Novotel Queenstown Lakeside 4 stars

Customer review rating (ALL Rating) 4.3/5 3,951 reviews

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Novotel Queenstown Lakeside - Image 1
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Cnr Earl St and Marine Parade, 9300 QUEENSTOWN, New Zealand

Description

Hotel extras

  • Steps away from bars restaurants & shopping

  • WiFi, work space, LCD TV with pay-movies

  • Contemporary dining, fresh local produce

  • Bright, flexible space for effective events

Our accommodation(s)

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Hotel location

Novotel Queenstown Lakeside

Cnr Earl St and Marine Parade
9300 QUEENSTOWN
New Zealand

GPS:-45.033729, 168.661759

Telephone
Fax +64 3 442 7469

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ELEMENTS

For breakfast or dinner, Elements Restaurant offers fresh seasonal cuisine and a contemporary dining experience. Dining on either the mezzanine level or Al fresco dining in the Rose Garden from 6pm daily.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  3,951 reviews

TripAdvisor Rating  4.0/5  3,978 reviews

Certificate of excellence 2023

Good location , Horrible rooms

TripAdvisor rating 2.0/5

Charley Wright R Families - TripAdvisor review

The rooms are really small , don’t expect being able to fit 3 people in the rooms comfortably. The hotel is located in a great place but that’s is the only thing going for this hotel. Stayed a week in this hotel and couldn’t have had more uncomfortable experience. Had to pay an extra 20 dollars a night for a fold up bed that was lodged in between the DOUBLE bed and the window.

Well looked after by Novotel team

TripAdvisor rating 5.0/5

sydneysider17 Families - TripAdvisor review

Fantastic stay with staff who remember you, your preferences and take it upon themself to make the stay memorable. Celebrated my birthday during my stay and was surprised by a bottle of wine and a dessert plate in our hotel room - thank you team Novotel Queenstown

Wonderful service and hospitality

Customer review rating 4.5/5

Peter N. Families - Confirmed reviews ALL

Good location and clean and tidy. Both reception staff, restaurant staff and the house keeping staff displayed extraordinary level of service

Dear Peter N., We very much appreciate your comments regarding your stay at the Novotel Queenstown Lakeside. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm Regards, Carly Gilmore Guest Relations Manager

Clean & cozy

Customer review rating 5.0/5

Zulaika R. Couples - Confirmed reviews ALL

Housekeeping very good

Dear Zulaika, We really appreciate the fantastic feedback and are delighted that you enjoyed your stay with us. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm Regards, Carly Gilmore Guest Relations Manager

Great location

Customer review rating 3.5/5

M. Families - Confirmed reviews ALL

It was okay, I was suprised that there was no acknowledgment of being a member upon arrival or during stay. I had received a mail offering upgrade but couldn’t give me the twin beds required. However at no point at check in or again was it acknowledged. I asked for support booking transport and despite having 3 people at the activities desk - still sent me away with very clear information.

Dear Marla, Thank you for taking the time to share your feedback with us. We appreciate your comments and apologize for the oversights you experienced during your recent stay. We regret that you did not feel acknowledged as a valued member upon arrival or during your stay. Ensuring our guests feel recognized and appreciated is important to us, and we apologize for not meeting your expectations in this regard. Regarding your request for an upgrade and with booking transport, we apologize for any inconvenience caused. Your feedback about the communication at the activities desk has been shared with our team for review and improvement. We value your loyalty as a member, and we strive to ensure a seamless experience for all our guests. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay in the future. Warm Regards, Carly Gilmore Guest Relations Manager

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Other web-users rate our hotel

  • 2,161 reviews 9.4/10 Location
  • 2,180 reviews 6/10 Room
  • 2,195 reviews 8.9/10 Service
  • 24 reviews 3.7/10 WiFi
  • 798 reviews 5.4/10 Comfort
  • 674 reviews 6.1/10 Cleanliness
  • 612 reviews 4.3/10 Amenities
  • 583 reviews 7.5/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.