Dear guests, thank you for taking the time to tell us about your experience at the Novotel Suites Wien City Donau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Thomas Fietzke-Schreiber Resident Manager

Dear Guest, thank you very much for sharing your impressions about your stay with us and for being our guest at Novotel Suites Wien. First of all, we hope you had a good time in Vienna, eventhough you faced some inconveniences. Let me express my sincere apologies for not fulfilling your expectations, which affected your stay negatively. I will definitely forward your experience to my colleagues, but unfortunately we can't undo the situation. We do not have so many receptionists and there were also some staff chances, this is why the night shift is only occupied by one person, but we definitely understand your comment. Moreover, it shouldn't occur that a lack of cleanliness lowers your comfort. I will share your experience with our housekeeping team, but we would really like to apologize. We hope that you were finally satisfied with the solution and the changed room. We are pleased that the your stay improved the following days, but we can understand that the experience right at your arrival left a negative impression. Anyway, we would be very grateful to get the chance of welcoming you as our guest again and convince you more from our hotel. Best regards, Michaela Kaineder

Dear Guest, thank you so much for your great feedback and for choosing Novotel Suites Wien for your stay. It is always great to receive such kind words and I will definitely share them with my colleagues. We are happy, that our location made your stay more enjoyable and suitable for you and your family. If you want to share any further feedback with us, you are always welcome to write us an e-mail. Our doors are always open for you. Best regards, Michaela Kaineder

Dear Guest, thank you so, so much for your kind words and sharing your impressions with us. We are happy that you and your family had a good time in Vienna and at our hotel and that you felt in good hands. Moreover, it is great, that the room and its facilities made your stay more comfortable. In terms of the state of our hotel, you are right, that it needs a refreshment. This is not an adequate excuse but we are pleased to inform you that a renovation is planned soon. Our doors are always open for you and your family. Best regards, Michaela Kaineder

Dear Guest, thank you so much for your positive feedback and for choosing Novotel Suites Wien. We hope that you had a wonderful time in Vienna. We are pleased, that you were satisfied in general and especially liked the room and its facilites and the location. Our doors are always open for your next stay. Best regards, Michaela Kaineder