Mercure Resort Sanur bintang 4

Catatan tamu Avis (Peringkat ALL) 4.4/5 425 ulasan

Jaminan Harga
Terbaik
Mercure Resort Sanur - Image 1
Mercure Resort Sanur - Image 2
Mercure Resort Sanur - Image 3
Mercure Resort Sanur - Image 4
Jl. Mertasari,, Sanur,, Bali, Indonesia, 80228 Denpasar, Indonesia

Deskripsi

Keistimewaan hotel

  • Dua kolam renang dalam-ruang dan lapangan tenis

  • Grand Ballroom dengan luas sekitar 270 m² dan kapasitas maksimum 285 orang

Akomodasi kami

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Lokasi hotel

Mercure Resort Sanur

Jl. Mertasari,, Sanur,, Bali, Indonesia
80228 Denpasar
Indonesia

GPS:-8.710925, 115.25405

Telepon
Fax +62 361 287303

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Hewan peliharaan tidak diperbolehkan
  • Antar-jemput
  • Restoran
  • Dapat diakses kursi roda
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Room service

PANDAWA RESTAURANT

Restoran Pandawa dengan pemandangan ke laut dibuka untuk sarapan, makan siang dan malam. Layanan kamar 24 jam untuk hidangan Eropa dan Asia.

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Cari tahu selengkapnya

Peringkat ALL  4.4/5  425 ulasan

Peringkat TripAdvisor  4.0/5  3.183 ulasan

Sertifikat keunggulan 2024

Our Mercure stay.

Catatan Tripadvisor 2.0/5

278heathfamily Ulasan TripAdvisor tersertifikasi

Nice service. The rooms, however, were not quite what we expected and were especially cramped for the family. We struggled to find the pools; they weren't in great condition. We had heavy rains during our stay, but the problem was the rain came under the doors and the deck tiles where way too slippery, and therefore we decided to cut the stay short. The plants and forestry were pretty and well prepped. It was a very close walk to the beach and beachside markets.

Dear 812heathf, Thank you for taking the time to share your feedback about your recent stay at Mercure Resort Sanur. We’re glad to hear that you appreciated our service and enjoyed the beautiful landscaping and proximity to the beach and markets. We sincerely apologize for the issues you experienced with the room size and the condition of the pools. We understand that spacious accommodations are important for families, and we’re actively reviewing our room setups to enhance guest comfort. We’re also sorry to hear about the challenges posed by the heavy rain. We are addressing the water issues and will ensure that safety measures are improved for slippery surfaces. Your feedback is invaluable as we strive to enhance our guest experience. Thank you again for your comments. We hope you might consider giving us another chance in the future. Best regards, Samuel Theodorus Guest Experience Manager

Older traditional accommodation but location amazing

Catatan Tripadvisor 4.0/5

jody262016 Couples - Ulasan TripAdvisor tersertifikasi

Great location in the quiet end of Sanur. Older traditional style rooms but clean and comfortable. Breakfast was buffet style with options for everyone and the Staff are friendly and caring, thanks to Tari & Reno who are exceptional and are always smiling. 2 Pools to choose from and 2 bars serving these pools, great lunch and dinner options as well as many themed dinners available. Lots of options for getting some sun on the beach with ample lounges, chairs or beanbags. Samuel was excellent on check out.

Dear Jody 262016 Thank you so much for your wonderful review! We’re thrilled to hear you had such a great stay with us. It’s our goal to provide a comfortable and memorable experience, and your kind words truly mean a lot to our team. We hope to welcome you back soon for another enjoyable visit! Warm regards, Anna Guest Experience

Cockroach alarm, dirty, old

Catatan Tripadvisor 1.0/5

Lucy B Ulasan TripAdvisor tersertifikasi

Cockroaches are everywhere and the management does nothing about it! They don't take the problem seriously! Never again !!!!!!!! The Pool is very yellow and Dirty. After swimming, all our skin was yellow and our swimwear was discoloured. Breakfast was okay. It was always the same. There was no exotic fruit. The best thing is the location on the Beach

Dear Mrs.Lucy Betz Thank you for sharing your experience with us. I’m truly sorry to hear about the issues you faced during your stay, particularly regarding cleanliness and pest control. This is not the standard we strive for, and I understand how distressing it must have been to encounter such problems repeatedly. please allow me to express our sincerest apologize. Please rest assured that we take your concerns very seriously. We are committed to ensuring our guests have a comfortable and enjoyable stay, and we have address the issue with our maintenance team immediately to implement more effective solutions. I appreciate your feedback about our staff and customer service. training has been conducted to ensure all team members understand the importance of responding promptly and effectively to guest concerns. we hope you might consider giving us another chance in the future to provide you with a better experience. Thank you for your valuable feedback. Sincerely, Anna Guest Experience

About my room

Catatan Tripadvisor 5.0/5

Gusti Ngurah M Ulasan TripAdvisor tersertifikasi

Every thing about our room was just tariffic the young man those name was Ngurah was very happy it was a pleasure seeing every morning the room was always done to perfection pools were great and the gardens just stunning breakfast was very lots to choose from

Dear gustingurahm2024, Thank you so much for your fantastic review! We’re thrilled to hear that you enjoyed your room and that Ngurah made your mornings even brighter with his cheerful service. It's great to know you found the rooms perfect and appreciated our stunning gardens and pools. We’re also glad you enjoyed the breakfast selection! Your kind words mean a lot to us, and we hope to welcome you back for another wonderful stay soon! Warm Regards, Samuel Theodorus Guest Experience Manager

Beautiful

Catatan Tripadvisor 5.0/5

Traveler51668085588 Couples - Ulasan TripAdvisor tersertifikasi

Beautiful place to stay. We definitely hope to be back one day soon. The staff were beautiful and very helpful. The beach was so pretty. 🥰🥰 loved our walks into town and along the beach of a night. It was so hot through the day to do much walking.

Dear Traveler51668085588, Thank you so much for your wonderful review! We’re absolutely delighted to hear that you found our place beautiful and enjoyed your time here. It’s great to know our staff made a positive impression and were able to assist you during your stay. The beach truly is stunning, especially at sunset, and we’re glad you enjoyed your evening walks into town and along the shoreline. We understand how the heat can be a challenge during the day, but it sounds like you made the most of your time! We would love to welcome you back for another visit soon. There’s always more to explore and enjoy here! Safe travels until we see you again! Kind Regards, Samuel Theodorus Guest Experience Manager

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 744 ulasan 9.5/10 Lokasi
  • 1.238 ulasan 7/10 Kamar
  • 1.427 ulasan 9.1/10 Pelayanan
  • 13 ulasan 8.6/10 Internet
  • 671 ulasan 8/10 Makanan
  • 668 ulasan 7.4/10 Kebersihan
  • 614 ulasan 9.3/10 Pantai
  • 486 ulasan 7.8/10 Sarapan

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