Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear that you appreciated our convenient location, with good public transport connections as well as supermarkets and restaurants nearby, making our hotel a practical choice for a short stay in Vienna. At the same time, we regret that some aspects of your stay did not fully meet your expectations. We are sorry to hear about the cleanliness issues and your observation regarding insects in the room. This is not the standard we aim to provide, and we have shared your feedback with our housekeeping team so the room can be thoroughly inspected. Thank you as well for your comment regarding the pillows. We appreciate your suggestion and will take it into consideration as we continue to improve our guests' comfort. Thank you again for your honest feedback. We hope to have the opportunity to welcome you back and provide you with a better experience on your next visit to Vienna. Sincerely, Daniel Welser General Manager

Dear Guest, Thank you for taking the time to share your detailed feedback. We are pleased to hear that you found your room comfortable and appreciated its modern design. It is also nice to know that you found our website intuitive and easy to use and that you valued our commitment to sustainability. At the same time, we regret that your arrival did not meet your expectations. Unfortunately, an early check-in is subject to availability and cannot always be guaranteed. We are especially sorry to hear that you did not feel warmly welcomed by our reception team. Providing friendly and attentive service is very important to us, and we will discuss your feedback with our colleagues. Thank you as well for your comments regarding the corridors and the sound insulation of your room. We appreciate your suggestions and will take them into consideration as we continue to improve our hotel. We are grateful for your honest feedback, as it helps us identify areas where we can do better. We hope to have the opportunity to welcome you back and provide you with an even better experience on your next visit to Vienna. Sincerely, Daniel Welser General Manager

Dear Guest, Thank you very much for your wonderful feedback. We are delighted to hear that you enjoyed another comfortable stay with us and that this was already your second visit. There is no greater compliment than welcoming returning guests. It is especially rewarding to know that you appreciated our convenient location, the friendliness of our entire team, and the comfort of your accommodation. Your kind words will be shared with all our colleagues. We are also pleased that you value our sustainability initiatives, especially our efforts to reduce single use plastics. It is wonderful to know that these measures made a positive impression on you. Thank you as well for your excellent ratings for your accommodation, cleanliness, breakfast, our bar, WiFi, value for money, and your recognition as an ALL member. We truly appreciate your recommendation and look forward to welcoming you back for your third stay in Vienna. Sincerely, Daniel Welser General Manager

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear that you found our team friendly and appreciated the cleanliness, breakfast, and your overall check-in and check-out experience. At the same time, we are sorry that the room did not fully meet your expectations. We appreciate your comments regarding the room size and your suggestion for additional pillows. Extra pillows are available upon request, and our reception team is always happy to assist. Regarding the bathroom amenities, please note that our rooms are equipped with an all in one hair and body wash, which is part of our standard bathroom amenities. We also appreciate your feedback regarding the WiFi speed and will share your comments with the relevant team for review. Thank you again for your honest feedback. We hope to have the opportunity to welcome you back and provide you with an even better experience. Sincerely, Daniel Welser General Manager

Dear Guest, Thank you very much for your detailed feedback. We are delighted to hear that you found your room comfortable and enjoyed your overall stay with us. We also greatly appreciate your constructive comments regarding the curtains. We understand how important a dark room can be for a restful night's sleep, especially during the early summer months when daylight begins very early. We are sorry to hear that the amount of light entering the room affected your comfort and sleep quality. Thank you as well for sharing your experience from another ibis hotel and your suggestion regarding the curtain configuration. Feedback like yours is very valuable and helps us identify opportunities for future improvements. We appreciate you taking the time to share your observations and hope to welcome you back again on your next visit to Vienna. Sincerely, Daniel Welser General Manager

Dear Guest, Thank you for taking the time to share your feedback. We are sorry to hear that your arrival experience did not meet your expectations. After a long journey by bicycle, especially arriving late and tired, you should have felt welcomed and well cared for. We sincerely apologize if the service you received at reception lacked the empathy and understanding you expected. Your comments regarding the check-in and check-out experience, as well as the importance of providing attentive and empathetic customer service, will be shared with the team and taken seriously. At the same time, we appreciate your positive ratings regarding the accommodation, cleanliness, value for money, and our sustainability efforts. Thank you again for your honest feedback. It helps us improve the experience we provide to all our guests. We regret that we did not make a better impression during your stay. Sincerely, Daniel Welser General Manager

Dear Guest, Thank you very much for your outstanding feedback. We are delighted to hear that the ibis Wien Messe was an excellent choice for your visit to Vienna and that our location proved convenient for attending your congress at the Austria Center. It is wonderful to know that Vienna's excellent public transportation network helped you easily reach both your destination and the city's main attractions. We are especially grateful for your perfect ratings across all categories, including accommodation, cleanliness, breakfast, our team, value for money, sustainability efforts, and the booking experience. Your recommendation and your positive feedback regarding the ALL loyalty program mean a great deal to us. Thank you for choosing to stay with us. We truly appreciate your kind words and look forward to welcoming you back on your next visit to Vienna. Sincerely, Daniel Welser General Manager

Dear Guest, Thank you for sharing your feedback with us. We are pleased to hear that you appreciated the convenient location close to the metro. At the same time, we are sorry to learn that several aspects of your stay did not fully meet your expectations. We regret that the reception experience felt impersonal and that the room facilities and design did not provide the level of comfort you were hoping for. Regarding the minibar, please note that refrigerators are not part of our standard room equipment, as hotel concepts and amenities may vary between different ibis brands and locations. We also appreciate your comments regarding the room layout and electrical outlets, as feedback like yours helps us identify areas for future improvement. Thank you again for your honest feedback. We hope to welcome you again in the future. Sincerely, Daniel Welser General Manager

Dear Guest, Thank you very much for taking the time to share your feedback. We are delighted to hear that you found the hotel well located and very comfortable. It is also great to know that you were satisfied with the booking experience, the accommodation, cleanliness, and our team. We also highly appreciate your positive ratings regarding the WiFi, value for money, and our sustainability efforts. Thank you again for your kind feedback and recommendation. We hope to welcome you and your family again in the future. Sincerely, Daniel Welser General Manager

Dear Guest, Thank you very much for taking the time to share your detailed feedback. We are delighted to hear that you enjoyed your 5 day stay with us and that everything went smoothly. It is great to know that you appreciated the cleanliness, the renovated facilities, and the quiet location of the hotel. We also highly appreciate your positive ratings regarding our team, the WiFi, and our sustainability efforts. At the same time, we thank you for your comment regarding the value for money, which we will take into consideration. Thank you again for your kind feedback. We hope to welcome you and your family again in the future. Sincerely, Daniel Welser General Manager

Dear Guest, Thank you for your feedback. We are pleased to hear that you appreciated the quick check in and the quiet atmosphere. At the same time, we are very sorry to learn about the cleanliness issues you experienced. The situation you describe, especially regarding the mattress and the bathroom, is not acceptable and does not reflect our standards. Please accept our sincere apologies for this. Your comments will be addressed with our housekeeping team to ensure immediate improvements. Thank you again for your honest feedback. We hope to have the opportunity to welcome you again and provide you with a much better experience. Sincerely, Daniel Welser General Manager

Dear Guest, Thank you very much for your kind feedback. We are pleased to hear that you had a comfortable stay and appreciated the convenient location with easy access to the metro and the airport. It is great to know that you found good value for money. Regarding your comment about the minibar, please note that this is not part of our standard room equipment. Thank you again for your feedback. We hope to welcome you again in the future. Sincerely, Daniel Welser General Manager

Dear Guest, Thank you very much for your feedback. We are pleased to hear that you appreciated the good value for money, the comfort of the hotel, and the convenient location close to important metro and train stations. It is also nice to know that you found the area quiet. At the same time, we thank you for your comments regarding the bed and the light coming through the window. Your feedback is valuable and will be taken into consideration for future improvements. We hope to welcome you again in the future. Sincerely, Daniel Welser General Manager

Dear Guest, Thank you very much for your kind feedback. We are delighted to hear that you appreciated the excellent service from our staff and found the room spacious and comfortable. It is always our goal to provide a pleasant and relaxing stay. We hope to welcome you again in the future. Sincerely, Daniel Welser General Manager

Dear Guest, Thank you for sharing your feedback with us. We are pleased to hear that you appreciated our convenient location, with easy access to the metro that allows you to reach all parts of the city. At the same time, we are very sorry to hear about the issues with cleanliness during your stay. This does not meet our standards, and we sincerely apologize for the inconvenience. Your comments will be addressed with our housekeeping team to ensure improvements, especially regarding regular linen changes and floor cleaning. Thank you again for your honest feedback. We hope to welcome you again in the future. Sincerely, Daniel Welser General Manager

Dear Guest, Thank you very much for your lovely feedback! We are delighted to hear that you had a very pleasant stay with us. We hope to welcome you again in the future. Sincerely, Daniel Welser General Manager

Dear Guest, Thank you for sharing your feedback with us. We are pleased to hear that you appreciated our very good location, just a few minutes from the city center by metro, as well as the spacious room and the well equipped bathroom. At the same time, we are sorry to learn that the pillows did not meet your expectations and that your check in experience felt rushed. This is certainly not the impression we want to give, and we apologize if you felt unwelcome at the reception. Your comments will be shared with the team to improve both comfort and service. Thank you for your honest feedback. We hope to have the opportunity to welcome you again and provide you with a better experience. Sincerely, Daniel Welser General Manager

Dear Guest, Thank you very much for your kind feedback! We are delighted to hear that you had a comfortable stay and that everything was perfect. It was a pleasure hosting you, and we hope to welcome you again in the future. Sincerely, Daniel Welser General Manager

Dear Guest, thank you for your feedback regarding your recent stay. We appreciate your comments on our location and pricing. We acknowledge your concerns about the check-in process and luggage storage space, and we will take them into consideration for future improvements. Sincerely, Daniel Welser General Manager