Mercure Hotel Mannheim am Rathaus 3 étoiles

Note Avis clients (Note ALL) 4.5/5 2 075 avis

Mercure Hotel Mannheim am Rathaus - Image 1
Mercure Hotel Mannheim am Rathaus - Image 2
Mercure Hotel Mannheim am Rathaus - Image 3
Mercure Hotel Mannheim am Rathaus - Image 4
F7, 5-13, Baden-Wuerttemberg, 68159 MANNHEIM, Allemagne

Description

Les plus de l'hôtel

  • Hôtel certifié ALL-Safe à Mannheim

  • Parking souterrain de l'hôtel (payant)

  • Agréable terrasse au milieu d'un jardin de lavande

  • Accès très facile au centre de congrès et à la SAP Arena en transports en commun

  • Mannheim prélève une taxe de séjour correspondant à 4,5 % du prix net de la chambre

Nos hébergements

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Localisation de l'hôtel

Mercure Hotel Mannheim am Rathaus

F7, 5-13, Baden-Wuerttemberg
68159 MANNHEIM
Allemagne

GPS:49.490849, 8.461704

Téléphone
Fax +49 621 336992100

Accès et transports

Services de l'hôtel

Arrivée à partir de - Départ jusqu'à

Sur place
  • Parking
  • Accessible en fauteuil roulant
  • Wifi
  • Air conditionné
  • Petit-déjeuner
  • Bar
  • Salles de réunion
  • Etablissement entièrement non-fumeurs

RELAX - FOOD, DRINKS & YOU

Suivez les sports en direct avec des plats savoureux comme des tapas et de la cuisine de rue dans notre bar de l'hôtel RELAX. Découvrez notre large sélection de cocktails rafraichissants ou dégustez un verre de notre Grand vin Mercure.

Les avis de nos clients

Les avis de nos clients

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note ALL  4.5/5  2 075 avis

Note Avis clients 2.0/5

Jean M. C. En couple - Avis confirmés ALL

Un accueil des plus impersonnels Une chambre non faite après la première nuit et pas un seul mot d'excuses

Dear Mr. C., thank you for taking the time to share your detailed feedback. I am truly sorry that your recent stay with us did not meet your expectations. First of all, please accept our sincere apologies for the impersonal welcome you experienced. A warm, attentive and personalized reception is something we consider fundamental, and it is clear that we did not deliver this in your case. More importantly, I deeply regret that your room was not serviced after the first night. A full waste bin, unmade beds, unchanged towels and uncleaned surfaces are absolutely not in line with our standards. The fact that this happened without any apology from our side makes the situation even more disappointing. Please be assured that this matter will be addressed directly with our housekeeping and reception teams to prevent any recurrence. I am pleased to see that you appreciated the breakfast and that the booking process and check-out were smooth. Nevertheless, these positive aspects do not outweigh the inconvenience you experienced, especially regarding cleanliness and service attitude. As a Silver member of ALL – Accor Live Limitless, your loyalty is important to us. It is therefore particularly regrettable that we left you dissatisfied. We would value the opportunity to regain your trust during a future stay and provide you with the level of service you rightfully expect from us. Kind regards, Ihr Mercure Hotel Mannheim am Rathaus

Note Avis clients 4.5/5

Giuseppe U. En famille - Avis confirmés ALL

J'ai bien aimé mon séjour dans cet hôtel. Le personnel aussi très compétent.

Dear Guest, thank you very much for your positive review and for rating your stay 9 out of 10. We are delighted to read that you were pleasantly surprised and that you enjoyed your stay with us. Your kind words about our competent and friendly team are especially appreciated and will gladly be shared with them. We look forward to welcoming you back on your next visit. Kind regards, Your Mercure Hotel Mannheim am Rathaus

Note Avis clients 5.0/5

Tas S. En famille - Avis confirmés ALL

C'était tres belle expérience les hotels c'était très propre. Il accueille très bien.

Dear guest, Thank you very much for your wonderful review! We are delighted to hear that you enjoyed your stay with us and that you have fond memories of our clean hotel and friendly team. We hope to welcome you back soon. Yours sincerely, Mercure Hotel Mannheim am Rathaus

Note Avis clients 4.5/5

Bastien S. S. Professionnel - Avis confirmés ALL

bon séjour

Dear Mr. S. S., thank you very much for staying with us and for your positive review. We are delighted that you had a pleasant stay and enjoyed our services. We look forward to welcoming you back to Mannheim. Your Mercure Hotel Mannheim am Rathaus

Note Avis clients 3.5/5

Anne-cecile S. Professionnel - Avis confirmés ALL

Juste pour dormir, chambre par très grande comparée au Mercure français, petit déjeuner moyen. Cà fait le Job mais sans plus

Dear Guest, Thank you for your feedback and your honest assessment. We appreciate your comment regarding room size and breakfast — standards can indeed vary between countries and locations. We’re pleased that your stay met the essential needs, and we hope to have the opportunity to welcome you again for an even more satisfying experience. Your Mercure Hotel Mannheim am Rathaus

D'autres internautes évaluent notre hôtel

  • 591 avis 9/10 Site
  • 863 avis 7.3/10 Chambre
  • 820 avis 8.8/10 Service
  • 15 avis 3.1/10 Internet
  • 462 avis 7.5/10 Propreté
  • 449 avis 8.6/10 Petit déjeuner
  • 176 avis 4.6/10 Qualité/prix
  • 10 avis 0/10 Espace bien-être

Dispensé par Trustyou

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