Hotel Novotel Suites Berlin City Potsdamer Platz 3,5 estrelas

Classificação clientes Avis (Classificação ALL) 4.3/5 9.601 comentários

Hotel ALLSAFE. Aprovado

Mensagem informativa

+ 23 Serviços

Extras do hotel

  • Um hotel com certificação ALLSAFE

  • Bebidas e pratos para levar à sua suíte, disponível 24 horas por dia

  • WIFI grátis, TV de tela plana com alguns canais Sky

  • Suítes de 30 m² com cozinha e equipamentos para chá e café

  • Muitos pontos turísticos e shoppings a uma curta distância

Este hotel participa do Planet 21 e atua em favor da Hospitalidade Positiva.

Localização do hotel

Novotel Suites Berlin City Potsdamer Platz

Anhalter Strasse 2
10963 berlin
alemanha

Fax: (+49)30/20056200

Check-in a partir das 15h00

Check out até as 12h00

  • BUS M29, 248:  BUS M29, 248 ANHALTER BAHNHOF

  • BUS M41:  BUS M41 ANHALTER BAHNHOF

  • NIGHT BUS N29:  NIGHT BUS N29 ANHALTER BAHNHOF

  • S1, S2, S25:  S1, S2, S25 ANHALTER BAHNHOF

  • U2:  U2 POTSDAMER PLATZ

  • U6:  U6 KOCHSTRASSE

  • De avião

    BERLIN BRANDENBURG AIRPORT A 23 km / 14 milhas

  • De avião

    BERLIN SCHOENEFELD A 20 km / 12,43 milhas

  • De carro

    TEMPELHOFER DAMM A 4,5 km / 2,8 milhas

  • De trem

    HAUPTBAHNHOF A 3,5 km / 2,17 milhas

GPS:52.504619, 13.383228

Serviços de hotéis

Check-in a partir das - Check out até as

Em resumo
  • Estacionamento
  • Hotel com acesso para cadeira de rodas
  • Bem-estar
  • Ar condicionado
  • Wi-Fi
  • Café da manhã
  • Bar

4 ELEMENTS Foto não contratual

Relaxe em sua confortável cadeira e viva a paixão de viajar pelos 5 continentes. Escolha entre a nossa ampla seleção de mais de 65 drinques e coloque seus planos de viagem em ação quando quiser.

Nossas acomodações

Toda a família se sente em casa em nosso Novotel Suites Berlin City Potsdamer Platz 3 estrelas. Nossas suítes de 30 m² oferecem muito espaço para trabalhar ou relaxar. Todos os 229 quartos foram reformados em 2020. Com ar condicionado e equipados com modernas portas USB, você encontrará muito conforto aqui. Os quartos têm um toalete separado e são equipados com banheiro e chuveiro.

Avaliações dos nossos hóspedes para
Novotel Suites Berlin City Potsdamer Platz

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL 4.3/5

9.601 comentários

Classificação no TripAdvisor 4.0/5

2.620 comentários

price / quality Good (fam.of 4) Management not in controll at all.

Classificação TripAdvisor 3.0/5

82antoniusb 07/09/2021 Avaliação certificada TripAdvisor

The Space compared to the price paid was very acceptable. Hotel was new/refurbished which was fine. sufficient space for family, toilet/shower separated. Bathtub suitable for children and Liliputters, not for me avg guy of 100 kg. Kitchenette, too small, very basic, so was the less than mini fridge (tall size 12 volt mini fridge for car). Overall bedlinnen and bed were fine as well as the Bedsofa for children. There was in some rooms internet but too slow for like watching streaming movie. Very disapointing as it was advertised as good internet. I needed to work like 2 hours per day (professional) and for business purposes I would not recomment it simply to slow to work over company VPN. There is a TV with a multitude of Channels all in GERMAN therefore not suitable for international travelers unless there hometurf is UAE as there were 5 channels available. USB port to TV not accessable so the harddisk with childrensmovies could not be used at night to show on the TV. Again not suitable for Business purposes. Room service was in my perception poor. 1. Towels deposited on the bathroom floor used to dry the batrhoom were left wet and not changed not daily not bi-daily never till I stipulated it at the reception. Like I said internet poor but in room one absent, not enough access points, not well positioned. Staff not followed up on complaints untill in writing I showed speed and prior remarks as too the bad internet. So not in controll in room cleaning nor the follow up of complaints (internet). Finally when the rooms were cleaned they refund bottles disapeared, the Multi-use bag as well, by now I stopped complaining I was loosing my good mood and after all it was holiday. Now to start the day fresh I booked breakfast @17 Euro per person. Acceptable. However again during 6 times breakfast I had to go out ask to fill the coffee machine, refill Bread (better than in Orly Ibis week before where they ran out of crossants and half the guest could not use breakfast at all), fill the eggs (only one type soft cooked) not like 6 8 10 minutes eggs to choose from no just SNOT-eggs, if any, refill honey dispenser, joghurt, etc. So management of breakfast at all. Friendly staff though. Furthermore the Schrippen (morning bread) were so soft that every baker making em like this would have to turn in his "Meisterbrief" because of the Poor quality of baking them. My grandma on the other hand would not complain "Harte Schrippen" On top choice was too limited.

Very good stay

Classificação TripAdvisor 5.0/5

Explorer11862353101 18/08/2021 Avaliação certificada TripAdvisor

Staff was very nice and helpfull. The room was very beautiful, clean and enough towels, soap etc available. Fridge was already cold, which was so handy for our drinks as it was hot outside. Be aware that the parking under the hotel isn't easy for parking and turning at some places and to exit.

The best Novotel Room since now, but...

Classificação TripAdvisor 4.0/5

Resort10245012863 12/08/2021 Avaliação certificada TripAdvisor

The hotel is very well located near to many of Berlin attractions. The room is extremely well furnished and comfortable...the best room I've been in a Novotel hotel since now. The negative of the hotel is the ground floor with the reception,the bar and the breakfast place. It is by far the worst welcome space of every Novotel I've visited. The bar is closing at 11 pm and the tables for the breakfast are gathered with the chairs on them many hours before...not a beautiful image for a hotel of this class. Two times I returned and there was no coffee in the room so I had to get back to the reception and ask for some coffee sticks. Also there are two elevators for seven floors so you have to wait or go by stairs. Anyway I had a nice time there, but it could be better.

Berlin July 2021

Classificação TripAdvisor 4.0/5

tn8600 04/08/2021 Avaliação certificada TripAdvisor

We had a very pleasant stay at Novotel, Potsdamer Platz in Berlin. Location was very good and central.Most things in walking distance’from the hotel.Also very easy access to public transportation. Can really recommend Novotel.

Novotel Cancelled our stay and won’t give us a voucher or refund

Classificação TripAdvisor 1.0/5

mancunian344 15/02/2021 Avaliação certificada TripAdvisor

They cancelled due to the pandemic but won’t give us a voucher or refund. Terrible customer service. Will not use again. Will not recommend to anyone else. We’ve been trying to get a response from their customer service team for 9 months.

Dear Mancunian344, thank you so much for honest feedback and the important personal review. On behalf of the whole team I am sorry to read that you were not satisfied with how you have been treated. I can only ask you to contact us directly in order to solve this matter. At Accor the satisfaction of you as our guests is our highest priority and I can only promise to serve you better in the future. Warm regards, Dennis

comfortable and kind service

Classificação TripAdvisor 5.0/5

pwpb1778 Family - 12/09/2019 Avaliação certificada TripAdvisor

We were first given the room that we did not expect (probably due to the heavy demand at that time), and the hotel kindly changed our room. We were satisfied with the new room. Service was kind, but since Berlin is a very big city, there are not many restaurants in the immediate vicinity of the hotel.

Dear pwpb1778, thank you so much for the kind feedback and your lovely review. On behalf of the team I am happy to read that you had a great time and like the other room a lot better than the previous one. Best regards, Dennis

Problems

Classificação TripAdvisor 2.0/5

MTZOVARAS Family - 19/08/2019 Avaliação certificada TripAdvisor

Very bad smell at the WC of the room Tail smell despite the cleaning of the room service. Bad smell of the water of the bathroom. (egg smell as my daughter says) I asked for a large beer as a welcome drink and they bring me a small glass Without a reason

Dear MTZOVARAS, thank you so much for your honest review and the open feedback. On behalf of the team I am sorry to read that you did not enjoy your time with us. We are constantly working on further improving and I can only excuse for the inconvenience and promise to serve you better in the future. Best regards, Dennis

Great location

Classificação TripAdvisor 4.0/5

Florence191213 Family - 02/07/2019 Avaliação certificada TripAdvisor

The hotel is about 100m across from the nearest S station and 150m from the nearest bus stop. A supermarket Aidl, is just behind the hotel. Rooms are clean, modern & spacious, as per Novotel standards. The breakfast spread is quite limited, for the price. There is no shelter nor reserved area for alighting in front of the hotel. It was raining heavily when we arrived at the hotel in a taxi. We had to brave the rain to move our luggages from the taxi.

Great location

Classificação TripAdvisor 4.0/5

Murofsua Solo travel - 24/06/2019 Avaliação certificada TripAdvisor

The hotel is ideally located for easy access to the rest of the city; the room/suite size is great - although the room is a little tired and could do with some upkeeping maintenance/painting. The breakfast buffet is basic - this is NOT a criticism - and served a decent variety of items making a good start to the day. The staff at breakfast were always happy and welcoming.

Great location and good service.

Classificação TripAdvisor 5.0/5

AnaSPBR2014 Couples - 24/05/2019 Avaliação certificada TripAdvisor

The hotel is in a great location. The Anhalter Banhof subway is just around the corner. There are bus stops that take you to the Kurfürstendamm shopping center where you can find all the shops. Close to the Bikini Mall, Europa Center, and the Zoo. But you can walk and walk to the Checkpoint Charlie known tourist spot or to Potsdamer Platz, Sony Center, Mall of Berlin, several options. Good service and friendly and attentive staff.

Dear AnaSPBR2014, thank you so much for your kind feeback and the lovely review. On behalf of the team I am happy to read that you had a great time with us. I certainly hope to welcoming you soon back to Berlin. Kind regards, Dennis

Very Good hotel with limited breakfast menu

Classificação TripAdvisor 4.0/5

ManojAIIMS Couples - 12/05/2019 Avaliação certificada TripAdvisor

I have stayed in 7-8 Novotel hotels in UK/Singapore/India and few more cities in Europe. Everything is good with this hotel. Staffs are good, cooperative, helping. Location is also central. Service is also good. But I found that its breakfast is not upto the mark at all. Since the breakfast I the most vital meal for the entire day, I m stressing on that. First of all restaurant is very congested and very easily become intensely busy. Breakfast menu was very much limited and its almost similar to the IBIS Budget type menu but more costlier. The first Novotel I had stayed was in London Excel and last was Singapore. Their breakfast menu was so huge and diverse that guests find it good to eat whatever they find it best for them but here there was no chance of that, for this reason I used to collect 3-4 apples morning after finishing my bread butter and coffee. Though I know the administration is not going to make any change in its menu by my review still I strongly suggest to change it. And there is no option of take away where you lose that amount of money about Euro 12 in my case (many such class of hotels offer early morning take away) in case of early check out for morning flight.

Dear ManojAllMS, thank you so much for your important review and the kind feedback. We are always open for suggestions as your input and the experience can only help us to further improve. While the standards between regions in the world can surely differ, we are always putting you in the middle of our attention. Thank you again for sharing your opinion and we certainly hope to further convince you of our hotel upon the next time. Kind regards, Dennis

Super Hotel, sehr zentral

Classificação TripAdvisor 5.0/5

miba2015 Business - 12/05/2019 Avaliação certificada TripAdvisor

as usual when staying here - it was all good. easy to get to town and airport (M41, TXL buses). hotel is clean, rooms are great, and the front desk staff super friendly. they even called me whilst i was still in lounge in MUC, with flight delay -- just to make sure i was well and eventually coming to the hotel. this time i managed to walk around, actually 25 minutes through a green corridor form U/S yorkstrasse to the hotel, wonderful views of the easy going side of berlin (its almost summer, folks) and culminating in visit of BRLO BRWHOUSE , Schöneberger Straße 16, 10963 Berlin just 5 minute walk from hotel. so the hotel is situated well, for business, but also if you want to walk around. its perfect for family holiday with smaller children as well, did that many times

Did not deliver this time

Classificação TripAdvisor 2.0/5

GrandTour51684300440 Couples - 09/05/2019 Avaliação certificada TripAdvisor

So i have stayed at this hotel more then 50 nights. and have allways been very happy but this time it did not deliver at all. When i stay at a Hotel the one thing that i definately need to be able to do in a Hotel is sleep. This time i couldnt sleep because it was to hot in the room. After the first night i took my concerns to the frontdesk that the AC wasnt working i was told someone was working on it so i thought i would be able to the 2nd night but no it worked for a little time it got a little cooler in the room. so after the 2nd night i went down and again and then i was told that it wasnt possible to use the AC because it wasnt hot enough outside and im sorry but if you offer AC on the bookingsite Accorhotels,com then i should be able to use it no matter the temperature outside. but atleast after a 2nd visit to the frontdesk i got another room didnt sleep much that night either. Service has allways been great here before so i was also surprised when i couldnt borrow 2 wineglasses i got 2 regular glasses when drinking wine its not the same thing. And lastly after filling out the survey after my stay and letting them know how displeased i was all i got in return was an automated response that they were sorry and hoped i would come back. No im sorry there are lots of Hotels that would have contacted me personally to see if they could have done anything to compensate me besides who knows if i would be able to sleep there.

Dear GrandTour, thank you so much for the important feedback and the extensive personal review. Please excuse that we have missed the opportunity to convince you of our hotel and services. At Novotel Suites you as our guest are always in the middle of our attention and we would greatly appreciate to welcome you soon back. Kind regards, Dennis

Novotel Suites Berlin City Potsdamer Platz - My home away from home

Classificação TripAdvisor 5.0/5

Zvi Peretz C Family - 23/01/2019 Avaliação certificada TripAdvisor

We come to visit Berlin at least once a year. Novotel Suites provides all we are looking for in a hotel. I feel like I am in my home. The view from the sixth floor on the Anhalter station is beautiful.

Good hotel

Classificação TripAdvisor 5.0/5

185tamas Family - 14/12/2018 Avaliação certificada TripAdvisor

Good hotel at a good location with nice clean suites, helpful staff and good breakfast.Beds were comfortable.Easy access to the city center even by foot or public transport.Recommended for families.I would choose it again.

Excellent Hotel

Classificação TripAdvisor 5.0/5

petesheilablackdog Friends getaway - 12/12/2018 Avaliação certificada TripAdvisor

Hotel and rooms are brilliant and the staff could not be more helpful. Fully recommended and situated in a central area with easy access to transport and easy walking distance to Potsdammer Platz where there is a great Xmas market.

Presumptuous staff

Classificação TripAdvisor 2.0/5

Militooo Friends getaway - 05/12/2018 Avaliação certificada TripAdvisor

We were 2 men, I booked a room for 4 in order to have 2 big beds,but at the reception the man gave us a room for 2 with only one bed. I went to the room I saw only one bed and I cameback to the desk asking to have the room that I booked. The man at the desk answered that we were 2 people and so do no care what room I had booked I had to have a room for two. To get my room I had to show that in the Accor website was possible to select room for 4 even if the travellers were only 2. The sofa bed was very uncomfortable.

A great place to lay your head.

Classificação TripAdvisor 4.0/5

MiddleAgeFanclub Family - 03/11/2018 Avaliação certificada TripAdvisor

Stayed here recently & really enjoyed it. A great family room with an excellent view across the city. Brilliant use of space in the room meant we could section it off and let the kids feel a tiny bit more independent, as well as having a little bit of privacy... and peace!The hotel was handily located for the train at Anhalter as well as the shops at Potsdamer Platz. We were only a short walk from the Wall,Topography of Terror, Checkpoint Charlie and the vastly underrated Game Science Centre. All in all, a lovely hotel.

Dear Seaside, thank you so much for the kind feedback and the lovely recommendation. We are happy to read that you had such a fantastic stay with us and would love to welcome you soon back to Berlin. Best regards, Dennis

Good option to stay at Berlin.

Classificação TripAdvisor 3.0/5

leonardogm30 Family - 15/09/2018 Avaliação certificada TripAdvisor

The location for this hotel is convenient, walking distance to historic sites and the wall, big rooms for families available, limited food and beverage facilities but enough. Helpful and with tour desk available with info for the city.

Dear leonardogm30, thank you so much for the kind feedback and the helpul feedback. We are happy to read that you and your family had a great time with us and you did a lot of sightseing. Best regards, Dennis

Unbelievable Stay

Classificação TripAdvisor 5.0/5

Daniel M Family - 10/09/2018 Avaliação certificada TripAdvisor

As a Le Club Accor Rewards member, I was extremely excited when I saw how much I was able to get the Suite for. On arrival, my mind was blown at just how brilliant and mind blowingly good the Suite was. For the amount I paid as a rewards member the Suite was unbelievable and I am lucky to get such a good deal.During my stay the service was impeccable and nothing was too much trouble for anybody, but especially Lea, the front desk agent who looked after us during our stay. When we arrived Lea was more than happy to give us a request despite being busy behind the desk with check ins.As a Hotel Professional myself who has a proven track record of delivering results and who is passionate about good customer service, I was very impressed with the professionalism of the staff and the service.Good Customer Service is the utmost important thing.My parents were both absolutely taken aback at how nice the Suite was and I was absolutely delighted with how the stay went.I would highly recommend this hotel, it is within good reach off all the main attractions and cultural sites.A high class hotel with high class service.

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