慕尼黑巴亚普斯特索菲特酒店 5 星

客户意见评级 (ALL 评级) 4.4/5 3,411 评论

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Bayerstrasse 12, 80335 慕尼黑, 德国

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酒店位置

慕尼黑巴亚普斯特索菲特酒店

Bayerstrasse 12
80335 慕尼黑
德国

GPS:48.139495, 11.55678

电话
传真 +49 89 599481000

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酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

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ALL 评级  4.4/5  3,411 评论

TripAdvisor 评级  4.5/5  5,024 评论

卓越奖 2024

Unfortunate start appropriately resolved by management

Tripadvisor 评级 4.0/5

Tour57866006955 经 TripAdvisor 认证的评论

Updating this review to reflect the effort that was made to address a very unfortunate situation. Our first night at the hotel there was a shattered glass door that forced us to relocate rooms. There was not a similarly sized room available at the time so we were moved to a smaller room for that evening. The following day they were able to move us to a very nice suite that was more than adequate for our family. The suite was good, the service was good and we were provided complimentary breakfast as well as an adjustment to our bill to compensate for the inconvenience. The hotel itself is very nice and located perfectly for traveling to/from Munich as it is adjacent to the main train station and a very short walk into town if you don't want to take the tram.

Bonjour Tour57666006955, On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We really hope to be able to welcome you again as our guest. Best regards, Emiel van Dijk, General Manager

Nothing Special

Tripadvisor 评级 3.0/5

D D 经 TripAdvisor 认证的评论

I was excited to stay in a building that used to be a post office. However, I did not see anything that reminded me of what it used to be. We stayed here with our river cruise group so we did not choose the hotel ourselves. The room had no carpet or rug. This made every movement loud and uncomfortable on the feet. The bed was comfortable and we slept well. The room was ugly with purple and gold and cheap looking furniture which did not make me feel like I was on vacation. The room also did not have a view of anything good. It was located near all of the tourist sites and the train station which was convenient. I liked the way the bathroom looked. However, the glass door did not close all the way since there was a 4 inch diameter hole in the door that I assume is the door handle. The bathroom did not have a fan. This means that the person sharing a room with you can hear everything you do in the bathroom. That's not romantic at all. Also, the restroom had very little place to put your items. I enjoyed my breakfast and my husband said his was okay. We both agreed that the service in the breakfast room was excellent. Overall, I would not stay at this hotel again because it was not special and it was expensive for what we got.

Bonjour D D, Thank you for your positive remarks on the breakfast, and also for your critique and suggestions on improvement. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Emiel van Dijk, General Manager

Great folks at Sofitel

Tripadvisor 评级 5.0/5

DayTrip51254236342 Couples - 经 TripAdvisor 认证的评论

The hotel is great with nice facilities and restaurants. The best of this hotel are people working there. I forgot a couple items there and their personnel mailed it to me immediately. Big thanks to Ruzhen, Philine and Zuzana. Very nice bedrooms with pretty decent A/C and blackout shades. It was very quiet, I never heeard any noise. Although area is next to train station, but everything else is top notch.

Bonjour Caprise, Thank you for taking the time to review your stay with us. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Emiel van Dijk, General Manager

Generous upgrade but lacking in some areas

Tripadvisor 评级 4.0/5

oliver_adl Couples - 经 TripAdvisor 认证的评论

We stayed her a few nights and despite a generous upgrade feel the property lacked in some areas; we had a maintenance issue with the bathtub and nobody answered the phones - meaning we had to go to reception to get assistance. Basically 0 loyalty recognition from staff. Also Accor Loyalty program needs a revamp for visitors in Europe, even with a high level status they grant a room upgrade with a category many hundreds of euro higher per night but don't offer included breakfast at a Sofitel with no club-lounge? Seems odd... Rooms are well insulated but the area is pretty poor being close to the main train station with all the problems those tend to attract in Europe these days.

Bonjour oliver_adl, Thank you for your positive review, the nice feedback, and also for your critique and suggestions on improvement. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Emiel van Dijk, General Manager

Room was average - not a 5-star experience

Tripadvisor 评级 3.0/5

mcr2006 Couples - 经 TripAdvisor 认证的评论

We are giving this hotel an average rating. When you book a 5 star you come in with certain expectations. I have stayed in 5 star hotel in several countries and moved to one in Salzburg after staying here. This is not a 5 star property and I would not stay again. I am very disappointed in what we paid to stay at this place vs what we experienced. I would have been better off at the NH hotel on other side of train station. Pros - staff were all kind and the breakfast buffet was very good; nice to have access to fitness center but spa was closed and if you wanted to use it had to go across the street to the LeMeridien. Right next to train station (which could be a con - our room faced the courtyard so it was quiet, but it looked like some rooms may face the train station or a very busy road). Cons - very outdated rooms, not 5 star hotel treatment at all, only one water provided in room per day for two people, no welcome note or treat in room (we even received this at a 4 star in Strasbourg). The room was a good size and I was happy to have a tub, but the room and decor is just odd. The room actually had old plush carpet in it - yuck. And, the bed had some odd topper on it - probably just to cover up a very outdated mattress. I like a softer, plush mattress but this was just odd. We had trouble with keeping the room cool and were provided a fan which helped. I keep using this word, but this place overall is just odd. I would not stay here again if in Munich - I would look to either the real 5 star hotels in Munich or look to the highly rated 4 stars. As I said, it makes me quite sick when I think about how much we payed for this place versus what we received. It was was unacceptable. We paid less for a true 5 star hotel in Salzburg

Bonjour mcr2006, Thank you for your visit, the positive remarks on the breakfast and the staff, and also for your critique and suggestions on improvement. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Emiel van Dijk, General Manager

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其他网络用户评价我们的酒店

  • 1,344 评论 8.9/10 位置
  • 2,004 评论 7.2/10 房间
  • 2,224 评论 7.8/10 服务
  • 15 评论 9/10 上网
  • 837 评论 7.9/10 早餐
  • 680 评论 8.6/10 氛围
  • 489 评论 6/10 清洁度
  • 485 评论 7.3/10 设施

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