悉尼温特沃什索菲特酒店 5 星

客户意见评级 (ALL 评级) 4.2/5 7,961 评论

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61-101 Phillip Street, 61 101 Phillip Street, 2000 悉尼, 澳大利亚

描述

酒店其他优惠

  • 位于悉尼中央商务区中心地带

  • 具有重大历史意义的建筑

  • 气派和高雅的象征

  • 独一无二的中央花园庭院

  • 适合 1,100 人的会议和活动场所

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酒店位置

悉尼温特沃什索菲特酒店

61-101 Phillip Street, 61 101 Phillip Street
2000 悉尼
澳大利亚

GPS:-33.865166, 151.211548

电话
传真 +61 2 9228 9133

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 穿梭巴士
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 会议室
  • 100% 无烟酒店
  • 客房服务

2 早餐

Begin your day with an indulgent buffet breakfast experience on Level 3 or in the comfort of your own room.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.2/5  7,961 评论

TripAdvisor 评级  4.0/5  6,669 评论

Stands head and shoulders above the competition

Tripadvisor 评级 5.0/5

dhorn305 经 TripAdvisor 认证的评论

I stay in this hotel three to four times a year on work trips and I’ve never had anything but a great stay. The beds are comfortable, the staff welcoming, the rooms clean, the water pressure great - even the pens in the room are a cut above the competition. Little things like an actual carton of milk in the fridge for tea and coffee, or a supply of travel adapters at the concierge desk, elevate this hotel above the competition. I’ve stayed at more than five hundred hotels across the world over the last decade, and the Sofitel is one that I’d happily come back to time and time again. I don’t say that lightly - the staff and management should be proud at what they’ve achieved here. I’m looking forward to seeing it again after the renovation is complete.

Bonjour David, Thank you for your glowing review! We are delighted to hear that your experiences at our hotel have consistently exceeded your expectations. Providing exceptional comfort and service is our utmost priority, and it's wonderful to know that our efforts have not gone unnoticed. We are thrilled that you appreciate the attention to detail we strive to maintain, from the comfort of Sofitel MYBEDS to the cleanliness of our rooms and the quality of our amenities. Your recognition of our efforts, such as providing cartons of milk and travel adapters, truly warms our hearts. It's an honor to be recognised among the numerous hotels you have visited worldwide, and we are humbled by your praise. Rest assured, our team and management are dedicated to maintaining and even enhancing the high standards that you have come to expect from us. We eagerly anticipate your return after our enhancements project, and we look forward to impressing you once again with our upgraded offerings. Thank you again for your continued support, and we can't wait to welcome you back soon! Happy Landings! Kind Regards, Alley Prerana Guest Relations & Club Sofitel Luxury Manager

Average hotel, good rooms but a bit dated

Tripadvisor 评级 3.0/5

Gerry_W_Reisenberger 商务住宿 - 经 TripAdvisor 认证的评论

Currently the hotel is undergoing refurbishment, so any comments should be read in that context. During the refurbishment which I think is due to complete by July 2024, all bars/restaurants are closed, and the hotel only offers a basic breakfast buffet. Rooms are clean but clearly dated, and I don’t think a room update is part of the refurbishment. Therefore the service is really basic: essentially they only offer you a bed. Combined with the construction noise and not so great insulation from the street noise, I think the rooms are overpriced (at least as long as the works are ongoing) and you could get the same service/amenities as the cheaper brands in the Accor group like ibis. I decided to cancel my upcoming booking and change to another hotel at least until the refurbishment is done. Given that there are no in house dining options, it feels wrong that they charge you for room service as they specifically state that “during the refurbishment, food service will be offered as in room dining”. You have no other option! It’s not a bad hotel, but with or without refurbishment, not the “grand and luxurious” hotel image that they try to portray. Staff was efficient and friendly, so no complaints there.

Bonjour Gerry, Thank you for taking the time to tell us about your experience at the Sofitel Sydney Wentworth. I am truly sorry to hear about your disappointing experience during your stay. Your feedback is invaluable for us to address the issues you encountered, particularly regarding the dated facilities and by the closure of our bars & restaurants. We understand that enhancement project can sometimes have an impact on the guest experience, and we apologise for any inconvenience you may have encountered during your stay. We are glad to hear that you found our staff efficient and friendly. Providing excellent service remains our top priority, and we are grateful for your recognition in this regard. Regarding the condition of our rooms, we acknowledge your concerns about their dated appearance. In fact, we are planning to implement upgrades in the rooms, such as refreshing the furniture and enhancing the overall aesthetic, to elevate our guests' experience to the highest standard possible. Once again, we extend our sincere apologies for any shortcomings you experienced. . our feedback guides our efforts to continuously improve, and we eagerly anticipate the completion of these enhancements by the end of spring and look forward to welcoming you back to Sofitel Sydney Wentworth. Kind Regards, Alley Prerana Guest Relations & Club Sofitel Luxury Manager

Very good experience in spite of renovation upgrade project

Tripadvisor 评级 4.0/5

Peter A 经 TripAdvisor 认证的评论

Late arrival from Singapore for week stay and placed in rather small bedroom and bathroom facilities. Following day we approached Cassia, FOM, who promptly relocated us in more generous luxury King Bed accommodation and facilities for which we were grateful. We had the majority of meals at the Hotel, notwithstanding the $62M renovation work being undertaken, as there was no noise intrusion during the day or night. Meals of good standard were delivered in house without service charges as the restaurant provided only limited lounge service until afternoon. Staff were engaging and room servicing was good. Overall, the experience was very good with great location of hotel an advantage. Only shortcoming was the very limited TV channels with no Sky or sport options. Good WIFI.

Bonjour Peter, We are thrilled to receive such heartwarming feedback and we are glad you had a positive experience during your stay with us. We greatly appreciate your understanding and patience as we work to enhance our facilities. I am delighted that Cassia, our Manager on Duty, was able to promptly address your concerns and relocate you to more spacious and luxurious accommodations. Providing exceptional service and ensuring our guests comfort are our top priorities, and I am glad to hear that you enjoyed your meals at the hotel and found our staff engaging. We understand the importance of amenities like TV channels and apologise for any inconvenience caused by the limited selection during your stay. Your feedback regarding this is invaluable, and we will certainly take it into consideration as we strive to improve our offerings. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future. Kind Regards, Alley Prerana Guest Relations & Club Sofitel Luxury Manager

Great Location

Tripadvisor 评级 4.0/5

Pam E 经 TripAdvisor 认证的评论

The room we had was tiny, more comparable to hotel rooms in Europe instead of Australia. However, it was comfortable, and the location was good. It was a rather steep walk from the hotel to Circular Quay but not very far. We were with a large tour group and had our farewell meal in the hotel restaurant. The servers treated us as if we were in a 5 star restaurant instead of a hotel with the breakfast buffet set up for the following morning. More style than substance, as we say. The food was delicious though.

Bonjour Pame, Thank you for sharing your experience at the Sofitel Sydney Wentworth. Your feedback helps us understand what aspects of your stay resonated with you and where we can continue to improve. We're glad to hear that overall you found your stay comfortable and enjoyable. I will certainly share your comments with our team and we look forward to your next visit! Kind Regards, Alley Prerana Guest Relations & Club Sofitel Luxury Manager

Family stay in Sydney

Tripadvisor 评级 4.0/5

Briarley O 家庭住宿 - 经 TripAdvisor 认证的评论

We stayed in a club junior suite 2 adults and 1 child. Having the lounge area is great when traveling with kids to have that extra space. Rooms are decorated very classic not overly modern. Having the club access was amazing breakfast, afternoon tea and evening drinks and canapés were so good to have. Close walk to circular quay and tram and train handy for sight seeing.

Bonjour Briarley, Thank you for taking the time to share your experience of your recent stay at the Sofitel Sydney Wentworth. Your feedback is incredibly valuable to us, and we genuinely appreciate your positive comments. We're delighted to hear that you enjoyed your recent visit and that our hotel's location added to your experience. We strive to provide our guests with a convenient and enjoyable stay, and it's wonderful to know that our efforts were appreciated. We are especially pleased that you found the benefits of our Club Lounge access to your liking. Providing exceptional service and amenities is always our goal, and we're thrilled to hear that we met your expectations with our delicious breakfast, afternoon tea, and evening drinks with canapés. Thank you once again for choosing to stay with us. We sincerely hope to have the pleasure of welcoming you and your family back for another memorable stay in the future. Kind Regards, Alley Prerana Guest Relations & Club Sofitel Luxury Manager

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其他网络用户评价我们的酒店

  • 1,701 评论 9.3/10 位置
  • 3,567 评论 6.2/10 房间
  • 3,897 评论 7.9/10 服务
  • 37 评论 7.6/10 上网
  • 1,443 评论 5.1/10 舒适度
  • 1,344 评论 3.8/10 设施
  • 915 评论 6.9/10 早餐
  • 889 评论 6.6/10 清洁度

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