 4.1/5

Bung A. Business - 14/11/2019 Confirmed reviews ALL

All the staff of reception is very friendly, really helpful and give the great service. Especially Tia Septiana as a Duty Manager very friendly and give me the best view in my room. The food at the restaurant is really good and the staff of the restaurant have a great service and helpful. Overall is perfect to stayed in Novotel Semarang feels like home .

Dear Bung A., Thank you for choosing Novotel Semarang as your preferred accommodation in Semarang. We are delighted to learn that you had an enjoyable stay with us. Our main target is to make all of our guest feel welcome like at their own home everytime they stay here to represent the true service of Novotel Semarang. It is truly such an honour for us to know that our duty manager Tya Septiana could deliver a very warm and friendly service to our loyal guest. I will ensure your kind recognition will be conveyed to her directly. Once again, thank you for your positive feedback. Look forward to welcoming you back in the near future. Our Warmest Regards, Benjamin Castel General Manager

The best Novotel experience ever

Customer review rating 4.1/5

Henri L. Couples - 14/11/2019 Confirmed reviews ALL

We had VIP treatment from the first day until check out.

Dear Mr. Henri L., Thank you for your valuable time to share your staying experience at Novotel Semarang. It is our greatest pleasure to know that you had the best experience from us which is shown the true service of Novotel Semarang. The comfortness of our guest is our main focus while delivering service. We are looking forward to welcoming you back in the near future Our kindest regards, Benjamin Castel General Manager

Room 319 need improvement

Customer review rating 4.1/5

Lisa Business - 11/11/2019 Confirmed reviews ALL

1. The water hose of bidet, the water hose is bloated and causing spray when it's put on it;s place. 2. The light is too dim and the color is yellow. The sunlight didn't help much cause the mirror location is too far from it. 3. The mirror placing is not adjusted to the power outlet thus i have difficulties when flat iron my hair.

Dear Mrs. Lisa Tri U., Thank you for taking your valuable time to share your recent stay experience with us. We do really appreciate for hearing your concern for the 3 points you have mentioned in room 319 that you were staying in. We deeply regret for the inconvenience you encountered during your stay with us and I will surely share this constructive feedback to our concern department in order to take a prompt corrective action to prevent the future recurrence. Once again, thank you for your feedback and it is our hope that we can better serve you in the near future. Warmest regards, Benjamin Castel General Manager

awesome

Customer review rating 4.1/5

Saing S. Business - 10/11/2019 Confirmed reviews ALL

View from the room 610 is nice n spacious n clean. Nice hotel, near from mall. Satisfying service n friendly staff

Dear Mr. Saing S., We are glad to learn that you were enjoying the view of Semarang city center from your room. It is our greatest pleasure for being able to deliver the warmness and friendliness of our services to all our loyal guest which represent the true service of Novotel Semarang. I am excited to share this heartful feedback to our entire team as our encouragement to continuously improve the quality of our services and facilities. We are looking forward to keep welcoming you soon. Warmest regards, Benjamin Castel General Manager

A bit of hiccup, but okay

Customer review rating 4.1/5

Timothy Families - 10/11/2019 Confirmed reviews ALL

The welcome is acceptable, regarding there was 3 groups of tourist check in at the same time. However, breakfast do need attention. Especially for the freshness looking of the fruits and the cooked food.

Dear Mr. Timothy Junius S., Thank you for taking your valuable time to share us your experience in Novotel Semarang with us. We do really appreciate each of our guest feedback and I will share this regarding the breakfast quality to our concern department in order to make our high food quality served keep on track. Once again, thank you for your feedback and it is our hope that we can better serve you in the near future. Sincerely, Benjamin Castel General Manager

Service excellence but hotel condition needs workout

Customer review rating 4.1/5

Nas Business - 09/11/2019 Confirmed reviews ALL

My first stay at Novotel two years ago was satisfying. The room was well maintained, amenities were complete. Outside room was clean. This time it was a bit disappointed. The carpet at hallway smell bad, this was a major bad point. The amenities had no conditioner, it's on request as said so. Although so, the room and furniture was clean and breakfast was still delicious as my first time stay.

Dear Mrs. M., We very much appreciate your review regarding your stay at the Novotel Semarang. We are very glad to learn that you were satisfied with your room and breakfast experience. There is nothing we can proud of beside the joyfulness of our loyal guest. Meanwhile, we are also regret for the inconvenience regarding the carpet in the hallway corridor of the room which occurs an unpleasant smell. Please rest assured that I will share this comment to our concern department and we will surely take a necessarily corrective action. Thank you again for sharing your experience, and we hope your next visit will be even better than the previous one. Kind regards, Benjamin Castel General Manager

Satisfying

Customer review rating 4.1/5

Irawati Business - 08/11/2019 Confirmed reviews ALL

This Hotel is strategic place, close to the city center, on the opposite site is the mall Paragon.

Dear Mrs. Irawati J., Thank you for choosing Novotel Semarang as your preferred accomodation in Semarang. Our strategic location is one of the main selling point for our hotel yet all of our clients are oftenly take this advantage to do both either for leisure and business. We do really appreciate for your positive feedback. Looking forward to welcoming you back soon in the near future. Sincerely, Benjamin Castel General Manager
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