Novotel Semarang Hotel 4 stars

Customer review rating 4.1/5 4,995 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Novotel Semarang
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+ 23 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Located in front of Paragon Mall, close to the business district and tourist attractions

  • Only 5 km from Ahmad Yani Airport and 2 km from Tawang Train Station

  • Fitness centre, pool, traditional spa, and kids corner

  • Two international restaurants, club, and 24-hour room service

  • 8 meeting rooms and ballroom, ready to host 1,000 ppl., ideal for business events or weddings

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • AHMAD YANI AIRPORTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
  • Gift shop/newspaper shop
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Babysitting on request
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 10 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
Information message

Hotel location

Novotel Semarang

Jl. Pemuda 123
Semarang 50132
Central Java, Indonesia
50132
semarang
indonesia

Tel: +62243563000

Fax: (+62)24/3584257

Check-in from 14h00

Check out up to 12h00

  • TERBOYO BUS STATION :  JL PEMUDA 123

  • By plane

    AHMAD YANI AIRPORT At 7km / 4.35 miles - Shuttle paying

  • By train

    TAWANG RAILWAY At 5km / 3.11 miles

GPS :-6.978722, 110.414528

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Standard Room with 1 Queen Size bed

Accessible room
  • Max. number of persons: 4
  • Area: From 28 / 301 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard Room with 2 Single Beds

Accessible room
  • Max. number of persons: 4
  • Area: From 28 / 301 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 1 Queen Size bed

Accessible room
  • Max. number of persons: 4
  • Area: From 32 / 344 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 2 Single Beds

Accessible room
  • Max. number of persons: 4
  • Area: From 32 / 344 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room with 1 Queen Size bed

Accessible room
  • Max. number of persons: 4
  • Area: From 28 / 301 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

SQUARE RESTAURANT

Type of cuisine: International

Featuring open kitchen concept provides your fabulous buffet breakfast. The modern design & excellent service of this outlet give an additional value of a good food.

Lunch

06:00 - 10:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CITRUS RESTAURANT

Type of cuisine: International

For the Western Cuisine Lovers, Citrus is the hotspot in town. With fresh culinary and comprising grilled items as the specialities, the Restaurant offers cozy athmosphere to experience.

Lunch

11:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

16:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Club 123

Non contractual photo

Enjoy your night in club 123

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 360

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Novotel Semarang

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

4,995 reviews

tripadvisor

TripAdvisor Rating 4.0/5

990 reviews

Customer review rating 4.1/5

Lia S. Families - 09/01/2021 Confirmed reviews ALL

Arrive in the hotel at 14.20 rooms are not ready..after waiting 15 mins reception give me connecting rooms on 2rd floor by the way i have to pay additional 50K for it. .i told her i want non smoking room.Then we went to the lift and i notice 2nd floor is smoking allowed level...i back to reception and ask..why u put me in smoking level.She said..no ibu thats old label 2nd floor its not smoking floor.Okay i went to the room and the room smell smoke/cigarette. I rang the receptionist and complain..i want to change room..she said my rooms will be ready 45 mins for each room..because i book 3 rooms. Then i left the hotel and back at 16.30..the guy in reception ask me to wait again..15 mins nothing..i back to the reception and ask for my rooms then a reception guy with black and white uniforms solve my problem forgot to ask his name...a bit upset with my experience staying in novotel..but i think u need to add more staff in housekeeping..so they can prepare the room ontime.

Very Dissapointed

Customer review rating 4.1/5

Luky Families - 08/01/2021 Confirmed reviews ALL

I am really disappointed since: 1. We got broken door which is difficult to open and close my room door. When a technician came, he just promised to repair it tomorrow. They, even, did not offer us to move to another room. As we only stayed for 1 night, we already checked out in the next day. 2. There is no lamp above toilet in the bath room so it is dark and it is scared when we need to pee or defecate, especially for my children. 3. The bath up curtain is not long enough so that when we took a shower the water went anywhere and the bathroom floor got all wet. 4. There is very little variation in the breakfast menu.

Need refreshment, but still acceptable

TripAdvisor rating 4.0/5

YapDenny 08/01/2021 TripAdvisor review

This was not my first stay here as i visited Semarang really often about 2 years ago where i always stayed at Novotel as AccorPlus member. It is quite an old building but well maintained. It could do a refreshment to keep its 4* standard but in general still acceptable. Health protocol in the breakfast restaurant is good.

Well located, good stay

Customer review rating 4.1/5

Henni J. Families - 07/01/2021 Confirmed reviews ALL

Spacious Room, clean, comfortable and welcoming

Good Stay

Customer review rating 4.1/5

Rey Couples - 07/01/2021 Confirmed reviews ALL

good services, nice hotel

Nice hotel

TripAdvisor rating 4.0/5

pengelanaj 07/01/2021 TripAdvisor review

In this Java - bali holiday trip, I stayed in six different accors hotel + 2 non accor hotel. I am please to say that Novotel Semarang is apply highest safety standard for covid procedure. Compare to my 2019 visit, I look some improvement in the hotel interior. Breakfast, room and services are remain good. Javanese traditional jamu is my favorite one.

Great place to stay

Customer review rating 4.1/5

Ronald J. Families - 06/01/2021 Confirmed reviews ALL

Always welcomed by warmth FO team and all staff are very kind which make us happy to spend our time there

nice, lokasi strategis

Customer review rating 4.1/5

Jones Couples - 06/01/2021 Confirmed reviews ALL

nice holiday

Well located

Customer review rating 4.1/5

Jasson Families - 05/01/2021 Confirmed reviews ALL

needs to improve the cleanness of the room (especially the spring bed) and bathroom

nice stay

Customer review rating 4.1/5

Duvinse Families - 05/01/2021 Confirmed reviews ALL

feel secure with the information about cleanliness the hotel. towel and cups were wrapped with the plastic.

well located, good stay

Customer review rating 4.1/5

Budi D. S. Families - 04/01/2021 Confirmed reviews ALL

We have always stayed at the Novotel Semarang everytime we visit Semarang. The location is very strategic, staff are friendly, and room condition is clean and comfy.

Good location but not represent Novotel brand

TripAdvisor rating 4.0/5

dennyjsm Business - 03/01/2021 TripAdvisor review

Stayed as Accorplus member. I found the hotel not represent as Novotel or 4 star hotel. Limited car park, there's NO business center..as business traveler can't print docs. Only 1 shower soap was provided per day, they make quest to take shower once a day. If need more shower soap, they expect guest to call for request. Anyway hotel's location is good, it's located in the central of city.

Dear Denny Jsm, Thank you for taking the time to write us the feedback of your recent stay at Novotel Semarang. We deeply regret if your experience with us was not up to your expectations despite our prime location could make your stay enjoyable. Nevertheless, we assure you that we always strive to give a superior service to all of our valued guest particularly to our loyalty members and values all soft benefits connected to the loyalty program depending on the member’s status levels and eligible bookings. It is also our concern to inform you that our business center is not available for the moment, however we can remain assist you to print documents at our reception desk. At the same time, we are truly disappointed to learn that the bathroom amenities was not provided up to your needs. The bathroom amenities are being set up based upon guest room's requirements at Novotel Hotel. Therefore should our guest need additional amenities, it is allowed to request it more based on their needs without any additional charge and we are available for 24/7. However, we will surely take a special notes to provide more bathroom amenities for your next stay. Thank you very much once again for your review and should you require more assistance from us to make your next stay more memorable, please do not hesitate to let us know prior to arrival at info@novotelsemarang.com. Wishing you stay safe ! Warmest Regards, Dodit Hapsoro General Manager
Customer review rating 4.1/5

Anonymous Couples - 02/01/2021 Confirmed reviews ALL

We stayed twice recently, at the beginning and end of our road trip. On our first night, we paid a lot less and the value for money was good. The second time was on New Years Eve and it was double the price. The hotel appeared to be very busy and service suffered as a result. I ordered pizza that had very burnt crust. I was surprised that it was even served to me. Our towels were covered in stains, the in room instant coffee had not been restocked.

It was pretty good

Customer review rating 4.1/5

Evelyn Families - 02/01/2021 Confirmed reviews ALL

Friendly staff, spacey room, strategic location

Good stay

Customer review rating 4.1/5

Hadi Families - 02/01/2021 Confirmed reviews ALL

Good stay in good premise hotel. Some of detail processed are still need to be improved

Nice hotel

Customer review rating 4.1/5

Tan J. S. Families - 01/01/2021 Confirmed reviews ALL

This is my choosen hotel to stay during every visit in Semarang

All good but...

Customer review rating 4.1/5

Robert Families - 01/01/2021 Confirmed reviews ALL

All good but u have to consider to relayout ur car parking lot. Very small car parking lot...

best service hotel

Customer review rating 4.1/5

Wawan.k Families - 28/12/2020 Confirmed reviews ALL

the room is old but clean. breakfast is good. staff are friendly. but towels in room are need to change for old and little stiff.

Uncomfortable

Customer review rating 4.1/5

Devi D. R. Families - 25/12/2020 Confirmed reviews ALL

We have requested for non smoking room, but we still got smoking room. When I complained to reception, he said that level 2 now is become non smoking room. Unfortunately when we arrived at level 2, the smoke smell was very strong. Bad experience, uncomfortable for family with kids, so definitely will not come back again.

Dear Mrs. Devi Dyah R., Thank you for taking the time to tell us about your experience at the Novotel Semarang. We do regret that your stay with us did not meet your expectations. Please allow us to express our sincerest apologies. At Novotel, we strive to provide a superior service for every customer through our guest feedback. We have taken an appropriate measures to address the problem in order to prevent any future recurrence. We appreciate hearing your concerns, and it is our hope that you will grant us the opportunity to better serve you in the near future. Kind regards Dodit Hapsoro General Manager

Good stay

Customer review rating 4.1/5

Rrt Business - 25/12/2020 Confirmed reviews ALL

It was rain when im arrived, the park car is full, i have turn arround back to the road n repeat enter ur gate for 3rd becoz no one of ur security at the back yard to helping me for car parking! If they sacred gettin wet do u hv umbrella right,... thx u

Dear Mr. Rio R T., Thank you for taking the time to tell us about your experience at the Novotel Semarang. We do regret you have encountered the unfortunate experience of finding parking spot. At Novotel, we strive to provide a superior service for every customer through each of our guest feedback. Please rest assured that we have taken an appropriate measures with our concern department to address the problem in order to prevent any future recurrence. We appreciate hearing your concerns, and it is our hope that you will grant us the opportunity to better serve you in the near future. Kind regards Dodit Hapsoro General Manager

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