Mercure Гран-Отель Бидермайер Вена 4 звезды

The Mercure Grand was included in a package tour. We liked our room. The location is close to the city center. Our room was commodious and everything worked as it should. The hotel is located in an alleyway so getting the luggage into the hotel is not easy. On the other hand it was very quiet. I would happily stay here again.

Spent a month traveling Europe with my sister. Stayed at several hotels in many different countries. This hotel ranked as one of our favorites. Andrea , at the front desk was one of the best people we met in Vienna. The hotel itself was good. Clean room, good breakfast. We had a horrible experience with a very rude waiter in Vienna. Shocking I know! ( He was sooo horrible , to this day I still vow to haunt him when I die!!!) Knowing that, Andrea made sure our stay at the hotel was top notch. She was just very sweet , friendly, and accommodating! ( Full disclaimer the rude waiter was not at this hotel!)

one of the worst experience ever! and i am talking as an Accor platinum member - sleep over 50 nights a year min. the staff is so unprofessional, so low serviceability approach. the hotel itslef like stack in the 80s , shabby furniture , smelly corridors . do yourself a favor - find other place

Локация отеля отличное, в шаговой доступности от CAT и U. Красивые интерьеры, очень приветливый персонал, замечательные завтраки

Do not get fooled by the photos of the cute passage with the umbrellas as a sign of what you will find in the interior of this hotel. They gave us an attic room that was not even accessible by elevator so we had to go up two high flights of stairs with our luggage to access our room. When we complained, they changed our room to another attic with elevator access. We had paid for a standard room in this 4-star hotel and what we got was completely unacceptable. The room was tiny, the carpet and furnishings were extremely old, dirty and outdated and there was no head room. My son is 6"1' and he couldn't even shower; I'm 5"5' and I hit my head against the wall several times to be able to shower as well. We had booked for 4 nights and they didn't even vacuum the floor or dusted during the whole stay. I had to call the front desk when we returned to the hotel in the evening to tell them, but they said we'd have to wait until the next day to have it cleaned. It was also a very dark room, as they only sources of light were two small lamps. There were not enough outlets to charge our phones unless we unplugged one of the lamps!! The tv was also old, so no smart tv and there no access to streaming platforms or internet-all programming in German. I do not recommend this hotel at all!!!