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Hotel Novotel Hamburg City Alster 4 estrelas

Classificação clientes Avis 4.5/5 9.802 comentários

Hotel ALLSAFE. Aprovado

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Como funciona?
+ 23 Serviços

Extras do hotel

  • Conexão direta em U-Bahn leva você ao centro histórico em apenas 9 minutos

  • Quartos espaçosos recém-reformados com ar-condicionado e TV a cabo

  • Duas crianças podem ficar no quarto dos pais gratuitamente

  • Moderno restaurante com culinária mediterrânea e de Hamburgo

  • Estúdio fitness, sauna e banho de vapor, café da manhã a partir de 4:30.

Este hotel participa do Planet 21 e atua em favor da Hospitalidade Positiva.

Localização do hotel

Novotel Hamburg City Alster

Luebecker Strasse 3
22087 hamburg
alemanha

Tel: +4940391900

Fax: (+49)4039190190

Check-in a partir das 15h00

Check out até as 12h00

  • U1, U3 :  U1, U3 LUEBECKER STR

  • S1, S21, S11 :  S1, S21, S11 BERLINER TOR

  • De avião

    BREMEN A 130 km / 80,79 milhas

  • De avião

    HAM FUHLSBUETTEL A 10 km / 6,21 milhas

  • De avião

    LUEBECK A 60 km / 37,29 milhas

  • De barco

    TRAVEMUENDE A 60 km / 37,29 milhas

  • De helicóptero

    HAMBURG AIRPORT A 10 km / 6,21 milhas

  • De carro

    HAMBURG SUED A 4 km / 2,49 milhas

  • De trem

    HAMBURG HBF A 1,5 km / 0,93 milhas

GPS:53.558731, 10.024762

Serviços de hotéis

Serviços no hotel e nas proximidades

Check-in a partir das - Check out até as

Em resumo

  • Estacionamento
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Bem-estar
  • Ar condicionado
  • Wi-Fi
  • Café da manhã
  • Bar
  • Salas de reunião
Serviço de buffet
  • Um Restaurante
  • Um Bar
  • Máquina de lanches e bebidas
    • Máquina de lanches e bebidas Custo adicional
  • Café da manhã
    • Buffet Custo adicional
  • Serviço de quartos
    • Lanches frios
    • Pratos quentes
Reuniões/Eventos
  • 11 Salas de reunião
  • Centro de negócios
    • Centro comercial com autoatendimento
Acessibilidade
  • Hotel com acesso para cadeira de rodas
Serviços e equipamentos de hotel
  • Informações do hotel
    • 210 quartos
    • 3 quartos para pessoas com mobilidade reduzida
    • 147 quartos para famílias
    • 3 quartos contíguos
    • 210 quartos para não fumadores
    • 5 pisos
  • Idiomas falados no hotel
    • Alemão
    • Inglês
  • Serviços de lavanderia/manobrista
    • Lavagem a seco / Ferro de passar
  • Wi-Fi
    • Linha de transmissão de alta velocidade Custo adicional
    • WIFI nas áreas comuns
    • WIFI de alta velocidade Custo adicional
    • WIFI no hotel
    • Internet de alta velocidade Custo adicional
  • Ar condicionado
    • Ar condicionado
  • Instalações para pessoas com mobilidade reduzida
  • Propriedade 100% para não fumantes
  • Elevador para todos os andares
  • Instalações para check-in e check-out
    • Check-out tardio
    • Check-out expresso
    • Check-in expresso
  • Equipamentos de mesa disponíveis
    • Máquina de engraxar sapatos
  • Ferro
    • Ferro de passar na recepção
  • Cofre na recepção
    • Cofre na recepção
Acesso à acomodação
  • underground parking Custo adicional
    • No local
    • 160 vagas de estacionamento
    • Público
    • Estacionamento aberto 24/7
Bem-estar
  • Fitness Studio
    • No local
    • Sala e sauna
    • Banho turco
Família
  • Serviços para crianças
    • Canais de TV de desenhos infantis
    • Jogos de tabuleiro disponíveis
    • Área de jogos eletrônicos
    • Área de lazer

Suas reuniões e eventos

Nossas salas de reuniões

  • Número de salas de reuniões: 11

  • Tamanho máximo: 240

  • Capacidade máxima: 220 pessoas

  • Capacidade máxima para banquete: 100 pessoas

Saiba mais

Avaliações dos nossos hóspedes para
Novotel Hamburg City Alster

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL 4.5/5

9.802 comentários

Classificação no TripAdvisor 4.0/5

1.374 comentários

My staying

Classificação TripAdvisor 4.0/5

raoufneirouz 02/08/2021 Avaliação certificada TripAdvisor

It was OK some of the people at the front desk I’m not sure what the gentleman‘s name is but I think he need to have a better service and communication with other people otherwise everybody else was great I love the place and I think I will be back

Great value for money

Classificação TripAdvisor 4.0/5

KasperF46 18/10/2020 Avaliação certificada TripAdvisor

Had a wonderful stay for 3 nights at Novotel City Alster. The suite was big and clean and everything worked. Breakfast had large variations to pick from and all from the staff was friendly. The hotel have undergrund parking for cars and is located next to u- bahn station so it is so easy to go around in Hamburg from the hotel.

Dear guest, We very much appreciate your comments regarding your stay at the Novotel Hamburg City Alster. It is always a pleasure to receive feedback. To this special time, we do our best, to combine the hygiene standards and the satisfaction of our guests. It`s not easy, but we do our best! Thank you again for sharing your experience. We hope to welcome you as our guest again in the future, so that your next visit will be more pleasant as the previous one.

New year

Classificação TripAdvisor 4.0/5

AnitaG2408 Couples - 04/01/2020 Avaliação certificada TripAdvisor

Good service, good breakfast a lot to choice from, nice big rooms, very close to underground, clean rooms, close to centrum and train station, parking in garage under hotel. Restaurant, bar with good service.

Hallo anita, ich danke Ihnen vielmals, dass Sie sich nach Ihrem Aufenthalt im Novotel Hamburg City Alster die Zeit genommen haben an unserer Zufriedenheitsumfrage teilzunehmen. Über Ihre lobenden Worte freuen wir uns sehr. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir setzen alles daran, um Ihnen bei jedem Ihrer Aufenthalte eine optimale Servicequalität anzubieten. Ihre Meinung ist für uns daher von größtem Interesse. Wir hoffen, Sie schon bald wieder in einem unserer Hotels begrüßen zu dürfen. Mit herzlichen Grüßen.

great stay in hamburg

Classificação TripAdvisor 5.0/5

cathymccullough Family - 27/12/2019 Avaliação certificada TripAdvisor

fantastic hotel and a great breakfast. staff were very friendly and hotel located right beside underground. very nice Christmas atmosphere in the hotel. The bar area is well laid out and nice to relax in after a lovely day out in the city

Hallo Mrs. Cathy, ich danke Ihnen vielmals, dass Sie sich nach Ihrem Aufenthalt im Novotel Hamburg City Alster die Zeit genommen haben an unserer Zufriedenheitsumfrage teilzunehmen. Über Ihre lobenden Worte freuen wir uns sehr. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir setzen alles daran, um Ihnen bei jedem Ihrer Aufenthalte eine optimale Servicequalität anzubieten. Ihre Meinung ist für uns daher von größtem Interesse. Wir hoffen, Sie schon bald wieder in einem unserer Hotels begrüßen zu dürfen. Mit herzlichen Grüßen.

Fantastic stay at Novotel City Alster!

Classificação TripAdvisor 5.0/5

JBernerZ Couples - 20/12/2019 Avaliação certificada TripAdvisor

This is 5 year in the row my wife and I enjoyed Christmas vacations in Hamburg by staying at Novotel Alster City. We can only say it’s getting better and better, personnel are always nice and recognize the old guests, made us feel like home! Alena’s breakfast team is wonderful, warm and professional, well done!

Hallo Tao, ich danke Ihnen vielmals, dass Sie sich nach Ihrem Aufenthalt im Novotel Hamburg City Alster die Zeit genommen haben an unserer Zufriedenheitsumfrage teilzunehmen. Über Ihre lobenden Worte freuen wir uns sehr. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir setzen alles daran, um Ihnen bei jedem Ihrer Aufenthalte eine optimale Servicequalität anzubieten. Ihre Meinung ist für uns daher von größtem Interesse. Wir hoffen, Sie schon bald wieder in einem unserer Hotels begrüßen zu dürfen. Mit herzlichen Grüßen.

Good value in Hamburg

Classificação TripAdvisor 4.0/5

G S Solo travel - 17/12/2019 Avaliação certificada TripAdvisor

Big room, nice service and good breakfast I wish there was a proper desk to work on (I had to work during my stay) The level of cleaning wasn't so good but overall it was a good stay and good value for money

Hallo, ich danke Ihnen vielmals, dass Sie sich nach Ihrem Aufenthalt im Novotel Hamburg City Alster die Zeit genommen haben an unserer Zufriedenheitsumfrage teilzunehmen. Über Ihre lobenden Worte freuen wir uns sehr. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir setzen alles daran, um Ihnen bei jedem Ihrer Aufenthalte eine optimale Servicequalität anzubieten. Ihre Meinung ist für uns daher von größtem Interesse. Wir hoffen, Sie schon bald wieder in einem unserer Hotels begrüßen zu dürfen. Mit herzlichen Grüßen.

NOVOTEL well known as ever, but .....

Classificação TripAdvisor 3.0/5

MaximoOdenseDenmark Business - 15/11/2019 Avaliação certificada TripAdvisor

Overall let's call it hardly OKAY, otherwise we would have turned and moved away. Obviously newly refurbished hotel, but then why remove writing desks and working place in the rooms in such a business hotels mid Hamburg? What are you going to take out next for savings: Beds or Shower ?? Freezing cold reception and bar area because of a badly located swing door airlock. No more than max 1/2 hour forced pleasure: Up the creek for a poor and unlucky staff. Dinner at the restaurant: Forget it !.Breakfast for 21 € is largely overprized and a harsh booking trap. Be careful out there Accor and Novotel, there are other players that are doing very well.

Fantastic stay at Novotel Hamburg City Alster

Classificação TripAdvisor 5.0/5

JBernerZ Couples - 21/08/2019 Avaliação certificada TripAdvisor

My wife and I visited Hamburg last week and as always - we stayed at Novotel Hamburg City Alster, and as always - the personnel were friendly, professional and recognized us as frequent quests! The best part is breakfast, Alena and her breakfast team is simply fantastic; professional, warm-heart! Well done Novotel Hamburg City Alster, and see you soon!

Novotel as it should be

Classificação TripAdvisor 5.0/5

romansuchkov Family - 20/07/2019 Avaliação certificada TripAdvisor

Easy to access the territory at night and the staff kindly explained how to enter underground parking. Parking has enough space. Hotel staff is cordial. Room is new and spacious. Beds are comfy incl. the ones for kids. Slept well. Breakfast - good comparing with other 4-star Novotels visited. Will come again.

Good but a bit tight for a family of 4.

Classificação TripAdvisor 4.0/5

MonteTamaro Family - 20/07/2019 Avaliação certificada TripAdvisor

After having read many reviews, we requested a quiet room on one of the higher floors with a view. We were placed on the 5th floor and didn't hear a beep all night. There was no view (unless you consider a view of a Porsche garage a view like our son did) but it didn't matter in the end. The room was a bit tight for 4 people. The breakfast was amazing and the check-in and check-out process was smooth and quick. We used the hotel parking and paid 18 EUR for 1 night, which seemed quite expensive. Nevertheless, if we come back to Hamburg, we will most probably book this hotel again because the location is great (the hotel is right in front of a subway stop) and one gets to the harbor within minutes.

Good business hotel in Hamburg

Classificação TripAdvisor 5.0/5

wasistdaso Family - 16/07/2019 Avaliação certificada TripAdvisor

Just what you expected from a quality business hotel - clean, enough comfortable, close to U-Bahn, nothing fancy but everything you need for your business or short-stay trip to Hamburg. Our room was suitable for 2 adults and a teenager. We were satisfied for the price/quality ratio. Ventilation needs to be quieter.

compared to Novotels at France, this one was disappointing

Classificação TripAdvisor 3.0/5

IxiEba Family - 30/05/2019 Avaliação certificada TripAdvisor

positiv: + Breakfast: variety and volume, very tasty baguette. + friendlyness (women at reception, waiter at restaurant) + quite room + good position (next to underground-station) negative: - Bar: homepage said that bar with snacks is open until 1 o'clock in the morning. But on 2nd May at 23:30h when we returned hungry from musical, the barman (with beard, without hair, blue suspender) told us that snacks are only available until 21:30h. So we went to bed hungry and disappointed. - mini bar at suite: all bottels are with crown corks, bur there are no tool to open the bottels. - suite: we booked the suite for 3 person, but there were only 2 glasses and towels only for 2 person, not enough clothes hanger and towel hooks. chambermaid: one day they don't take away the empty bottels, the other day they take away half filled bottels. - reception: not informed about opening times of restaurant. - restaurant: same menu card for a whole month with only a few dishes. That is unsatisfactory for a stay of several days. = result: compared to Novotels at France, this one was disappointing.

Excellent stay

Classificação TripAdvisor 4.0/5

cidi1 Family - 22/04/2019 Avaliação certificada TripAdvisor

I continue to stay at the Novotel Alster City every time I am in Hamburg. Great location, convenient parking, clean and quiet rooms with sufficient space, nice breakfast, professional check-in and check-out Service! And all of this comes at a reasonable price. What else do you want ?!

Hello cidi1, Thank you for the recommendation. I am glad that you enjoyed your stay in our hotel. Your compliment is very important to us. We hope to welcome you soon again when you visit Hamburg. Kind regards, Rene Ykema Generalmanager

Great hotel with splendid service

Classificação TripAdvisor 4.0/5

Filipe M Family - 07/04/2019 Avaliação certificada TripAdvisor

I was travelling with family. The room was very modern and clean with very comfortable mattresses. The room was big enough for four persons and had very good isolated windows, doors and walls, so that we did not hear any disturbing noises. The breakfast was very rich and the customer service was splendid and let no wishes unfulfilled! It was a very pleasant and perfect stay. We can highly recommend this hotel and will return for sure!

Hello Filipe M, Thank you for the good recommendation and the kind words. I am glad to read that you were able to enjoy your time in Hamburg and our Hotel. It is always a pleasure to know that my colleagues do their best to let every guest feel welcome. Me and my colleagues are looking forward to welcome you again soon. Kind regards, Rene Ykema Generalmanager

Under renovation, and not a minute too soon...

Classificação TripAdvisor 3.0/5

JFEA63 Business - 19/03/2019 Avaliação certificada TripAdvisor

I understand the hotel is being renovated... But there was a definite "Last Century" feel to it (like my boys would say)… I like Novotel, specially in Europe, for its youthful service and funky setups... So this was a little bit disconcerting... Of note, I had one of the best Hamburgers ever at the lobby restaurant...

Novotel Alster in Hamburg

Classificação TripAdvisor 4.0/5

PeNor Business - 17/03/2019 Avaliação certificada TripAdvisor

Nice, fairly new hotel with great room facilities. The Internet is standard and is more than adequate for streaming Live TV. The location is within good reach via the S1 from the airport and also is close to the U1 for further possibilities straight towards the harbor. Very friendly staff.

Hello PeNor, We are glad to see that you enjoyed your stay in our house and were able to shine with our rooms and service quality. Our central location makes it very easy to explore the city and to make the most out of your time in Hamburg. We are looking forward to welcome you again in our house. Kind regards, Rene Ykema General Manager

Difficult to find and misleading restaurant menu

Classificação TripAdvisor 2.0/5

annacX5072BE Family - 06/02/2019 Avaliação certificada TripAdvisor

My family and I traveled through Hamburg on our way to Copenhagen and stopped the night in Novotel Alster. We struggled to find the entrance to the car park, despite having satnav to guide us. There were no signs showing where the parking was from the Main Street. Having battled our way through, however, we decided to eat in the hotel so that we could just relax and go to bed. The website for the hotel said very clearly that they had gluten free options for the coeliac in our party, but when we got to the restaurant this was not the case. We asked for the gluten free menu and were told “we don’t really have one” and offered a jacket potato with salmon trout. This was the best they could offer and in the end we decided not to eat there. We were hugely disappointed by this and the attitude of the restaurant staff was poor. We were due to stay and further night and needless to say we cancelled this. No refund has been given by Novotel.

Hello annacX5072BE, Thank you for sharing your thoughts about your trip through Hamburg and your stay in our house with us. I am sorry that we were not able to meet your expectations when it came to the service quality in the restaurant, as well as the gluten free menu. The online description of our restaurant can be misleading as there is no separate menu for gluten free dishes, though some dishes on our menu are gluten free. Alternatively our service and kitchen team help you gladly and try to find something that fits your needs even when it is not on the menu. I hope that you visit us again on your next trip to Hamburg, so can we can convice you of our service and products. Kind regards, Rene Ykema Generalmanager

Average Hotel

Classificação TripAdvisor 3.0/5

NilsenOslo_Norway Family - 18/07/2018 Avaliação certificada TripAdvisor

A bit disappointed as we have stayed earlier on other Novotel hotels. This four star hotel did not come up to other Novotel hotels with four stars. We traveled as a family of three persons and the room was a little bit tiny for 3 persons. The selection for breakfast was also limited.

Sleep over on the way home from France

Classificação TripAdvisor 5.0/5

Klausen Family - 16/07/2018 Avaliação certificada TripAdvisor

Excellent hotel with a nice location close to the center of the City. Great breakfast buffet. Only negative thing to say, is the parking fee on 18€ per night, and then we had to empty the while car, due to Warming about people breaking in to the cars. So not sure what we actually paid for here!

Perfect location!

Classificação TripAdvisor 5.0/5

alldaytour Family - 10/07/2018 Avaliação certificada TripAdvisor

Friendly staff, clean rooms and eco-friendly hotel. Didn’t avail of the breakfast as we were always out very early taking long walks to the Alster Lake. The nearest train stop was under renovation but the next one is about 5minutes walk which was still convenient especially for the little feet that tags along.

Hello alldaytour, Thank you very much for taking the time to review your stay at the Novotel Hamburg City Alster and for the positive feedback. It is a pleasure to have you as our guests. We are looking forward to welcome you again. Kind regards from Hamburg, your Rene Ykema Hotedirektor / General Manager

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