Pesan informasi

Mercure Kuta Bali bintang 4

Catatan tamu Avis 4.1/5 2.116 ulasan

Hotel yang disetujui ALLSAFE

Pesan hotel ini

Kamar 1

Jumlah orang
Usia anak

Jaminan Harga Terbaik

Bagaimana itu bekerja?
Accor Live Limitless

Gratis: Daftar sebagai anggota

Saat memesan di hotel ini:

  • Saya mendapat poin Status & Reward

  • Saya dapat menggunakan poin Reward

  • Saya mendapatkan manfaat dari keunggulan

  • Saya tidak dapat memanfaatkan harga khusus anggota

+ 24 Layanan

Keistimewaan hotel

  • Lokasi prima menghadap Pantai Kuta yang terkenal

  • Kolam renang infiniti dan Spa dengan pemandangan laut Kuta

  • Nikmati pengalaman minuman menarik tanpa batas dengan paket MyGlass

  • Kamar Superior yang baru direnovasi

  • Manjakan si kecil dengan menu anak lengkap dan aktivitas (pkl 10.00-16.00) dari paket MyKids

Hotel ini berpartisipasi dalam Planet 21 dan bertindak dalam rangka Keramahan Positif (Positive Hospitality).

Layanan di hotel dan sekitarnya

Check-in dari 14h00

Check out sampai 12h00

Layanan berbayar

Informasi layanan dan informasi praktis
  • WIFI/Akses Internet
  • Tempat Parkir
  • Akses bagi tamu disabilitas
  • Permintaan titip anak
  • Memiliki penyejuk ruangan
  • NGURAH RAI Layanan berbayar
  • Bahasa yang digunakan di hotel
  • Resepsionis buka 24 jam
  • CHECK-OUT DIPERPANJANG HINGGA PUKUL 18.00 Layanan berbayar
  • Cuci kering / Setrika
  • Butik/belanja
  • Concierge
Rekreasi dan aktivitas
  • Kolam renang
  • Kesehatan
  • Permintaan titip anak
  • Padang golf 9 lubang
  • Tenis tanah liat (di dekat)
  • Aktivitas olahraga lainnya
Katering
  • Sarapan Layanan berbayar
  • 1 Restoran
  • 2 Bar
  • Layanan kamar
Layanan bisnis
  • 1 Ruang pertemuan
  • Hotel konvensi
  • Sedia layanan fotokopi/cetak

Lokasi hotel

Mercure Kuta Bali

Jalan Pantai Kuta 10 X
Br Pande Mas
80361 kuta
indonesia

Tel: +62361767411

Faks: (+62)361/767417

Check-in dari 14h00

Check out sampai 12h00

  • Dengan pesawat

    NGURAH RAI Pada 5km / 3,11 mil - Antar Jemput bayar

  • Dengan kapal

    BENOA HARBOUR Pada 10km / 6,21 mil

GPS :-8.72085, 115.169742

Akomodasi kami

Tempat Tidur Ganda Superior (2 Dewasa & 1 Anak)

Kamar disabilitas
  • Maks. jumlah orang: 3
  • Area: Dari 25 / 269 sq ft
  • Pemandangan: Sisi kebun *

Tergantung ketersediaan

  • Internet nirkabel di kamar
  • Air Mineral Gratis di Kamar
  • Fasilitas pembuat kopi/teh
  • TV berwarna satelit/kabel
  • Telepon langsung

Tempat Tidur Twin Superior (2 Dewasa dan 1 Anak)

Kamar disabilitas
  • Maks. jumlah orang: 3
  • Area: Dari 25 / 269 sq ft
  • Pemandangan: Sisi kebun *

Tergantung ketersediaan

  • Internet nirkabel di kamar
  • Air Mineral Gratis di Kamar
  • Fasilitas pembuat kopi/teh
  • TV berwarna satelit/kabel
  • Telepon langsung

Tempat Tidur Ganda Deluxe (2 Dewasa & 1 Anak)

  • Maks. jumlah orang: 3
  • Area: Dari 27 / 291 sq ft
  • Pemandangan: Sisi kebun *

Tergantung ketersediaan

Tempat Tidur Twin Deluxe (2 Dewasa & 1 Anak)

  • Maks. jumlah orang: 3
  • Area: Dari 27 / 291 sq ft
  • Pemandangan: Sisi kebun *

Tergantung ketersediaan

Tempat Tidur Double Deluxe Balkon (2 Dewasa & 1 Anak)

  • Maks. jumlah orang: 3
  • Area: Dari 27 / 291 sq ft
  • Pemandangan: Sisi kebun, Sisi kota *

Tergantung ketersediaan

Tempat Tidur Twin Deluxe Balkon (2 Dewasa & 1 Anak)

  • Maks. jumlah orang: 3
  • Area: Dari 27 / 291 sq ft
  • Pemandangan: Sisi kebun, Sisi kota *

Tergantung ketersediaan

Tempat Tidur Ganda Pemandangan Laut (2 Dewasa dan 1 Anak)

Kamar disabilitas
  • Maks. jumlah orang: 3
  • Area: Dari 28 / 301 sq ft
  • Pemandangan: Pemandangan laut *

Tergantung ketersediaan

  • Internet nirkabel di kamar
  • Air Mineral Gratis di Kamar
  • Fasilitas pembuat kopi/teh
  • TV berwarna satelit/kabel
  • Telepon langsung

Tempat Tidur Twin Pemandangan Laut (2 Dewasa dan 1 Anak)

Kamar disabilitas
  • Maks. jumlah orang: 2
  • Area: Dari 28 / 301 sq ft
  • Pemandangan: Pemandangan laut *

Tergantung ketersediaan

  • Internet nirkabel di kamar
  • Air Mineral Gratis di Kamar
  • Fasilitas pembuat kopi/teh
  • TV berwarna satelit/kabel
  • Telepon langsung

Superior Tempat Tidur Ganda telah Direnovasi

Kamar disabilitas
  • Maks. jumlah orang: 2
  • Area: Dari 24 / 258 sq ft
  • Pemandangan: Sisi kebun *
  • Sebagian besar akomodasi: BALCONY *

Tergantung ketersediaan

  • Internet nirkabel di kamar
  • Air Mineral Gratis di Kamar
  • Fasilitas pembuat kopi/teh
  • TV berwarna satelit/kabel
  • Produk kamar mandi(...)

Superior Tempat Tidur Twin telah Direnovasi

Kamar disabilitas
  • Maks. jumlah orang: 2
  • Area: Dari 24 / 258 sq ft
  • Pemandangan: Sisi kebun *

Tergantung ketersediaan

  • Internet nirkabel di kamar
  • Air Mineral Gratis di Kamar
  • Fasilitas pembuat kopi/teh
  • TV berwarna satelit/kabel
  • Telepon langsung
Kamar

Restoran dan bar kami

ALANG ALANG RESTAURANT

Jenis hidangan: Regional

Pada lantai 4, atap rumbia memberi kesan desa Bali tradisional. Dengan pemandangan indah ke Pantai Kuta, restoran ini menawarkan menu unik yang menyajikan makanan Asia dan barat. Makan malam bergaya prasmanan.

  • Senin -
  • Selasa -
  • Rabu -
  • Kamis -
  • Jumat -
  • Sabtu -
  • Minggu -
Makan siang

LOTUS LOBBY BAR

Terletak di lantai 4 di hadapan resepsionis, bar ini dikelilingi teratai. Bartender kami yang berpengalaman menyajikan pilihan camilan, koktil, bir, dan anggur dari pagi hingga malam.

Foto non-kontrak

  • Senin
  • Selasa
  • Rabu
  • Kamis
  • Jumat
  • Sabtu
  • Minggu
Makan siang

SUNSET POOL BAR

Terletak di lantai 4 di tepi kolam dan restoran, Sunset Bar menawarkan pemandangan Pantai Kuta yang memukau.

Foto non-kontrak

  • Senin
  • Selasa
  • Rabu
  • Kamis
  • Jumat
  • Sabtu
  • Minggu
Makan siang

Pertemuan dan acara Anda

Ruang Pertemuan kami

  • Jumlah ruang pertemuan: 1

  • Ukuran maksimal: 11

  • Kapasitas maksimal: 150 orang

  • Kapasitas perjamuan maksimal: 50 orang

Cari tahu lebih lanjut

Ulasan pelanggan kami untuk
Mercure Kuta Bali

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL 4.1/5

2.116 ulasan

tripadvisor

Peringkat TripAdvisor 3.5/5

1.660 ulasan

Very Good Location

Catatan Tripadvisor 4.0/5

hartawan_cheung 08/04/2021 Ulasan TripAdvisor tersertifikasi

Stayed with families, and satisfied with their service, despite the breakfast was not excellent but we really understand during this hard situation. Located just opposite famous Kuta beach, and also Beachwalk Mall, really very good location with valued money. Great Job Mercure Kuta Bali

Comfort & Location

Catatan Tripadvisor 5.0/5

jefriputra Business - 25/02/2021 Ulasan TripAdvisor tersertifikasi

All Hotel Facility Comfort, enjoyable place for Business or for Family Vacation and Very nice location in Kuta Beach and near to go to any where to look all beautiful things in Bali. Hopefully Mercure Kuta Bali always keep the service and cleanliness for the comfort place in Bali

good location

Catatan Tripadvisor 3.0/5

HenryLie 31/10/2020 Ulasan TripAdvisor tersertifikasi

we stay for 4 nights, and think the hotel is so so. know the situation they must reduce the staff, but think still acceptable. the breakfast is no separation from smoking and non smoking area and its really bothering us. when we check in, we got a smelly room, and we complain and ask to change room.

Dear HenryLie, Thank you for taking the time to tell us about your experience at the Mercure Kuta Bali. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tony Andrianto General Manager

Good location omly

Catatan Tripadvisor 1.0/5

hadi198424 03/07/2020 Ulasan TripAdvisor tersertifikasi

the hotel has good location only opposite the beach and near the restaurants but the hotel room sizes are some how small and the service isn't that good according to mercure brand the breakfast was so poor that days

Dear hadi198424, Thank you for taking the time to tell us about your experience at the Mercure Kuta Bali. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tony Andrianto General Manager

My place in Bali

Catatan Tripadvisor 5.0/5

jcoolorange 19/03/2020 Ulasan TripAdvisor tersertifikasi

I have been staying with the beautiful people of Mercure Bali Kuta for many years now and would not hesitate to recommend its beauty from the rooftop pool to the breakfast buffet, so delicious !! I know as a long time guest i can only give you my opinion regarding my stays , but each time i have stayed i have met new guests who have had similar enjoyable experiences on their stays and also made a number of lifelong friends from all around the world. The staff here are world class in service for their guests, they are so beautifully going about their tasks in the respectful Balinese way, and should be commended for it , I will be a guest here as long as I can travel , Thank-you Management and long term staff I hope to see you soon

Dear jcoolorange, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

Nice sunset view from roof top pool

Catatan Tripadvisor 4.0/5

SetiyoK1 Family - 16/01/2020 Ulasan TripAdvisor tersertifikasi

Nicely located just across Kuta beach. Walking distance also to the mall. Do not forget to enjoy sunset frim ITS roof top pool as it directly heading toward west which we Will be able to see the sunset without any obstacles. Improvement needed on the room balcony seal as it was heavy rain during my stay and water ingress in to the room and flooded it.

Dear SetiyoK1, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. And your comment about our balcony seal will be follow up as soon as possible. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

Very pleasant stay

Catatan Tripadvisor 5.0/5

mickmallah Friends getaway - 29/12/2019 Ulasan TripAdvisor tersertifikasi

Very nice hotel, people were great and friendly, place was very clean. Only thing that could have been better is the breakfast Buffett could do with a bit more variety.Already planing to book there again with the family

Dear mickmallah, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

Stayed few times but still not feel privileged

Catatan Tripadvisor 3.0/5

Agus H Family - 17/10/2019 Ulasan TripAdvisor tersertifikasi

I stayed at this hotel several times but although I am Gold member I had to mention before I was greeted and given privileged. I was not given Gold welcome drink, and I had to ask the next day. Also Gold welcome drink do not entitle to hot drink. nor alcoholic. I was not completely satisfied.

Dear Agus H, Thank you for taking the time to tell us about your experience at the Mercure Kuta Bali. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tony Andrianto General Manager

Best sopt in Kuta

Catatan Tripadvisor 4.0/5

DontRingMe Couples - 30/09/2019 Ulasan TripAdvisor tersertifikasi

Love the 4th floor and the infinity pool, always love to stay here on my visits to Bali. Guests are welcomed and the staff are happy to please, always with a smile. Breakfasts are basic but a good selection, fruits, pastries etc

Dear Discover35579848560, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

Pool is sensational!

Catatan Tripadvisor 5.0/5

k1nd1ll Family - 22/09/2019 Ulasan TripAdvisor tersertifikasi

The view from the pool is sensational, breakfast had a good selection which rotated, rooms were smallish but quiet, clean & functional. No children’s activities as such so if you are hoping for sometime to yourself while the kids are in kids activities this is not the hotel for you. Would definitely stay again but would arrange a nanny for some me time.

Dear k1nd1ll, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

Repeat Customer ...

Catatan Tripadvisor 5.0/5

BarbaraPrior Solo travel - 17/09/2019 Ulasan TripAdvisor tersertifikasi

Love love love this property. Have stayed there 3 years in a row. Met people who have stayed there over and over again too. So that just speaks volumes .... when you keep going back ! The staff ensure the feeling of a hotel where solo women are safe and looked after. There were so many women travelling alone there - and had been back 3, 4 some even 10 times ! Well done everyone.

Dear BarbaraPrior, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

Enjoyable stay

Catatan Tripadvisor 5.0/5

stephenj354 Friends getaway - 07/09/2019 Ulasan TripAdvisor tersertifikasi

The hotel is close to retail shops, restaurants, Beachwalk shopping centre, Matahari department store, travel agencies, money exchange and directly opposite Kuta Beach. All the staff are extremely friendly. We had the delight of dealing with Kirana Dewi at check in, who subsequently popped up at breakfast time assisting the other staff. Room was adequate, extremely pleased that the modern bathroom did have a rain shower as advertised. We only dined at the restaurant for breakfast, which had a nice variety of food to choose from.

Dear stephenj354, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

Hugely disappointing, pas pour les enfants

Catatan Tripadvisor 2.0/5

d0ugyd0ug Family - 06/09/2019 Ulasan TripAdvisor tersertifikasi

We are very disappointed with Accord to do with this hotel. We have stayed with Accor hotels in Asia and in Europe, we especially loved the Ibis by Ho Chi Minh Airport, great manager however Mercure Kuta was a disaster, the glass deal turned out to be cheap spirits verging on being fake alcohol in their cocktails not quality spirits that you would expect by a 4 star hotel, the beers were stronger. The my kids deal was a waste too, they had no longer a bag of goodies for boys so they gave my 3 year old boy a pink pig with a ribbon, son unimpressed, the next day they said they would replace it with a car but when they saw the pig was dirty they wouldn’t swap it, we were unaware of a swapping agreement, we thought they were just going to give us the car and keep the pig as well. They was no real service, we never saw the manager on the premises. When we made a mistake to do with our booking, late checkout, they said they wouldn’t reimburse us or offer an exchange. This Mercure truly gives Accird a bad name and I would recommend that Accord retrains the hotel Management to do with pleasing their loyal customers. Also the photos were really deceiving, the pool is on the roof.

Dear d0ugyd0ug, Thank you for taking the time to tell us about your experience at the Mercure Kuta Bali. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tony Andrianto General Manager

Just for the fantastic location

Catatan Tripadvisor 3.0/5

Hot100 Friends getaway - 02/09/2019 Ulasan TripAdvisor tersertifikasi

I came to stay here just for the night. I am aware that this is a pretty old resort. Only good thing is it's location. It's right at Kuta beach with shops, malls and many interesting people to see. Cleanliness in general ok stage. Smallish room with weird sized balcony overlooking the courtyard. Not pretty because I got the level 2 room and its noisy too as my room was rocated just above the reception. Breakfast was on a small tight area on level 4. Rice porridge was salty - I thought it was supposed t be tasteless because we need to add the other needful stuffs such as eggs, soup and condiments to make it savory. Chicken dish was bland. Above this, the service staff were fabulous. Pillows in room were large, new and fluffy. Fantastic.

Dear Hot100, Thank you for taking the time to tell us about your experience at the Mercure Kuta Bali. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tony Andrianto General Manager

Good, but need for improvement

Catatan Tripadvisor 4.0/5

johannitarpramadi Couples - 21/08/2019 Ulasan TripAdvisor tersertifikasi

I stay 3 days 2 night in Mercure Kuta beach with the hope this is good hotel to stay since it is near the beach and Bali known for the hospitality. the room is very good, clean and well maintain. what need to be improved is in the front desk, the staffs there are working mainly for working, not trying to reach and supportive to the customer. As the front line of the hotel, sincerity, is important, and customer also feel, how they were treat. Sometimes no one is there and to call the receptionist from room also took sometimes to get answer. May be Management needs to add some staffs in Front Desk. Staffs in other area is quite good. Location of Mercure is an excellent location, so maintaining good service is something needs to be done.

Dear johannitarpramadi, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

Great stay

Catatan Tripadvisor 5.0/5

NA N Couples - 18/08/2019 Ulasan TripAdvisor tersertifikasi

Spend the last night in Bali at Mercure and loved the hotel, the hotel surroundings especially the pool area which has got a great view of the beach and ocean. The location of the hotel is also convenient for exploring the area on foot. The room is spacious and very comfortable, only issue we had during our stay was that the water tap control came off and can't be closed. This was quickly rectified by the in house maintanence team. An overall memorable stay

Dear NA N, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

그저그런 호텔

Catatan Tripadvisor 3.0/5

jini2736 Couples - 30/05/2019 Ulasan TripAdvisor tersertifikasi

The location of the hotel was good. The staff was very kind. Thank you for handling the customer's inconvenience. I loved the view of the pool. The breakfast menu was bad. Next time I visit Kuta, I will visit again.

Dear Jini2736, Thank you for taking the time to tell us about your experience at the Mercure Kuta Bali. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tony Andrianto, General Manager

Service with a smile

Catatan Tripadvisor 4.0/5

rajigune Solo travel - 16/04/2019 Ulasan TripAdvisor tersertifikasi

Very friendly and helpful staff, always with a smile. well located with beautiful view of the Beach and the sunset. Service staff were impressive specially as most of them were trainees. One night I went to the restaurant about 10 minutes before closing and stayed way beyond closing time to finish dinner. 4 staff stayed behind to serve me, and not a single glum expression.

Dear rajigune, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

Business Meeting

Catatan Tripadvisor 3.0/5

p_srithep Business - 12/03/2019 Ulasan TripAdvisor tersertifikasi

The room and bed are comfy but it's difficult to work inside since no meeting table provided. The food choice was not so variety. The communication between hotel staff team were not so satisfied, they was always confused.

Dear p_srithep, Thank you for taking the time to tell us about your experience at the Mercure Kuta Bali. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tony Andrianto General Manager

Hard to get money back

Catatan Tripadvisor 3.0/5

Chitto61 Solo travel - 07/03/2019 Ulasan TripAdvisor tersertifikasi

I stayed here for 4 nights. I was charged twice for my booking and the hotel is aware of this and said they would organize a refund. 10 days later and no refund. They promoted a buy one get one free at reception for the Spa when I checked in, also later at a desk in the foyer promoted the same offer to me. When I went to book a massage I was not offered the buy one get one free as I was on my own. No where on the card did it say not applicable to single travelers. Pool opens at 7am and closes at 9pm. Giving them 10 hours for treating the pool. One morning at 7-30 it was still closed for treatment, and one afternoon it was closed by 5pm the sign saying for treatment but they were setting up for a party by the pool for a group so the pool was closed. I had to go to reception twice during my stay to get my room door unlocked as the key card would not open it. The room itself was very nice and the service from the staff was very good. I appreciated the room upgrade and the welcome I received from the staff.

Dear Megha Chawla, Thank you for taking the time to tell us about your experience at the Mercure Kuta Bali. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tony Andrianto General Manager

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