Mercure Hotel Hamburg City

Mercure Hotel Hamburg City 4 estrelas

Classificação clientes Avis (Classificação ALL) 4.4/5 1.899 comentários

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Extras do hotel

  • Um hotel com certificação ALLSAFE

  • Quartos espaçosos (aprox. 24 a 44 m²) nas categorias Superior, Privilege e suíte Junior.

  • Hotel de negócios e familiar com vagas na garagem do amplo estacionamento.

  • Nova reunião de trabalho e área de eventos com iluminação de ponta para eventos criativos.

  • Perto de pontos turísticos, HafenCity, Landing Bridges, centro da cidade, teatro e muito mais!

Este hotel participa do Planet 21 e atua em favor da Hospitalidade Positiva.

Hotel ALLSAFE. Aprovado

Localização do hotel

Mercure Hotel Hamburg City

Amsinckstr. 53
20097 HAMBURG
Alemanha

GPS:53.545363, 10.0173

Acesso e transporte

Serviços de hotéis

Check-in a partir das - Check out até as

Em resumo
No local
  • Estacionamento
  • Restaurante
  • Bem-estar
  • Ar condicionado
  • Wi-Fi
  • Café da manhã
  • Bar
  • Salas de reunião

PIER_1163

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Nossas acomodações

O recém-reformado hotel Mercure Hotel Hamburg City 4 estrelas oferece quartos Superior com Camas de Solteiro, Cama Queen Size/sofá e confortáveis quartos Privilege/suítes Junior com Cama King Size/sofá. Todos os 187 quartos têm ar condicionado e WIFI cortesia. Noite por quarto para 2 crianças de até 16 anos em seu quarto.

Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  4.4/5  1.899 comentários

Classificação no TripAdvisor  4.0/5  1.012 comentários

Pleasant Stay

Classificação TripAdvisor 4.0/5

terryaol Solo travel - Avaliação certificada TripAdvisor

My room was comfortable, spacious and very clean. The air conditioning was very effective and totally silent. I also enjoyed my two dinners in the restaurant. I found the neighbourhood rather bleak - busy roads and newly built apartments but few shops and no restaurants or bars. However the S Bahn is about 15 minutes walk away and it is only one stop to the central station. One minor point - I could't work out how to operate the coffee machine. It would help if clear instructions could be provided.

Dear Terryaol, we very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards from Hamburg, Emily Tiedge Front Office Manager

Great Hotel and Location

Classificação TripAdvisor 5.0/5

451randallb Solo travel - Avaliação certificada TripAdvisor

Excellent hotel, located just a short taxi or even walk from the main train station. Short distance to shopping in the Altstadt via S-Bahn or even walking. Nice hotel bar & restaurant. Friendly reception staff. Loved the cool container style wardrobe and mini-bar in the room.

Dear Mercure Guest, Thank you for the great review of our hotel Mercure Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards from Hamburg Emily Tiedge Front Office Manager

Ok hotel, poor service and staff

Classificação TripAdvisor 2.0/5

hansklaekken Solo travel - Avaliação certificada TripAdvisor

Located a bit away from the city centre, renovated rooms and common areas. Great bed and room decor. Breakfast war very good. Staff attitude pulls down the overall impression. The coffe maker was broken and no one was interested. Had to return to the desk three times to get the room key to work. Not great!

Dear Mr Klaekken, thank you for taking the time to tell us about your experience at the Mercure Hotel Hamburg City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. I wish you a great day and send kindest regards from Hamburg. Emily Tiedge Front Office Manager

Good hotel room size, but no fresh towls and cleaning could be better

Classificação TripAdvisor 3.0/5

robinthart1981 Família - Avaliação certificada TripAdvisor

We also found a baby pacifier in the room that gives some doubts about the room cleaning. Location was ok. And the room size was good to. We stayed in the junior suite room. Positive was that the minibar was included

Dear Robin, thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Kind Regards from Hamburg! Emily Tiedge Front Office Manager T +49 (0) 40 23 63 8 100 F +49 (0) 40 23 63 8 155 E Mail : h1163-gr@accor.com

Good Mercure Hotel

Classificação TripAdvisor 4.0/5

PhilipYos Negócios - Avaliação certificada TripAdvisor

Very good Mercure hotel. Clean. Friendly staff. Very good selection at the breakfast restaurant. The location might be slighty challenging for a tourist visit. 20 minute walk from the central station.

Sehr geehrter Philip, Vielen Dank für die Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Ihr Team vom Mercure Hotel Hamburg City. Mit freundlichen Grüßen Emily Tiedge Front Office Manager ________________________________________ AccorInvest Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland

Em parceria com o TripAdvisor

Classificação dos usuários da internet

  • 674 comentários 8.1/10 Localização
  • 1.141 comentários 6.8/10 Quarto
  • 1.131 comentários 8.5/10 Serviço
  • 11 comentários 7.1/10 Wifi
  • 838 comentários 8.5/10 Café da manhã
  • 499 comentários 6.1/10 Limpeza
  • 474 comentários 4.8/10 Conforto
  • 270 comentários 9.3/10 Atmosfera

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