Sofitel Agadir Thalassa sea & spa 5 stars

Customer review rating (ALL Rating) 4.4/5 680 reviews

Sofitel Agadir Thalassa sea & spa - Image 1
Sofitel Agadir Thalassa sea & spa - Image 2
Sofitel Agadir Thalassa sea & spa - Image 3
Sofitel Agadir Thalassa sea & spa - Image 4
Baie des Palmiers, Cité Founty P5, Secteur touristique, 80010 AGADIR, Morocco

Description

Hotel extras

  • Overlooking the ocean with private beach

  • Thalassotherapy institute: long and short treatments, including slimming

  • Also available: Iyashi Dome, Watermass, Thalassa Sea & Skin products

  • Car park and free WiFi

  • Daily well-being program: yoga, cross-training and fitness boxing

Our accommodation(s)

Hotel location

Sofitel Agadir Thalassa sea & spa

Baie des Palmiers, Cité Founty P5, Secteur touristique
80010 AGADIR
Morocco

GPS:30.3927, -9.597191

Telephone
Fax +212 5283-88001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  680 reviews

TripAdvisor Rating  4.5/5  4,241 reviews

Certificate of excellence 2025

Customer review rating 4.0/5

Jean-michel C. Friends - Confirmed reviews ALL

Great location, pleasant service, breakfast is awesome, room service food was poor and disappointing (chicken tajine). The Spa is outstanding

Great spa and salon experience

TripAdvisor rating 5.0/5

Explore66952467931 TripAdvisor review

I was staying at the hotel next door but came here to use the spa and pool. Lovely spa and great facial. Very helpful receptionist, Sara. My mum had her hair done twice by Said who was brilliant too!

Thank you so much for your kind words! We’re thrilled to hear that you enjoyed our spa and pool, and that Sara and Said made your experience even more special. It’s wonderful to know both you and your mum had a memorable visit. We look forward to welcoming you back for another relaxing and enjoyable experience soon! The Sofitel Agadir Thalassa Sea & Spa Team

Customer review rating 1.0/5

Chiara R. Couples - Confirmed reviews ALL

The hotel is blessed with great location but the overall stay was not worth the money - and we unfortunately decided to opt for a suite. We were very disappointed with the overall experience, particularly: - check-in flow: no clear information on basic stuff like breakfast time, where it was served, use of Spa, restaurant options, use of beach etc. - room service extremely slow we had to ring multiple times and wait way too long - complimentary mineral water was constantly missing and we had to ring to get it delivered, coffee pods not refilled - safe ran out of battery and we had to wait over an 1 hour to have someone in - suite wasnt insulated, could hear noise from room above us - chaotic breakfast room, no waiter/waitress attended us the first 2 days and we had to ask for table to be cleaned, napkins, cutlery. It's also full of smoke and bad smell as there are no extractor in the crepes area - la plage restaurant very poor food choice and no difference between lunch / dinner (also a staff member was very rude to us saying tables were fully reserved in the indoor area on the 4 January evening for the Morocco football match and then she was going around inviting other guests to move inside as tables were available) - New Year's Eve dinner was very disorganized, not worth the money - Spa is in bad conditions, hamman and pool look outdated and dirty. It's also disgraceful that hotel guests are charged for access to the pool and Hammam. Hammam wasnt working and we had to go back 3 times before they would come, check and fix it. We booked a couple massage and we were in different rooms and had to flag to beautician I had another treatment after the massage - beach is quite dirty and not well kept - on the 4th January afternoon the sun came out but no staff was around to pull sunbed cushions and towels - guests were self-servicing and no towels in sight for over 30 mins - check-out staff was rude when i was asking for some cost explanation, didnt offer to get luggage picked up from our room, didnt ask if we needed taxi/transfer - concierge seem very laid back, didnt give us right info for Tagazhout transfer (he said 15 mins and 150 MAD, turned out to be 30 mins as per google maps and taxi driver was very upset but still accepted to drive us for 160 MAD considering we were given that info) - corridors were left with water and slippery - no warning sign On the positives: - some staff were very nice but overall they seem to be lacking proper training - fresh patisserie was very good - location is very good - room was good but suite is not worth the money

Good location but poor service

TripAdvisor rating 2.0/5

Freedom20926367104 TripAdvisor review

The hotel has a great location and the property itself is nice, but the overall experience was let down by several service issues. Staff seemed to lack proper training, and the buffet food was disappointing. We even noticed that the roast chicken from the previous day appeared to be reused with sauces added, which raised concerns about freshness. Room service was also below expectations — we had to repeatedly request basic items like water. The room was clean, but there were no coffee refills or water provided without calling reception multiple times. Additionally, the room was quite noisy, as we could clearly hear people walking in the room above. The spa is not worth the money! This hotel has potential, but the service and food standards need significant improvement.

Thank you for taking the time to share your detailed feedback. We are very sorry to hear that your experience did not meet your expectations. Your comments regarding the service, buffet quality, room service, and spa have been taken very seriously. This is certainly not the standard we aim to provide. We have shared your feedback with our team to address these issues immediately and improve our service and food standards. While we are glad to hear you appreciated the location and cleanliness, we regret that the other aspects of your stay caused disappointment. We truly appreciate your honesty, and we hope you might consider giving us another opportunity in the future to provide the experience you expected. The Sofitel Agadir Thalassa Sea & Spa Team

Very average

TripAdvisor rating 3.0/5

brendalah TripAdvisor review

This didn't really feel like a 5 star property - the upkeep of the resort was lacking. The bedroom light near the bed for example came off the wall completely when we tried to switch it on! Breakfast room is pretty dingy and very chaotic in the morning (the pastries were excellent though) Kids club is really a toddler club - hardly anything to keep slightly older kids entertained Heated pool was nice

Thank you for sharing your feedback. We are sorry to learn that your stay did not fully meet your expectations, and we sincerely apologize for the maintenance and breakfast experience mentioned. Your comments have been shared with the relevant teams for improvement. We are pleased that you enjoyed the heated pool and truly appreciate your constructive remarks. We hope to have the opportunity to welcome you again and provide a better experience. The Sofitel Agadir Thalassa Sea & Spa Team

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Other web-users rate our hotel

  • 386 reviews 8.9/10 Location
  • 477 reviews 7.2/10 Room
  • 963 reviews 7.8/10 Service
  • 9 reviews 3.8/10 WiFi
  • 222 reviews 8.9/10 Beach
  • 196 reviews 9/10 Breakfast
  • 167 reviews 6.4/10 Cleanliness
  • 150 reviews 8/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.