Dear Mr. Z., First of all I would like to thank you for your loyalty towards the Accor group and for always choosing the Sofitel Brussels Europe for your stay in the earth of the European capital. We are very grateful that you have taken the time to share your feedback with us. It is always a pleasure to receive our guest's feedback as we strive to continuously improve the quality of our services. However we are saddened to learn that you were not fully satisfied by the service provided by our team members. We are also very sorry to learn the inconvenience faced during your stay mostly with your taxi request. Please rest assure that I will share your feedback with our team , Chef Concierge and the Management of our property. Thank you again for sharing your experience, and we hope that you will give us a chance to restore your trust during your next visit. Sincerely, Laurence Umulisa Guest Relation and Duty Manager

Dear Mrs. K., First of all I would like to thank you for your loyalty towards the Accor group and for choosing the Sofitel Brussels Europe for your stay in the earth of the European capital. We are very grateful that you have taken the time to share your feedback with us. It is always a pleasure to receive our guest's feedback. We are more than delighted to learn that you were fully satisfied by your stay with us and more particularly by the location of our property , the service provided by our team members and the quality of MyBed by Sofitel. Please rest assure that I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laurence Umulisa Guest Relation and Duty Manager

Dear Mr. P., First of all I would like to thank you for your loyalty towards the Accor group and for choosing the Sofitel Brussels Europe for your stay in the earth of the European capital. We are very grateful that you have taken the time to share your feedback with us. We are more than delighted to learn that you were satisfied by your stay with us and more particularly by the spacious rooms, and your breakfast experience . However I am sorry to hear that you did enconter certain inconvenience during the reservation process and a waiting time at the check-in. Please rest assure taht I will share your comments with our team and the concerned head of deparment and Management. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laurence Umulisa Guest Relation and Duty Manager

Dear Mr. L., First of all I would like to thank you for choosing the Sofitel Brussels Europe for your stay in the earth of the European capital. We are very grateful that you have taken the time to share your feedback with us. It is always a pleasure to receive our guest's feedback. We are more than delighted to learn that you were fully satisfied by your stay with us and more particularly by the location of our property, the friendliness of our team members, our facilities such as the Rooftop by The 1040. However I am very sorry to learn that you encontered certain inconvenience during your stay. Please rest assure taht I will share your comments with our team, the concerned head of department and the Management. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laurence Umulisa Guest Relation and Duty Manager

Dear Mrs. P., First of all I would like to thank you for choosing the Sofitel Brussels Europe for your stay in the earth of the European capital. We are very grateful that you have taken the time to share your feedback with us. It is always a pleasure to receive our guest's feedback. We are more than delighted to learn that you were fully satisfied by your stay with us and more particularly by the location of our property. Please rest assure taht I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laurence Umulisa Guest Relation and Duty Manager