Sofitel Brussels Europe

Dear Mr. M., First of all I would like to thank you for choosing the Sofitel Brussels Europe for your stay in the hearth of the European capital. We are very grateful that you have taken the time to share your feedback with us. It is always a pleasure to receive our guest's feedback. We are more than delighted to learn that you were satisfied by your stay with us and that you had a pleasant and enjoyable stay. However I am sorry to learn that the under-mattrass did not met your expectation in terms of confort. Please note that your profile has been updated so that our housekeeping will be able to remove it for any future visit. Please rest assure that I will share your comments with our team and Management. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laurence Umulisa Guest Relation and Duty Manager

Dear Mr. B., First of all I would like to thank you for choosing the Sofitel Brussels Europe for your stay in the hearth of the European capital. We are grateful that you have taken few minute of your time in order to share your feedback with us. It is always a pleasure to receive our guest's feedback. We are more than delighted to learn that you were fully satisfied by your stay with us, more especially the great location of our property and the quality of the different service proposed. Please rest assure that I will share your comments with our team, the concerned Head of department and Management. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We sincerely hope that we will have the chance to welcome you back in a near future. Best regards, Laurence Umulisa Guest Relation and Duty Manager

Dear Mr. C., First of all I would like to thank you for your loyalty towards the Accor group and for choosing the Sofitel Brussels Europe for your stay in the hearth of the European capital. We are very grateful that you have taken the time to share your feedback with us and what a feedback! We are more than delighted to learn that you were fully satisfied by your stay with us and more particularly by the great service provided by our team members during your wedding anniversary celebration. Please rest assure that I will share your comments with our team and Management. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We are looking forward to welcoming you very soon. Sincerely, Laurence Umulisa Guest Relation and Duty Manager

Dear Mr. V., First of all I would like to thank you for choosing the Sofitel Brussels Europe for your stay in the earth of the European capital. We are very grateful that you have taken the time to share your feedback with us. It is always a pleasure to receive our guest's feedback. We are more than delighted to learn that you were fully satisfied by your stay recent visit and more particularly by the profesisionalism of our team members and the cleanliness of our property. Please rest assure that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laurence Umulisa Guest Relation and Duty Manager

Dear Mrs. S., First of all I would like to thank you for your loyalty towards the Accor group and for choosing the Sofitel Brussels Europe for your stay in the earth of the European capital. We are gratefull that you have taken the time to share your feedback with us and more than happy to learn that you were fully satisfied by your stay with us. More particularly the cleanliness of our rooms, the friendliness of our team and the Sofitel MyBed furiture. However I am sorry to learn that you faced an inconvenience with the pressure of the bathroom's water. Regarding the room I am pleased to confirm that you have been upgraded from a classci to a Superior room and I am very sorry that this information has not been given to you upon c-in. Please rest assure that I will share your comments with our team and Management of our property. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laurence Umulisa Guest Relation and Duty Manager