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Novotel Semarang Hotel 4 stars

Customer review rating 4.1/5 5,297 reviews

ALLSAFE approved hotel

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Novotel Semarang
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+ 21 Services

Hotel extras

  • Located in front of Paragon Mall, close to the business district and tourist attractions

  • Only 5 km from Ahmad Yani Airport and 2 km from Tawang Train Station

  • Fitness centre, pool, traditional spa, and kids corner

  • Two international restaurants, club, and 24-hour room service

  • 8 meeting rooms and ballroom, ready to host 1,000 ppl., ideal for business events or weddings

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • AHMAD YANI AIRPORT Paying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM Paying
  • Laundry
  • Gift shop/newspaper shop
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Babysitting on request
Catering
  • Breakfast Paying
  • 2 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 10 Meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available

Hotel location

Novotel Semarang

Jl. Pemuda 123
Semarang 50132
Central Java, Indonesia
50132 semarang
indonesia

Tel: +62243563000

Fax: (+62)24/3584257

Check-in from 14h00

Check out up to 12h00

  • TERBOYO BUS STATION :  JL PEMUDA 123

  • By plane

    AHMAD YANI AIRPORT At 7km / 4.35 miles - Shuttle paying

  • By train

    TAWANG RAILWAY At 5km / 3.11 miles

GPS :-6.978722, 110.414528

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our restaurants and bars

CITRUS RESTAURANT

Type of cuisine: International

For the Western Cuisine Lovers, Citrus is the hotspot in town. With fresh culinary and comprising grilled items as the specialities, the Restaurant offers cozy athmosphere to experience.

SQUARE RESTAURANT

Type of cuisine: International

Featuring open kitchen concept provides your fabulous buffet breakfast. The modern design & excellent service of this outlet give an additional value of a good food.

Club 123

Enjoy your night in club 123

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 360 m²

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Novotel Semarang

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

5,297 reviews

TripAdvisor Rating 4.0/5

1,012 reviews

Old but comfort

Customer review rating 4.0/5

Anonymous Business - 21/09/2021 Confirmed reviews ALL

Hotel cukup nyaman, tapi sepertinya about time to do renovasi.

well located and very good hospitality

Customer review rating 3.5/5

Tiorisna Business - 15/09/2021 Confirmed reviews ALL

Well located and all the staff give very good services

Dear Ibu Tiorisna Sihotang, We very much appreciate your comments regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better than the previous one. Sincerely, Dodit Hapsoro General Manager

Good stay amd hospitality

TripAdvisor rating 5.0/5

rifqybroody 15/09/2021 TripAdvisor review

Best location, near shopping center, best hospitality, very helpful and great staff, breakfast was good, wifi connection was good and there’s a charging port for your electric car at the basement carpark which is great.

Not felt expected

Customer review rating 3.5/5

Wifra I. F. Solo - 11/09/2021 Confirmed reviews ALL

One day before arrival, I confirmed that I would be at the hotel at 2 pm. I arrived at 3 pm and it seemed the room was not available yet. Took time for the check in process. The keycard was written 708, but I was checked in at room 327. I felt unexpected, didn't experience Priority check in as a member of Le Club Accor Hotels. Despite the lack of convenience at the check in, overall my stay was good.

Dear Ibu Wifra Indah F., Thank you for taking the time to tell us about your experience at the Novotel Semarang. I am sorry that your stay with us did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem in order to prevent any future recurrence. We appreciate hearing your concerns, and it is our hope that you will grant us the opportunity to better serve you in the near future. Kind regards Dodit Hapsoro General Manager

Good stay

Customer review rating 4.0/5

Henry Business - 11/09/2021 Confirmed reviews ALL

Stay for 2 nights, strategic location, near my clients. Good staff, little bit worries about the parking space (limited space), specially when back to the hotel late at night.

Dear Bapak Henry L., We very much appreciate your comments regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better than the previous one. Sincerely, Dodit Hapsoro General Manager

Novotel Semarang

Customer review rating 4.0/5

Hery Business - 09/09/2021 Confirmed reviews ALL

Good service but the room is old, especially the bath room. Need renovation.

Dear Bapak Herytoh, We very much appreciate your comments regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better than the previous one. Sincerely, Dodit Hapsoro General Manager

Very well located and good stay

Customer review rating 4.0/5

Tri S. Business - 06/09/2021 Confirmed reviews ALL

Novotel Semarang is located in the sentral of semarang, the room is a little bit old and need some repair, particularly in the bathroom. The restaurant and bar in the ground floor is the best part, with the friendly staff.

Dear Bapak Tri S., We very much appreciate your comments regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

Not so bad

Customer review rating 3.0/5

A. Families - 05/09/2021 Confirmed reviews ALL

As a Platinum member i didn't get better experience than before. Ex. i didn't get priority welcome nor welcome gift etc

Dear Bapak Alam A., Thank you for taking the time to tell us about your experience at the Novotel Semarang. I am sorry that your stay with us did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem in order to prevent any future recurrence. We appreciate hearing your concerns, and it is our hope that you will grant us the opportunity to better serve you in the near future. Kind regards Dodit Hapsoro General Manager

Good hotel

Customer review rating 4.0/5

Vida A. Business - 30/08/2021 Confirmed reviews ALL

It's a nice place to stay

Dear Vida A., We very much appreciate your comments regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit Hapsoro General Manager

Good ambience

Customer review rating 4.5/5

Rais Couples - 22/08/2021 Confirmed reviews ALL

It was good

Dear Bapak Rais A., We very much appreciate your comments regarding your stay at the Novotel Semarang. It is always a pleasure to receive positive feedback. This feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better than the previous one. Sincerely, Dodit Hapsoro General Manager

good location

Customer review rating 4.0/5

Paul Business - 19/08/2021 Confirmed reviews ALL

Every times my business trip , this Hotel Novotel Semarang was my second choice ( first choice is IBIS Semarang ). Location was great, near by have a mini market and some good restaurant also. This times i get shock , why because i'm a member of Accor but they surver me the welcome fruit is spoil ;( ( i have photo by i would share on here , sorry ). I suggest to maneger of this Novotel Semarang should take some times for QC checking, because this is my first times choice Novotel but first time already give me BAD image so i think my next Business trip ( every month 1 or 2 times ) i would stay at this hotel..... Pls forgot my comment

Dear Mr. Huat Gan B., Thank you for taking the time to tell us about your experience at the Novotel Semarang. I am sorry that your stay with us did not meet your expectations. Please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem in order to prevent any future recurrence. We appreciate hearing your concerns, and it is our hope that you will grant us the opportunity to better serve you in the near future. Kind regards Dodit Hapsoro General Manager

well located, reasonable pirce

Customer review rating 4.0/5

Ricky ". S. Families - 18/08/2021 Confirmed reviews ALL

value for money in pandemic

Dear Bapak Ricky S., Thank you for having your valuable time to share us your feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better than the previous one. Sincerely, Dodit Hapsoro General Manager

Well located n good hospitality.

Customer review rating 4.5/5

Robert S. Families - 18/08/2021 Confirmed reviews ALL

Despite PPKM, this stay at novotel smg has been enjoyable n practical. Will definirely stay there again.

Dear Bapak Robert s., Thank you for having your valuable time to share us your feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better than the previous one. Sincerely, Dodit Hapsoro General Manager

Good located

Customer review rating 3.0/5

Teguh Business - 17/08/2021 Confirmed reviews ALL

Several times stay in this hotel looks like some facility was improved and renovated, but unfortunately my room AC wasn't cold enough, can say warm not cold enough, due was late night already wasn't a time to call.

Dear Bapak Teguh S., Thank you for taking the time to tell us about your experience at the Novotel Semarang. I am sorry that your stay with us did not meet your expectations. At Novotel, we strive to provide a superior service for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem in order to prevent any future recurrence. It is our hope that you will grant us the opportunity to better serve you in the near future. Kind regards Dodit Hapsoro General Manager

Good Service

Customer review rating 4.5/5

Anonymous Business - 29/07/2021 Confirmed reviews ALL

I have stayed many times at Novotel Semarang since 2010. I am always very satisfied with the room and service by the hotel staff.

Dear John K S., Thank you for your loyalty to Novotel Semarang. It is always a pleasure to receive a beautiful comment from our loyal guest. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for staying with us and we look forward to welcoming you back soon. Sincerely, Dodit Hapsoro General Manager

General Comments

TripAdvisor rating 3.0/5

pitterling Business - 15/04/2021 TripAdvisor review

The time during the pandemic should be used to upgrade the condition of the rooms. Furthermore, the supervisors should be instructed to train the stall probably and not sitting in the smoking area waiting that the working time is over for them. The service team during breakfast is very friendly and trying the best they can to fulfill the customers expectation - this excludes the Manager for this team who was never seen during our last four stays which was close to 4 weeks.

Dear Pitterling, My team and I would like to deliver our gratitude to you for being our loyal long stay guest and always trusting us, Novotel Hotel Semarang as your preferred accommodation. We do really appreciate for your awareness to our room facility in which our management team are still undergoing a project for its improvement gradually. Afterwards, Thank you for your constructive feedback pertaining to the hotel staff and also the services in the breakfast. This comment will surely be shared to the concern department in order to improve the quality of services and facilities and prevent any future recurrence. We hope to see you again very soon in a better quality of services. Wishing you stay safe ! Warmest Regards, Dodit Hapsoro General Manager

Heart of Semarang, few steps from Lawang Sewu

TripAdvisor rating 5.0/5

Firstian K 04/04/2021 TripAdvisor review

We got surprise cake in our room, really didn't expect it at all. The hotel area vibes quite busy but still manageable. The health protocol and hygiene is well maintained. The location also perfect in the heart of Semarang. The food option during breakfast time getting better compared to months before, still in pandemic times. Rooms quite old but clean. I just have good recognition for this hotel and definitely will come back soon, hopefully in a better time.

Dear Firstian K, It is truly our greatest pleasure to read such a motivated feedback and acknowledging that Novotel Semarang itself has also such a well recognition from our satisfied and loyal guest. Our wonderful team are tirelessly doing their best to deliver the services with the applicable health protocol in our hotel during this pandemic to ensure the safety of all guests. I will surely share this encouraging feedback to my team particularly about the food variety in the breakfast and the room cleanliness who have been succeed made the guest feel welcome and heartwarmth. My team and I will certainly look forward to your next stay with us. Wishing you stay safe ! Warmest Regards, Dodit Hapsoro General Manager

Old hotel but well maintain

TripAdvisor rating 4.0/5

Fennyarief 02/04/2021 TripAdvisor review

Stayed in Novotel Semarang for transit, and chosed this hotel because I am accorplus member, however seems like the staff does not recognised accorplus member here. I didnt receive any member benefit throughout my stays here. Hotel is wellmaintained, and housekeeping quickly response to our needs. Breakfast is very standard and doesnt represent 4* hotel.

Dear Fennyarief, It is a pleasure for us to have you as our loyal Accor Plus Member in Novotel Hotel Semarang. First af all, we deeply regret for the unfortunate experience you encountered pertaining to your entitled benefit as a member while staying with us. In order to prevent the future recurrence and we can improve our services in the future, we would be very grateful should you do not mind to write us further details about the benefit you had not received at that moment to info@novotelsemarang.com. Nevertheless, we are glad that the agility of our Housekeeping Team has made your stay remarkable. We are also thanking you for your feedback regarding our breakfast standard and this will be highlighted by our team to provide a better quality in terms of taste and food variety. We really hope that we can keep welcoming you back soon with a better quality of services and facilities. Wishing you stay safe ! Warmest Regards, Dodit Hapsoro General Manager

hotel is a bit slow when check in

TripAdvisor rating 4.0/5

fajarep 31/03/2021 TripAdvisor review

as gold accor member, i book several days before arrival, and when i got to hotel at 14.30, not all the room is ready. only 1 room is ready. i know hotel maybe in full condition, but you’re talking about loyalty membership, i believe it should be fast check in. around 15.30 room is ready all. the weird think on next day, at 11 am, a hotel call me if i want to extend? it is better if hotel ask if i want to late checkout or not, not extend.. you see, hotel already late to let me check in, and asking for extend? the hotel facility overal is good, the 50% discoumt for bread/cake is good. but the taste is not that great. the hotel room is good, not in best condition because i think it is already old building. overal, the only good thing about hotel is near mall and near traditional market. and the staff is realy nice, they always salute if they see guest.

Dear Fajarep, First of all, I would like to thank you for being an Accor loyalty member and choosing Novotel Semarang as your preferred accommodation while in Semarang. We do regret for the inconvenience you may encountered during check in process and check out courtesy by our staff. This has been highlighted by our department concern for the future improvement of the service quality. For your information regarding the room readiness (Fast Check In), the terms and conditions have been written on Accor Website along with the late check out and upgrade room that it will be depending on the room availability of the hotel in that moment. Therefore, we do advice our guest to contact us whether by phone at 024 3560 300 or send an email to our reservation team at reservation@novotelsemarang.com a few days prior their arrival so that we can well note the request and provide the room in timely manner at the same time upon guest arrival at the hotel. Nevertheless, we are delighted to know that our warm remarkable service, discount facility in our bakery shop, and our strategic location have made your stay more enjoyable. Once again, we do really appreciate for your constructive feedback and we hope that we can better serve you in the near future. Best Regards, Dodit Hapsoro General Manager

2 Night stay

TripAdvisor rating 4.0/5

samuelchandra 09/03/2021 TripAdvisor review

This Hotel is nice for building,still modern and well maintained. But really need to upgrade with their room. Its look old and furniture is not being take care well If they upgrade the furniture in bed room, will look nice for all Also air con is not really cold

Dear Samuel Chandra, We do appreciate for your constructive feedback for Novotel Semarang's overall appearance. We are indeed doing a maintenance started from the facade of the building to our guest room gradually to provide an exquisite service in these modern days to our valued guest. Our department concern had also done an appropriate maintenance to the air conditioner in the room where you stay and it keeps continue to the other rooms to prevent the future recurrence. We are hoping that we will having you back at Novotel Semarang with a better quality of services and facilities in the near future. Best Regards, Dodit Hapsoro General Manager

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