فندق مركيور Mercure فين وستبانهوف 4 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.1/5 1,267 أراء

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فندق مركيور Mercure فين وستبانهوف - Image 1
فندق مركيور Mercure فين وستبانهوف - Image 2
فندق مركيور Mercure فين وستبانهوف - Image 3
فندق مركيور Mercure فين وستبانهوف - Image 4
Felberstrasse 4, 1150 فيينا, النمسا

الوصف

خدمات الفندق الإضافية

  • موقع مركزي ووصلات نقل عام مثالية في فيينا

  • بوفيه إفطار غني ومتنوع

  • يقدم مطعم ويست سايد مأكولات عالمية عصرية

  • 6 قاعات اجتماعات مع التخطيط الشخصي للمناسبات

  • موقف سيارات في الفندق يضم 52 مكانًا لوقوف السيارات

الإقامات المتوفرة لدينا

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موقع الفندق

فندق مركيور Mercure فين وستبانهوف

Felberstrasse 4
1150 فيينا
النمسا

نظام تحديد المواقع العالمي (GPS):48.198155, 16.337507

الهاتف
فاكس +43 1 98111930

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • موقف
  • نرحب بالحيوانات
  • مطعم
  • وافاي
  • وجبة الفطور
  • حانة
  • صالات اجتماعات
  • فندق خالٍ تمامًا من التدخين
  • خدمة الغرف

WESTSIDE

في مطعم ويست سايد تلتقي الحياة الحضرية مع النمط الصناعي العصري. يضمن المزيج المثالي بين المأكولات النمساوية التقليدية والأطباق الكلاسيكية العالمية تجربة طعام تلبي جميع الأذواق.

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.1/5  1,267 أراء

تقييم TripAdvisor  3.7/5  1,484 أراء

Customer service needs improvement

ملاحظة Tripadvisor 1.0/5

Francesca A تقييم TripAdvisor المعتمد

Poor personal hygiene on the part of a receptionist who greets customers with greasy hair, dirty fingernails and dirty teeth. It is deplorable to find this kind of situation in a 4-star hotel. The manager should be uncompromising about the appearance of his employees and should not forget to ask them to smile at customers and be friendly.

Dear Francesca A, Thank you for your feedback & for your critique and suggestions on improvement. We sincerely regret that your experience with the colleague did not meet your expectations. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Hotel mecure bad visit

ملاحظة Tripadvisor 2.0/5

Janet W تقييم TripAdvisor المعتمد

The hotel was rated 4* and it most definitely not. I would rate our room 2* at best . Only one spare socket to use for charging phones. The outside the main entrance was covered in cigarette ends only clean on our last evening due to the restaurant having a private party with a disco on the last night of our stay. Our room was right above it was like having a disco in the room I could her the guest sing until after 2am. Spoke to the receptionist and was informed it has nothing to do with the hotel. I would not visit this hotel again

Dear Janet W., Thank you for your feedback & for your critique and suggestions on improvement. We sincerely regret that your experience with tus did not meet your expectations. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, The team of the Mercure Hotel Wien Westbahnhof

Sick because of breakfast

ملاحظة Tripadvisor 1.0/5

c_cilec349 تقييم TripAdvisor المعتمد

This comment is posted under a pseudonym, but the hotel will be able to identify us based on its content. My daughter and I stayed there from 4 to 7 December. We fell ill on the 5th, just after breakfast, for several hours while we were digesting, and were only able to go out in the evening. We were sure that there had been a problem with the eggs. My daughter, who works in events and hotels, decided to tell the manager, but what we feared happened: he didn't believe us and claimed that we were sick before and that we had caught a virus the day before at the Paris airport, where we boarded immediately. This is completely untrue; we were in great shape at breakfast and it all started with the eggs. Despite the letter sent to the general manager, we received no compensation. My daughter, who has two groups booked with Accor for Vienna in autumn 2026, will not be sending them there. They kept saying they were sorry, but they didn't believe us. We have better things to do than haggle over £50 for breakfast, and for them it was just a gesture of goodwill that we would have appreciated because we lost one of our three days in Vienna because of them. It's deplorable.

As on all other platforms where you have published your unjustified accusation under a pseudonym (why?), we would like to point out that no other guest who enjoyed our breakfast, including eggs, had any complaints. Yours sincerely, The team of the Mercure Hotel Wien Westbahnhof

ملاحظة أراء العملاء 0.5/5

Meshal A. العائلات - تقييمات مؤكدة لفندق ALL

عدم وجود مستلزمات الغرف الاساسيه

Old hotel with some issues, but budget friendly.

ملاحظة Tripadvisor 3.0/5

willdejager تقييم TripAdvisor المعتمد

The hotel is situated in an old building close to Vienna Westbahnhof. Check-in was fast and efficient with a friendly member of staff. Due to my Accor All Status, I was upgraded to room 701 with extra space, a couch and a working desk. The bed is very comfortable and safe and minibar (with free drinks) are provided. The Wi-Fi is usable, but you need to log in every day again. A Nepresso machine is provided in the upgrade. The bathroom is old and has seen better days. Irritating is the fluctuating water temperature when taking a shower. It goes from hot to cold and you have to keep adjusting the tap. And because this is an old building with little insulation, the outside noise of a busy road enters the room, so if you are a light sleeper, bring ear plugs. Basically, this is a Mercure of the lower category, closer to the Ibis then to the Novotel brand of Accor. But it is also a lot cheaper than the other Mercure hotels in Vienna. If you only need a room to sleep and shower in, this hotel is an option. If you want the usual luxury of Mercure, pay a little more for an alternative hotel.

Dear wildejager, Thank you very much for your visit. We are very sorry that our hotel did not appeal to you very much. We sincerely apologize for any inconvenience and ask for your understanding for a hotel that - although still in good shape - lacks some top modern details and shows signs of wear due to its age. However, please be assured that appropriate renovation measures are already being planned. It would be a pleasure to welcome you back to Wien and to our hotel. With best regards, The team of the Mercure Hotel Wien Westbahnhof

بالاشتراك مع TripAdvisor

تقييمات فنادقنا من مستخدمين آخرين

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  • 912 أراء 4.4/10 مستوى الراحة
  • 732 أراء 7.7/10 مستوى النظافة
  • 590 أراء 3.2/10 شعور
  • 516 أراء 7.4/10 الإفطار

مشغّل بواسطة Trustyou

منشآتنا الأخرى القريبة

جميع فنادقنا في فيينا

يبدأ السعر من، لليلة واحدة لشخص واحد في فئة الغرفة المعنية قريبة من السعر، باستثناء الخدمات الإضافية، باستثناء الإفطار. يتوافق مع أدنى سعر عام بما في ذلك جميع الضرائب (قد تُدفع بعض الضرائب عند الوصول إلى الفندق (على سبيل المثال، ضريبة المدينة) وفقًا للوائح المحلية.) الخاصة بمكان الإقامة المعني ، الموجود على الموقع https://all.accor.com/ في هذا اليوم، للإقامة لمدة ليلة واحدة في اليوم التالي 20 أيام. متغير حسب الفترة والتوافر. السعر مضمون فقط في وقت الحجز. تُدفع جميع الحجوزات (في الخارج) بعملة البلد الذي يقع فيه الفندق. يتم تأكيد المبلغ فقط عند الحجز بعملة البلد الذي يقع فيه الفندق. قد تتم الإشارة إلى تقدير التحويل بعملتك، لكنه ليس تعاقديًا. في وقت الدفع، قد يفرض عليك المصرف الذي تتعامل معه رسومًا مصرفية و/ أو رسوم صرف.