เมอร์เคียว รีสอร์ท ซานูร์ 4 ดาว

คะแนนความคิดเห็นจากแขก (เรทติ้งบน ALL) 4.4/5 รีวิว 277 รายการ

เมอร์เคียว รีสอร์ท ซานูร์ - Image 1
เมอร์เคียว รีสอร์ท ซานูร์ - Image 2
เมอร์เคียว รีสอร์ท ซานูร์ - Image 3
เมอร์เคียว รีสอร์ท ซานูร์ - Image 4

รายละเอียด

ความพิเศษของโรงแรม

  • 189 unique guest rooms inside authentic Balinese cottages

  • Grand Ballroom around 270 m2 with maximum capacity 285

ที่พักของเรา

Take advantage of our Flight + Hotel offers

Discover

สถานที่ตั้งโรงแรม

เมอร์เคียว รีสอร์ท ซานูร์

Jalan Mertasari P.O.Box 3476, Sanur,, Bali, Indonesia
80228 เดนปาซาร์
อินโดนีเซีย

พิกัด:-8.710925, 115.25405

การเข้าถึงและการเดินทาง

บริการโรงแรม

เช็คอินตั้งแต่ - เช็คเอาท์ได้ถึง

ในสถานที่
  • สระว่ายน้ำ
  • ที่จอดรถ
  • ไม่อนุญาตให้นำสัตว์เลี้ยงเข้าพัก
  • รถรับส่ง
  • ร้านอาหาร
  • รถเข็นเข้าถึงได้
  • Wi-Fi
  • เครื่องปรับอากาศ
  • อาหารเช้า
  • บาร์
  • ห้องประชุม
  • พื้นที่ปลอดบุหรี่ 100%
  • บริการในห้อง

PANDAWA RESTAURANT

Pandawa Restaurant with ocean views is open for breakfast, lunch and dinner. European and Asian cuisine. 24-hour room service.

รีวิวจากแขกของเรา

รีวิวจากแขกของเรา

100% ความคิดเห็นที่ได้รับการรับรองของผู้เข้าพักที่เข้าพักกับเราจริงๆ

ค้นหาข้อมูลเพิ่มเติม

เรทติ้งบน ALL  4.4/5  รีวิว 277 รายการ

เรทติ้งบน TripAdvisor  4.0/5  รีวิว 3,123 รายการ

Certificate of excellence ปี 2024

Great to be back in Bali at Mercure Sanur Beach

คะแนนจาก Tripadvisor 5.0/5

nmgotravelling รีวิวที่ได้รับการรับรองจาก TripAdvisor

3rd time we have stopped here and the fist since covid but was great to be back. The staff are so friendly and helpful and nothing is too much trouble. Stopped in Room 164 our favourite room. Lovely big room and double bed and access to the terrace which overlooks the well kept gardens. A minutes walk to the wonderful beach with plenty of sunbeds and is never busy. 15mins into town but plenty of smaller shops/Warungs only a short walk away. Very quiet area no noise at night Had 2 Spa treatments both 90mins couples massage again brilliant. Thank you too all the staff and looking forward to our return

Dear Nmgotravelling, Warmest greetings from Mercure Bali Sanur Resort. Thank you so much for your loyalty. We're delighted to hear that you enjoyed your third stay with us at Mercure Sanur Beach, especially after such a long break since COVID. We are thrilled that you found our personalized service and attentiveness the best you have ever experienced. We truly appreciate your compliments about our helpful, kind, and the friendliness of our team. We’re glad you appreciated the convenient access to the beach and the peaceful atmosphere of the area. It's also great to hear that you enjoyed the spa treatments. Thank you for your kind words, and We look forward to welcoming you back where we will continue to exceed your expectations. With Kindest Regards, Dayu Purba Guest Experience Manager

Seafood Buffet - Never Again

คะแนนจาก Tripadvisor 2.0/5

Alicant รีวิวที่ได้รับการรับรองจาก TripAdvisor

We didn't stay here but had seen them advertising the Seafood Buffet on a Monday night. My wife decided it would be a good birthday meal and so booked us in. The buffet is right on the beak itself which was a lovely setting however the breeze did make much of the food quite cool if not tepid. The food itself we both thought was very poor. To advertise it as seafood buffet was probably a bit strong. Sure, there was seafood, but the small prawns were black over the charcoal and cooked to the point of being reduced to mostly shell. It was much the same with the odd pieces of fish that were cold, dried out and generally unappealing. There were some nice salads and Potatoe dishes, but we weren't there for salad we paid IDR200,000 each for a seafood buffet. There were deserts however a shot glass full of creamed rice and a jam sponge roll fell somewhat short of the mark. Overall, the worst food experience in our 3 week stay. The least value for money and the least tasty and enjoyable. We have many meals in many other Warungs and restaurants they were all far better and far better value than this.

Dear Alicant, Warmest greetings from Mercure Bali Sanur Resort. Thank you for sharing your feedback about your experience at our Seafood Buffet. We're truly sorry to hear that your visit did not meet your expectations, especially on such a special occasion as a birthday. We apologize for the issue with the food temperature. Being located by the beach can present unique challenges, but we will certainly look into ways to better maintain the warmth of the dishes despite the breeze. We're sorry to hear that the seafood did not meet your expectations. Your comments about the prawns and fish are concerning, and we will be reviewing our cooking processes and quality control to ensure that all seafood is prepared to a high standard. It's sad to learn that you did not feel you received good value for your money. We strive to provide a wide variety of quality dishes, and we're sorry that this was not reflected in your experience. We appreciate your feedback on the desserts and will consider it when reviewing our menu offerings. Your comments are valuable as we work to improve our selections. Alicant, We would love the opportunity to make it up to you. If you are willing, please contact us directly so we can discuss how we might be able to provide a better experience for you in the future. Thank you again for your feedback. We hope to have the chance to serve you better in the future. With Kindest Regards, Dayu Purba Guest Experience Manager ge@mercureresortsanur.com

Mercure Resort Sanur

คะแนนจาก Tripadvisor 4.0/5

Glenn B Couples - รีวิวที่ได้รับการรับรองจาก TripAdvisor

Stayed 6 nights, First impressions were wow, we had the $175 - Executive King Room, bit out dated but bed was really comfortable, room house keeping was average at best, repeatedly asked for extra towels and I don’t know whether they didn’t understand or not but the message wasn’t adhered too. Room and Pool towels are very average and need replacing, they need to be put in the bin. Great position right on the beach, the Genius Bar on the beach is great also, frequented it most days. Probably stay somewhere else next time

Dear Glenn B, Sunny greetings from Mercure Bali Sanur Resort. Thank you for sharing your detailed feedback with us. We're delighted to hear that you enjoyed our Executive King Room and found the bed comfortable. On the other hand, we apologize for the shortcomings you experienced with the housekeeping and towel service. Your comments have been noted, and we will address these areas to improve our service quality. It's wonderful to know that you appreciated our beachfront location. Thank you for choosing to stay with us, We understand your decision to explore other options for your next stay and hope to have the opportunity to welcome you back in the future with an enhanced experience. With Kindest Regards, Dayu Purba Guest Experience Manager

Not bad...not good....but could be so much better...

คะแนนจาก Tripadvisor 3.0/5

73P-Alex รีวิวที่ได้รับการรับรองจาก TripAdvisor

I live in Bali and didn't want to have a long gojek ride after getting back to Sanur port from Nusa Penida. The Mercure Sanur is cheap...I'm Gold Accor...my expectations where...not high! Check-in. It looks like if you do check-in at 6pm, 75% of the staff has a "trainee" tag. We all start somewhere and my trainee was very willing to help. But I'm not the one supposed to train your staff...Supervisors are there for this...if only you can find them! Got upgraded to an "executive" room. Well....old, clean and basic is what can best describe the room. Remember, it's a cheap stay. Stay...it's what it is...perfect for a good walk in Sanur, use the hotel as a base and nothing more. Check-out...wrong bill...not sure he was a trainee...took ages to deal with. Points credited...was a point and cash stay...obviously they didn't credited the points and I had to follow up with All Accor. Would I go there on holidays. No. Is it ok for a one night stay, I guess so... where I come from, we say, you get what you pay for...so now you know...

Dear J3P-Alex, Warmest greetings from Mercure Bali Sanur Resort. Thank you for taking the time to share your feedback with us. We appreciate your detailed review and want to sincerely apologize for falling short of your expectations during your recent stay at our resort. Your comments regarding the check-in process and the presence of trainee staff members are duly noted. Please rest assured that we strive to provide excellent service to enhance our guest experience. We will continuing to ensure that our team members receive the necessary support and training to deliver a smoother check-in experience. We're sorry to hear that the upgraded "executive" room did not meet your expectations in terms of its age and basic amenities. We are constantly working to improve our facilities and guest experience, and your feedback will be taken into consideration as we continue to make enhancements. Regarding the check-out process and the delay in dealing with the incorrect bill, we apologize for any inconvenience caused. We will investigate this matter further to prevent similar issues from occurring in the future. We also apologize for any oversight regarding the crediting of points for your stay. Rest assured, we will follow up with our team to ensure that all points are credited accurately and promptly for future point and cash stays. While we regret that your experience did not meet your expectations this time, we hope you will consider giving us another chance in the future to demonstrate our commitment to providing exceptional service. If this could be a possibility, I would welcome your direct communication so I may personally care for your arrangements. With Kindest Regards, Dayu Purba Guest Experience Manager ge@mercureresortsanur.com

My stay here

คะแนนจาก Tripadvisor 5.0/5

Sam G รีวิวที่ได้รับการรับรองจาก TripAdvisor

My stay here was absolutely amazing. The staff are great but I want to say a special thank you to Dedi. Dedi was the most gracious man we have ever met. He helped organise tours and was always available to answer our questions. Dedi you are an asset to the Mercure Sanur. The location was great with walking distance to the beach. Amazing place and we are already planning our next holiday. Thank you

Dear Sam G, Warmest greetings from Mercure Bali Sanur Resort. Thank you so much for your recent stay this month and we’re so pleased you enjoyed your stay with us. We're thrilled to hear that Dedi made such a positive impact on your stay. We'll be sure to pass along your kind words to him and the rest of the team. He will sincerely appreciate your kind words. Its wonderful to know that you enjoyed our convenient location and are already planning your next visit. Sam G, we hope your warm recollections of Mercure Sanur, will always be a lasting connection and you will always have a home here in Sanur when in need. You know you will always be welcome. With Kindest Regards, Dayu Purba Guest Experience Manager

ในฐานะที่เป็นพันธมิตรกับ TripAdvisor

การให้คะแนนโรงแรมของเราโดยผู้ใช้เว็บไซต์อื่น

  • 609 ความคิดเห็น 9.5/10 ทำเล
  • 1,048 ความคิดเห็น 7.7/10 หัองพัก
  • 1,255 ความคิดเห็น 9.3/10 บริการ
  • 17 ความคิดเห็น 8.4/10 อินเทอร์เน็ต
  • 633 ความคิดเห็น 8.3/10 ร้านอาหาร
  • 574 ความคิดเห็น 8/10 ความสะอาด
  • 505 ความคิดเห็น 9.3/10 ชายหาด
  • 379 ความคิดเห็น 7.8/10 อาหารเช้า

สนับสนุนโดย Trustyou

สถานประกอบการอื่นของเราที่อยู่ใกล้เคียง

ดูโรงแรมทั้งหมดของเราใน เดนปาซาร์