ibis budget Brussels Airport 1 star

Customer review rating (ALL Rating) 3.9/5 1,693 reviews

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ibis budget Brussels Airport - Image 1
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Bessenveldstraat 17C, 1831 DIEGEM, Belgium

Description

Hotel extras

  • 187 guest rooms

  • Free WIFI throughout the hotel

  • Enjoy dinner at the ibis Kitchen restaurant & Lounge

  • Outdoor and indoor parking facilities

  • All-you-can-eat breakfast buffet for a very sharp price

Our accommodation(s)

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Hotel location

ibis budget Brussels Airport

Bessenveldstraat 17C
1831 DIEGEM
Belgium

GPS:50.882787, 4.437716

Telephone
Fax +32 2 709 55 95

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • 100% Non Smoking Property

IBIS RESTAURANT

Non contractual photo

ibis restaurant

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  1,693 reviews

TripAdvisor Rating  3.0/5  1,478 reviews

Hotel kamer was gewoon vies.

Customer review rating 1.0/5

Inge K. Couples - Confirmed reviews ALL

It looked like only beds were made and rest was left dirty. Bad experience.

Good

Customer review rating 5.0/5

Stephen F. Couples - Confirmed reviews ALL

Afternoon staff very helpful, coffee machine broke down so allowed to use breakfast room machine unlimited

Dear Stephen, Thank you for taking the time to review your stay. It is gratifying to hear that our afternoon staff provided you with helpful service, and we are delighted they could accommodate you with an alternative solution for your coffee needs when the machine encountered an issue. We regret to hear about the concerns regarding the loyalty points. Please rest assured we take your feedback seriously and encourage you to contact our reception desk for assistance in ensuring your points are properly credited for your stay. Your high rating for the cleanliness of our hotel is much appreciated, and we are proud of our team's dedication to maintaining our high standards. We are looking forward to welcoming you again. All the best! Karim Haraké, General Manager

very bad stay

Customer review rating 0.5/5

Santanu S. Business - Confirmed reviews ALL

do not recomended in this price range

Dear Santanu, Thank you for taking the time to review your stay. We are saddened to learn that your booking did not meet your expectations. While our hotel strives to provide a seamless booking process, we regret any inconvenience you may have encountered. We understand the importance of convenient transportation options for our guests. Although we do not offer a shuttle service, we aim to assist by providing information on public transport and taxi services, with options such as bus lines 12 and 272 located near the hotel for accessibility to the airport. Regarding our room rates, we aspire to offer competitive pricing reflective of the amenities and services available at our establishment. We take note of your feedback on this matter seriously. We are also disheartened to hear your remarks about the condition of the room and its cleanliness. Please know that maintaining a high standard of cleanliness is a priority for us, and we regret any lapse in this area during your stay. As for our commitment to sustainability, we are constantly working on initiatives to reduce our environmental impact and are sorry to hear that these efforts did not meet your expectations. We appreciate your candid feedback as it is imperative for us in our continuous efforts to enhance our guest experience. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Karim Haraké, General Manager

Good location

Customer review rating 3.5/5

Anonymous Solo - Confirmed reviews ALL

No hair dryer in the room or in the premises

Dear Guest, Thank you for reviewing your recent experience. We are pleased to hear that you found our location to be convenient for your needs. This is something we are proud of and strive to maintain. However, we regret to hear about your concerns regarding accessibility. We understand the importance of this aspect and are always seeking ways to enhance the ease of access for our guests. Regarding the food and beverage quality, we continually aim to offer a variety of choices to cater to our guests' preferences, including a selection of vegetarian options. We apologize if our offerings did not meet your expectations on this occasion. We are sorry to learn that the cleanliness and sustainability initiatives did not fully meet your standards. We take pride in our efforts to maintain a clean environment and our commitment to sustainable practices, as audited by independent organizations. Your feedback is valuable as it helps us identify areas where we can improve. Please rest assured that hygiene and sustainability are paramount to us. Lastly, we acknowledge the absence of a hair dryer in your room. While we aim to provide the essentials for a budget-friendly stay, we understand that certain amenities can enhance the comfort of our guests. We appreciate you bringing this to our attention. We hope to welcome you back. All the best. Karim Haraké, General Manager

Hotel was very typical IBIS, as I expected; practical, efficient and no any surprise as well!

Customer review rating 4.5/5

M.b. Families - Confirmed reviews ALL

I stayed with my small family in one room, perfectly designed for a short stay (one night). What could be better: more description for the public transport to city center or airport especially for the first-time visitors in Brussels. But the taxi availability and organization were perfect.

Dear Guest, Thanks for taking the time to review your visit to our hotel. We are delighted to hear that you appreciated the practicality and efficiency that ibis Budget Brussels Airport strives to offer. It is our aim to provide a comfortable and convenient experience for all our guests. However, we regret to hear that you found our hotel description and the information regarding public transport to be less than satisfactory. We will certainly look into improving our communication to ensure our guests have all the necessary details for easy navigation around the city. Regarding the bedding for the top bunk, we apologize for any discomfort experienced. Please rest assured that cleanliness is of utmost importance to us, and we typically ensure all bedding is properly laundered. We will review our procedures to prevent such occurrences in the future. We would also like to extend our gratitude for recognizing the efforts of our team member who managed the front desk admirably during busy periods. Providing excellent customer service is a cornerstone of our hospitality, and we are proud to have team members who uphold these standards. The entire team looks forward to welcoming you back. Kindest regards, Karim Haraké, General Manager

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Other web-users rate our hotel

  • 1,250 reviews 7.1/10 Location
  • 1,657 reviews 5.4/10 Room
  • 1,105 reviews 7.4/10 Service
  • 31 reviews 6.9/10 WiFi
  • 995 reviews 3.4/10 Comfort
  • 712 reviews 6.8/10 Cleanliness
  • 700 reviews 5/10 Value
  • 493 reviews 6.5/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.