Dear Monsieur, Thank you very much for taking the time to share your experience with us. I am delighted to hear that you enjoyed your stay, our location and our rooftop bar, and especially that the upgrade to our Suite helped make your visit even more special. We truly appreciate your loyalty as an ALL Gold member and the trust you place in Sofitel Brussels Europe. It is always a pleasure to recognize our loyal guests and make their stay as memorable as possible. Thank you as well for your feedback regarding the dinner. We have taken good note of your comments about the vegetarian options and I will be sure to share them with our team as we continue to improve our culinary offering. I very much look forward to welcoming you back to Sofitel Brussels Europe and to making your next stay just as enjoyable. Warm regards, Nora Kadri Guest Relations & Duty Manager Sofitel Brussels Europe

Dear Mr. V. E., A heartfelt thank you for this wonderful review and for your perfect rating. We are especially touched by your kind words about Nora, Keren, Jimmy, and the entire team. Your detailed comments about the care and attention to detail provided by our Housekeeping team are also greatly appreciated and will certainly be shared with them. It is a real pleasure to know that you enjoyed every aspect of your stay, from check-in and breakfast to your room and the service provided throughout. We also truly appreciate your loyalty as an ALL Classic member and your recommendation. Your kind message will be shared with all our colleagues. Feedback such as yours is a wonderful recognition of their daily commitment. We look forward to welcoming you back next month! Warm regards, Keren V. den Daele Guest Relations & Duty Manager Sofitel Brussels Europe

Dear Madam, Thank you for taking the time to share your detailed feedback following your stay at Sofitel Brussels Europe. We are truly sorry to read that certain aspects of your experience did not meet your expectations, particularly regarding the check-in and the technical condition of your room. Please accept our sincere apologies for the inconvenience caused, as this is not reflective of the level of service we strive to provide. Your comments have been carefully noted and shared with the relevant departments in order to address the issues you mentioned and reinforce our service standards. We are however pleased to read that you enjoyed the breakfast, the cleanliness, as well as the professionalism of our team during check-out and that the in-room attention was appreciated. We thank you as well for your loyalty as a Silver member and for your constructive feedback, which is very valuable to us. We hope to have the opportunity to welcome you back in the future for a fully improved experience. Kind regards, Keren Van den Daele Guest Relations & Duty Manager Sofitel Brussels Europe

Dear Madame, It was a pleasure to receive your feedback following your recent stay at Sofitel Brussels Europe. Your kind words about our location, the quality of our breakfast, and the attentive service provided by our team are greatly appreciated. Such comments reflect the dedication of our colleagues in creating a warm and personalized experience for every guest. A special mention goes to your lovely remarks about our breakfast team. It is wonderful to know that their professionalism, kindness, and the pleasant conversations shared during your stay contributed to making your experience even more enjoyable. Thank you once again for your loyalty as an ALL Accor member. We look forward to welcoming you back to Sofitel Brussels Europe for another memorable stay. Kind regards, Nora Kadri Guest Relations & Duty Manager

Dear Monsieur, Thank you very much for your wonderful feedback. We are delighted to read that you enjoyed our comfortable rooms, delicious breakfast, and convenient location. It is especially rewarding to know that each of your stays with us has been consistently excellent. Your kind words truly motivate our team. We look forward to welcoming you back to Sofitel Brussels Europe for another memorable experience. Kind regards, Alexandre MAES-KELLY Front Office Manager Sofitel Brussels Europe

Geachte heer V., Hartelijk dank voor uw loyaliteit en voor het delen van uw feedback na uw recent verblijf in onze suite bij het Sofitel Brussels Europe. Het doet ons plezier te lezen dat u uw verblijf als comfortabel hebt ervaren. Tegelijkertijd wil ik mijn oprechte excuses aanbieden dat uw ervaring deze keer niet voldeed aan het niveau van verfijning dat u van ons gewend bent. Het ontbreken van de turndownservice, de Neuhaus-chocolade en de welkomstattentie is zeker niet representatief voor de standaarden die wij nastreven, vooral voor loyale gasten zoals uzelf. Uw opmerkingen zijn zeer waardevol en we zullen ze gebruiken om onze procedures te verbeteren zodat uw volgende verblijf de hoge verwachtingen volledig zal overtreffen. Wij hopen u binnenkort opnieuw te mogen verwelkomen en u een verblijf te bieden dat zowel comfortabel als verfijnd is, zoals het hoort. Met vriendelijke groet, Hervé Deniau Directeur Général Sofitel Brussels Europe

Dear Mr h., We would like to thank you for taking the time to rate your stay at the Sofitel Brussels Europe. We are pleased to read that your overall experience was positive and pleasant. As a valued ALL Diamond member, your loyalty is sincerely appreciated. We would like to confirm that, subject to availability at the time of your arrival, an upgrade was indeed granted to a Superior Room. We regret if this upgrade did not fully meet your expectations and have carefully noted your feedback, as the recognition of our most loyal guests remains a key priority for us. Your comment regarding the festive atmosphere has also been taken into consideration and shared with our management team. We truly hope to have the pleasure of welcoming you again in the future and to provide you with an experience that fully reflects the standards and elegance of Sofitel. Kind regards, Martina Costa Guest Relation & Duty Manager

Dear Mr P., Thank you very much for taking the time to share your experience with us, and for your loyalty as a Platinum member of ALL – Accor Live Limitless. We are delighted to read that you enjoyed your beautiful room, the stunning bathroom and the overall quality of our breakfast. I am, however, truly sorry for the aspects of the breakfast experience that did not meet your expectations. You mentioned a lack of organisation among the breakfast team and an absence of clear leadership in the room. I have already informed our Restaurant Manager, who will reinforce both supervision and coordination to ensure a smoother and more attentive service. Regarding the coffee, I am pleased to know that the coffee in your room was to your liking, but I regret that the coffee served at breakfast did not meet the same standard. This comment has been shared with our Chef and Beverage Manager, who will review the product and preparation process to improve consistency and quality. I am also very grateful for your kind words about the friendliness and helpfulness of the rest of our team, this is truly motivating for all our Ambassadors. We sincerely hope to have the pleasure of welcoming you back soon, and to offer you an even more flawless experience on your next visit. Clara Rondini Guest Relation & Duty Manager

Dear Mr V. d. B., Thank you very much for sharing your experience with us, and once again congratulations on celebrating your six years together. It truly means a lot to us that you chose Sofitel Brussels Europe for such a special occasion. First of all, I am sincerely sorry for the inconvenience you experienced with the shower temperature fluctuating from hot to cold. I have immediately informed our Technical Manager, who is already looking into the issue to ensure this does not happen again. You also mentioned a long waiting time at the bar. I completely understand your disappointment, especially during a celebratory stay, and have discussed this with our Bar Manager, who will reinforce service efficiency during peak moments. Despite these inconveniences, I am delighted to read that the warm welcome, the comfort of your room, the cleanliness and the attentiveness of our team contributed positively to your visit. We would be honoured to welcome you back and offer you a smoother, fully satisfying stay — especially for your next special moment together. Clara Rondini Guest Relation & Duty Manager

Dear Mr. van de W., We would like to thank you for taking the time to share your experience at the Sofitel Brussels Europe. We are delighted to read that your stay was very pleasant and that the friendliness of our team and the comfort of your room contributed to such a positive experience. We also appreciate your kind words regarding our housekeeping colleague. Although you were unable to recall her name, we will ensure your compliment is shared with the team, as such recognition is always greatly encouraging. We look forward to welcoming you back on your next visit to Brussels and offering you another refined and memorable stay. Warm regards, Martina Costa Guest Relations & Duty Manager

Dear Mr. W., We would like to thank you for taking the time to share your feedback following your recent stay at the Sofitel Brussels Europe. We are pleased to hear that you appreciated the comfort of your room and the signature Sofitel bed. We also sincerely note your concerns regarding the breakfast price, check-in experience, and service at the front desk. Please accept our apologies that these aspects did not meet your expectations, especially considering your ALL Silver status. Your observations are invaluable and will be shared with the relevant teams as we continually strive to enhance the value and quality of every guest experience. We hope to have the opportunity to welcome you back in the future, providing a seamless, attentive stay that fully reflects the standards of a 5-star Sofitel experience. Warm regards, Martina Costa Guest Relation & Duty Manager

Dear Mr. D., We would like to sincerely thank you for taking the time to rate your stay at the Sofitel Brussels Europe. It is always a pleasure to welcome you back, and we are delighted to know that your recent visit once again met your expectations. Your kind words about our quality, our team, and the ambiance of our hotel are deeply appreciated. They serve as a wonderful source of motivation for all our Ambassadors, who take great pride in creating memorable and refined experiences for our guests. Thank you once more for your continued trust and loyalty. We look forward to the pleasure of welcoming you again soon for another magnifique stay in Brussels. Warm regards, Martina Costa Guest Relation & Duty Manager

Dear Mrs. V. D. S., Thank you very much for sharing your feedback following your stay at Sofitel Brussels Europe, and for your continued loyalty as a Gold member of the Accor program. We are glad to hear that you enjoyed our location, the quality of our breakfast, and the comfort of your room. However, we are sorry to learn that certain aspects of your experience, particularly the service at reception, the absence of some amenities such as the “Do Not Disturb” sign, and the lack of online check-in options tailored to members, did not meet your expectations. Please be assured that your comments regarding members training, language skills, and your valuable suggestions to improve our service and sustainability initiatives have been carefully noted. While our reception team does include Dutch-speaking colleagues, it is possible that the members who assisted you was not able to communicate in Dutch at that moment. We will work to ensure better language coverage and service consistency going forward. We will take immediate action to enhance these areas in order to better meet the expectations of our guests. We hope to have the opportunity to welcome you again and provide you with an experience that reflects the high standards and luxury you rightfully expect in the heart of Brussels. Please feel free to contact me directly if you would like to discuss your stay further. Warm regards, Clara Rondini Guest Relation & Duty Manager

Dear Ms. v. H., Thank you very much for your kind review and for recommending our hotel. We are delighted to hear that you appreciated our attentive service, comfortable rooms, and fresh breakfast. We also take note of your feedback regarding the check-out process and will work on improving it for the future. Our Guest Relation Team will be delighted to discuss with you and better understand your experience, please do not hesitate to contact us by phone or email. We look forward to welcoming you back soon to Sofitel Brussels Europe. Warm regards, Clara Rondini Guest Relation & Duty Manager

Dear Mr. v. H., Thank you very much for taking the time to share your experience following your family stay at Sofitel Brussels Europe. We’re delighted to hear that you appreciated the warm service at reception, the quality of our breakfast, and that your dog was welcome in the hotel. Regarding your remark about the website’s messaging on pet policies, we understand how this could be confusing, and we will review the information presented online to ensure it is clearer and more consistent. We also sincerely appreciate your constructive feedback regarding the request for connecting rooms. You are absolutely right, better communication about availability and the potential impact on room categories or rates is essential. We will work closely with our teams to improve expectations management and also review possible solutions. Lastly, we have taken note of your observation about wear and tear in the room, despite its overall cleanliness. This feedback is important and will help us prioritize ongoing maintenance efforts. We hope to have the pleasure of welcoming you back soon and providing an even smoother and more satisfying experience. Kind regards, Clara Rondini Guest Relation & Duty Manager

Dear Mr. V. d. B., We would like to thank you for your very high rating for your stay at the Sofitel Brussels Europe. We are glad you were satisfied with our location, our service and breakfast. I will share it with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. If you have a moment, we'd truly appreciate it if you could share your experience on Google Reviews. Your feedback makes a big difference to us! We are looking forward to welcome you again soon! Sincerely, Clara Rondini Guest Relation & Duty Manager

Dear Gust, Thank you for taking the time to share your feedback about your experience at the Sofitel Brussels Europe. I am truly sorry that your stay did not meet your expectations in all aspects, and I would like to extend my sincerest apologies. Upon reviewing your billing, I can confirm that it includes the breakfast (as it was not included in the room rate) as well as the city tax. Regarding the €70 charge, this may be related to an early check-in (since our rooms are available from 3:00 PM) or a late check-out (as rooms are available until 12:00 PM). Alternatively, our concierge service is always available to store your luggage during this time. I would be delighted to discuss your experience further and understand it better. Please feel free to reach out to us by phone or email at your convenience. We truly appreciate your feedback, and we hope you will give us the opportunity to serve you better in the future. Sincerely, Clara Rondini Guest Relations & Duty Manager

Dear Jan, We would like to thank you for your high rating for your stay at the Sofitel Brussels Europe. We are glad you were satisfied with our room and amenities. I will share it with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are looking forward to welcome you again soon! Sincerely, Clara Rondini Guest Relation & Duty Manager