Novotel Queenstown Lakeside 4 stars

Customer review rating (ALL Rating) 4.3/5 4,068 reviews

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Hotel extras

  • Steps away from bars restaurants & shopping

  • WiFi, work space, LCD TV with pay-movies

  • Contemporary dining, fresh local produce

  • Bright, flexible space for effective events

Our accommodation(s)

Take advantage of our Flight + Hotel offers


Hotel location

Novotel Queenstown Lakeside

Cnr Earl St and Marine Parade
New Zealand

GPS:-45.033729, 168.661759

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service


For breakfast or dinner, Elements Restaurant offers fresh seasonal cuisine and a contemporary dining experience. Dining on either the mezzanine level or Al fresco dining in the Rose Garden from 6pm daily.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  4,068 reviews

TripAdvisor Rating  4.0/5  3,975 reviews

Certificate of excellence 2023

Very pleasantly surprised

TripAdvisor rating 5.0/5

afrowoman TripAdvisor review

When I discovered my husband had booked at this hotel, after reading all the negative reviews, I was very upset and expecting a stay from hell there. Well, we were very pleasantly surprised. The day before we arrived they contacted us asking if we'd like an upgrade, we said yes, they upgraded us to a room with a king size bed. The room very clean (I am extremely fussy about cleanliness) and pleasantly decorated. The buffet breakfast was very good value for money and all the staff we interacted with were very courteous & friendly. The hotel is smack bang in the middle of everything. Everything is within walking distance. The only things I would criticise is that there's no complimentary water in the room and ou room was at the back and we could hear the rubbish truck (?) in the wee hours of the morning.

Dear afrowoman Thanks for your review and for staying - great to hear we looked after you well. When looking at reviews you will always find negative comments for any business and yes you can be aware of these and read into them what you will - we want all our guests to be happy but not all guests end up in the best place for them and in some cases we do get it wrong. When I go travelling I tend to note the percentage of good vs bad - 85% of our reviews are very good and excellent - less than 4% are poor or terrible and then others are ok - I think this reflects fairly well on the hotel at its age and stage and yes our owners will upgrade at some point - hopefully soon. We do not promote complimentary water - the water in the rooms is perfectly fine to drink and we live in an environment where water is plentiful but resources are under pressure - so the use of plastics - particularly single use ones are being done away with - and even recycling of glass in Queenstown is problematic. We are working to install drinking fountains/refilling stations so that guests can get ample supply of filtered water as they require. We hope to see you again soon Jim Moore General Manager

Warm clean and comfortable

Customer review rating 4.5/5

Richard M. Families - Confirmed reviews ALL

The staff were very helpful

Dear Richard, We very much appreciate your comments regarding your stay at the Novotel Queenstown Lakeside. It is always a pleasure to receive positive feedback, especially about our staff being very helpful. Warm Regards, Carly Gilmore Guest Relations Manager

Another fantastic stay at Novotel.

TripAdvisor rating 5.0/5

Roxanne A TripAdvisor review

This is the second time I have stayed with Novotel Queenstown Lakeside, and they certainly did not disappoint! After a seamless checkin on line, I received a complimentary upgrade upon key collection and found myself in an alpine view room with vistas from the lake to the gondola and beyond. The daily buffet breakfast was superb, as was the in room dining! Staff were incredibly helpful and friendly, and always manage to achieve whatever is required or requested! And you cannot beat the location! I look forward to staying again in the future.

Dear roxanne Great location with good view, good room, superb breakfast, helpful and friendly staff - looks like we ticked all the right boxes and you had a good stay. Thanks for the feedback - this has been passed on. Hope to see you again soon Jim Moore General Manager

Good staff

Customer review rating 5.0/5

Tanbeer Couples - Confirmed reviews ALL

Well organised and perfect customer service

Customer review rating 4.5/5

Bryant G. Families - Confirmed reviews ALL

Excellent, great location and helpful friendly team.

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Other web-users rate our hotel

  • 2,211 reviews 9.4/10 Location
  • 2,239 reviews 6/10 Room
  • 2,231 reviews 8.8/10 Service
  • 25 reviews 5.4/10 WiFi
  • 832 reviews 5.4/10 Comfort
  • 694 reviews 5.9/10 Cleanliness
  • 619 reviews 4.2/10 Amenities
  • 613 reviews 7.6/10 Breakfast

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