Mercure Kuta Bali bintang 4

Nicely located just across Kuta beach. Walking distance also to the mall. Do not forget to enjoy sunset frim ITS roof top pool as it directly heading toward west which we Will be able to see the sunset without any obstacles. Improvement needed on the room balcony seal as it was heavy rain during my stay and water ingress in to the room and flooded it.

Very nice hotel, people were great and friendly, place was very clean. Only thing that could have been better is the breakfast Buffett could do with a bit more variety.Already planing to book there again with the family

I stayed at this hotel several times but although I am Gold member I had to mention before I was greeted and given privileged. I was not given Gold welcome drink, and I had to ask the next day. Also Gold welcome drink do not entitle to hot drink. nor alcoholic. I was not completely satisfied.

Love the 4th floor and the infinity pool, always love to stay here on my visits to Bali. Guests are welcomed and the staff are happy to please, always with a smile. Breakfasts are basic but a good selection, fruits, pastries etc

The view from the pool is sensational, breakfast had a good selection which rotated, rooms were smallish but quiet, clean & functional. No children’s activities as such so if you are hoping for sometime to yourself while the kids are in kids activities this is not the hotel for you. Would definitely stay again but would arrange a nanny for some me time.

Love love love this property. Have stayed there 3 years in a row. Met people who have stayed there over and over again too. So that just speaks volumes .... when you keep going back ! The staff ensure the feeling of a hotel where solo women are safe and looked after. There were so many women travelling alone there - and had been back 3, 4 some even 10 times ! Well done everyone.

The hotel is close to retail shops, restaurants, Beachwalk shopping centre, Matahari department store, travel agencies, money exchange and directly opposite Kuta Beach. All the staff are extremely friendly. We had the delight of dealing with Kirana Dewi at check in, who subsequently popped up at breakfast time assisting the other staff. Room was adequate, extremely pleased that the modern bathroom did have a rain shower as advertised. We only dined at the restaurant for breakfast, which had a nice variety of food to choose from.

We are very disappointed with Accord to do with this hotel. We have stayed with Accor hotels in Asia and in Europe, we especially loved the Ibis by Ho Chi Minh Airport, great manager however Mercure Kuta was a disaster, the glass deal turned out to be cheap spirits verging on being fake alcohol in their cocktails not quality spirits that you would expect by a 4 star hotel, the beers were stronger. The my kids deal was a waste too, they had no longer a bag of goodies for boys so they gave my 3 year old boy a pink pig with a ribbon, son unimpressed, the next day they said they would replace it with a car but when they saw the pig was dirty they wouldn’t swap it, we were unaware of a swapping agreement, we thought they were just going to give us the car and keep the pig as well. They was no real service, we never saw the manager on the premises. When we made a mistake to do with our booking, late checkout, they said they wouldn’t reimburse us or offer an exchange. This Mercure truly gives Accird a bad name and I would recommend that Accord retrains the hotel Management to do with pleasing their loyal customers. Also the photos were really deceiving, the pool is on the roof.

I came to stay here just for the night. I am aware that this is a pretty old resort. Only good thing is it's location. It's right at Kuta beach with shops, malls and many interesting people to see. Cleanliness in general ok stage. Smallish room with weird sized balcony overlooking the courtyard. Not pretty because I got the level 2 room and its noisy too as my room was rocated just above the reception. Breakfast was on a small tight area on level 4. Rice porridge was salty - I thought it was supposed t be tasteless because we need to add the other needful stuffs such as eggs, soup and condiments to make it savory. Chicken dish was bland. Above this, the service staff were fabulous. Pillows in room were large, new and fluffy. Fantastic.

I stay 3 days 2 night in Mercure Kuta beach with the hope this is good hotel to stay since it is near the beach and Bali known for the hospitality. the room is very good, clean and well maintain. what need to be improved is in the front desk, the staffs there are working mainly for working, not trying to reach and supportive to the customer. As the front line of the hotel, sincerity, is important, and customer also feel, how they were treat. Sometimes no one is there and to call the receptionist from room also took sometimes to get answer. May be Management needs to add some staffs in Front Desk. Staffs in other area is quite good. Location of Mercure is an excellent location, so maintaining good service is something needs to be done.

Spend the last night in Bali at Mercure and loved the hotel, the hotel surroundings especially the pool area which has got a great view of the beach and ocean. The location of the hotel is also convenient for exploring the area on foot. The room is spacious and very comfortable, only issue we had during our stay was that the water tap control came off and can't be closed. This was quickly rectified by the in house maintanence team. An overall memorable stay

The location of the hotel was good. The staff was very kind. Thank you for handling the customer's inconvenience. I loved the view of the pool. The breakfast menu was bad. Next time I visit Kuta, I will visit again.

Very friendly and helpful staff, always with a smile. well located with beautiful view of the Beach and the sunset. Service staff were impressive specially as most of them were trainees. One night I went to the restaurant about 10 minutes before closing and stayed way beyond closing time to finish dinner. 4 staff stayed behind to serve me, and not a single glum expression.

The room and bed are comfy but it's difficult to work inside since no meeting table provided. The food choice was not so variety. The communication between hotel staff team were not so satisfied, they was always confused.

I stayed here for 4 nights. I was charged twice for my booking and the hotel is aware of this and said they would organize a refund. 10 days later and no refund. They promoted a buy one get one free at reception for the Spa when I checked in, also later at a desk in the foyer promoted the same offer to me. When I went to book a massage I was not offered the buy one get one free as I was on my own. No where on the card did it say not applicable to single travelers. Pool opens at 7am and closes at 9pm. Giving them 10 hours for treating the pool. One morning at 7-30 it was still closed for treatment, and one afternoon it was closed by 5pm the sign saying for treatment but they were setting up for a party by the pool for a group so the pool was closed. I had to go to reception twice during my stay to get my room door unlocked as the key card would not open it. The room itself was very nice and the service from the staff was very good. I appreciated the room upgrade and the welcome I received from the staff.