Novotel Queenstown Lakeside 4 stars

Customer review rating (ALL Rating) 4.4/5 4,731 reviews

Hotel extras

  • Certified ALLSAFE

  • Steps away from bars restaurants & shopping

  • WiFi, work space, LCD TV with pay-movies

  • Contemporary dining, fresh local produce

  • Bright, flexible space for effective events

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Hotel location

Novotel Queenstown Lakeside

Cnr Earl St and Marine Parade
9300 QUEENSTOWN
New Zealand

GPS:-45.033729, 168.661759

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

ELEMENTS

For breakfast or dinner, Elements Restaurant offers fresh seasonal cuisine and a contemporary dining experience. Dining on either the mezzanine level or Al fresco dining in the Rose Garden from 6pm daily.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  4,731 reviews

TripAdvisor Rating  4.0/5  3,911 reviews

Certificate of excellence 2022

Great stay

Customer review rating 4.5/5

Lis Couples - Confirmed reviews ALL

We really enjoyed our stay. It was in a great location and the staff were super friendly.

Dear Elisabeth, Thank you for the great review of our hotel! We are delighted that you enjoyed your stay with us and we hope to welcome you back again soon! Warm Regards, Ashleigh Judd Guest Relations Manager

Amazing location, great stay!

Customer review rating 4.0/5

Morgan Couples - Confirmed reviews ALL

Amazing location. Superb, friendly, helpful staff. Vallet parking. Room was slightly dated and bathroom was ok but nothing special. Overall a great stay and would highly recommend

Dear Morgan, Thank you for the great review of our hotel! We are delighted that you enjoyed your stay with us and we hope to welcome you back again soon! Warm Regards, Ashleigh Judd Guest Relations Manager

Location

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Excellent area of town. Appreciate there are staff shortages which affects service levels

Dear Christine, Thank you for the great review of our hotel! We are delighted that you enjoyed your stay with us and we hope to welcome you back again soon! Warm Regards, Ashleigh Judd Guest Relations Manager

Good location and very clean.

Customer review rating 3.5/5

Liz Solo - Confirmed reviews ALL

I ordered room service breakfast and it had a lot of things missing. No yogurt, croissants juice or tea. No butter and no knife to spread jam on my toast. I used a soup spoon. I couldn't be bothered complaining as I was alone in the room with a fractured kneecap

Dear Elizabeth, Thank you for taking the time to share your feedback. Although it is great to read that you had a enjoyable and comfortable stay with us it is disappointing to read your comments about your room service and I do apologise for this. I have passed over your comments to our Food and Beverage Manager to look into this further. Thank you again for sharing your feedback and we hope to welcome you back in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Great position, comfortable rooms

Customer review rating 4.0/5

Greg B. Couples - Confirmed reviews ALL

A nice 3 night stay, very handy to town yet quiet. Room was comfortable and the housekeeping/servicing of the room was excellent. Expensive but that's Queenstown in general.

Dear Gregory, Thank you for taking the time to share your feedback. Its great to read that you had a wonderful stay with us and enjoyed our prime location. We look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

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Other web-users rate our hotel

  • 2,153 reviews 9.2/10 Location
  • 2,213 reviews 6.2/10 Room
  • 2,413 reviews 8.9/10 Service
  • 31 reviews 5.6/10 WiFi
  • 855 reviews 5.6/10 Comfort
  • 684 reviews 6.2/10 Cleanliness
  • 563 reviews 7.4/10 Breakfast
  • 520 reviews 3.9/10 Vibe

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