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Novotel Semarang Hotel 4 stars

Customer review rating 4.1/5 5,173 reviews

ALLSAFE approved hotel

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Novotel Semarang
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+ 23 Services

Hotel extras

  • Located in front of Paragon Mall, close to the business district and tourist attractions

  • Only 5 km from Ahmad Yani Airport and 2 km from Tawang Train Station

  • Fitness centre, pool, traditional spa, and kids corner

  • Two international restaurants, club, and 24-hour room service

  • 8 meeting rooms and ballroom, ready to host 1,000 ppl., ideal for business events or weddings

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • AHMAD YANI AIRPORTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
  • Gift shop/newspaper shop
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Babysitting on request
Catering
  • BreakfastPaying
  • 2 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 10 Meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available

Hotel location

Novotel Semarang

Jl. Pemuda 123
Semarang 50132
Central Java, Indonesia
50132 semarang
indonesia

Tel: +62243563000

Fax: (+62)24/3584257

Check-in from 14h00

Check out up to 12h00

  • TERBOYO BUS STATION :  JL PEMUDA 123

  • By plane

    AHMAD YANI AIRPORT At 7km / 4.35 miles - Shuttle paying

  • By train

    TAWANG RAILWAY At 5km / 3.11 miles

GPS :-6.978722, 110.414528

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Standard Room with 1 Queen Size bed

Accessible room
  • Max. number of persons: 4
  • Area: From 28 / 301 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard Room with 2 Single Beds

Accessible room
  • Max. number of persons: 4
  • Area: From 28 / 301 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 1 Queen Size bed

Accessible room
  • Max. number of persons: 4
  • Area: From 32 / 344 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 2 Single Beds

Accessible room
  • Max. number of persons: 4
  • Area: From 32 / 344 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room with 1 Queen Size bed

Accessible room
  • Max. number of persons: 4
  • Area: From 28 / 301 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

SQUARE RESTAURANT

Type of cuisine: International

Featuring open kitchen concept provides your fabulous buffet breakfast. The modern design & excellent service of this outlet give an additional value of a good food.

Lunch

06:00 - 10:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CITRUS RESTAURANT

Type of cuisine: International

For the Western Cuisine Lovers, Citrus is the hotspot in town. With fresh culinary and comprising grilled items as the specialities, the Restaurant offers cozy athmosphere to experience.

Lunch

11:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

16:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Club 123

Non contractual photo

Enjoy your night in club 123

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 360

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Novotel Semarang

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

5,173 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,001 reviews

Nice place but it's too noisy

Customer review rating 3.0/5

Dini Families - 19/04/2021 Confirmed reviews ALL

I'm stay at 806 room number. Its very noisy. I Heard the sound of water from rooftop at 2AM.

Dear Ibu Ardini Nurlita Retnaning P., Thank you for taking the time to tell us about your experience at the Novotel Semarang. I am sorry that your stay with us did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem in order to prevent any future recurrence and we have take a note to allocate a better and more quite room for your next stay with us. It is our hope that you will grant us the opportunity to better serve you in the near future. Kind regards Dodit Hapsoro General Manager

Very Well located

Customer review rating 3.0/5

Lasmini Families - 18/04/2021 Confirmed reviews ALL

Average service and cleanliness

Dear Bapak Dwi H., Thank you for taking the time to tell us about your experience at the Novotel Semarang. I am sorry that your stay with us did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem in order to prevent any future recurrence. It is our hope that you will grant us the opportunity to better serve you in the near future. Kind regards Dodit Hapsoro General Manager

well located

Customer review rating 4.0/5

S. Business - 17/04/2021 Confirmed reviews ALL

i'm member of accor plus since 6 year ago, the services and facilities is good, but last time i stay in novotel, i got bad experience with AC, the Air conditioning not running well, it does'nt work well, not cold as usual.....sometimes hot...please prepare the AC, I already told about Ac to your staff so many time..... but everything i got from the hotel is good, Only The AC,.....

Dear Ibu S., Thank you for taking the time to tell us about your experience at the Novotel Semarang. We do regret for the inconvenience you encountered during your stay with us due to the air conditioner was not running well. Please rest assured that we have raised this matter to our department concern and we have taken an appropriate measures to address the problem in order to prevent any future recurrence. Once again, thank you for your constructive feedback and it is our hope that you will grant us the opportunity to better serve you in the near future. Kind regards Dodit Hapsoro General Manager

Well located, good stay

Customer review rating 3.5/5

Ruth Families - 16/04/2021 Confirmed reviews ALL

But we are disappointed for the breakfast, for all food were served cold and the taste of the food should be improved as most of tastes bland

Dear Bapak Djinarto G., Thank you for taking the time to tell us about your staying experience with us at the Novotel Semarang. We do regret you have encountered the unfortunate experience from our breakfast. This matter has been raised to our concern department to serve our valued guest a better taste of the food. At Novotel, we strive to provide a superior service for every customer; therefore, your feedback is very important to us. It is our hope that you will grant us the opportunity to better serve you in the near future. Kind regards Dodit Hapsoro General Manager

General Comments

TripAdvisor rating 3.0/5

pitterling Business - 15/04/2021 TripAdvisor review

The time during the pandemic should be used to upgrade the condition of the rooms. Furthermore, the supervisors should be instructed to train the stall probably and not sitting in the smoking area waiting that the working time is over for them. The service team during breakfast is very friendly and trying the best they can to fulfill the customers expectation - this excludes the Manager for this team who was never seen during our last four stays which was close to 4 weeks.

Although the hotel and interior is already a bit aged, my stay overall was good specifically during this Corona period

Customer review rating 4.0/5

Soenke G. Business - 14/04/2021 Confirmed reviews ALL

well, located, good stay, friendly staff, good Corona protocol, clean

Dear Bapak Soenke g., We very much appreciate your comments regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better than the previous one. Sincerely, Dodit Hapsoro General Manager

Strategic location

Customer review rating 4.0/5

Jim Business - 13/04/2021 Confirmed reviews ALL

Strategic location near Paragon Semarang and DP mall

Dear Ibu Ellen Angerani G., We very much appreciate your comments regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better than the previous one. Sincerely, Dodit Hapsoro General Manager

Well Located

Customer review rating 3.0/5

M F. Business - 13/04/2021 Confirmed reviews ALL

Air Conditioning in my Room (510) not so good

Dear Bapak Muhammad F., Thank you for taking the time to tell us about your experience at the Novotel Semarang. I am sorry that your stay with us did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service for every customer; therefore, your feedback is very important to us. Please rest assured that our department concern has taken a measure to fix the air conditioner in your previously stayed room 510 and we will take a special note to allocate a better room for your next stay with us. Once again, thank you for your feedback and it is our hope that you will grant us the opportunity to better serve you in the near future. Kind regards Dodit Hapsoro General Manager

Nice serving

Customer review rating 5.0/5

Sutriyono Families - 12/04/2021 Confirmed reviews ALL

Very polite to the customer.

Dear Bapak Sutriyono, We very much appreciate your comments regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

Good Location

Customer review rating 4.0/5

Gembong Families - 12/04/2021 Confirmed reviews ALL

Good location, mall is a cross the street. Gym and swimming pool is okay. Breakfast is good enough. Room is well maintained. Need to renovate bath room, shower is better than bathtub nowdays.

Dear Bapak Gembong Mohammad A., We very much appreciate your comments regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better than the previous one. Sincerely, Dodit Hapsoro General Manager

Luxurious Room at Discounted Price with Health Protocol

Customer review rating 4.5/5

Handika P. Couples - 10/04/2021 Confirmed reviews ALL

I booked superior room at Novotel through Traveloka at discounted price. And the room was luxurious, spacious, complete facilities, and so comfortable. Also, Novotel put high attention on "Health Protocol" by putting Disinfected Label when we first open the room, marked pathway through the lobby, hygienic set for elevator operations, and so on. Location is very strategic and suitable for our itinerary, e.g. Lawang Sewu, Toko Oen, and some street foods.

Dear Bapak Handika P., We very much appreciate your comments regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better than the previous one. Sincerely, Dodit Hapsoro General Manager

need renovation , things like bathroom, bed sheet, wooden floor, carpet, etc

Customer review rating 2.5/5

Sugiono D. Families - 07/04/2021 Confirmed reviews ALL

smoking floor has very strong odour, refrain to assign a room on that floor for family with kid when not requested

Dear Bapak Soegiono d., Thank you for taking the time to tell us about your experience at the Novotel Semarang. I am sorry that your stay with us did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem in order to prevent any future recurrence. We appreciate hearing your concerns, and it is our hope that you will grant us the opportunity to better serve you in the near future. Kind regards Dodit Hapsoro General Manager

Nice hotel at the heart of Semarang

Customer review rating 4.5/5

Firstian A. Families - 07/04/2021 Confirmed reviews ALL

The very well personal touch by the staff by giving cake in the room. During the peak season, we still managed to feel calmed and cozy. Breakfast got a lot of upgrades since my last stay in January 2021, and the service quite reliable, mean that I never have to wait so long in getting my omelet.

Dear Firstian K A., We very much appreciate your comments regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better than the previous one. Sincerely, Dodit Hapsoro General Manager

Good stay

Customer review rating 4.5/5

Iwan A. Families - 06/04/2021 Confirmed reviews ALL

Well located near mall, friendly employees and delicious breakfast.

Dear Iwan A., We very much appreciate your comments regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better than the previous one. Sincerely, Dodit Hapsoro General Manager

Hotel is very old, not a novotel standard

Customer review rating 1.5/5

Edward A. Business - 06/04/2021 Confirmed reviews ALL

During check in have bad experienced, front office asked me to fill form of my personal detail (it should be there since i’m member), after he checked. My data appear. In the elevator it clearly mentioned only 4 people allowed, after we came in, hotel staff let other 3 guests to share the elevator. Our room is not clean, lots of dust and stain on our bed. Bathroom also miserable, lot of crack on wall and mold. Aircon is not cold. Asked for extra pillow, they do not have it. Asked for room change they allow it tomorrow (the second room is much clean). We requested additional bottled water but front office said it chargeable, we agree to it but until checkout it never came.

Dear Bapak Edward A., Thank you for taking the time to tell us about your experience at the Novotel Semarang. I am sorry that your stay with us did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem in order to prevent any future recurrence. We appreciate hearing your concerns, and it is our hope that you will grant us the opportunity to better serve you in the near future. Kind regards Dodit Hapsoro General Manager

good service

Customer review rating 3.5/5

Adytya N. Business - 06/04/2021 Confirmed reviews ALL

very difficult to find parking spot, need more speed on wifi connection

Dear Bapak Adytya, Thank you for taking the time to tell us about your experience at the Novotel Semarang. I am sorry that your stay with us did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem in order to prevent any future recurrence. We appreciate hearing your concerns, and it is our hope that you will grant us the opportunity to better serve you in the near future. Kind regards Dodit Hapsoro General Manager

Good stay

Customer review rating 4.5/5

Iwan R. S. Families - 05/04/2021 Confirmed reviews ALL

Service satisfaction

Dear Bapak Iwan R., We very much appreciate your comments regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

Efficiently run, good value for money

Customer review rating 4.5/5

Oma B. Solo - 04/04/2021 Confirmed reviews ALL

Legendary Indonesian hospitality. Thank you for upgrading me to a suite. The internet speed could be improved. One or two nutritious vegetarian options would be welcome (no pizza or pasta, but rather lentil and steamed vegetables), also an option to white rice (nasi merah or basmati) would be good. Very good buffet breakfast. Impeccable COVID 19 protocol in place. Congratulations, I will be back.

Dear Omar B., We very much appreciate your comments regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better than the previous one. Sincerely, Dodit Hapsoro General Manager

Heart of Semarang, few steps from Lawang Sewu

TripAdvisor rating 5.0/5

Firstian K 04/04/2021 TripAdvisor review

We got surprise cake in our room, really didn't expect it at all. The hotel area vibes quite busy but still manageable. The health protocol and hygiene is well maintained. The location also perfect in the heart of Semarang. The food option during breakfast time getting better compared to months before, still in pandemic times. Rooms quite old but clean. I just have good recognition for this hotel and definitely will come back soon, hopefully in a better time.

Old hotel but well maintain

TripAdvisor rating 4.0/5

Fennyarief 02/04/2021 TripAdvisor review

Stayed in Novotel Semarang for transit, and chosed this hotel because I am accorplus member, however seems like the staff does not recognised accorplus member here. I didnt receive any member benefit throughout my stays here. Hotel is wellmaintained, and housekeeping quickly response to our needs. Breakfast is very standard and doesnt represent 4* hotel.

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