Mercure Вена Ферст

Beware - Don’t stay here, they will scam you! Location is solid, rooms are ok. Biggest problem is they lie to you and do not honor what they say. When checking in they told us explicitly that breakfast was included in our booking. Upon check out they had changed their mind and charged us 200 euros for their honestly terrible breakfast! I never would have eaten it if they hadn’t told us explicitly it was free! When I brought this up to the front desk, they did nothing and told me I needed to provide documentation they told me it was included, as if I should be fact checking every thing each employee tells me and getting documentation for it. Really bad hospitality and they will scam you. If you decide to stay, I guess you have to get everything they tell you in writing and notarized? Oh also the shower was clogged the whole time and they never came to fix it.

Berat is the best Service in town! Thank you for your dedication and attention. We ordered a Steak and Fish and chips, with some lovely wine. In a super central location you might want to enjoy a lovely local freshly prepared dinner.

There are two Mercure hotels very close together. We chose the Mercure Vienna First based on the photos on the website and it was an excellent choice. The hotel is very well located, despite being in a car-free location, but there was no problem, as the taxi dropped us off 10 meters from the hotel entrance. The room is very comfortable and clean, the breakfast was excellent and the service was kind.

We were very happy with this hotel stay . It was right in the heart of everything in Vienna. The staff were very friendly and helpful. The room was very clean and modern. Especially the bathroom as it had an amazing shower and very good quality towels. The bed was very comfortable and the room was cleaned every day. The only down side was the bar area was too quiet for a hotel , but only 2 minutes away were very nice bars and restaurants. I would recommend this hotel as a perfect spot to visit Vienna.

The location of the hotel is great, as it’s walking distance to a lot of Viennas most visited sites and also a close distance from the subway, which can take you further out from the city centre. The room was also good, although a bit small, but no real complaint, just an observation. What brings this hotel down is the breakfast. There’s nothing done right in there. The coffee is bad (which I don’t get, because they have a fancy espresso machine up front, but they get the coffee from the back?!), the scrambled eggs are bad, the juice is bad… Everything just feels cheap and without any thought. With a better breakfast, this would be a really really good hotel. A bit of a shame.