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Novotel Queenstown Lakeside Hotel 4 stars

Customer review rating 4.4/5 16,905 reviews

ALLSAFE approved hotel

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Novotel Queenstown Lakeside
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+ 12 Services

Hotel extras

  • Certified ALLSAFE

  • Steps away from bars restaurants & shopping

  • WiFi, work space, LCD TV with pay-movies

  • Contemporary dining, fresh local produce

  • Bright, flexible space for effective events

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking Paying
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • QUEENSTOWN AIRPORT Paying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry Paying
  • Currency exchange
  • Porter
  • Concierge
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Jacuzzi
  • Babysitting on request
  • Golf Paying
  • Outdoor tennis court (nearby) Paying
  • Bicycles rental (nearby) Paying
  • Skiing Paying
Business services
  • 1 Meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Novotel Queenstown Lakeside

Cnr Earl St and Marine Parade
9300 queenstown
new zealand

Tel: +6434427750

Fax: (+64)3/4427469

Check-in from 14h00

Check out up to 11h00

  • QUEENSTOWN CITY CENTER :  AIRPORT TO CITY

  • By plane

    QUEENSTOWN AIRPORT At 10km / 6.21 miles - Shuttle paying

  • By helicopter

    SKYLINE GONDOLA At 2km / 1.24 miles

  • By car

    STATE HIGHWAY 6 At 1km / 0.62 miles

GPS :-45.033729, 168.661759

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our restaurants and bars

ELEMENTS

Type of cuisine: International

For breakfast or dinner, Elements Restaurant offers fresh seasonal cuisine and a contemporary dining experience. Dining on either the mezzanine level or Al fresco dining in the Rose Garden from 6pm daily.

Menu (PDF)
  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

ELEMENTS LOUNGE

With a relaxed and spacious setting, views of the town, lake and rose garden with ample natural light during the day Elements Lounge is the perfect spot for coffee, lunch or sunset cocktails.

Non contractual photo

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 60

  • Maximum capacity: 50 people

  • Maximum banquet capacity: 25 people

Find out more

Our guest reviews for
Novotel Queenstown Lakeside

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

16,905 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,851 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Great spot

Customer review rating 4.5/5

Jono Families - 22/07/2021 Confirmed reviews ALL

One night stay with kids. Great location. Staff were great with a movie night, meal for kids.

Dear Jono, Thank you for taking the time to share your feedback. Its great to read that you had a wonderful stay with us and the kids enjoyed our movie night. We look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Good Stay

Customer review rating 4.5/5

Dean Families - 22/07/2021 Confirmed reviews ALL

Great service, friendly staff, nice room overlooking the lake.

Dear Dean, Thank you for taking the time to share your feedback. Its great to read that you had a wonderful stay with us and our friendly team made sure that you were well looked after. We look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Great staff.

Customer review rating 4.5/5

C R. Families - 21/07/2021 Confirmed reviews ALL

Front desk staff friendly and helpful, concierge helpful

Dear Ciaran, Thank you for taking the time to share your feedback. Its great to read that you had a wonderful stay with us and we look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

well located

Customer review rating 4.0/5

Marie B. Couples - 21/07/2021 Confirmed reviews ALL

I was a little disappointed as in other a Accor stays there were robes and slippers, but we somehow didnt have these luxuries. Apart from that we thoroughly enjoyed our stay. Also a prompt service when I had left behind some makeup. It arrived how I asked overnight courier. A big thank you.

Dear Marie, Thank you for taking the time to share your feedback. Its great to read that you had a wonderful stay with us and enjoyed our prime location. I am sorry that there was not robes or slippers in the room. We are awaiting on slippers to be delivered to the Hotel which have been delayed by shipping , but there should of been robes. I will follow this up with our Housekeeping team. Great to know that your make up made it to you promptly. Thank you again for sharing your feedback and we look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Well located but dated! And staff needs to be trained!

Customer review rating 3.0/5

Gaurav V. Couples - 21/07/2021 Confirmed reviews ALL

Me & my wife stayed at Novotel Lakeside Queenstown from 12 - 15 July 2021 - hotel is well located but so dated, fittings & furnishings are old, "SAFE" doesn't work; it is nothing like any other Novotel we been to - this shouldn't be 4 star more like a 3 star. Anyway, we were in Queenstown for the first time and initially booked our stay here for 12-14 July and then had to extend our stay for another night. Staff was helpful to let us stay in same room and advised that we will get the same rate as previously booked; little did we know that the staff won't carry forward our buffet breakfast request for the additional day. To us it was obvious, if we had brekky for two days, we would want it for the extra day we booked later, so we didn't ask the staff specifically assuming they have already carried it forward - and the staff didn't bother checking if we wanted it added. As a result, on check out, we were charged extra for the buffet breakfast in addition to the 'same rate' that was offered to us for the additional night. The staff on check out advised that because we booked 2 months in advance, we wouldn't get the same rate (they could have said earlier and we wouldn't have objected as it was school holidays and know it can be busy). It is not that we were charged extra it is just that we were not being told. TO their benefit, the staff at check out "offered" us to waive CC charge. Anyway, to top it all up, I enquired on check out if my parking ticket was still valid, staff checked and said yes, it is - and to our surprise the ticket won't work on check out from car park. Had to wait there 15 minutes, with traffic stuck behind us. Overall, the reason I am giving 5 above is because of location and some staff that were helpful. Others, need to be trained more. And definitely the room fittings and furnishing needs to be upgraded ASAP.

Great view

Customer review rating 4.5/5

Nicki C. Couples - 21/07/2021 Confirmed reviews ALL

I love the novotel!

Dear Nicki, Thank you for taking the time to share your feedback. Its great to read that you had a wonderful stay with us and we look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Best Stay

Customer review rating 5.0/5

Tania Business - 21/07/2021 Confirmed reviews ALL

Location is perfect. The hotel has some awesome kids programs for the school holidays. It was so good to see the place so busy, there were people everywhere. Some might not of liked that but after Covid etc it was encouraging to see the place (Hotel) and Queenstown so busy and alive again. We always stay here (with our kids and us alone) but this time was a business trip and it did not fail to impress. Service was amazing and we cannot fault it. Apart from the rain but you can't fight with mother nature!

Dear Tania, We very much appreciate your comments regarding your stay at the Novotel Lakeside. I am delighted to read that you had a wonderful stay with us and our friendly team made sure that you were well looked after. I also agree, its great to have the town buzzing with visitors again. Thank you for taking the time to share your feedback and we look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Well located, comfortable room, great service

Customer review rating 5.0/5

Katrina Families - 20/07/2021 Confirmed reviews ALL

Very impressed with front desk and customer service. Very friendly and nothing was a problem.

Dear Katrina, Thank you for taking the time to share your feedback. I am delighted to read that you enjoyed your stay with us and our front desk team made sure that you were well looked after. We look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Brilliant Location with Excellent Staff & Service

Customer review rating 5.0/5

Stella Couples - 20/07/2021 Confirmed reviews ALL

Lovely stay again (must be at least out 6th time). 12 nights of relaxation in a lovely location with stunning views, coupled with friendly helpful staff and excellent service. Thank you very much for making our holiday in Queenstown magnificent once again.

Dear Stella, We very much appreciate your comments regarding your stay at the Novotel Lakeside. I am delighted to read that you had a wonderful stay with us and our friendly team made sure that you were well looked after. Thank you for taking the time to share your feedback and we look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager
Customer review rating 4.5/5

Anonymous Friends - 20/07/2021 Confirmed reviews ALL

Great location, warm rooms, lovely service. A bit dated but we weren't there to hang in our room

Dear Simon, Thank you for taking the time to share your feedback. Its great to read that you had a wonderful stay with us and we look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

A great place to stay.

Customer review rating 4.5/5

Azallea L. Families - 20/07/2021 Confirmed reviews ALL

I always stay in Novotel Queenstown. It has great location, amazing view from the middle garden, easy access everywhere. And the staff are very friendly. They are very helpful. So it is always my recommendation to stay there.

Dear Azallea, We very much appreciate your comments regarding your stay at the Novotel Lakeside. Its great to read that you had a wonderful stay with us and our friendly team made sure that you were well looked after. Thank you for taking the time to share your feedback and we look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

everything we needed

Customer review rating 4.5/5

Anonymous Families - 20/07/2021 Confirmed reviews ALL

really good stay

Dear Vaughan, Thank you for taking the time to share your feedback. Its great to read that you had a wonderful stay with us and we look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

good stay

Customer review rating 3.0/5

Anonymous Families - 20/07/2021 Confirmed reviews ALL

Staff great!!!!! especially the breakfast room staff please pass on compliments to them. Location great but Novotel you need to upgrade the hotel is very tired and in need of new fittings especially for the price, it is tired and in need of repair

Perfect locality, very friendly staff, warm and comfortable room.

Customer review rating 4.0/5

Glennis A. Friends - 20/07/2021 Confirmed reviews ALL

My experience enjoyable, comfortable warm and friendly hotel.

Dear Glennis, Thank you for taking the time to share your feedback. Its great to read that you had a wonderful stay with us and our friendly team made sure that you were well looked after. We look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Well located, staff were attentive, friendly, smilie, prompt with service

Customer review rating 4.5/5

Greg C. Families - 19/07/2021 Confirmed reviews ALL

as above, everything was perfect, staff were so accomadating

Dear Greg, Thank you for taking the time to share your feedback. Its great to read that you had a wonderful stay with us and our friendly team made sure that you were well looked after. We look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Novotel Queenstown Lakeside

TripAdvisor rating 5.0/5

joycestilwell 20/04/2021 TripAdvisor review

Absolutely wonderful. Couldn't fault it at all. Concierge Joseph was extremely helpful when we booked for Milford Sound. Staff were friendly and the proximity to everything was fantastic. Also the cooked buffet breakfast was delicious. Would certainly recommend to family and friends.

Dear joycestilwell Thanks for staying with us - we appreciate your feedback and will pass this on to the team. We do hope that you will come back to see us again soon. Regards Jim Moore General Manager

Great location, great service.

TripAdvisor rating 5.0/5

Foodappreciator123 18/04/2021 TripAdvisor review

The hotel is in a fabulous location on the lakeside. The staff members are warm and professional, and they made the experience of checking in and out very easy. The hotel amenities are of a high quality, but the staff and the location are what really makes this spot fabulous.

Dear Foodappreciator123 Thanks for your positive comments - these will be passed on to the team. They all love getting positive feedback from happy guests and it does mean a lot to hear from our guests. ' Sounds like you had a good time - we hope you will be back soon. Regards Jim Moore General Manager

Each return visit gets better

TripAdvisor rating 5.0/5

HansE413 21/03/2021 TripAdvisor review

We have stayed at the Novotel Queenstown Lakeside hotel repeatedly over the years, and during our recent 4-day stay have been delighted to re-experience the quality of care that has brought us back again. Even though our previous stay was 8 months ago, senior, concierge and reception staff recognised us on arrival and greeted us warmly. The appearance of the hotel is smart and inviting, the room was spotless as usual, the buffet breakfast comprehensive and excellent, the dinners excellent, the spa restorative, and the garden inviting. Special opportunity was created to experience and celebrate the America's Cup races. The Bangladeshi cricketers were made to feel comfortable and at home. Throughout all, we sensed and appreciated the quality of staff team spirit. The challenges of COVID-19 have necessitated flexibility and collaboration, and we as guests have benefited. When unexpectedly busy, senior staff have chipped in to help where needed; others have multi-tasked smoothly. We noticed at all times that staff were attentive and helpful, ready to offer extra support where needed - as with a guest confined to crutches and wheelchair after a recent tramping accident. The reciprocity of warmth and friendship we experienced with staff at all levels made this stay, like the precious one, a precious vacation experience. Thank you so much! We already look forward to a return visit in spring!

Dear Hans It is always a pleasure to receive positive comments back about a guests stay and to be able to pass these on to the team. As a regular guest at the hotel over the years it is even more important that we consistently deliver warm service to you so that you do look forward to coming back when time allows. As a team we value the fact that you are so interested in the team as individuals and want to know about them genuinely as people - this really does create a lovely relationship and the team look forward to your visits and are interested in making sure you have an enjoyable time in Queenstown. We look forward to welcoming you back in Spring and whenever you can find time to visit us. All the best and look after yourselves. regards Jim Moore General Manager

Week break

TripAdvisor rating 5.0/5

jabcab2021 27/01/2021 TripAdvisor review

Fantastic week in Queenstown. Fantastic location, very good sized rooms along with amenities, very good breakfast and top class evening meals. Staff were excellent and very helpful to all requests. Cant wait till next time

Dear jabcab2021 People that stay anywhere for a week normally get to see a Hotel in a bit more depth than those that only stay a night or two and there is more time for something to go wrong. Our longer stay guests are important to us and the times gives us an opportunity to better engage. All of our guests are important to us and particularly now when the International borders are closed and business levels are impacted. We have always enjoyed looking after our NZ based guests but their business is even more important to us. So thanks for staying - we hope you will do so again soon. Regards Jim Moore General Manager

Great location and hotel

TripAdvisor rating 5.0/5

Kezzakel Business - 19/01/2021 TripAdvisor review

Stayed for the 2nd time in two weeks at this hotel, great location, accommodation and friendly staff. Comfortable beds and surrounds. Will defiantly stay again and recommend. Good size beads and rooms with fridge and tea/ coffee making facilities.

Dear Kezzakel Thanks for your positive comments and for staying. We hope to see you again soon Regards Jim Moore General Manager

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