Novotel Semarang

Novotel Semarang 4 stars

Customer review rating (ALL Rating) 4.2/5 989 reviews

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Description

Hotel extras

  • Located in front of Paragon Mall, close to the business district and tourist attractions

  • Only 5 km from Ahmad Yani Airport and 2 km from Tawang Train Station

  • Fitness centre, pool, traditional spa, and kids corner

  • Two international restaurants, club, and 24-hour room service

  • 8 meeting rooms and ballroom, ready to host 1,000 ppl., ideal for business events or weddings

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Novotel Semarang

Jl. Pemuda 123, Semarang 50132, Central Java, Indonesia
50132 SEMARANG
Indonesia

Telephone +62 24 3563000

Fax +62 24 3584257

  • TERBOYO BUS STATION:  JL PEMUDA 123

  • By plane

    AHMAD YANI AIRPORT At 7km / 4.35 miles - Shuttle paying

  • By train

    TAWANG RAILWAY At 5km / 3.11 miles

GPS:-6.978722, 110.414528

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  989 reviews

TripAdvisor Rating  4.0/5  1,027 reviews

Good food

Customer review rating 4.0/5

Lina Business - Confirmed reviews ALL

Friendly front office staff, comfort room, tasty food and everything seems in excellent portion

Dear Ibu Lina H., We very much appreciate your comments regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gunawan Widodo General Manager

Good stay, Satisfaction Services, well located, need improve for food

Customer review rating 4.0/5

Johanes Families - Confirmed reviews ALL

Nice place to stay with excellent services, need improve for variation of food on breakfast

Dear Mr. Johanes J., We very much appreciate your comments regarding your stay at the Novotel Semarang. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon. Kind regards Gunawan Widodo General Manager

Did not meet expectations

Customer review rating 2.5/5

Fred Couples - Confirmed reviews ALL

We moved rooms and were offered a third room but decided to check-out after three days. Staff were polite and helpful but overall condition of the hotel and rooms was lacking.

Dear Frederick G., Thank you for taking the time to tell us about your experience at the Novotel Semarang. I am sorry that your stay with us did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem in order to prevent any future recurrence. We appreciate hearing your concerns, and it is our hope that you will grant us the opportunity to better serve you in the near future. Kind regards Gunawan Widodo General Manager

Good stay

Customer review rating 4.0/5

Rendy Business - Confirmed reviews ALL

Pros: The location is good. The room and common area of the hotel is clean. Cons: Shower head needs cleaning. Some of the tips are blocked by water scales.

Dear Mr. Rendy S., We very much appreciate your review regarding your stay at the Novotel Semarang. It is always a pleasure to receive feedback. I will share your assessment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better than the previous one. Kind regards, Gunawan Widodo General Manager

Great location, poor quality.

Customer review rating 1.5/5

Rama P. Business - Confirmed reviews ALL

Pro's - great location. Con's - tiny parking area. - old interior design. - old and tiny television. - dirty bathroom with some cracking around the bathub area. - breakfast same as a 2 stars hotel (below expectation as a 4 stars hotel). - they dont have a evening tea time for an accor member. - fridge was broken.

Dear Mr. Rama P., Thank you for taking the time to tell us about your experience at the Novotel Semarang. I am sorry that your stay with us did not meet your expectations. please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service for every customer. therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem in order to prevent any future recurrence. We appreciate hearing your concerns, and it is our hope that you will grant us the opportunity to better serve you in the near future. Kind regards Gunawan Widodo General Manager

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